Product: Aspen Dental Dental Emergency Service Clear all filters (10 of 10 reviews match)
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Aspen Dental in District 5, Tennessee - Didn't fix the chip in my front tooth, wanted to spend a ton more

1.2
Details
Sevierville. Scheduled emergency appt. for a chipped front tooth(minor fill of previously repaired, but ugly) because it was rhe quickest we could get cor a 19 yr. old that had regular dental care. Got x-rays and a "plan of care" totalling $1000 for 2 cavities, and intrusive gum work, plus an appt. 2 wks. away for a front tooth rhey called a 3 surface cavity!! Saw dentist with next opening that was referred, fot fixed, did not need the other work and went well. NEVER again will we go ro Aspen.
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Review
#1565035 Review #1565035 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Pros
  • Got in a few days
Cons
  • Did not address primary problem-
  • Treatment plan incongruent with next seen dentist
Reason of review
Problem with delivery
Loss
$283
Preferred solution
Full refund
Tags
  • Did Not Meet Needs
1.0
Details
I had a dental emergency 15 June, and my regular dentist was closed so I contacted Aspen dental and they scheduled an appointment for 16 June. I was called this morning and told They couldn’t see me as soon was a new patient and they would have to reschedule me. I said...
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2 comments
Anonymous
#1511299

Well, you were between a rock and a hard place. But what would have happened if they had seen you that day?

Would they have treated your toothache?Probably not. They would have done x-rays on all your teeth, then done an exam. Then figured out everything they could possibly do for you. Then got you to take out a loan to prepay it.

And for your toothache, they would have just given you a prescription.

So really you would not have been much better off had they seen you.That's how the scammin' runs at A$pen. The mystery is that if you were a regular patient of a private dentist, why didn't he have is pager or cell phone on to help his patients that get into trouble.

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Review
#1293529 Review #1293529 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Reason of review
Poor customer service
I went to Aspen Dental because of pain and pressure. They took 1 Xray and told me it was not an abscess, it wasn't the tooth and it was probably Tmj from grinding my teeth. Within 24 hours of being prescribed a muscle relaxer the pain intensified. Of course they are...
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3 comments
h.kitchener
#1395186

You should make an appointment with a local dentist in private practice for an exam to ensure all is ok with your teeth, not just the abscess. Going to a dental mill like Aspen is a mistake from all I hear of the quality of their work, plus the seemingly outrageous fees they charge nor even the quality of their dentures, etc.

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Review
#1135193 Review #1135193 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Reason of review
Bad quality
3.8
Details
My long term dentist has just retired unexpectently when I developed severe lower jaw pain (I knew it was a tooth) this pain was more severe than a heart attack I had the previous year.Calling around for emergency care was not pleasant until I contacted Aspen. They...
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1 comment
Anonymous
#1351361

Great that an A$pen patient was treated humanely and not ripped off on the first appointment. Evidently you had a good young dentist who had not been corrupted by the "A$pen Way" of treating patients- YET.

As much as I hate to tell you, two things will happen within a year:

1.

The dentist will be fired if he does not come around to the "Aspen Way" of grossly overtreating patients to maximize corporate revenue.

2. The dentist will quit and work somewhere else. A$pen is the lowest paying clinic chain out there. Any good dentist will get disgusted by their unethical practices and low wages.

Either way, you will lose this dentist you like so much.

Lady, there are two types of A$pen patients.

Those they have been screwed, and those that haven't been screwed yet. I am glad you are still in the second category, but don't press your luck.

Review
#1075333 Review #1075333 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Pros
  • Staff
Reason of review
Good customer service
1.0
Details
called 5 days ago because I broke a Tooth and was in pain, finally went to my appointment today and I thought it was strange how they start of with a new Patient, first paperwork, then x-rays, then dental Hygienist and then finally a "Dentist", she looked at my X-Rays...
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2 comments
Anonymous
#1349348

Goal for any normal dentist treating emergency: Get the patient out of pain and gain their confidence for future non-emergency treatment.

Goal for A$pen slave-dentist: Ignore the patient's pain. Do an exam and plan the max possible amount of dental treatment- appropriate or not. Get them to sign on the dotted line and pay up front while they are still in pain and vulnerable.

That's the A$pen way- Shake patients down to the max whenever possible.

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Review
#1072473 Review #1072473 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Cons
  • Not getting my dental work done
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Disrespectful Staff
1.0
Details
I had absolutely horrible experience with aspen dental Omaha. I had appointment at 1:30 pm for infected tooth in severe pain and came on time, at the reception I was told that they can't take me because somebody contacted me in the last 4 hrs to reschedule it cause...
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2 comments
Anonymous
#1281022

It sounds like the same people who manage Mcdonald's also run aspen dental.

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Review
#1001127 Review #1001127 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Reason of review
Poor customer service
1.0
Details
i went to aspen dental in peru last week with a toothache and wanted them to pull the tooth out and when I got there they did x rays and then I went to the treatment room and the dr came in and said no pull today you have infection and gave me an antibiotic which I am...
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2 comments
Anonymous
#1275194

Aspen went from telling you that you needed one tooth pulled then changed that to a full mouth extraction over a phone call? Aspen sounds shady.

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Review
#993463 Review #993463 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Cons
  • Wanted to pull all my teeth
Reason of review
Not as described/ advertised
1.0
Details
I went to Aspen Dental in Hot Springs, Arkansas because they advertised they took walk ins. When I arrived, they told me they were too busy to take walk ins on that day but I could make an appointment for the next day. The point of a walk in clinic is you can walk in...
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3 comments
Anonymous
#1212119

Why does Aspen lie about walk-ins? Why does it lie about everything else in its commercials?

It lies to get suckers in the door. Fortunately, you were not dumb like so many of the suckers that believe those lies.

Crooks lie to filch money from victims. That has pretty much been the norm for hundreds of years.

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Review
#917461 Review #917461 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Cons
  • Tooth hurts now
Reason of review
Not as described/ advertised
Tags
  • Bad Aspen Dental Provider
3.0
Details
Aspen Dental - My Aspen Experience...
Aspen Dental - My Aspen Experience...
Aspen Dental - My Aspen Experience...
Aspen Dental - My Aspen Experience...
To Whom it May Concern: My experience with Aspen has been the single most worst experience I have ever had with a medical/dental provider. And my continued problems since that visit are scary and as I sit here today, I feel very alone in my search for help. I made an...
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11 comments
Anonymous
#1211154

You worked as a dental assistant, treatment coordinator and front desk for 18+ years and still went to Aspen Dental???? Man, anyone who has ever worked in the industry knows to stay away from clinics like that.

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Review
#909999 Review #909999 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Reason of review
I became much sicker than I needed to as a "patient of record" of Dr Kevin Green in the Madison, WI office
Preferred solution
Let the company propose a solution
Tags
  • Disrespectful Staff
  • disregard
  • Bad Aspen Dental Provider

Contact Aspen Dental Customer Service

Mailing Address:
Aspen Dental Management, Inc.
13, Ocala Ave
Jacksonville, Florida 32220
United States
Phone:
(606) 653-6206
All Aspen Dental Contacts
1.0
Details
Called on April 18, 2016 for emergency dental care, in constant pain, face swollen. After talking to them they gave me an appointment for May 3, 2016. I told them I could not last until then that I needed to see someone today. Why do you advertise for emergency...
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2 comments
Anonymous
#1146693

First off, PLEASE take care of your teeth so you don't suffer and lose time from work because of toothaches.

I realize you were desperate, but the LAST dental office you should have gone to was one with advertisements on TV. That indicates a high patient turnover rate, usually because of patient dissatisfaction.

There are plenty of private practice dentists who see emergency patients the same day. They exist in every corner of the US I have been too. My staff and I often work through lunch or stay late at night to help a patient in trouble. Think employee slave-dentists of crooked Wall Street dental clinic chains would do this?

Not a chance.

By the way, you would waste your time and rack up a huge bill going to the hospital emergency room. They don't have any equipment for treating toothaches, and always just give you pills until you can be seen by a regular dentist.

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Review
#831969 Review #831969 is a subjective opinion of poster.
Service
Aspen Dental Dental Emergency Service
Reason of review
Poor customer service
Preferred solution
remove emergency services from web site, misleading