I started seeing Aspen Dental in March 2018, I had several procedures scheduled to be done. After my initial eval, I was referred to the billing department in regards of payments that my dental insurance did not cover.
I was given the amount of 1,200 (odd change). I was told it would be billed in a 60/40 method, which I completely understood. However, on the next to last visit scheduled I was rudely administered an anesthetic in the front of my gums without any numbing gel, the injection literally brought me to tears. we took a "break" and tears were just rolling from my face, depsite this terrible experience I only had ONE more filling to be done and so I elected to go back.
Well on the day of my last procedure Aspen Dental decides to No call/ No Show.. and I waited outside with another mother/son couple only to find out after calling corporate that they would not be in today.... No big deal. whatever.
Fast forward to today. Back to the predetermined amount of $1,200 that was billed to a Dental First Credit Union. I received a bill claiming that I owe $300, I called. The clerk stated it was for the last procedure that had yet to be done and when I came in for it, they would bill it to Dental First.
However, as it is my patient right, I stated I would not be coming back. I was told "that's your right," and was hung up on.. fast forward to 1v month later, I just received a collection notice for that amount. I call and they say the balance is from a Peridontal Treatment from my FIRST visit, and that because I never came in, and it went to collection, they could no longer send it to Dental First...
I am infuriated!
this was not what I was told in the beginning, and was NEVER told on the calls made prior to the office. and in all of this, when I have called and asked for help understanding, they have been so callus and rude in me trying to understand their policies.
Product or Service Mentioned: Aspen Dental Dental Filling.
Reason of review: Poor customer service.
Preferred solution: Have someone call me and explain how this incident happened, and the best solution for figuring it out. Something isn't right..