Kier Obk
map-marker Menomonee Falls, Wisconsin

RIP OFF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

DO NOT TRUST this Aspen dental or any other. The minute they take you into their little room to discuss your dental plan run for the door.

DO NOT PAY A THING until you compare pricing! They are way overpriced when compared to other dentists. And they recommend services that are not needed. My son who has never even had a cavity filled before he went in due to pain.

He had 2 cavities. After discussing his much needed dental plan he was told he needed root planing and 2 cavities filled. He was charged $2,000.00 for his complete plan, but left that appointment with just an upper root planing with addition appointments to come (included in their plan).

Due to the nature of how he felt about paying that and still leaving in pain he decided not to continue with them. He subsequently saw 2 other dentists who both said he did NOT need a root planing (especially at his age).

They both said that Aspen is like the Walmart of dentists and that they scare people into thinking they need services they dont!

I called Aspen and they said he had $700 due back to him and would call me by the end of the day. They never did. I called a week later and no one answered so I left a message. No return call.

I called again today and now was told they dont owe anything and that he used his complete plan. So he paid $2,000.00 and never had the 2 cavities filled that he originally went there for.

When I looked up Aspen as a whole theyve had several lawsuits for their business practices and had to pay back millions! BUYER BEWARE.

View full review
Anonymous
map-marker Norfolk, Virginia

I'm still trying to get my permanent dentures. They canceled my services due to them not submitting their claim to my insurance company. I have had these temporary dentures for 8 months and they are

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had Hmo in which they accepted but after two weeks they stopped taking HMO, so I mgot a PPO. Things were ok until they failed to send the claim to my insurance company.

Afterwards, I was told I had to pay $1790 out if pocket. I tried to get a payment arrangement but was told I had to pay it all before they would continue my services. I've call them several time letting them know that these temporary ones are causing many heath issues. I need help now.

My mouth, and jaw line is in constant pain.

I asked if I could atheist get an antibiotic for the infected tooth that I was scheduled to get, but they never return my calls. What can I do about this, sue?

These big companies have powerful lawyers, but I will find someone with empathy as ND concern fir others to help me with this awful situation.

View full review
Courtney W Dfr
map-marker Covington, Georgia

Very very disappointing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aspen Dental - Very very disappointing
Aspen Dental - Very very disappointing - Image 2

First they can never answer the phone, second I had a scheduled appointment that was scheduled a month before the appointment, I received several emails and text to confirm also I received a phone call from the office confirming the appointment, but the day of the appointment I received a text stating that I have to reschedule , the next appointment is two weeks later, when Im not available, I dont like the smile from these dentures when I mention this two the dentist he said I would have pay more for post to fit my dentures which I should have been told that from the beginning, I told let them settle I have done that I need an adjustment, and someone to work with me I put my teeth together looks like Im mad my smile I look retarded these are not what your commercial advertise , so please help thank you

View full review

Preferred solution: A better smile they promised

1 comment
Guest

Fabricating attractive and functional dentures is an art as well as a science. It takes years to get really good at it.

Don't expect a young loser who works for a scummy chain clinic to do a good job.

Incidentally a good set of dentures will cost you $3800 to $5000. Making good dentures is time consuming and expensive.

CBA Rtj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Afton, Wisconsin

Claim submitted?

April 2023 I had 3 appointments with Aspen resulting over 7,300.00 bill. I had and still have dental insurance.

Last appointment Thursday before Easter 2023. I returned to my home May 15 2033 and called Aspen local Apopka FL office to give them my Insurance information. The office states they would submit my claim. June 19 2023 I called the office 2nd time gave them my insurance info for the 2nd time and they said they would file claim.

June, July, Aug, Sept, October, November, and December I called both my insurance company and Aspen dental office asking for the claim to be processed. Aspen office stated each month I called that they submitted to insurance. Insurance company stated no claims have been received. I called corporate claim office (so they say) November 21 2023.

Corporate office stated oh how sorry they are and they submitted claim that day. lol lol lol. Guess what.wait for itwait for it.YOUR RIGHT no claim was submitted! I call Aspen office and Insurance office December 11 2023.

Just to have Aspen tell me yet again they will submit the claim. On top of that Aspen charged me for things I did not receive. The only reason I knew that was because of care credit after I put the account into dispute.

I had insurance at the time I received dental work. My fault I didnt have the insurance number with me while I was out of state for the winter.

Aspen assured me they would file and get all taken care of when I got back home. Meanwhile Im getting charged high interest from credit card since May 2023 and monthly payment of 187.00 a month costing me money. All because someone at Aspen Dental wont file a &$?& claim.

I would think twice even think 6 times before having anything done with Aspen. Regardless if you have insurance or not.

Doesnt appear Aspen files claim often AND as I found out will charge for things you really didnt receive! Dont do it!

View full review

User's recommendation: Don’t do it!

Anonymous
map-marker East Stroudsburg, Pennsylvania

Staff is rude

the front desk staff was absolutely unprofessional and down right rude! Needs to be trained how to treat there patients. Dont ask any questions because they will lash out at you. I would never go back to the Easton office staff is (GHETTO ) ! Filed complaint with MetLife as well as Pennsylvania Insurance commission and aspens corporate number. Would never recommend Aspen dental in Easton PA.
View full review

User's recommendation: Never go to Easton office

1 comment
Guest

Nobody but the lowest bottom feeders will work for a low-pying, sleazy outfit like A$pen. Anyone decent who gets a job A$pen will be gone in no time at all.

Anonymous
map-marker Bellevue, Washington

Aspen dental gave me dentures that dont fit 2 different colors snd yhey broke in my mouth thy refuse to fix them Now i dont have anyghing snd yhey have my miney

Dentures we no good didnt fit they broke in my mouth and i told them snd they said they eould have yo charge me sgain
View full review
Anonymous
map-marker Olmsted Falls, Ohio

6weeks and no dentures,level of care unacceptable!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Think twice before you go to aspen dental do your research please I'm 66 years old and took money out of my 401 to do this.(extractions and dentures) 7 weeks and no dentures none of it was because of me It was because of their incompetence!
View full review

User's recommendation: Don't do it without researching ASPEN DENTAL

Kodiak Hde
map-marker Springdale, Pennsylvania

Extremely disappointed

Sitting in a parking lot crying because I was in pain so bad. No appointments available for me. Only open appointments was for new patients. Stay away!
View full review

User's recommendation: DO NOT RECOMMEND!!!!

Ken M Dpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stuart, Florida

Is there a zero star option?

You hide! You make it impossible to reach anyone of authority a number. give a fuck!email to reach someone of authority. .
View full review
Loss:
$21
Cons:
  • Service

Preferred solution: A *** call back!

User's recommendation: Give a ***

1 comment
Guest

Sure they hide. They don't answer e-mails if you could even find one.

They don't return phone calls. When they have your money already, they don't want to waste time talking to you.

That is the way crooks work. They take the money and run!

Sarah K Kqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jasper, Indiana

Insurance Fraud and Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 03, 2023

No updates, No resolution

Updated by user Sep 03, 2023

No resolution

Original review Sep 02, 2023
So my husband had gone to the "new Aspen Dental in Jasper Indiana a few years prior, and they accept our dental insurance which has been a tough time finding a practice that accepts it. I had several broken upper teeth and quite a few others that just needed removed.

I have severe anxiety and I get panicked easily in any doctor office especially dental, which I expressed to Carey the financing officer, and she had me go to her office after my initial appointment and she was pushing financing through them even though I stated that I would not need it, bc I had the money to cover it, she suggested strongly that I go ahead and apply for it JIC I didn't have the funding. Now I requested the day of my procedure that she not file the financing because I had the money due in full, she assured me that she didn't. Well I was waiting for the dentist and she said that she couldn't stop thinking about me since my initial appointment and then she outright refused to remove all my teeth since my bottom teeth were still in good shape minus a few cavities. Dr.

Gebru did an excellent job with the removal of my teeth, however after she finished I went looking for Carey to get payment made and a receipt. Carey was no where to be found. I asked Taylor at the front desk where she was and about payment and receipt. She said that it was fine and I was good to go.

So I then received a financial statement for the financing that wasn't supposed to be filed, and I was told that the dentist was in network and my insurance was great, so I was quoted around 3000 for upper dentures. That amount was paid, but then I received a bill in June stating that I owe another 3 grand.. I called relentlessly and I was constantly told that Carey was not available or not there, I contacted both my primary insurance and dental, primary insurance contacted Aspen and stated that they were told that I spoke with them on June 19th (which I NEVER did) and that we had resolved the issues, we most certainly did not. I cancelled any further appointments that had been made, and I contacted my dental insurance in regards to fraudulent charges for procedures that were supposed to be free like the initial exam x-rays etc, plus a dental cleaning that I have covered by my insurance 3× yearly, they billed me for all those things and they won't provide me with a break down of services rendered so my dental insurance can confirm that I received everything I was billed for.

I was lied to, the Dr. was "not in my network" despite me asking repeatedly. When I went for my cleaning they billed it as an oral exam done by a dentist that I never met nor received any treatment from. Subsequent calls by me had been made to contact Carey, but she was never available according to Taylor.

My dental insurance wants me to provide a itemized bill, but I never received one, only an estimate. Stay away from the retail dentistry known as Aspen Dental, go to a reputable dentist and get the proper treatment and billing.

I've already contacted my state's AG about the situation and I have been trying to get my itemized bill and x-rays to get the rest of my dental work done elsewhere, however they make excuse after excuse and even hang up on you, and lie to your insurance company. STAY FAR FAR away from Aspen Dental!!
View full review
Loss:
$2995
Cons:
  • Financial fraud
  • Corporate con artists
  • Insurance fraud

Preferred solution: Price reduction

3 comments
Guest

So you got crummy insurance with low reimbursement rates. Guess who takes crummy insurance?

Crooked firms like Aspen who have not problem with fraud. So you got scammed. Pretty predictable, really. I hear the same thing from patients all the time.

Your first mistake was thinking your insurance was worth a damn and selecting your dentist based on an insurance list. Sorry to tell you, but the insurance you have is a waste of premiums, and you won't find a competent, honest dentist who will mess with it. As far as Aspen, they got better lawyers than you can ever afford. However, smart move reporting those crooks to your state AG.

Did you know they have been sanctioned by four state AGs already, and TWICE by Massachusetts? They just pay the fines and resume the scams.

Guest
reply icon Replying to comment of Guest-2384440

Why do you post unhelpful remarks on every review? You sound like a bitter person who can't even get hired by Aspen so you became a keyboard warrior.

Guest
reply icon Replying to comment of Guest-2443706

There is no help for people that go to crooks and get gypped. The only remedy is to change to an honest dentist.

I would sell used cars for living before working for Aspen. Everyone in the dental profession knows that Aspen is the bottom of the barrel of places to work. Young dentists only work there for a short time to earn money until they can find a better job.

No one stays at Aspen for long. It is a soul-destroying organization.

View more comments (2)
Eric G Qpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barnstable Town, Massachusetts

Dr did not follow aspen policy and procedures. Still no refund waiting weeks although approved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 08, 2023

No refund. No call back from corporate concerning refund , or disciplinary action towards dr for not following protocol and procedures of aspen

Original review Dec 08, 2023
Dentures were hurting and discolored and bucked. Not my fault. Refused to remake them and still havent gotten a refund , although approved. Was told I was the problem and not the bad teeth she made . Was told not to come back was not going to remake them. Material was stuck between dentures and wouldnt let me take picture
View full review
Loss:
$800
Pros:
  • Big company
Cons:
  • Policy of individual dr

Preferred solution: Full refund

User's recommendation: Do not go to Hyannis aspen dental Dr Jen is not following policy and says she owns it and is very rude and unqualified to represent this company

Laurie D Cfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible company

My husband went to Aspen dental 2 years ago to get dentures. He paid 14 thousand dollars out of pocket.

The original dentures looked like they Came from the dollar store so he paid yet more money to upgrade them.The upgraded dentures did not fit properly so he went back a few times to get them fitted without success, so he has been going without them which has lead to permanent bone loss. He ended up making an apt to go in to add material to the dentures and they tried to charge him an additional 645 dollars. I have called the office every day since 11-9-23 and no one will return my call. So I tried to make an apt to go in and speak to the Dr.

and was told my husband was being dismissed from the practice for his behavior. My husband is the sweetest kindest man on the planet, but out of pure frustration of not having teeth in his mouth for two years he muttered some bad language under his breath and left the office. This happened Coincidentally After I called the corporate office and told them I was considering getting a lawyer. Now my husband has no teeth, no Dr, and permanent bone loss.

This company is an absolute joke.

They are over priced, unprofessional and unaccommodating. They have ruined my husbands life as he no longer wants to go out in public and they are getting away with it.

View full review
Loss:
$14
Cons:
  • Overpriced
  • Unaccommodating
  • Are unprofessional

Preferred solution: I would like them to do whatever it takes for my husband to have teeth that actually fit in his mouth

User's recommendation: Do not use this company.

Isadore p Kjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quakertown, Pennsylvania

Refund of money owed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They had me prepay for my anesthesia before my procedure said insurance would not pay then insurance flagged it on there end and accidentally sent payment to Aspen dental in Quakertown pa called Aspen about 20 times and Humana called them allot also they keep saying it's processing its been 6 months had my procedure July 3 2023 Quakertown office now they don't answer anymore
View full review
Monica P Mqq
map-marker Brunswick, Georgia

NEVER GO HERE!!! I have been humiliated, mortified, and lied to!! this is awful. Your teeth are more than just your smile, though your health, their everything and for the sorry efforts to continue

Aspen Dental - NEVER GO HERE!!! I have been humiliated, mortified, and lied to!! this is awful....
I'm am sick and tired of being lied to and humiliated at the Aspen dental places. This is the second one I went to and they don't have an appointment in the computer but I've got a picture of the card with a date on it and there's nothing they can do
View full review
Loss:
$400
Cons:
  • Dont care about you they lie to you they humiliate you

Preferred solution: I have lost three to $500 just in time I’m leaving my job and coming down here for them to tell me that I don’t have an appointment when I was showing them the card

User's recommendation: Find somewhere else anywhere else to get your teeth done don’t use Aspen

Anonymous
map-marker Atlanta, Georgia

Complaint for office service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Was treated rudely and all my information was wrong ! Charged me money before I could see a dentist when I was never contacted about a previous balance I owed because they had all my information wrong!! They now owe me money and the GIRL at the office would not explain why it was wrong! Very rude and never even bothered to address my name ! Horrible !! The Doctor is fantastic once you get past the front office fiasco
View full review

User's recommendation: Be prepared for all your interactions! I wish it was better ! The Doctor is amazing

1 comment
Guest

If the doctor is "fantastic", he will be gone from Aspen Organized Crime Syndicate in no time. Nobody with any ethics will work for that outfit long term.

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 337