Aspen Dental's obvious priority is getting money. I simply wanted a broken tooth fixed and found myself getting a massive number of x-rays, an attempt to give oral cancer testing that I rejected, a dentist poking all my teeth and rattling off numerous things to fix in codes or dental abbreviations that I couldn't understand and an office manager pushing treatment plans at me and making me pay before they even started.
I soon got the tooth repaired; they're quick at least; and got a small cavity filled in another tooth in about 40 minutes of reasonably competent dental work but it looks like they want to keep about $800 of my previous credit card charge for it.
I persisted in my previous days request for a copy of my x-rays and the office manager got annoyed and abrasive and got them and shoved them at me and said "that's all" and stomped off ignoring my request for an invoice.
I'll call or stop in later and try to be polite in getting copies of my treatment records and invoices and do what I can to keep from getting ripped off.
Assistant/x-ray woman - the shining star; professional, competent, polite.
Exam Dentist - Confusing woman, immigrant with seemingly good english but can't seem consistently communicate in dental lingo.
Treatment Dentist - young, professional, competent, inconsiderate, hurried.
Office Manager woman - incompetent, nearly computer illiterate, not overtly rude but treated me like an annoyance.
Use Aspen Dental if you need to but plan ahead and be firm about getting what you want and not what they want. Write your needs down on paper and stick to them and make them stick to them because they don't care about your needs, just your money.
Product or Service Mentioned: Aspen Dental Dental Services.