I had a similar issue. I had a dental emergency on a Sunday morning.
Woke up with the right side of my face swollen along with horrible tooth pain. Called the emergency number 5 times and never got a response other than the answering service calling to see if someone had called me yet. I knew I probably had an abcessed tooth and would need some antibiotics. Unfortunately, the pain was so horrendous that I ended up going to the ER for antibiotics and pain meds.
Called Aspen on Monday and was not able to be seen until the end of the week. I complained to the dentist and the office manager about what occurred on Sunday. The dentist said, I'm sorry, the office manager said she would talk to the district manager and was sure that I would get some kind of compensation. I told her I felt that they should pay for my ER visit since they really don't have emergency dentists available on off hours.
Needless to say I never heard another word about it.
And to top it off my insurance is not going to cover the ER visit.
Product or Service Mentioned: Aspen Dental Emergency Service.
Reason of review: Poor customer service.
Monetary Loss: $437.
Preferred solution: Aspen to pay for my ER visit.