Update by user Jan 08, 2018
APPT#5Went to appt #5 to get the dentures RE-Made!. The gentleman technician was very thorough in his evaluation and Had a "waxed" trial set up by that afternoon, of course, AGAIN, I had 3 HOURS of waiting and starving, unfortunately it was right at lunch time,and again they used my "original" dentures as a mold ( I was there for my 10am appt:) The "try-in" went well and the wax version was a lot better made than the set they "tried" to give me.
IF the finished version fits as well as the waxed version we might have a denture that fits and works. Of course this is what I expected the 1st time, but we will see. 3 months into this so far!
Pretty slow for dentures.Thank God I am not relying on these for my lively-hood.Would you want to show up at work for 3 months with NO teeth? Still Pissed..........
Update by user Dec 26, 2017
Returned for the 4th appt: Waited for 1.5 hours to see a tech.After his review , He also thought the only resolution would be to "try again"! This is what I thought would have to happen all along.
Anyway another appointment scheduled for the 27 of Dec. for a Re-Do. WOW amazing... as I was doing the update I just received a call from ASPEN to re-schedule my appointment.
AAAARGH! Good thing my work schedule is slow (holidays) and I can be flexible (this time)
Original review posted by user Dec 08, 2017
1st appt. 11/16/17 appt.
to create a NEW set of dentures (2nd set) as a back to original set that is 3 yrs old. Made originally in Florida. I had to “glue” one of the front teeth in, so I was afraid this would happen again at the worst moment. Due to where I travel (for work) getting a denture “fixed” with the work schedule would be impossible.
So I thought a nice “new set” to wear and a back-up set for emergency, would be beneficial. Did not have to have,...mine were fine, Just needed a “back-up” Had to do any X-ray (not sure why, all I wanted was dentures) NO dental work. Did impressions etc and then asked me to leave my (original denture set) for 4 hours so they could do more reproductions and make sure I had a denture that would fit. Due to the fact that my lower jaw has implants 6, they were getting correct measurements for locating the implants (sounded good) Killed 4.5 hours got my dentures drove home 1.3 hrs away, with a next Scheduled appointment on 11/28/17.
So much for expediency! I am Glad I already had a set of teeth to go home with. 2nd appt. 11/28/17 went in to try “waxed in impressions” fit was ok, there were no adjustments made , basically the dentist stuck them (upper) in my mouth handed me a mirror asked how everything was?
Well problem was the bottom plate had NO HOLES for the implants so bottom denture could not even be placed into my mouth for a fit check! I explained this and asked how this would even work,? The tech assured me they were made (copied) from “my” dentures, and assured they would fit. I was sent home, with another appointment in two days I was not there 20 minutes.
I was asked information about original dentist again, gave name address and phone number to technician , so that they could get the proper “O-Ring” for the implants and I was told the next appointment (in 2 days) someone would be there to “fix” the bottom plate. 3rd appt. 11/30/17 I went in for final fit , which did NOT go well at all , the upper plate actually dug into the bones of my gums and hurt like ***. I let the tech know Quickly that this was not going to work!
She proceeded to tell me they were made from “my dentures” that they should fit. I again tried to explain what I was feeling and where the problem was. Needless to say she did not want to discuss it. She walked away and had an assistant just “grind away” on the plate until they fit in my mouth.
The lead tech then proceeded to explain they were fine they went in my mouth! I almost came unglued! I explained to her that this was unsatisfactory! She then “convinced me that all adjustments would be made at final install”.
BECAUSE AGAIN THE BOTTOM PLATE WAS INCOMPLETE! Scheduled ANOTHER appt. on Dec. 12, AGAIN.
Told a second time that the “expert” who deals with the implants would have to be there to “install” the bottom plate. AGAIN ANOTHER APPT. AND ANOTHER 2.6 HRS WORTH OF DRIVING. And my gums are still hurting so bad , I can barely put my “original dentures” in and wear them.
3 days. They were very comfortable before. So much for expediency!
Now Customer service is starting to get questionable. At this point I was sent home with some USELESS dentures that I have paid $2500.00 dollars for!
Product or Service Mentioned: Aspen Dental Dentures.
Reason of review: Bad quality.
Monetary Loss: $2500.
Preferred solution: Full refund.
Aspen Dental Pros: At first they were nice, Until the dentures arrived 15 days later.
Aspen Dental Cons: Injured gums trying to force fit these ill made dentures.
Location: 416 W Jackson St a, Cookeville, TN 38501, USA
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