Russell L Ntk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Indiana

When u cancel your treatment because they was having trouble with the system but u already use your credit card or debit card and u ask for your refund Then they call the insurance company playing pht

The insurance company is playing games with me and u about refund my 250 :00 Dollars for service I didnt get .
View full review
Loss:
$250
Pros:
  • Staff were friendly enough

Preferred solution: Full refund

Anonymous
map-marker Cincinnati, Ohio

Tooth pain

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You turn around for phone call is not good at all to make appointments for patients that are in pain or patients that have been there before and they don't pick up there phone so you have to keep calling over and over.
View full review
Deborah C Pci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Concerns about Why so little Concern about my Insurance Claim

Unable to get in contact ,my reason is my account numbers aren't correct, and my Insurance claim is still not been put in
View full review
Loss:
$345
Pros:
  • Hygienist
Cons:
  • Liars and bullies

Preferred solution: Full refund

Michael J Oyi
map-marker West Springfield Town, Massachusetts

Complaint possible legal action

Broken dentures the broken implants pain embarrassment spenind lot of money more elsewhere to have fixed I don't get a call by noon tomorrow I begin legal action
View full review
Cons:
  • Eveything7

Preferred solution: Full refund

User's recommendation: Don't go

3 comments
Guest

okay

Guest

Sorry, but Aspen has mo0re and better lawyers than you can ever afford. They get sued all the time and usually win.

Guest

Not too smart of you going to a shyster joint like Aspen to have complicated things like implants done. About like taking a jet turbine engine to Jiffy Lube to be rebuilt.

Good luck with your lawsuit.

Aspen is sued all the time and has more and better lawyers than you can ever afford. Easier to get blood from a turnip than money refunded from Aspen.

View more comments (2)
Anonymous
map-marker Pinellas Park, Florida

Poor quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

To Whom it May Concern:

I visited my local Aspen Dentist office on Tyrone Blvd in St Petersburg Florida for new dentures top and bottom. I was given a price quote of 1958$ for so-so dentures and 3000$ for the best quality dentures.

I chose the best quality 3000$ set as I thought I would have no problems with them. What a joke. I have been back in the office many many times for the teeth falling out of the plates and now the bottom denture has lost 3 teeth all at one time. Actually they made me a new top plate that still loses teeth.

I am very frustrated and feel that I should be reimbursed for this set of dentures so I can go elsewhere and get some good teeth.

Thank you

Frederick J Smith

5750 80th St N unit A305

St Petersburg, FL. 33708

813-426-****

email: nasssmith2@***.com

Sent from my iPhone

View full review
1 comment
Guest

That Comfylyte junk they used to make their more expensive dentures does not chemically bond to teeth, and they fall out. Cheap dentures or moderately priced, A$pen is not the place to go to have dentures made.

By the way, a decent set of dentures made of premium materials will cost nearly $4000 to over $5000 these days. Making good dentures is time consuming and a lot of work.

Anonymous
map-marker Barre, Vermont

Not Happy

I went to Aspen Dental in Berlin Vermont on June 17 for my first visit. They told me I needed some teeth removed and then get fitted for a partial. This I expected. They said they needed a release from my primary Dr which I Oked, Almost three weeks later my Dr, has not received the form and Aspen Dental say they are under staffed and get to it as soon aa they can. This is just an excuse, Where I work we are short handed also but we all pitch in and get things done in a timely manner, I can see maybe a week behind but three? Not acceptable.
View full review
Resolved
Renee R Xes
map-marker Atlanta, Georgia

Resolved: Dissatisfied with the immediate dentures. I feel like I'm gagging. I told her something doesn't feel right. This is not the same fit as the wax bite appointment. She told me oh u havet to get use to

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 14, 2022

Company fixed the issue and I have been provided with apology.

Original review Apr 13, 2022
Giving me temporarily dentures that's gagging me. When I did the wax bite the fit were perfect. Nowww I feel uncomfortable and was told to get comfortable with wearing them. Something is NOT right and they need to listen to their customers. Were the ones wearing them ...
View full review

User's recommendation: Stand your ground and make them correct them. I did 4 times in one sitting.

Sibylle J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sanford, Florida

Bait & Switch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aspen Dental - Bait & Switch
Updated by user Mar 12, 2022

Aspen did not even once try to resolve this issue. If anybody is thinking of going there, please don't ...

Bait & Switch is what they do ...

sadly so.They have AMAZING reviews on their websites, but they don't allow anyone to post reviews! They POST reviews themselves...

Original review Feb 10, 2022
I got a quote for dental work for $25,000 (not for myself, but a good friend). As much as I wanted to help my friend, I told them that is too much for me.

I explained I can only pay what will be authorized by Care Credit. They called Care Credit and got authorized for $18K. At that point, they gave me a "Family Discount" getting it down to $19,236, which Care Credit accepted as an "overdraft" ... Now that the bone work has been done, they asked me to pay for the "SECOND PART" (as they called it) - which is nearly $8,000 - to COMPLETE the dental work.

I am still paying off Care Credit and I don't have that amount available. I was never advised when being given the estimate that there would be another payment due. If I had known, I wouldn't have done it ... What a ripoff.

Don't go there! Such Bait & Switch should be illegal. So I paid nearly $20K and my friend still doesn't have teeth :-( ... I am just so disgusted.

If you go over the reviews other "Bait & Switch" victims posted as well ...
PS. I tried "reaching out to Customer Service" - it was a waste of time.
View full review
Cons:
  • Bait & switch

Preferred solution: Deliver product or service ordered

User's recommendation: Go elsewhere

1 comment
Guest

Wow you are one generous friend. A$pen sure cleaned up on your charity.

Another victim sent into piles of debt for sub-standard dentistry.

A$pen doing what it does best. Use an honest independent dentist next time.

Anonymous
map-marker Knoxville, Tennessee

Bad business

Never ever go to any Aspen Dental officethey over price, recommend things that dont need to be done (aka crowns, extractions and implants!!!) Please dont let youre worst enemy go to these places. My friend lost all her upper teeth and had 3 failed implants, they just dont care. They will use all of your insurance money and still has you to pay thousands
View full review
1 comment
Guest

Worst place ever

Jack T Crw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hopkinsville, Kentucky

X-ray

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im waiting to see if I get the X-rays they took. And its taking longer than it should.the lady at the front desk was very rude.
View full review
Loss:
$50
Cons:
  • Clerk very rude and unprofessional

Preferred solution: Deliver product or service ordered

User's recommendation: Have the ability to send a copy of a person’s X-ray to them. Not a paper copy like they have me. And they were very rude.

1 comment
Guest

Amen to that. As a dentist, I see x-rays printed on some cheap printer all the time and cannot read them.

It is so easy to e-mail the x-rays.

Takes all of five seconds. Yet A$pen won't do it.

Anonymous
map-marker Tampa, Florida

Customer complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The customer service from the financial staff is sub par and your customer service number was to busy to take my callhut down this locations
View full review
Wanda G Ddb
map-marker Niskayuna, New York

Aspen Dental at Niskayuna, NY are CROOKS.

This past winter, a large piece of tooth chipped off in a lower molar -- my dentist was no longer practicing, could not find one who could take me immediately who accepted my insurance, so went to Aspen dental. Told me needed root canal and $3435.00 later, my tooth aches, which it did not before this.

The root canal procedure took 3 hours of *** performed by a Dr. Thomas, who told me the roots were difficult to access as they were so small and narrow. Phoned several times complaining of pain, was told it needs more time to heal. Gave several courses of antibiotics which did not relieve the pain.

Dr. Birman decided to crown the tooth, even though I complained of pain --- he ignored my complaints of pain. Gave stronger antibiotics again, nothing resolved. Now they tell me I need a new root canal or $5900.00 implant for which the responsibility is mine...

as if I would allow them to perform another root canal when the first one went amiss. This is a company that cares nothing for its patients and ts not to be trusted, and they perform inferior dentistry.

View full review
Loss:
$3500

Preferred solution: Full refund

User's recommendation: Stay away-----

5 comments
Guest

What is the real problem here? You have crummy dental insurance.

You are bound and determined to use it. Guess what? The only dentists who are on your insurance list are crooks like Aspen. This is because dentists have to behave dishonestly to make any money off crummy dental plans like yours.

My advice: drop whatever crummy dental plan you have. Save the money to pay cash to an honest, competent dentist to help you.

Guest

Wow! I had a root canal in a very caring dentist's office and yes, it took almost 3 hours as i was not there on an appointment.

So she was working on 3 patients at a time. But she only charged me $1500!

Guest

Go to Aspen, pay up front for treatment done that may or may not be appropriate. When it fails, get the run-around.

Finally go to a competent independent dentist, pay all over again, and finally get the damage undone. Some deal you get by going to sleazy corporate dental chains that advertise on TV, isn't it?

Guest
reply icon Replying to comment of Guest-2187078

Appearently Aspen Dental sucks! Ive never been there and will never go now!

Guest

By pinching pennies and going to a crummy cheap dentist your insruance company recommended, you got your tooth totally messed up. So how much money did you save going to a prostituting provider?

Next time choose dentists based on honesty and competency, instead of having a *** insurance company telling you what to do. You cost yourself a ton of money.

View more comments (4)
Steven T Tpg
map-marker Tampa, Florida

Double billing by Tampa office

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After Humana paid my insurance claim in May, 2021, Aspen billed me for amount insurance company paid, stating on bill that insurance company did not cover the claim. They then referred the bill to a collection agency. They "slid" a thirty dollar tube of toothpaste into my take home bag, I did not know I was buying it and certainly did not know I was paying thirty dollars for it. I did return it. Professional services were satisfactory but customer service was not just nonexistent, it was negative. Still working one year later to fix problem.
View full review
Loss:
$218

Preferred solution: Account statement mark "PAID IN FULL" that I can send to the collection agency.

User's recommendation: Don't be an idiot. Just check their reviews and ratings, and go somewhere else.

Dorothy J Gzx
map-marker Columbus, Georgia

Unsatisfied customer

They lie to u about, what your insurance will cover, then after you get service done. You will get a big surprise bill, and a lie about them verifying with your insurance company. They lied about the discount they give you. Over priced services. I will never go to them again. It wont be long before they trick themselves out of business.
View full review
Loss:
$2000
Cons:
  • Business practices
  • Being charged after being told insurance would cover charges

Preferred solution: Price reduction

User's recommendation: Stay away

Anonymous
map-marker Seymour, Connecticut

I had 3 extrations

a man in leominster mass gave me novican he was very gental with the needle and very professinali would not go anywere
View full review

User's recommendation: i would not go anywere else

  • 1
  • ...
  • 30
  • 31
  • 32
  • 33
  • 34
  • ...
  • 337