Verified with aspen office before appointment and at the time of appointment that my insurance plan is accepted and that I owe nothing. Well, not so fast because it depends on which dentist is in the plan and some of the dentist that do treatments are not and you are not aware of this until you get a bill.
I definitely would never have gotten treated by a dentist that is not taking my insurance. How can an office run with some dentist that are on the plan and others are not and the patient is told yes your insurance is accepted .This is an unfair practice and very costly to the patient.
I double verified that I am covered and yet am horrified that I was given treatment by someone that knew this and yet did not give the slightest inkling that this person is not a participate. Very bad business practice.
Product or Service Mentioned: Aspen Dental Customer Care.
Reason of review: Poor customer service.
I didn't like: Billed incorrectly.