Aspen Dental Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Resolved: Urgent need for records and office staff has done nothing for 3 weeks

Update by user Sep 27, 2021

Company fixed the issue and I have been provided with product or service ordered. I continued emailing and outlining the urgency.

They finally sent the images (though they were too small for the Dr. to assess--hopefully they'll send the original images soon)..

Original review posted by user Sep 26, 2021
After filling out a release form and speaking with the Spring Hill, TN Aspen Dental office--Mercedes on multiple occasions and Lee on Monday Sept 20 at 1:39pm Central Time and being told my records would finally be sent by her immediately after our call, my new dentist office has still not received my records. My appointment with the new dentist is tomorrow (Sept 27), and I was on their waitlist for 3 months. Please send my xrays and all other records directly to me at [redacted] immediately. If you have questions or concerns, you can reach me at [redacted] Thanks Angela

User's recommendation: Do not believe anyone that they are sending anything. Have them send the email (and copy you on the email) while you are on the phone with them.

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Resolved
ID
#2909748 Review #2909748 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Refused to take me right away or do anything,when I had a bad tooth

Ive been having work done on my teeth since June,had a partial on top done, still not fitting right, Had three teeth in front that needed chips fixed,has done one. Had a tooth in the back start hurting, it was getting worse each day and it was hard to eat,I call to ask if I could be seen because I was in pain and couldnt eat, instead of telling me to come in or sending a prescription for antibiotics,she was trying to bully me into making an appointment for the chipped teeth,I kept telling her I needed to come in now, she insisted the only day she had, was the 28th!She didnt care about my pain

User's recommendation: I wouldn’t recommend Aspen dental! There is just something Shady about them!

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ID
#2902411 Review #2902411 is a subjective opinion of poster.
Location
Diberville, Mississippi
Pros
  • Gets you in pretty quickly in the beginning
  • Nice nurse
Cons
  • Cares more about the money than the patients pain
  • Got charged almost 400 more later no explanation
  • Limited availability to emergency services
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Horrible experience

Heather, the AOM, was condescending, unprofessional and even hung up the phone on me. They try to upcharge you for services and products. DO NOT GO HERE, TERRIBLE!

User's recommendation: Too many dentists around, don’t choose this one!

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ID
#2896564 Review #2896564 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Cons
  • Management condescending
  • Unprofessional
Loss
$126
Preferred solution
Remove an exray charge.

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Verified Reviewer
New Reviewer

Refund

2 years wife has had no teeth. They couldnt match dentures to post. They said they had the correct size but did not, The man pushed down so hard trying to connect them an hour later she was still bleeding in her mouth. They also cracked the denture in at least 4 places and sent her out with the dentures falling out of her mouth not secured. They also broke the posts that she had before she ever came to Aspen. She felt something in her mouth when eating a marshmallow when she got home and it was a stud which Aspen has now. Neck killing her from him trying to force denture in. Other stud gone also

User's recommendation: Really?

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1 comment
#2069122

I’m sorry for your dilemma. I’m in the same problem.

Sending prayers. This business needs to be shut down FOREVER!!!!!

ID
#2889036 Review #2889036 is a subjective opinion of poster.
Location
Grovetown, Georgia
New Reviewer

Confirmed appointment not scheduled

I arrived early for my visit and was told I didn't have an appointment. On further review, I was told my appointment was cancelled because I didn't confirm. I showed my "thank you for confirming your appointment" text and was then told" I'm sorry. Our mistake but we can't help you today, you can reschedule." This is after I took a day off work to have a procedure! No thank you!! Never again!

User's recommendation: Look fior better service elsewhere.

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ID
#2876166 Review #2876166 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Cons
  • Too many to mention
Preferred solution
Let the company propose a solution
New Reviewer

Did not bill my insurance

Aspen Dental, Grand Rapids MI location 28th St. Had teeth cleaned 8/20/2021 after seeing promotion: x-rays free, basic teeth cleaning $75. They did not give me a billing statement. The cleaning came to $170, because it was a deep clean. They did not file a claim with my insurance Wellcare/DentaQuist. They took a copy of my Wellcare card and said they accepted my insurance. Billed mem Instead of billing b myGetG my insurance

User's recommendation: Get a lawyer. Suing Aspen Dental and Genesis Credit for billing me $1,476.89. No insurance claim, no invoice for only a teeth cleaning.

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ID
#2874460 Review #2874460 is a subjective opinion of poster.
Pros
  • People were and good talkers
Loss
$50
Preferred solution
I want justice. SUING Dental Aspen and Genesis Credit for fraud. You have many, many lawsuits against you according to my attorney.

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Verified Reviewer
New Reviewer

Pushing to join a plan. Did absolutely nothing for my abcessed tooth.

Want to Aspen on an emergency basis. Told them I was enrolled in another companies plan on 10/01. Doctor comes in and starts formulating a plan for me involving extracting 4 teeth and what kind of dentures would be installed etc. I told him and every other employee it was a one shot, I'm paying emergency visit. NO no no, we want to continue telling you about our plan for you. I left with the same absessed tooth and pounding i

User's recommendation: Don't bother with Aspen. They are not looking out for you. Has emergency appt. left with same pain and swelling.

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ID
#2874093 Review #2874093 is a subjective opinion of poster.
Location
Tucson, Arizona
Preferred solution
Notice to everyone that Aspen Dental offers Bad Business practices.

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Verified Reviewer
New Reviewer
Today September 12, 2021 the lining on bottom plate coming off and making blister on my lower gum, I can not wear my dentures too much pain and blister. Tooth fell off upper denture called got appointment July 16, 2021 told MUST be reline upper & lower plates, Must...
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1 comment
#2075995

Aspen's "ComfyLite" dentures are overpriced junk. The flexible nylon-like material cannot be relined and does not bond to denture teeth securely, so they fall out.

That is why other dentists don't use this material for full dentures. You were gypped. Hope you wise up and go to an honest independent dentist who actually owns his practice next time. By the way, I have made thousands of dentures in my career.

A decent pair of upper and lower dentures will cost you $3,000 to $4,000.

Go somewhere cheap and you will be disappointed again. Don't dare thinking of going to a chain clinic like Unaffordable Dentures.

ID
#2864133 Review #2864133 is a subjective opinion of poster.
Location
West Springfield, Massachusetts
Pros
  • 2018 ok
Cons
  • Terrible dentist 2021
Loss
$3658
Preferred solution
Let the company propose a solution

No replies and failure to follow through

Corporate said they were sending paperwork for my refund of 500 bucks stolen from Davenport Iowa office on Elmore. So far you people havent followed through on anything you said.. Im thinking a protest at Elmore. Make it an online event also gotta get the word out! All because no one would just listen. AND. I hate thieves. Well get national recognition Im patient.

User's recommendation: Do NOT go there, no ethics at all.

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ID
#2855533 Review #2855533 is a subjective opinion of poster.
Location
Davenport, Iowa
Cons
  • No ethics
Loss
$500
Preferred solution
Full refund

Beware This is a complete chain of rip off

This is a complete chain of rip off from the dentist to the business office.A whole bunch of manipulative money suckers dancing dentist are around so be aware
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ID
#2851451 Review #2851451 is a subjective opinion of poster.
Location
Social Circle, Georgia

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Verified Reviewer
New Reviewer

Terrible service

i have been ignored by the office in algonquin over and over. after almost 6 months i still havent gotten my final dentures and i contacted the satisfaction team and they still ignore meDONT GO THERE me satisfaction
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ID
#2849735 Review #2849735 is a subjective opinion of poster.
Cons
  • No follow through
Loss
$5
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unsatisfactory dental work

Complained to corporate and no resolve, got a call from another Aspen dental from Venice and Anthony was very rude and unprofessional and argued the facts, how can he say what happened the only people that know what happened is the Port Charlotte office and they did dental work that is unsatisfactory, now I have more issues that have to be taken care of differently and Im stuck with a two thousand dollars bill and a partial that they added to and cant even eat. Maybe the technician at the Charlotte office should have told me it was too old or that they wouldnt work on it because they didnt make it! Im not that stupid ! I would have gone a different route. Steven actually I would have gone a different route

User's recommendation: Find another company.

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ID
#2845510 Review #2845510 is a subjective opinion of poster.
Location
Port Charlotte, Florida

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Verified Reviewer
New Reviewer

Subquality work and not willing to make an adjustment within a reasonable period of time.

I had a crown prep done and once the numbness wore off I tried to bite, but could only make contact with the temporary crown and the opposing tooth. The assistant had told me to call if I had a problem, and they would get me right in. I called the office for an adjustment and was put on a lengthy hold. The receptionist was annoyed by my call. She told me that she could squeeze me in 1 1/2 weeks from today. I told her that I was unable to chew and that it was a 5 min. adjustment, but she said that she had 1 Dr.

User's recommendation: Do not use Aspen Dental.

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2 comments
#2057454

The worst dental experience ever!

#2058731
@Nakima Tfs

They got your money the first time. Why would crooks like this want to see you because they made a temporary that was too high? Prediction: The permanent crown will be too high, and probably break in a short time.

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ID
#2838491 Review #2838491 is a subjective opinion of poster.
Location
Little River, South Carolina
New Reviewer

Complaint and refund

On Apil 20th 21 I went in Aspen Dental.to get a simple cleaning.and a felling my tongue is still nume.can you help me?.also my partials was messed up.on 8/31/21 he said he had done the best he can.
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ID
#2831177 Review #2831177 is a subjective opinion of poster.
Location
Jonesboro, Arkansas
Loss
$2
Preferred solution
Full refund
New Reviewer

Complaint and refund

In April on the 20th I had the worst experience ever .when I went In in May of this year.i had a cleaning and a felling.the technician that preformed the services.gave me 5 shots to nume my mouth.two at the top two at the bottom.one in my tongue.now that issue. My tongue has been nume every since.i was trying to wait until I get my partials before I made an complaint.but yesterday 8/31/21 was enough. When I went in to complain how the parti partials par
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ID
#2831139 Review #2831139 is a subjective opinion of poster.
Location
Jonesboro, Arkansas
Preferred solution
Full refund