Aspen Dental Reviews and Complaints
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Aspen Dental review in Phoenix, Arizona: Questionable Policy
Aspen Dental review in Portland, Maine: Terrible...
Aspen Dental review in Houston, Texas: Not rite
Aspen Dental review in Spokane, Washington: DECEITFUL DENTAL!
Aspen Dental review in Fairborn, Ohio: Worst experience ever
Aspen Dental review in Cambridge, Massachusetts: Contact Information
Aspen Dental review in Saint Clair, Pennsylvania: Teeth had fallen out of new dentures four times within first year.
Aspen Dental review in Opelika, Alabama: Extremely dissatisfied but treatment is incomplete.
Aspen Dental review in Orlando, Florida: Shoddy dentures
Update by user May 13
My husband received a past due bill for dentures that had been returned via registered and insured mail, so he called someone by the name of Kelly/Holly from Corporate on 3/29/2019 at 11:52am, and told her the legal steps he was going to take including filing a complaint for exploitation of the elderly with the Attorney General of Florida, and she responded that corporate never received notice that the dentures were returned, so she said she would investigate and get back to us. On April 12, 2019, we received a call from corporate at 10:00am, and was told that we would be receiving a billing showing a zero balance; however, as of today, 5/13/2019, we have not received that billing showing that we don't owe them anything or any other correspondence, so we have no idea where we stand legally at this point. We will contact the attorney at the law firm, we received notice from via email, today from Elena from the PissedConsumer Team, to see what steps we need to take next.
Update by user Dec 10, 2018
Our credit card company withdrew the funds from Aspen's account and refunded us - this is the second time. We were asked not to speak with them anymore, directly, and will let us know when to send the second set of dentures registered insured mail, back to the local office. Letters have been written to the credit bureaus explaining the situation, so nothing negative has appeared on our credit rating.We have about two more weeks for this fiasco to be settled with our credit card company - they are handling everything for us.We did get a bill from Aspen for the second set of dentures, so, hopefully this matter will be behind us very soon - over four months now...
Original review posted by user Nov 08, 2018I had no idea the nightmare we were in for. Over three months, and first set of dentures were so oversize, my husband could hardly close his mouth, kept biting his lips and drooling all over the place. finally, they agreed that they needed to do a second pair - unbelieveable the shoddy work on the second pair Paid $2478.40 for a set of dentures, that keep falling out of his mouth and now going on over three months working with these people. We've tried to email excellent pics of the dentures, but all email links come back, , because we aren't handing over these dentures until an attorney sees them - read a post about them "hanging on to the evidence," to make it really hard to sue them, so when this is settled, they'll get their shoddy dentures back bubble wrapped and in certified mail to verify they got them. You can clearly see by the pics that the tech filed off too much on the bottom denture thus ruining it after the first adjustment. The top is patched with a pinhole visible - these things tear my husband's gums to pieces! We paid for a set of dentures that keep falling out of his mouth, now, going on over three months working with these people. We've tried to email excellent pics of the dentures, but there's not an email link, available that doesn't come back, , because we aren't handing over this mess until an attorney sees them - read a post about them "hanging on to the evidence," to make it really hard to sue them, so when this is settled, they'll get their shoddy dentures back bubble wrapped and in certified mail to verify they got them. You can clearly see by the pics that the tech filed off too much on the bottom denture thus ruining it, and the top is patched - wide area , and granules can be scratched off the patch behind the front teeth with a pinhole visible - these things tear my husband's gums to pieces! Notice the first one on the left, juts out to the right, so didn't fit, and the bottom denture doesn't have enough of a groove on the left side to even put a bead of adhesive, so they keep falling out. The one on the far right is a pic old old denture that our son used heavy duty glue to hold them together after they broke - ten year old dentures, and first time we've had a problem with them - see the difference in the new bottom denture which is a pic of the second one on this post.
- Shoddy workmanship
Aspen Dental review in Chagrin Falls, Ohio: Rude and cruel office manager.
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