The first time I scheduled an appointment here for 11:45 a.m., then when I came at 11:55 a.m. they forced me to reschedule because another appointment was set to begin at noon. I was told "our hygenists always run on time." When I came back for the rescheduled appointment, I showed up 10 minutes early and was not taken back until 15 minutes after my scheduled time. Doctors are always late, which is why I was late the first time -- apparently it is only OK for them to waste MY time.
On top of this, the hygenist refused to clean my teeth at the second appointment because I have "an infection in my gums." I was not told what kind of infection, or shown where it was or what it looked like. I believe my gums would actually hurt if there was something wrong with them that would preclude a cleaning, but that's just me. I could understand if it was periodontitis or even gingivitis, but there was never a diagnosis! They wanted me to do a special cleaning that would cost me $221 more than my insurance would cover. None of my other dentists have ever made this an issue.
I have seen other reviews claiming the same kinds of things at other Aspen Dentals across the country. I'd recommend going to another dentist. I know I will be.
Product or Service Mentioned: Aspen Dental Dental Cleaning.