From my first visit on 9/16 to my last visit on 11/15, the dentist and other key staff changed without notification. The office manager changed 3 times (Kimberly, Bryan and Delvecchio).
All of this left me feeling uncomfortable since I was planning to have major work done. Simultaneously, after each visit to ASPEN, I would receive notifications from United Concordia, my dental insurance, stating that procedures performed by ASPEN were ineligible under my plan (which I was not informed in advance). The second office manager, Bryan, assured me that I would not be responsible for services not covered under my plan and the letters from my United Concordia specifically stated that, The Provider has agreed not to bill you for the difference between the PROVIDERS CHARGE and the allowance for this service.
Near the end of November, I informed ASPEN that I wasnt returning, but they continued to leave messages and to schedule me an appointment. I just wanted my account closed but with changes in office managers, they were always too busy to discuss my account and I kept getting conflicting balance amounts that they could not explain or justify.
They went from a 0 balance, to a $600 balance, and today they reported a balance of $222.66. During my initial visit to ASPEN, I qualified for dental financing. But, before the services commenced, ASPEN drew down $2,296.74 from Dental Financing. I made numerous visits to the ASPEN Dental to see the newest office manager, Delvecchio, to close out my account, but he was always busy.
I have left numerous messages for him, but he doesnt return my calls. I was finally able to reach Delvecchio this morning. He quickly snapped that he had refunded $2,000 to the finance company but deducted my pending balance without discussing it with me or receiving my authorization.
Having held the money for 3 months without performing the services, the money should have been returned with interest. I have made a report to the Better Business Bureau for the reimbursement of money that Delvecchio unduly and unethically deducted from my account, along with interest since the money was withdrawn and held in abeyance for services not performed.
Reason of review: Poor customer service.
Monetary Loss: $373.
Preferred solution: Full refund.
Aspen Dental Cons: Billed incorrectly, Not very professional, Inexperience of the front end personell and billing, Dentures all look the same.
Location: 4076 Lavista Rd, Tucker, GA 30084
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