Product: Aspen Dental Receptionist Clear all filters (29 of 29 reviews match)
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Aspen Dental - Receptionist evil and rude. Canceled my appt. I di

1.0
Details
Terrible customer service from front desk.
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Review
#1582105 Review #1582105 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Pros
  • Some of professional and admin staff
Cons
  • Lack of service
  • Uncaring staff
  • No appointment due to staff
Reason of review
Poor customer service
Tags
  • Rude Behavior
My appt. keeps getting changed. I made my first appt and paid for it and then recieved a call changing it. With the explaination that office is closing early that day.??? No one knew this ahead??? Next date was changed too. Dentist unavailable this time and again no...
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1 comment
Anonymous
#1589792

You exist to enrich the private equity vampires of Leonard Green & Partners LLC, who own Aspen. Your convenience in appointments and the quality of care your receive are distant secondary concerns.

Review
#1390681 Review #1390681 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service
1.0
Details
I left my home (only 15 min drive) 2 hours early not expecting to have north bound 131 closed completely. I called before my appointment to let them know what was going on and still the receptionist had a *** attitude! I arrived only 8 minutes past my appointment time.
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4 comments
Anonymous
#1570207

The way to avoid messes like yours is to practice prevention, going to the dentist every six months, so they can spot problems before they are expensive and painful to fix. And you would end up with your natural teeth instead of artificial plastic ones.

When you wait until it hurts to seek dental care, then go to a sleazebag corporate joint like Aspen instead of a regular dentist, you are playing Russian roulette. Michigan has plenty of good dentists.

Don't understand why you chose the absolute worst place in America to have dental care performed. Find a good dentist and have your dental problems fixed BEFORE they keep you up at night!

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Review
#1367504 Review #1367504 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Cons
  • Poor equipment
  • Unqualified dentist
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Uneducated staff
  • Poor Service

Aspen Dental in Pittsburgh, Pennsylvania - Customer complaint

1.0
Details
Nothing was done. The front receptionist denied saying anything.
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Review
#1341842 Review #1341842 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service
1.3
Details
I made an appointment as a new patient at Aspen Dental in Columbia, MO, took PTO for the "1 hour" appointment, completed all paperwork online well ahead of time, and arrived early. They took me back 20 minutes late, and the receptionist did not tell me they were...
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2 comments
Anonymous
#1535342

The mistake you made is thinking aspen dental considers you a customer. Aspen only sees suckers in their waiting rooms waiting to be scammed.

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Review
#1322717 Review #1322717 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Cons
  • Wasted my pto and lunch hour but never received service
  • No communication
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • No Service
  • Poor Communication
  • Aspen Dental Complaints
She helped me understand what to expect at my first visit in the office and gave me the names of the other staff memebers that I will meet at the initial visit also. When I came into the office to give Tara my insurance information, the doctor was being very loud with...
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4 comments
Anonymous
#1487781

There are only two types of patients at corporate joints like A$pen. The first type has been shafted.

The second has not been shafted yet.Lucky you! You were still in group 2 after your initial visit. Do you really want to take your chances by rolling the dice again?Read a couple hundred of the patient posts on this forum. Do you think all of them are lying?

Do you really think you are astute enough to avoid the A$pen scams? Why would you want to risk it, when there are so many honest and competent independent dentists in every corner of the USA?

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Review
#1264192 Review #1264192 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Good customer service
1.8
Details
I tried making an appt, the receptionist said she had to ask the dr a question once she took my name then put me on hold for 12 minutes and during the whole time kept putting me on automatic hold cause it would pick up and on hold again. She came back acted like she...
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1 comment
Anonymous
#1480663

No sense investing money training these rascals when they will be gone for a better-paying job in 6 months or less No decent employees, front or back, stay at A$pen for long.Thinking things will eventually improve in patient service is like believing you will eventually see pigs fly.Don't understand why you are rolling the dice going to these corporate chop shops when there are so many good dentists out there.

Review
#1254885 Review #1254885 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service
Stood at front desk for over 10 minutes while staff member continued personal conversation and second staff member came in and said "we will be right with you." I waited another seven minutes with no response. Eventually walked out. Aspen dental lost two new patients....
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1 comment
Anonymous
#1398161

Best thing that ever happened to you. If they had seen you, your wallet would have been emptied and your mouth would have been butchered.

At least now you are free to choose a competent private dentist.

Please don't even THINK of trying another chain or corporate chop shops.

I'm not kidding. You really dodged a bullet.

Review
#1123806 Review #1123806 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service
1.0
Details
6-15-2017 at 3:15 BREAKING NEW!WARNING! Fire the receptionist. ASK ANY OTHER WORK PERSON WHO WAS THERE THEY CAN POINT HER OUT WITH NOW PROBLEM. I walked in and this young lady must have just lost her boyfriend or something along those lines. I signed in and she then...
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2 comments
Anonymous
#1340711

Turn your cell phone off and stow it in you pocketbook when you are in an office talking to staff, you ***.

If you haven't heard, it is rude to try to talk on your phone while someone else is trying to assist you.

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Review
#1061689 Review #1061689 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service
Loss
$140
Preferred solution
Let the company propose a solution

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts
1.0
Details
Receptionist said sign in and tske a seat,i am a black man, didnt give me paper work till a half hr later after the non schedule person,got called back,then she calls me up to desk to give paperwork, so asked whats up with that,she told me she was too busy, to give me...
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6 comments
Anonymous
#1321792

Yea man, They racist as it gets...

Have you ever noticed what color the man says your teeth should be? WHITE!!!!

Ever noticed what color the Doctor's coat is?

WHITE!!!!

Oh don't get me started on dental floss.

AGAIN WHITE!

I'd sue them if i were you. Bunch of crackers!

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Review
#1039844 Review #1039844 is a subjective opinion of poster.
Service
Aspen Dental Receptionist
Reason of review
Poor customer service