Aspen Dental Reviews

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I called to make an appointment. Lost a filling and wasn't in pain. Asked if I could just come in and get a filling because I was in Florida, and I'm from New York. The answer was yes. I went to the appointment and WHAT A SCAM. First they have you fill out all this...
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ID
#3061047 Review #3061047 is a subjective opinion of poster.
Location
North Port, Florida
New Reviewer

Need to speak with my prescriptions

Walmart fax machine was not working yesterday and I need my medication because my tooth is really infected so I was reaching out to you guys to see if theres anyway you guys could help me since the store in Joplin is close
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ID
#3060450 Review #3060450 is a subjective opinion of poster.
Location
Indianapolis, Indiana
I have given great reviews for some of the Aspen Dentals I have been to. Aspen Dental in Vaisaila, California was amazing. The doctor was caring and wanted to help me. But I went to the Evansville, IN office and was treated unprofessionally. The owner states he is the...
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1 comment
#2108619

If your went to a good dentist who indeed worked for Aspen, rest assured he or she will be gone in 6 months or less. Aspen has the lowest pay and worst working conditions in the profession, and nobody decent works there for long. Same is true for dental hygienists.

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ID
#3051862 Review #3051862 is a subjective opinion of poster.
Location
Ashburn, Virginia

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Verified Reviewer
New Reviewer
I went in because one end of a bridge had come loose. The dentist came in, and after pulling on that end, told me it was not loose. I told him that this was not my imagination, that, of course, it was loose. He doubled down and left the room, after which the dental...
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ID
#3043915 Review #3043915 is a subjective opinion of poster.
Location
Springfield, Missouri
Cons
  • Are incompetent and dishonest
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To share my dissatisfaction as a patient with Aspen Dental.

Original review updated by user Nov 05, 2021
ATTN: Dental Care Consumers FIRST EXPERIENCE: I would like to share with you my experience(s) as a patient with Aspen Dental - 1609 Norman Dr Ste B, Valdosta, GA 31601. I made an appointment with this dental service months ago for the first time by phone with their Head (Corporate office). According to the phone number that was listed on their (Website: AspenDental.com). After my appointment was scheduled and the date arrived for my dental appointment. After, I traveled 50 miles from work which I had to take off early cause of my dental appointment. I was told by the receptionist that my dental appointment had been canceled! Her explanation of this that I contacted their (Corporate office) and scheduled the appointment which is not their local office. So, at this moment, this was a "Red Flag" for me. That their main office staff and the (Corporate management) staff rather by phone or by online appointment scheduling do not collaborate or is not using the same appointment scheduling software. I eventually, ended up rescheduling my dental appointment to a later date. SECOND EXPERIENCE: Now after my First Bad Experience: My next rescheduled appointment was at 2:00 PM. Which other patients and me had to wait like an extra 6 to 8 minutes outside in the Hot Sun after their office staff lunch break was over. Because they had the door locked so that patients can not come in for service. I mean for me as a person that pride myself on being on time early. I expect any professional office staff to do the same. Especially after I have waited like 30 minutes inside of my car for my appointment after traveling 50 miles. Desperately, as other patients in me waiting to come inside from the Hot Sun after waiting for extra minutes. After we all gather in the office there was No Explanation or any courtesy from their staff unprofessional tardiness for being several minutes past their lunch schedule. After, this I witness first hand that another patient was told that her dental appointment was cancelled also. Therefore, as like myself she was very disappointed and expressed her dissatisfaction for her cancellation. This patient as I reserved was moving to Florida and was in pain and needed a tooth extraction immediately. This patient was so upset she stormed out of the parking lot in a aggressive way. I was afraid that she might get into a wreck for her aggressiveness driving. Now when it was my time to be called up to the receptionist. As, like the other patient that I witness just moments before me. Once again I was told that my dental appointment was cancelled also. At, this time I am very upset and expressed my dissatisfaction for the (Second Time) of being cancelled. Especially, after I took off work early again and drove 50 miles for my dental appointment! The receptionist explanation of this matter was that I did not confirm by phone my appointment with them. Note: This is the primary reason of this Dental Care practice lack of professionalism due to objective operational skills. I notice that during my investigation just to see did they actually tried to call me for a phone appointment confirmation. I noticed that they called me from a ("Private Phone Number") as (229) 269- **** only (1) time for a phone confirmation. Note: I am sure that I am not the only person that do not always answer any unknown, unfamiliar phone number just randomly. I mean, really to have a Dental Care service business why need to list your phone number as private or unknown. In my opinion for a more customer friendly dental service list your Caller ID: Name as Aspen Dental etc... So that your patients can know that it is you trying to call them! Maybe then your appointment phone confirmation policy rate will significantly improve! I am sure this was the primary reason of the patient I witness for her dental appointment cancellation also. THIRD EXPERIENCE: After my Second Bad Experience: I requested on (Three) occasions for a copy of my dental X-rays prior to my second dental appointment. I was told on every request that I will receive a copy within 10 days after being requested. Since this time of my first initial request for a copy of my X-rays it has been a period of about (180) days. However, I still have Not received (1) copy of my dental X-rays as requested. Afterwards, during this time when my Third request was not honored. I called up Aspen Dental Valdosta, GA dental receptionist staff for an followup on my requests. However, as usual (No Real) person to talk to for immediately customer service assistance like always from my experiences. Their receptionist staff voice mail was full and I could not get through. So, I ended up having to call them back after their voice mail were not as full. I shared with them my frustrations of not getting the response and the properly support from their staff members of this matter. I express to them the outcome of this matter as legally terms that I am entitled to a copy of my medical records by law. Including, to share my experiences as a review about my service as a patient. However, I did not get a call back nor have I ever received a copy of my dental X-rays as promised! I hope this review is helpful to anyone looking to be treated with respect and quality care! You should avoid this "Disorganized" dental care service. Just from my very own personal reasons. I will Not spend another dime with Aspen Dental - 1609 Norman Dr Ste B, Valdosta, GA 31601 any more due to my several bad experiences overall as a patient! Pros: Friendly (Back End) Dental Staff Cons: *Terrible Phone Support! *Answering Machine Always Full! *Long Call Waiting Times! *Very Poor Management! (Office Manager/Dentist) *Unprofessional Receptionist Staff! (Some are "sub-in's" from other duties).

User's recommendation: You should avoid this "Disorganized" dental care service.

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2 comments
#2093761

This Aspen Dental location service is totally Dysfunctional at best. Do your research about this dental service past reviews and behavior.

Additionally, don't be easy fooled by the High Stars of Google Reviews about this dental care service. I honest believe that they are paying their patients or giving incentives to submit good reviews on their behalf.

#2095644
@ConsumerForChange

The whole A$pen Crime Syndicate is dysfunctional, not just one location. Suggestion: Find an HONEST, COMPETENT, INDEPENDENT dentist who owns his own practice.

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ID
#3040833 Review #3040833 is a subjective opinion of poster.
Pros
  • Friendly back end dental staff
Cons
  • Unprofessional receptionist staff
  • Terrible phone support
  • Answering machine always full
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I sure wish I had checked their rating before I went! Maybe I wouldn't have had to spend so much money and waste almost A YEAR for a set of dentures! Today will be my LAST appointment with them. Even if they can't get it right after four or five tries, I will not...
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ID
#3036729 Review #3036729 is a subjective opinion of poster.
Location
Fairfield Township, Ohio
Product
Aspen Dental Dentures
Pros
  • Close
Cons
  • Did not suggest an alternative
  • Slow turn around time for dentures
  • Over priced
Loss
$2400
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Not reputable dentist.

They want to charge me 229.dollars to fix my upper plate after the same tooth they "fixed" fell out again. And I all ready paid them 229 dollars to fix the same tooth . If they had fixed it right when the made the plates , it would not have fell the first time let alone twice for the same tooth.

User's recommendation: Don't go to Aspen Dental in Killeen , Tx.

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1 comment
#2095643

The flexible nylon A$pen uses in their ComfyJunk dentures does not hold teeth well. That is why the rest of us dentists don't use this junk material. When a tooth comes out, there is no way to reliably repair it.

ID
#3028768 Review #3028768 is a subjective opinion of poster.
Location
Harker Heights, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Fraud and very unhappy with the lack of care

Charged for services not rendered. Charged for comfylites and recieved the basic Angry. Still in pain, procedure was a yr ago December. Won't refund and used an ADA code that isn't correct resulting in insurance not covering it. I won't sit back and let them get away with it! BBB, Board of registration, Attorney General and anyone eles I need to file complaints with! To take advantage of people is sick. Especially in the medical world.
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1 comment
#2083384

How do you think they will make money if they cannot take advantage of the sick??? Dentistry has a high overhead.

Those TV ads cost a bundle! You want them to refund money paid. They have already spent it on overhead.

What difference does it make if procedures were actually done or not? You don't have much sympathy for corporate dental clinics and their shareholders, do you?

ID
#3010121 Review #3010121 is a subjective opinion of poster.
Location
West Springfield Town, Massachusetts
Service
Aspen Dental Dental Service
Pros
  • Inadequate
  • Non
Cons
  • Doctor
  • Customer service and pricing
  • High pressure sales
Loss
$6
Preferred solution
Full refund
New Reviewer
I needed to get a tooth pulled. I was quoted one price and then this incompetent dentist was unable to get the tooth out and turned it into a surgical procedure and charged an extra $100. One root never closed for over a month. I have been to many dentists in my life....
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2 comments
#2081218

Why did your tooth "need" to be pulled? Why did you not try to save it?

On the upper arch where nerve blocks cannot be made, anesthesia typically lasts 45 minutes. You went to a shyster clinic that employees inexperienced recent graduates. You did this trying to save a buck. Then you got butchered.

Next time take care of your teeth BEFORE you have a toothache.

What is your plan, anyway? Most patient are very unhappy with dentures once they get them.

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ID
#2989874 Review #2989874 is a subjective opinion of poster.
Pros
  • Free xrays
  • I would say there are no pros but they are great swindlers
Preferred solution
Apology
New Reviewer
I went to get an assessment for my bottom denture in the summer. I decided to go ah ad and get extractions and get my bottom denture and extractions. I looked on the website at their prices for dentures and they seemed reasonable. I called to get appointments and Emily...
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1 comment
#2081220

The price on the website is cheap to lure suckers in the door. The sad part is patients usually cannot wear this garbage-clinic's most expensive dentures, much less the cheap ones.

Too many corners are cut. Listen, it is a stupid idea to extract all your teeth. Patients are seldom happy with complete lower dentures. A decent set of dentures will cost you $3000-$3500.

Sorry, it takes 5 to 6 appointments and a lot of complicated lab work to do it right.

Save some teeth and have a quality partial denture instead. Don't be a knucklehead!

ID
#2988397 Review #2988397 is a subjective opinion of poster.
Location
Council Bluffs, Iowa
Cons
  • All they care about is money
Preferred solution
Apology
It was my second visit at Albany aspen dental office. (I moved from other area.) I didn't receive the billing statement after I pay the balance. So i asked the receptionist for it. She was displeased for my request, saying with disrespectful manner that people are not...
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ID
#2988231 Review #2988231 is a subjective opinion of poster.
Location
Brooklyn, New York

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Verified Reviewer
New Reviewer
I went to Aspen Dental to have teeth pulled and get dentures. I paid for extra insurance and paid 2300 and change for the Thirteen extractions and immediate dentures. The day they pulled the teeth, I was given no information on after care or how to take care of my new...
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1 comment
#2081221

Too late you discover having all your teeth yanked out to get dentures at a shyster corporate clinic was a stupid idea. But smart you believes every TV ad you see. When everything is all said and done, you will throw your stupid Aspen denture trash away, and hopefully go to a competent independent dentist to make a completely new one for you!

ID
#2970338 Review #2970338 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Cons
  • Limited availability to emergency services
Preferred solution
Price reduction

Terrible service

went to Aspen Dental for exam and teeth cleaning. stated i had all these problems--cavities, gingivitis, wisdom teeth issues, enamel issues and I am sure if they had time would be telling me my teeth were falling out!

User's recommendation: not in my right mind.

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ID
#2970120 Review #2970120 is a subjective opinion of poster.
Location
Frazer, Pennsylvania
Cons
  • Dishonest staffers
  • Worst service ever
  • Took my money quick
Loss
$50
Preferred solution
Full refund

Awful experience

My husband had a very loose tooth-made appointment-went to Aspen Dental and all they did was give him an exam--and tell him he needs to see a specialist. he had to remind them to pull the tooth. They did absolutely nothing for him.opn

User's recommendation: never.

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1 comment
#2083398

It is not true they did nothing for him. They billed him, didn't they?

Is that not doing something?

You wanted competence? If so, you shouldn't have gone to a shyster chain dental clinic gyp-joint!

ID
#2970106 Review #2970106 is a subjective opinion of poster.
Location
Wilkins, Pennsylvania
Cons
  • Consumer predators
  • Not trustworthy
  • All about money
New Reviewer
Bait &;;;; Switch by Chris Trainer at the Columbus, Ohio office. I've left several messages for the office manager, Chris Trainer at the Hilliard Rome location in Columbus. I had a bridge done recently. I called to cancel prior to my appointment because it was too...
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1 comment
#2081222

Congratulations for letting a *** corporate dental clinic rip you off. Hardly any real dentists do bridges anymore because it traumatizes the teeth so much.

Implants are the way to replace missing tooth.

The inexperienced young dentists at scummy clinics like Aspen do not know how to do implants. Can't understand patients who think every TV ad they see is the gospel truth.

ID
#2966468 Review #2966468 is a subjective opinion of poster.
Location
Hilliard, Ohio
Loss
$1200
Preferred solution
Price reduction