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I asked for a clear estimate of services and what my cost would be. I was told one amount. I was Never told what the amount would be if services were denied by my provider, nor was I ever told that this type of service could even potentially be denied by my insurance.

Product or Service Mentioned: Aspen Dental Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1553163

While it is fairly easy to estimate cost of services, it is not so easy to estimate what an insurance company will pay. Every colleague I know has to operate on the principle that whatever insurance does not pay, you will have to pay.

You are the one with the policy so it is you that should read all the mouseprint in your dental plan and see what is and is not covered.

Dentists run offices to provide dental services, not to analyze thousands of insurance plans for patient. Even with the above being stated, you made a horrible mistake going to swindlers like A$pen Dental instead of a regular dentist who owns his practice.

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