Jim M Fva
map-marker Hempfield, Pennsylvania

Was not happy

Upper teeth removal and dentures. I have never had a more uncomfortable dental procedure in my life. Then the problems started with my sinuses, I know they did something wrong, but was told differently. Had to see an ear nose and throat doctor and my primary care physician after Aspen was of no help. The problem is coming back after a year since procedures. They are overpriced, add things that are not really needed, and over bill you. You need to read everything very carefully before you commit, they are slick. Please do yourself a favor and go somewhere else. I wish I would have done more research and not got sucked into the *** adds.
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Cons:
  • Horrible work

Preferred solution: Let the company propose a solution

User's recommendation: Please in all sincerity do not go there for anything.

2 comments
Guest

The first step in any healing process is acknowledgng your mistake. Which was: being flimflammed by the lying Aspen ads.

Now, for the next step.

Will you choose another grubby corporate owned clinic? Or will you wise up and find an honest, independent dentist who owns his practice to help you?

Guest

You learned the hard way: any crook can claim anything in an advertisement. NEVER to to any health clinic owned by a corporation instead of a physician or dentist.

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Juanita L Xsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service

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Given an appt after calling and giving all my info. Day of, 2 front desk personnel never acknowledged me then finally told me I was late (I wasnt) and they didnt accept my insurance. Still never looking up from their computers, they talked loudly to each other ( about me instead of talking to me) and would not answer my questions as to why the misunderstanding.
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Preferred solution: Let the company propose a solution

User's recommendation: Find another dentist

Anonymous
map-marker Detroit, Michigan

I come in to get work done they do 10% of the work they were going to do they over charged my credit card did not refund it I’m still waiting for months into it to get my refund and I can’t seem to en

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They said they refunded me money they refunded it to a credit card that doesn't exist anymore I contact them I get the runaround nobody gets back with me they did 10% of the work they were supposed to do they gave me 15 shots I only needed two for the work that they were going to do and if I wouldnt of asked them to check to make sure I had the right mouthpiece I have six teeth missing from my face and a mouthpiece that was made for two this is the second time this is happened
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User's recommendation: Don’t use Aspen Dental

Alan M Ugb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Davenport, Iowa

Theft of 500.0 given to employee at Davenport Iowa towards my account. Thought I got a real receipt but didn’t. Claim I didn’t pay them.

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Office gal received 500 cash in twenty dollar bills towards my account. I wouldnt have caught it except the next day I paid 10 grand towards my account after having a tooth pulled 2 days later they call out of the blue and say they cant do anything for me. WTF? Cash isnt good there cuz they cant rape you on the finance program they push. When I asked about my money they are claiming I didnt pay the first 500.00 I have called and messaged repeatedly and only get message responses. Had I continued with care that 500 would have been missed over thier crazy billing ***
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Loss:
$500
Cons:
  • Thief works there

Preferred solution: Polygraph, I’ll pay unless she fails it

User's recommendation: Do not use! No ETHICS!

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cindy l Mnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sun City Center, Florida

Unhappy about services and want my money refunded so I can go elsewhere

Aspen Dental - Unhappy about services and want my money refunded so I can go elsewhere
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I have been dealing with getting partials since Jan 13 2020 and still are unable to wear the temporary partials but still need to pay for them. I had numerous appointments were I missed a whole day of work or a partial day of work on 1/12,1/14,1/16,1/24,1/31,2/18,2/19,.

The top partial was adjusted but makes me gage and can only keep in mouth for a short period of time (have not had in my mouth for over 2 months now). Because of sores and a bone spur the bottom partial has never been adjusted and fitted. This has never been in my mouth. Because I did not want to miss anymore work, I was treated rudely and ended up being scheduled out over a month.

The pandemic arrived and nothing has been done since. I have never trusted this dentist office and it gives me a sick feeling when I go there. I always have ended up crying after a dentist visit because I always regret the decisions that I have been talked into. I had a second tooth pulled because of my bite that had a gold cap on it and when I came back the next day and asked for the cap, they treated me like the plague.

My Dad has cancer and during this time I was taking him to the Dr. and working with many people coming from out of state in Jan and Feb to say good bye to him. I asked to not have the second tooth pulled during this time but was talked into it and regretted it because I ended up with sores in my mouth, a sinus infection and a bone spur. I have now been without partial dentures and it feels like my teeth are moving, pressure, headaches and it feels like I am grinding my teeth.

I do not feel I should be paying any more money until this is resolved but now my credit is going to go bad if I do not pay. I want my money back and this resolved immediately tired of this.

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Preferred solution: Full refund

User's recommendation: track everything

13 comments
Bobby O Xzg

We are currently being treated the exact way. Aspen Dental is the most unprofessional organization I've ever dealt with.

They are interested in revenue and revenue alone and have no concept of professionalism, truthfulness or good client relations. Should you complain, you are ignored, avoided and underhandedly "punished" by super long hold times on phone, cold shoulder and blatant rudeness.

Wait times in lobby are unacceptable and ridiculously long due to the focus on new revenue - booking yet more patients at existing patients expense. I regret not having read these other hundreds of complaints before commiting to these heartless fraudsters.

Aqib Emd
reply icon Replying to comment of Bobby O Xzg

This place is crazy… glad I got on here before making my decision on extractions and dentures….why is this place still open?

Guest

Never borrow money from shysters to get dental care from other shysters.

Guest

If you cant afford dental care. Do not get it

Guest

My situation is almost exactly the same. I didn't have dental insurance and I was given a treatment plan.

Had a full top denture done first. Paid cash for everything up front before any service was completed. My top denture still gags me, they don't stay in place even with the adhesive which btw is nasty. My bottom plate is a partial.

It isn't even my permanent one since they told me I still owe them $300 before I can get it. That was 2 yrs ago. The pandemic hit and screwed everything up.

My daughter in-law just passed away 3 weeks ago from it. I honestly think that instead of turning me in to collections I should get refunded the money I paid up front for something I have not received!

Guest
reply icon Replying to comment of Guest-2055568

Contact collections and explain your situation; many in will speak to them and discontinue collections. I only know this as my late husband got stuck with the credit cards of his ex wife in the divorce decree.

TOne month I seen the bill and asked when he got the credit card? He replied," I didn't, that's from her when we were married." I dug out his divorce paperwork to check old balance,he said had paid off in full. From personal experience, with household credit card company ( their new name) if you get a pay off today,send cashier's check as they demand and mail it to the address you are told to...that account remains unpaid, regardless of the postal date and check date of issuing,and continues to accrue interest upon interest DAILY, until someone literally processes it completely in the computer system. The entering person is not necessarily the person who opens the envelope so....IT MAY LITERALLY SIT AROUND FOR SOME TIME ON SOMEONE'S DESK.

Then they have the adacity to wait 6 yrs,report it to the 3 credit bereaus as closed account and written off. This was how I figured out how to help my husband. I reviewed the statement date, billing date,and last dates of purchases. All dates were AFTER the divorce decree and card was ordered closed.

Collections told me their customers DO NOT give them anything more than a past due balance,thus if you call collections first( since, most now state right on their letters to contact them directly and not their clients). DEMAND an itemized specific bill to make sure ALL your PRE-PAID funds were allocated properly as agreed to,re-read the fine print of the contract you signed to make sure that they've NOT put a little clause stating please ask for additional printed information on third part financing, or a seperate brochure for prepaying patients ( customers). Contact your local state bar where they can give you information as to what you can do to recover unused funds, not getting what you paid for,pain, suffering and mental anguish, possibly paid time lost from work ( if took time off) and reimbursement for filing fees,court cost, attorney fees...and possibly all cost ( maybe with interest) that you have pre paid to them they claim is used up and left an unpaid balance for services already rendered. If the bar is understaffed due to attorneys being in court or with other clients,they will return your call.

They will provide you with free information and local attorneys in your area who handle your case type.You can call the attorney (s,) they provide you with; most will give you 30 mins free over the phone. However, some will only give 15 mins, may have policy due to high clientele,or maybe just the hurry up type...I can't give all my time away for Free. If you get any feeling of being rushed, not interested or paying attention to what you say using up most of time asking you to repeat yourself...chances are you won't get along or get good results. Try someone else.

It is possible they( the bar) may even tell you this falls under medical neglect,if any health issues resulted from,were worsened by, created another non existent issue,or the pre existing conditions were the reason for getting treatment and condition is progressing worse,as well as possible worsening of the new health issues progressing/ worsening, and contributing to even more new conditions starting. Beyond just the money issues, health issues have to be accounted for for,that also means the impact it has on ones credit score. I AM NOT A DR NOR AM I AN ATTORNEY; I AM SIMPLY SHARING MY OWN EXPERIENCES WITH SIMILAR LIKENESSES AND THE ADVICE I RECEIVED,IN HOPES OF MAKING YOUR ROAD OF RECOVERY LESS STRESSFUL.

I hope by sharing,that the experienced examples, helps you to get where you can get help quickly,as these all have time boundaries predetermined. Good luck my friend.

Guest

i have the worst dentures ever dont even smile anymore

Guest
reply icon Replying to comment of Guest-2025619

Par for the course at a corporate gyp joint like Aspen. No young dentist works there for long. Only the most desperate and inexperienced young grads take a job there.

Guest

Just wondering if this person was ever seen by an actual dentist or if the dentist was in the room while the technician worked. Aspen did this to my father, where the dentist failed to provide direct (MUST BE IN THE ROOM!) supervision over the dental technician while the work is being done, such as getting impressions and examining the patient. File a complaint in your state if the on site dentist failed to provide direct supervision or examine your mouth.

Guest
reply icon Replying to comment of Guest-1987319

State law require a licensed DENTIST to take all initial and repair impression. Dentist must be present when the tech does anything with the patient.

It is against the law in most states for non-dentists to own dental clinics.

Aspen breaks this law all the time. Do you really think they pay any attention to other dental practice laws?

View more comments (12)
Anonymous
map-marker Lewisburg, Tennessee

I was treated with the best of care with Dr.Kuehl and DA Selena.

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They made feel very comfortable and at ease. They took excellent care of me. I use to hate going to the dentist, thanks to the way they treated me, I look forward to my up coming appointment, because I know I am in excellent hands with these ladies! Thank You so much!
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User's recommendation: I would highly recommend future customers!

Anonymous
map-marker Chicago, Illinois

Care credit 12mon interest free

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The sales pitch was 12 mon interest free with care credit card. Too stupid to input info to give the promo 12 months. AND NO ONE CARED. I will not recommend. Mgmt is bunch of liars and thieves
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Anonymous
map-marker Little River, South Carolina

Subquality service

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I needed a bite adjustment and the scheduler wanted me to wait 1 1/2 weeks for a 3 minute appointment. She was rude and dismissive as was the office manager. I wouldn't go back there if they paid me to work on my mouth!
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Sandra E Knz
map-marker Jonesboro, Arkansas

Complaint and refund

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In April on the 20th I had the worst experience ever .when I went In in May of this year.i had a cleaning and a felling.the technician that preformed the services.gave me 5 shots to nume my mouth.two at the top two at the bottom.one in my tongue.now that issue. My tongue has been nume every since.i was trying to wait until I get my partials before I made an complaint.but yesterday 8/31/21 was enough. When I went in to complain how the parti partials par
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Preferred solution: Full refund

Heather R Bzu
map-marker Danville, Kentucky

Horrible service

There is not enough room or allowable symbols to explain today's chaos! Unprofessional. Staff lies.!
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Loss:
$1200
Cons:
  • No dentist scheduled until two hpurs after my appointment

Preferred solution: Price reduction

User's recommendation: Be proffessional. Be considerate. Do not lie.

1 comment
Guest

Lying is necessary in order to scam patients. How would Aspen manage to scam patients staff could not lie to them?

Anonymous
map-marker Social Circle, Georgia

Beware This is a complete chain of rip off

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This is a complete chain of rip off from the dentist to the business office.A whole bunch of manipulative money suckers dancing dentist are around so be aware
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Alicia B Uzx
map-marker Chattanooga, Tennessee

Refund not received

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Office manager on shallowford in Chattanooga area is ignoring ALL my calls. I have been waiting on my refund since July!
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Loss:
$304
Cons:
  • Disorganized
  • Office manager is unhelpful
  • Inflicted damage

Preferred solution: Full refund

1 comment
Guest

Your money has been sucked into a corporate Black Hole never to be seen again. Aspen makes money disappear better than any magician could ever make a rabbit disappear!

SandraAnn M
map-marker Clover Hill, Virginia

Warn potential customers

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I was seen on July 19th and have yet to receive a return appointment to have my cleaning. I was told I would be contacted back within a few days once they input my insurance to see what my OOP cost would be. Mind you, I booked my appointment OVER a month in advance. Well, we are over 3 weeks and have yet to hear anything back. I called back and was told I would be called back with this information and still nothing. Office manager has a bad attitude. Go somewhere elsetormatnong.
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Pros:
  • Friendly front staff
Cons:
  • Nasty office manager

Preferred solution: Let the company propose a solution

1 comment
Guest

Thank you so much I’m looking for a dentist for my daughter. She doesn’t have insurance. I thought this would be a good place but no way will I take her there!

Shelley B Guc
map-marker Watertown Town, New York

Was asked to leave a review

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I had a cleaning done and she was very thorough and on time and felt like I cared for. The girls at front desk were also very good.
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Donald C Dey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Des Moines, Iowa

Not Safe !!!!

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First visit to Aspen Dental at 3737 Merle Hay Des Moines, . Sign on front door read MASK REQUIRED for the safety of staff and clients. Upon entering saw man waiting in lobby without mask. Later saw same man behind desk convering with staff. They then sent him to lobby again. If you don't enforce masks do you clean tools and sanitize??StaySS
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Pros:
  • Nice sign
Cons:
  • Would be nicer if it meant something

Preferred solution: Let the company propose a solution

User's recommendation: stay away and stay safe

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