Product: Aspen Dental Customer Care Clear all filters (149 of 149 reviews match)
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I have been a patient at the Hamden CT Aspen Dental for years. I have an appointment scheduled for Monday 4/23/18 at 4:15pm. Today is Thursday 4/19/18, I got a call at 6:55pm and was told that because I did not respond to a text message they sent at 2:10pm today to...
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Anonymous
Seasoned Dentist

"What kind of business treats customers like this," you ask.A seedy group of Wall Street private equity investors breaking state dental practice laws to own dental offices and...

Anonymous
Loren

Look at it as divine intervention ; before you get too upset about any of this non-service, carefully examine this website for horror stories regarding this provider...you wil...

Product
Aspen Dental Customer Care
#1237135
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My mom was beyond pleased and comfortable that the doctor would make sure she was handled and taken care of.He even gave her his personal number to report any problems. He set up a follow up appointment himself. As she waited for an hour and never being called back, he...
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Anonymous
Seasoned Dentist

Hmm. You probably saw this dentist the first week he started working there. At that time he honestly believed he was employed by a legitimate operation, not an organized crime...

2.4
Product
Aspen Dental Customer Care
#1215112
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Set an appointment to have a crown reglued.They had no intentions to fix the crown. They had one thing on there mind to sell me a complete set of teeth. Alawy get a 2nd opinion. Well i had my crown repaired after leaving Aspens office with no problem.Beware people.
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Anonymous
Seasoned Dentist

Every minor patient problem, no matter how small, is viewed by A$pen as a gigantic opportunity to upsell services, clean out patients' wallets, and get them as deep in debt as...

Product
Aspen Dental Customer Care
#1205231
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I called Aspen dental and talked to a very nice lady. Told her I was wanting appointment in Valdosta,ga she stated no problem. Gave us appointment for today at 230 pm. Left work early so we could be on time. Only to get to the Valdosta office to be told we didn't have...
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Anonymous
Seasoned Dentist

This is the problem with corporate offices run from a central call center. The miracle of it was you actually got to talk to a live human being who actually admitted THEY made...

1.0
Product
Aspen Dental Customer Care
I liked
  • Extremely dissatisfied
I didn't like
  • Lack of knowledgeable staff
  • No appointment due to staff
  • No appointment due to 800 number mistake
#1204152
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I was told that my dental insurance would take care of my visit.After I refused to have service, they billed me a $121. I refused to pay because they lied to me. The bill was turned over to a collection agency. I called the corporate office and Debbie told that she...
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Anonymous
Anonymous

You’re charged for a office visit. Just because a employee of the office said your insurance will cover it doesn’t mean YOUR INSURANCE COMPANY AGREES!! That’s between you and ...

Anonymous
Anonymous

This is a complaint site, not the site for Aspen.

1.0
Product
Aspen Dental Customer Care
#1203432
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Aspen workers were hortible to me.They were rude and mean. I felt so rejected by the terrible way they treated me. They said that thete was nothing they could do for me and for me to get dentures. Their there for cleaning and fillings and mostly MONEY! A Chop Shop!Id...
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Anonymous
Seasoned Dentist

Whatever the problem, the solution at A$pen is nearly always extractions and dentures which are almost always ill-fitting and uncomfortable to wear. A$pen started out as a gru...

1.0
Product
Aspen Dental Customer Care
#1191183
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I had 13 teeth extracted over 2 months ago.I was fitted with a full upper denture and a lower partial. I had concerns about gagging. I was told they would do everything in their power to make sure that would not happen. I also was told they would not let me leave until...
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Anonymous
Doreen theresa pasquarellifam

As for me thei rip out mines took my partials out now no teethVery rude and they don't change their gloves ,had to go to council the next day 11teeth told him too stop and he ...

Anonymous
Charlie Pence

You and your wife worked in health care for over 30 years and decided it was a good idea to go to a chain of dental clinics that advertises on television????? Gosh, of all peo...

1.0
Product
Aspen Dental Customer Care
#1188548
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Aspen Dental - Awful
Aspen Dental in Pensacola FL does not care about anyone! I am new in Pensacola and this is the only dentist I have seen. I call for an emergency appointment and they told me I will have to wait until Thursday! I explained that my face is as big as a baseball and they...
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Anonymous
Jerri

You just saved yourself a ton of money and a ton aggravation. You dodged a big one. Find a dentist that cares about their patients and won't try to take advantage of the pat...

Anonymous
Seasoned Dentist

Sweetheart, there are TONS of good independent dentists in Pensacola. Florida has TWO dental schools. PLEASE! THEIR NOT BEING ABLE TO TAKE YOU IMMEDIATELY WAS THE BIGGEST BLES...

1.0
Product
Aspen Dental Customer Care
#1188243
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Verified with aspen office before appointment and at the time of appointment that my insurance plan is accepted and that I owe nothing.Well, not so fast because it depends on which dentist is in the plan and some of the dentist that do treatments are not and you are...
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Anonymous
Seasoned Dentist

I agree it is strange that some employee dentists at A$pen choose to be serfs of insurance companies and some do not. I would think it was uniform across the board. Clinics li...

Anonymous
Linda Zawacki

This situation should never have happened and needs to be corrected I have very good coverage and verified with my insurance that a resubmission from this practice must be do...

Product
Aspen Dental Customer Care
I didn't like
  • Billed incorrectly
#1186506
Reply to reviews
Evening if I rescheduled for next Thursday like they asked. Six days is also a long time to wait with searing pain in your head. I would not return to Aspen dental in Trussville for any reason other than to get the money they stole from me. If u happen to go don't pay...
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Anonymous
Seasoned Dentist

Guess the A$pen Black Hole Vortex sucked your money right in. Rule #1 at A$pen: Bill and collect for the money, and worry about if and when you can actually perform the servic...

h.kitchener
h.kitchener

Anytime someone providing a service demands payment "up front" you should run away as fast as you can. Aspen is known for this tactic. Best you find a local dentist or an oral...

1.3
Product
Aspen Dental Customer Care
#1186315
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