I bought their premium dentures approx. 1.5 years ago, 5/15, with their 7 year warranty.
Roughly a month after I got them a front tooth fell out. I go there and they tell me this is rare but it does happen and they fix them. Another month or 2 later a different front tooth falls out. I go back again and they are puzzled but fix them again.
A few months later another falls out, all different teeth too. Long story short, it is now 1/17 and I'm on the 5th tooth that fell out and they conveniently only have a record of 3 falling out--but truly this is number 5. Now they tell me that they are extremely worn due to me grinding my teeth at night -- which I do not and the wife verified this to them, but they basically called me a liar and said it's due to me grinding my teeth. When I asked about the warranty and getting replacements, the office manager got really rude and defensive, seriously lacks quality customer service skills, and said the warranty only cover the repairs, like I want to go have my teeth fixed every few months or so.
Who cares if I'm out and about and look like a homeless *** cause their teeth will not stay in or my time to keep going back and forth. All the comments you see on the sell up are true, spent a lot of time in the chair and heard a lot of it.
They're like the big tire chains sell-sell-sell and get em a credit plan, they'll buy more --PITIFUL! Save your time and aggravation and find a good local dentist with his name on the building!
Product or Service Mentioned: Aspen Dental Dentures.
Reason of review: Bad quality.
Monetary Loss: $4600.
Preferred solution: Give me new one and stand behind your products/services.
Aspen Dental Pros: Regular staf was great, Office manager needs some serious customer service training.
Aspen Dental Cons: Poor quality dentures, Had dentures most of my life and never lost a tooth.