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I am an extremely dissatisfied "patient" of Aspend dental. After reading through hundreds of complaints which echo mine, I am going to make it my mission to bring their fraudulent and unethical practices to light and bring them down.

Anyone with ANY inside info or complaint, please post it! Don't allow this criminal practice to continue. Class action lawsuit coming!

To satisfy the word requirement: Keep complaining, gather your information, keep records, keep a journal, take pictures, post your complaints, don't stop bugging them...whatever it takes.

They need to be stopped! Six more words...medical malpractice and insurance fraud are serious!!!

Product or Service Mentioned: Aspen Dental Dental Services.

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Anonymous
#1561467

They have been dickering me around since the end of December 2015 and still do not have my dentures fitting! They just repaired a bottom partial about 3 weeks ago, which is now the third one and still not fitting properly, and it broke again yesterday.

I do not wear my dentures when at home because I get horrible ulcers and sores from both upper and bottom, so I wear them only when going away, and at times only the top. There has been such a turnover from my first visit, including dentists, assistants, and front office employees.

Every time I say that I am very frustrated I get a song and dance of excuses. Well I am tired now of the excuses and want reimbursed all the money paid for the dentures, Aspen advertises full reimbursement if not satisfied!

Anonymous
#1545109

Aspen Dental is wonderful! You may have had a bad experience at the practice you went to, however that doesn't account for the other 700 locations.

There are thousands of happy patients every day. Unfortunately, it is more common that people post when they have issues with a place rather than a great experience.

Anonymous
#1492564

My dentures are melting in my mouth! Literally the pink stuff on the roof of my mouth starts sliding down toward my teeth!The clear stuff they use on the tooth part itself is bubbleing or peeling.

The teeth were never right. I went in several times with complaints including biting the sides of my mouth. Only to be sternly told the dentures fit perfect!! I had shown them my previous dentures and asked if they could duplicate them.

They insisted they could. Not a chance!! I paid $3000.

For these things and got the 3 year return policy. They are going back!!

Anonymous
#1470756

I felt like I was buying a car or something then they told me I needed all these deep cleanings and expensive tooth brush that my insurance didn’t cover and I tried to tell them I didn’t want it just fill my filling that came out and they kept insisting so I stopped going

Anonymous
#1464353

I went to Aspen to get some broken teeth pulled in order to get a partial. The dentist ended up cracking and removing a tooth that was supposed to stay in, leaving the remaining tooth next to it extremely dislodged and loose.

He ended up putting a metal splint on my front teeth to anchor the loose one for a few weeks. The splint ended up dragging my teeth down, exposing the roots. I was unable to smile, talk, or eat properly for 3 weeks because of this. I've had to pick out shards of tooth from my gums that were left in.

I missed a few days of work due to pain and bleeding.

It's been a nightmare.To add insult to injury, the loose tooth never tightened so I have to get them all pulled anyway. Because of this dentist's mistake.

Anonymous
#1458333

I trusted Aspen Dental and they charged me $265.50 for work that was worth less.The tooth they said they would put a crown on after they took my money .now they say the tooth needs to be pulled. They own me $ 204.30 they did pay me $61.20 but still need to pay me $204.30 can any one help me.

Anonymous
#1435347

We were extremely disappiointed with the finical care provided by Aspen dental at the Ithaca office. To begin with they billed items they knew at my daughter”s age was not covered, they failed to contact us with a new bill summary after months of our disputing a total bill amount, so when my daughter went in for her appt today SHE was Not Serviced.

So much for dental caring for patients!!!!

And there is still questions regarding the bill. It’s reslly sad that low income families are subjected to just abuse !

Anonymous
#1360399

Aspen Dental charged my 93 year old Mother over 5600 dollars for work that was not performed due to how risky this procedure would be for her age. This is what other Dentists explained to me.

So Aspen told me it needed to be done and has not returned her money.

Wow even ripping off elderly women. What a tragedy.

Anonymous
Plainwell, Michigan, United States #1191607

I went to Aspen dental and got new dentals that cost $3000 and they fit for a week.so they were going to cost another $800 to get them relined.i will never send people there or go back again.this company is fraud.

jlynn2016
#1171255

They got me too!

Anonymous
#1116566

I have been to Aspen Dental twice for cleanings and maintenance, Both times, the bill exceeded my dental insurance coverage. so, I paid for the remainder with my credit card as I was leaving the dentist.

Both times I later received bills in the mail, even though I paid what was owed at the time I left the dentist. They continue to tell me that I owe a meager $21. I will pay to get them off my back. But, I will never be back.

I consider them a fraud.

Anonymous
#1075924

aspen dental:

When you hold your hand in a "karate-style" fashion, then, with a ramming motion, jam it up an unsuspecting patient's rear end. (Optional) Then yell "ASPEN DENTAL!"

Anonymous
#1049067

I'm right there with you!!! Would love to get in on class action suit.

Any way to get in on one please forward or post any info.... I'm sure hundreds of others would also..... i'd love the help.

Ive recently very recently been duped by them and lost my life's savings and also will make it my mission to help take them down. Help!!!

Anonymous
#1017322

An assistant almost choked me to death with tray cement and told me to just relax

Wiliam
to Anonymous Walterboro, South Carolina, United States #1166778

That happened to me, too. They ended up having to do a second impression, with not as much cement...so, I got gagged twice..

Anonymous
to Wiliam #1465004

Well at least you got them to do another one for you. Me, they wouldn't do another impression and now I am stuck with a bad fitting denture and a high bill!

They ran over the amount the credit would take and now they say I owe an extra 81.00 bucks to them! Now they want to turn me into a collection agency for that!

Well, I guess I will have to run and pay them! NOT!!

Anonymous
to Anonymous #1460246

That has happened to myself they truly terrible I hate to even go however I have paid them in full

Anonymous
Lockport, New York, United States #943812

Some of these people don't really respect fear they just dismissed me with a "there is nothing to be nervous about". What a bunch of ***. I know I am in thewrong chair but I have no choice someone put this slaughterhouse down I don't have any lawsuit material but I too have suffered not as much though and not as physically and financial

Anonymous
Lockport, New York, United States #943805

I'm pretty sure they sealed my brother's teeth without cleaning them resulting in multiple cavities

Anonymous
#872899

One of the WORST things about this so-called "helpful" company is the huge DECEPTION used. Financing at HUGE interest rates is via some LOAN company, and it then takes FIVE YEARS to pay that off while waiting to complete almost $19,000 estimated costs for dental work, which is absurd!

BEFORE additional work can be FINANCED via the SAME abusive company! REFINANCED the initial almost $8,000 to pay that off and get rid of the ABSURD INTEREST RATE. The rest of the scheduled work cannot be done until the loan is paid off, yet this company repeatedly calls to schedule the rest of the work with an ADDITIONAL LOAN at HIGH interest through THEIR CREDIT Company! ABSURD and WRONG!

Had to go to our own finance company to REDUCE the interest rate to a REASONABLE rate, and it will be over 5 years before our son can resume his dental care, which is ABSURD. He is unemployed with NO insurance, and now has a bunch of "temporary crowns" to deal with for over 5 years before he can begin appropriate dental care with someone he can TRUST, and it will NOT be "ASPEN Dental!"

On top of that, they BILLED and CHARGED over $200 for this "supply kit with an electronic toothbrush and a bunch of stuff totally not needed by our adult son WITHOUT asking or informing any of us about those charges and "supplies!" FORCING us to PAY for this stuff we do NOT WANT or NEED and will NEVER USE! We HAVE mouth wash, toothpaste, and all the other stuff that's in this "kit." That's just WRONG!

Then, while in extreme (severe) pain for 4 days post-extractions; I am informed that they do not accept or take our DENTAL INSURANCE because it is not employer provided and we do not pay monthly for it. Makes absolutely NO SENSE!

We HAVE dental insurance, but they don't accept or take it saying "it is GIVEN to us!" It is an employer-financed BENEFIT for RETIRED employees and spouses. It is NOT FREE and it has LIMITS!

So here I am on a weekend in SEVERE dental pain because an oral surgeon chose not to prescribe an antibiotic BEFORE extractions, and acetaminophen (generic Tylenol) and narcotic Fiorinal (for migraine headaches) have not been working at all; and have required HIGH dosages (way too much medication in an effort to at least be able to sleep until healing can begin!).

NEW dentist sent me to this NEW oral surgeon for 3 extractions, including a bridge (losing 4 teeth).

Post-procedure PAIN has been so SEVERE it is beyond intolerable. Waste of time going to an ER for DENTAL PAIN, and doctors & dentists are not available on weekends; so I thought I would try ASPEN dental for the rest of my dental care only to find out that even in an EMERGENCY with SEVERE PAIN I have to make an appointment and come in MONDAY on a CASH PAY basis only because they REFUSE to accept or take my DENTAL INSURANCE because we don't make monthly premium payments for it! HOW does that make sense?

IF I want or need a PRESCRIPTION for an antibiotic and follow up with this oral surgeon or the dentist who sent me to him, I have to WAIT another 2 days in SEVERE, intolerable PAIN to make an appointment MONDAY!

Totally just not right. Dental care is one of the WORST kinds of medical care because thee is NOWHERE to go and NO ONE to help in an EMERGENCY, especially on a weekend!

Meanwhile, the pain and whatever's going on just gets worse!

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