Fri 6/21/19 Aspen Dental called to cancel my oral surgery for the upcoming Mon because the surgeon is “sick”. He must be REALLY sick then to have to cancel an appointment 3 days away.
Like many I was very aggravated, I work full time and it’s very difficult to get two days off in a row. Well, Brittany and Crystal from my NH location seemed to have shared the same frustration as myself. If you are calling to cancel an appointment that had been made for almost TWO months you should be ready for some attitude and you should know how to handle it PROFESSIONALLY. Out of the two Crystal was by far the rudest, learn how to do your job professionally with out letting your emotions get involved.
Not only did she hang up on me without an apology for the inconvenience there was no GOODBYE, and I was put on hold multiple times the longest being 5 mins for her to come back with ONE option for me to reschedule. I would never recommend this location (Nashua NH) to anyone.
Product or Service Mentioned: Aspen Dental Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Aspen Dental Pros: Dentist and assistents.
Aspen Dental Cons: Customer service, Whole aspen dental experience.