Awful service, trying to upsell, dentist had not idea how to replace a crown

Terrible experience-will never return!! Will never use them again, a ripoff, a bunch of flunkies working at the Hamden office

User's recommendation: Don't go.

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2 comments
#2245545

You’re a real *** Leaving all these nasty reviews. Sounds like you are the loser . Are we upset because you can’t offer good dental care at your office?

#2240191

Nobody but losers works at Aspen Organized Crime Syndicate for long. Worst pay, ethics, and working conditions of any dental chain in the US. Moral of the story: Don't go to corporate dental chains at all.

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ID
#3841060 Review #3841060 is a subjective opinion of poster.
Location
Hamden, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: I would leave a negative star rating, but I can't. Read below to see why!

Update by user Sep 09, 2022

Company fixed the issue and I have been provided with full refund. Working with the regional manager, Steven Burr, I received a refund for my dentures.

Original review posted by user Aug 10, 2022
The entire experience was awful. I had my first appoint on June 4 with Dr Shakula, he told me what needed to be done. It was extract one tooth on the upper gums and both wisdom teeth on bottom. I went through the financing and it was going to cost me $3797.20 The first...
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4 comments
#2244530

Working with the regional manager, I was able to return the dentures and get a full refund! I was shocked and very well pleased

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Resolved
ID
#3841053 Review #3841053 is a subjective opinion of poster.
Location
Festus, Missouri
Cons
  • Poor customer service
  • Inexperienced dentist
  • Painful
Preferred solution
Full refund
New Reviewer

Poor service; rude office manager

My new dentures were defective from the start. Although they looked good, they did not fit my mouth right and when I got to my car, I took them out to examine them. The upper plate was cracked. Took them back right then to be repaired. Wore them for 4 days and tried to...
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ID
#3837894 Review #3837894 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund never went back to my credit card l

I came in because my front tooth came off the bridge so I came in the first time and the lady did a great job..about 3 week I was eating a salad and the front tooth came out again I on most swallow the tooth..so I call the lapalco branch again and told ms.lila what had...
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ID
#3837518 Review #3837518 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$176
Preferred solution
Full refund

Awful experience

Waited an hour and half, needed a crown reglued. Said they could not do. they insisted on taken xrays which I did not want/ They were backed up and could not even give me a qoute to replace the crown. All they want to do is do more work and obviously more money. Screw them will never go back and they better not bill me.

User's recommendation: Stay away.

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ID
#3837219 Review #3837219 is a subjective opinion of poster.
Location
Hamden, Connecticut
Cons
  • Seem intent on terrible service and upselling
  • To busy for personal service

Unhappy

I went to Aspen because its an approved provider for my insurance. I have gone to the same dentist for 40 years but I had to change because of my insurance. My first appointment was two weeks ago and at that time they took a series of x-rays of my teeth and then I had...
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ID
#3834507 Review #3834507 is a subjective opinion of poster.
Location
Peoria, Illinois

Poor/sloppy work!

I had extractions done in January for dentures. Nothing went well at all! I was hospitalized with sepsis, and Im going in for a 3rd surgery next month to clean up the sloppy work from the first 2 procedures. Their idea of post op pain control is a joke! 3 days of...
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ID
#3823427 Review #3823427 is a subjective opinion of poster.
Location
Sanford, North Carolina

I had a recent visit with Aspen dental!