Product: Aspen Dental Customer Care Clear all filters (138 of 138 reviews match)
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Evening if I rescheduled for next Thursday like they asked. Six days is also a long time to wait with searing pain in your head. I would not return to Aspen dental in Trussville for any reason other than to get the money they stole from me. If u happen to go don't pay...
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Anonymous
Seasoned Dentist

Guess the A$pen Black Hole Vortex sucked your money right in. Rule #1 at A$pen: Bill and collect for the money, and worry about if and when you can actually perform the servic...

h.kitchener
h.kitchener

Anytime someone providing a service demands payment "up front" you should run away as fast as you can. Aspen is known for this tactic. Best you find a local dentist or an oral...

1.3
Product
Aspen Dental Customer Care
#1186315
Reply to reviews
I jave not gotten a response from them. Its like i dont exist. And with the dental office i have gone to I have had nothing but problems.
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Anonymous
Seasoned Dentist

Did you pay them for treatment up front? If so, that is the reason you haven't heard from them. They got your money, and they just want you to go away. After all, they have go...

1.0
Product
Aspen Dental Customer Care
#1184738
Reply to reviews
NEVER GO TO ASPEN DENTAL!The dentist's were alright but the office staff with the exception of one person are completely unprofessional and rude and don't get back to urgent matters for months then try telling you that you're next on their call list. Paid out of pocket...
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Anonymous
Seasoned Dentist

When you pay A$pen anything, it is sucked into a black hole called the A$pen corporate bank account. Like a black hole in space, the gravitational pull is so strong nothing on...

Anonymous
William

It's not a "joke".It's big business and you fell right into the trap.You should have perused this website prior to patronizing one of the most complained about businesses here...

Product
Aspen Dental Customer Care
#1181435
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My insuance paid the bill in full back in 5-2-2017 and they still have not credited my account.Their statement of remittance shows paid but their billing is still not reflecting this payment. When I went to the office all I got was I need to call corporate which is...
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Anonymous
Seasoned Dentist

Calling A$pen corporate and actually getting to talk to someone who can solve your billing problems is about as likely as calling the White House and getting to speak directly...

Product
Aspen Dental Customer Care
#1179526
Reply to reviews
I went to the Aspen Dental office in Auburn, New York only to be kept waiting 45 minutes past my appointment time and to be dealt with by the rudest bunch of professionals I ever met. While waiting for the dentist I heard one employee do nothing but complain about...
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Anonymous
Seasoned Dentist

Sure A$pen employees are angry. Their backs are up against the wall. Their conscience makes them want to treat patients right, but the money-grubbing private equity investors ...

Anonymous
Anonymous

I think you are exactly right about the cash part. I was a cash customer. Things were not going well so I requested a refund before the denture process got to far. Received a ...

1.7
Product
Aspen Dental Customer Care
I didn't like
  • Staff
#1176344
Reply to reviews
This office doesn't care or honor patient appointments.As a new patient, I arrived early to fill out normal paperwork. After waiting more than 1 hour after my appointment time and still not knowing how much longer it would be, I left. Suggest you choose a different...
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Anonymous
Seasoned Dentist

I am told by former A$pen workers that every dentist is booked THREE patients at the same time. In case a patient doesn't show, the dentists will be working their arses off al...

1.0
Product
Aspen Dental Customer Care
#1174604
Reply to reviews
Aspen Dental reached out and offered to finish my upper denture at no additional charge, but I believe that was part of the original contract anyway. They have new staff in this office and their communication skills leave a lot to be desired, but at least they are...
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Anonymous
Anonymous

Sorry to sound so negative but I would bet you will end up wishing you did not follow through on this, just an opinion by an ex-Aspen customer.

Anonymous
Seasoned Dentist

Of course dentures are supposed to be "finished" at no additional charge. Would you buy a new house at market price and expect to pay additional for someone else to "finish" i...

Product
Aspen Dental Customer Care
#1174195
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So a week ago I made an appointment with Aspen Dental in East Peoria,IL. I made my appointment for 4:00pm on 1-15-18. I arrived at 3:55pm.This was the first time I had ever been to this place but I really needed to see a Dentist.But when I checked in I was told because...
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Anonymous
Seasoned Dentist

This would only have been the beginning of a long litany of transgressions had you decided to make A$pen Dental Crime Syndicate your home for treatment. Consider this an impor...

Anonymous
Anonymous

They did you a favor. Do not look back!

1.0
Product
Aspen Dental Customer Care
#1169667
Reply to reviews
As they do NOT tell anyone in advance that they refuse service,Based on your credit card slip.Not your insurance!. As a result.I had too advise the denture clinic,That referred me,That aspen dental will not provide services,And that there referrals are wasted time.sad...
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Anonymous
Seasoned Dentist

You might be right, but I can't believe they would not accept cash or check to pay your deductible and copayments.Dental insurance is meant to HELP pay your dental bills. But ...

h.kitchener
h.kitchener

Probably for the best that you will avoid Aspen and go elsewhere, given the large amount of complaints about Aspen I see. Find a local dentist for the work you need and avoid ...

3.1
Moose Jaw, Saskatchewan
Product
Aspen Dental Customer Care
I liked
  • Staff
I didn't like
  • No credit card
  • Or banking information regardless of insurance
#1165564
Reply to reviews
I had an issue with and bill I FAS company called me concerning a bill, I called Aspen to get a copy of my itemize bill for the visit and asked if I could have it fax to me.Well the young lady told me I would need to fill out a authorization form before that could...
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Anonymous
Anonymous

Aspen dental does train and talk to the staff. They tell them to focus on getting money out of you then slam the door in your face. Bunch of cold , rude scammers.

Anonymous
Seasoned Dentist

The staff don't care. They are burned out from money-grubbing and scamming patient-victims at A$pen and will leave for a better job soon. There is no reason to put any effort ...

1.0
Product
Aspen Dental Customer Care
I didn't like
  • Customer service is very poor
#1148260
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