Aspen Dental Reviews

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New Reviewer

Refund not received

1.0
Office manager on shallowford in Chattanooga area is ignoring ALL my calls. I have been waiting on my refund since July!
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1 comment
#2058732

Your money has been sucked into a corporate Black Hole never to be seen again. Aspen makes money disappear better than any magician could ever make a rabbit disappear!

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#2827233 Review #2827233 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Cons
  • Inflicted damage
  • Office manager is unhelpful
  • Disorganized
Loss
$304
Preferred solution
Full refund
New Reviewer

1.2
Ive been coming here for the past 6 months after moving here from Massachusetts. I need 4 dental implants. When I came here I was pushed onto Invisalign before doing the implants, which makes sense, but never gave me the option to or not. So 18,000 into care credit, we...
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#2056433

I cannot think of a worse place to get complicated treatment like implants than a shady corporate clip joint like Aspen Organized Crime Syndicate. If you proceed, it will not end well. Cut your losses while you can.

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ID
#2825245 Review #2825245 is a subjective opinion of poster.
Location
Pembroke Pines, Florida
Pros
  • Great teeth cleaning
Cons
  • Incompetant
  • Entire experience was awful
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Complaint

In my search for a dentist, I came across Aspen. I called for appt and was given a day and time. When I arrived I was completely ignored so I signed the waiting list and took a seat. After greeting two people that came in after me the receptionist asked if she could see me at the desk. I had my I D and Ins card in hand. She first told me that she canceled my appointment because I was late. I assured her I was early for my 12:40 appt that I had written down at home and alerted in my phone. She said we would only give 12:00

User's recommendation: Don’t use Aspen Dental.

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#2818532 Review #2818532 is a subjective opinion of poster.
Location
Jacksonville, Florida

No service. Take fee and that’s it

1.0
Its about service had to go to a dentist because of a painful ulcer I could only eat soft food cost me $45.00 Called customer service but goes to voicemail

User's recommendation: Don’t use Aspen dental.

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#2814883 Review #2814883 is a subjective opinion of poster.
Location
Wesley Chapel, Florida
New Reviewer

Was asked to leave a review

2.9
I had a cleaning done and she was very thorough and on time and felt like I cared for. The girls at front desk were also very good.
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#2814873 Review #2814873 is a subjective opinion of poster.
Location
Watertown Town, New York

Ulcers on gums due to denture.

1.4
Well its the service. I made an appointment last year due too an infection. My appointment was two days away. I show up for appointment and the tell me I am wrong. My appointment is a week away. I have an ulcer on my gum. Made an appointment on Wednesday for Monday. I received a text telling me I have to come in Thursday. Tried customer service but the call is answer by to voicemail and no return calls. I told Aspen I refuse to return to this office but they keep texting me. Appointm
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#2814869 Review #2814869 is a subjective opinion of poster.
Location
Wesley Chapel, Florida

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Verified Reviewer New Reviewer

Billing and Poor Service

1.4
Jan 27, 2020, my husband went to have 13 teeth removed and some additional work the dentist said was needed to get dentures. That day we paid 6852.00. Extracting of his teeth was done very poorly leaving him with a mouth that hurts to this day. He was never able to wear the partial and upper denture given as a temp set. Needless to day, he was able to get his Covid vaccine today was told today his services were a long time ago so he needs to pay for any further services??? He has serious cardiac issues so felt the need to wait until he felt safe. Who knew when you paid for services there was an end date to get them even with a pandemic going on? >

User's recommendation: Please avoid going there!

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#2812188 Review #2812188 is a subjective opinion of poster.
Cons
  • Too many to list but overbilling and poor services
Loss
$4000
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Theft of 500.0 given to employee at Davenport Iowa towards my account. Thought I got a real receipt but didn’t. Claim I didn’t pay them.

1.0
Office gal received 500 cash in twenty dollar bills towards my account. I wouldnt have caught it except the next day I paid 10 grand towards my account after having a tooth pulled 2 days later they call out of the blue and say they cant do anything for me. WTF? Cash isnt good there cuz they cant rape you on the finance program they push. When I asked about my money they are claiming I didnt pay the first 500.00 I have called and messaged repeatedly and only get message responses. Had I continued with care that 500 would have been missed over thier crazy billing ***

User's recommendation: Do not use! No ETHICS!

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ID
#2810144 Review #2810144 is a subjective opinion of poster.
Location
Davenport, Iowa
Service
Aspen Dental Dental Services
Cons
  • Thief works there
Loss
$500
Preferred solution
Polygraph, I’ll pay unless she fails it

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Verified Reviewer New Reviewer

I was overcharged for services

3.9
I was overcharged for dental services I received on 4/22/2021, 4/23/2021 and 5/24/2021. I was charged $1151.05 as my portion. After contacting my insurance company I was informed my share for the services was $468.05 showing I was due a refund of $683.00. The Aspen Dental Office I use on Emily Dr., Clarksburg, WV refunded me $447.55 and that leaves $235.45 I am owed. The Aspen Dental office has never provide me with a billing statement.

User's recommendation: watch for over billing.

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#2808917 Review #2808917 is a subjective opinion of poster.
Location
Clarksburg, West Virginia
Pros
  • Very professional service
Cons
  • Over billing for service
Loss
$235
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Frustrated

After 10 months of dentures not fitting correctly and breaking, yet still an outstanding loan balance of $3200! They advertise guarantee money back. Requested a refund, still waiting!
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#2808228 Review #2808228 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$3300
Preferred solution
Let the company propose a solution
New Reviewer

Need to speak to someone about billing

Wasn't permitted to use care credit to pay my bill. I'm trying to find out and what other options I may have
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#2804995 Review #2804995 is a subjective opinion of poster.
Location
Center, Pennsylvania
Preferred solution
Billing question
New Reviewer

Messages not returned

They will not answer calls or return messages. Jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjkkjjjjjjj Why 100 symbols?

User's recommendation: I don’t know.

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#2793377 Review #2793377 is a subjective opinion of poster.
Preferred solution
Information
New Reviewer

Update by user Aug 18, 2021

I was asking do your single office which one is the located in Sacramento around but nobody providing me your corporate phone number they don't provide me proper service only one things the guy name is Ryan Luco his phone number 720-278-**** so far I find out he is the...

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ID
#2788435 Review #2788435 is a subjective opinion of poster.
Cons
  • There are providing horrible service after they take the money
Preferred solution
I want to whatever mistake there done that fix my tooth how was the contract Plus the ticket out the tooth they're not supposed to fix that also as wellNext did I lose any money you put my life in the danger

Impostor posit as a dentist

1.0
Patient abandonment, incompetence, indifference, criminals, liars, unprofessional, opportunist, unethical, fraudulent.

User's recommendation: These are NOT dentists.

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#2785036 Review #2785036 is a subjective opinion of poster.
Location
Columbia, South Carolina

Advertised 12mon interest free. Office manager didn’t know how to apply promo to my care credit card.

2.8
Offered 12 months interest free with care credit card. Didnt know how to apply promotional offer to my care credit card.

User's recommendation: Make sure it’s not a bait and switch.

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ID
#2784916 Review #2784916 is a subjective opinion of poster.
Location
Chicago, Illinois