rrobin
map-marker Woonsocket, Rhode Island

Aspen dental woonsocket ri 02895

let me start by saying the dentist did what he should do but i took the care loan for white fillings and recieved the metal ones in which they charge me 132 per tooth i was looking foward to the white fillings but very distraught when i found there was no intention for them to be put in only billing purposes and when i called to talk it seemed like i was dealt with hostilely before i even explained what was going on if they want to over bill they tell you the price of one thing then put in a cheaper version i did not disagree with the dentist but how do you price work to be done after its done if i looked around before i made my decision only to be surprised .
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ralpher b
map-marker Washington, District Of Columbia

***! ***! ***!

i went to aspen dental in saginaw michigan. i was 10 years over-do on replacing my old dentures. the lady doctor did nothing but *** and belittle me during the whole exam time.i didn't go there to hear that or get lectured..i left. some time went by ,and i was reconsidering giving them another chance until i got on their website and read all the complaints. after reading most of the complaints , i saw the light and am glad i didn't return.i will be seeing a regular dentist now, and not a chain office..
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Maryiah Lzv
map-marker Tampa, Florida

Aspen Dental is a Fraud

I have a new insurance policy and needed to find a new dentist. I tried Aspen because they were he first on the list and could get me in quick as my filling had fallen out. So after the X-rays in which the women cut my mouth in three places I saw a hygienist who did the number thing calling out all 2s and 3s. Then the doctor comes in to say my tooth needs capped and I have eight cavities. I am then taken to the office manager who writes up a bill for $3500 after my insurance. He said I had 5s and 6s needing a cleaning not covered by my insurance . He worked hard to scare me and I said I was going to take the treatment plan to another doctor for a second opinion could I please have a copy. He turned the screen from me made some changes and handed me a plan that was now $1500 over my insurance. As I was scanning the plan I expressed that I just wanted the cleaning covered by my insurance today. He stated that my teeth were in horrible shape and I needed to do the work before they would clean. I went to another dentist office who was awesome they cleaned my teeth, fixed the cavity that fell out and said I only have two cavities! Even having to pay for a second exam all of my dental work was done for $325. When I went to Aspen to pick up my X-rays, they made me wait thirty minutes, they made me pay thirty dollars and the office manager kept coming out and staring me down like a play ground bully. This was honestly one of the most bizarre experiences i have ever had!
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Loss:
$3200
1 comment
John N Mzy

file a complaint with your state dental board. Submit copies of Aspen's workup and also your new dentist's.

matthew b Cdc
map-marker Diamond Bar, California

Canceled my root canal for no reason.

I was scheduled for a root canal today at 4:30 at the Glendale, Az. office. I was on time and making my $510 payment when the dentist came out and canceled my appointment at 4:40. I had been taking the antibiotic as he had ordered and got out of work as well as traveled about 45 minutes from work to be there. He offered no reason for the cancel to me or the lady that was taking my payment. To say I'm a pissed off patient is an understatement. I will never return to any aspen office and will complain to my insurance company as well as any other outlet that I can find. This was the most unprofessional act I had been witness too. As an RN for 15 years I would never turn a patient away that was on time on meds and that had already paid. Poor poor patient care. I will find another dentist and in this economy I'm sure I will be treated better.
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Shanai Nrb
map-marker Rochester, New Hampshire

The dentist was insensitive and rude.

The dentist was rude and unprofessional. He spoke down to me and said there was nothing he could do for me. I was totally embarrased! The commercials on the tv showing happy patients with big smiles and how happy they were with Apsen dental caring and professionalism fooled me into go to Aspen. I had been hesitate on seeing a dentist after 7 years but again the tv commercials and newspaper ads i seen gave me the courage to go with th feeling I was going to be treated with respect. Oh , was I wrong! It was one of the most embarrasing times of my life. I would never go back there and urge anyone else not to go either. Its like going to the dollar store for dental services!
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Anonymous
map-marker Johnson City, Tennessee

Aspen Dental

I went in for a visit to Aspen dental . Wow was I shocked at how nice everybody was . I read some reviews before I went . I just paid no attention I am so glad I didn't . These people were awesome especially the dentist . He was nice respectful although I needed alot of work done! I would send family friends to see this guy . I am so looking forward to being a customer of his for years . His name is Dr C located in Bristol TN. Super guy and a great person and dentist . If you want quality care go see this guy!!!!!!!!!!!
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Anonymous
map-marker Cape Coral, Florida

Spen Dental-beware

Went to Aspen clinic in Fort Myers, Fl... I had an infection in the gum and I needed it looked at... From the time I walked in, it was the hard sale...I had an 8 A.M appointment...When I walked in, apparently there were 5 others who also had 8:00 appointments...Kinda strange, considering that there was only 1 dr on...It took me almost an hour before they started with me... The tech took pictures and sat me down in an exam room...I know that there's a lot of bone loss, and that dentures or partials are needed, but I was there for an infection... From the jump, the tech was pushing some oral cancer test for $100.00...She said that I would have to sign a waiver stating that I refused it, if I decided to go that way...I took it, figuring that it must have been important... The tech started talking about me getting dentures...I inquired about partials, and the tech, the non medically trained tech, told me that doc will want full dentures for me... Now, my regular dentist told me that even one tooth would hold partials in place better than no teeth, right? So doc walks in, looks at x-rays, and starts selling me on full dentures... I have a certain situation at work...I'm out of sick and personal days, and if I *** even once between now and the end of the year, I will get a final writeup and lose my job...I made this abundntly clear to the tech as well as the doc...I was thinking of dentures, but wanted to wait till the first of the year, so I could take a week or two off to let the healing happen...They didn't really address my concerns, instead put me into financing where the best dentures were pushed on me...I went for them and I was told that I could go... Now through all of this, the doc never once looked at the infected gum! So, before leaving, I asked to see the doc again...She walked in, gave me prescriptions for an antibiotic and something for pain...They had scheduled me for the following Saturday, (today), to extract all teeth and to put in the dentures... All week, I was worried about the time off thing...I talk on the phone all day, and if I can't perform, I'll need to *** work, and ultimately lose my job... So I walk in today, and when doc comes in, I tell her I need to discuss some things...I start to remind her about my fears about being able to go to work on Monday...While I was talking to her, she walked out of the room to get some things for the surgery...Just ignores what I'm saying and leaves! When she comes back in, I tell her I need to finish what I was saying before we begin...I asked her if we do this now, will I be able to work on Monday...She refused to commit to an answer, saying that she can't or won't guarantee that....Finally she said that if I took it easy on Sat/Sun, that I should probably be able to work on Monday, but again, no guarantees... I started to remind her of my job situation, and she stops me in mid sentence and says, and I quote, "Look, do you want to do this or not?"... Great bedside manner here... I walked out...I know what's to follow...I'll be billed for everything...I'll have to fight this with my insurance...I'll be calling my attorney Monday morning to give him a heads up... To come in for treatment on an infection which was never looked at, to be treated so rude by a supposed "professional", puts up WAY too many red flags here... I'll wait till January...I'll wait to find a doctor who will take the time to answer my questions and fears without the rudeness and attitude... I wish I had taken a moment to look up Aspen Dental online before going for first appointment...If I had, they never would have been an option... M
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Loss:
$2300
Ted B Mqu
map-marker Reston, Virginia

Overwhelming Response to Class Action Lawsuit Against Aspen Dental

Within the first 3 days of posting the notice alerting consumers about the formation of a class action lawsuit against Aspen Dental, there has been an overwhelming response from angry patients wishing to participate in this action. To answer the question posed by many frustrated patients – YES, Aspen has designed its patient service department to effectively diffuse your isolated complaints; this is why you will never successfully receive any justice from Aspen Dental when presented as an individual complaint. But, Aspen cannot evade and will be held accountable to the thousands of angry patients who are collectively unified under this large and comprehensive Class Action Lawsuit. With the high volume of feedback and interest in participating in this Class Action Lawsuit, we are requesting that in your email you identify your complaint as being in one of the three following categories: 1.DENTAL MALPRACTICE – In which you have been physically injured by their dental "care." 2.CONSUMER FRAUD – Includes cases in which office personnel of Aspen Dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care. 3.Combination of Malpractice and Consumer Fraud. To respond to one of the most frequently asked questions: Yes, you can remain anonymous! When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity. As a new patient, a reasonable person would not expect Aspen Dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the Office Manager to discuss your dental treatment plan it becomes clear that your money, not your health, is Aspen's primary objective. The job of the Aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed "conversion" and is against the law. To respond to another frequently asked question - Yes, Aspen Dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon Aspen's internal use of "metrics" which pressures each office to compete against other Aspen offices. Unfortunately, since Aspen's Management Team is composed of individuals whose background is in "consumer retail" – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen Dental's motto is: "To create a happy, paying patient." But, unfortunately once you pay, you quickly discover that you are not happy. This Class Action Lawsuit will effectively make Aspen Dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by Aspen Dental. This Class Action Lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop Aspen. Your participation in this Class Action Lawsuit will not cost you any money - the legal services are free to you. And, you may be entitled to receive money as compensation for your loss and suffering. To participate, please direct your questions and interest to Ted Bleckstein, DDS, MS at: Dr.Bleckstein@***.com
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37 comments
Modell Ses

ted bleckstein, dds scam artist on this site. People look at this man's comments.

So many people tried to reach out to "him". Ted are you working for Aspen Dental? Are you in some way trying to exploit those who have been injured by the monster called Aspen Dental? Why Ted Why are you doing this?

People stop feeding in to his fake posts.

He is a sham...... ted bleckstein, dds leave us alone.

Guest

I have experienced the same treatment as most of the complaints ive read. I was charged $5000 for 2 partials that I can not wear.

I was lied to and double talked about my needs and costs. I also ask them to file my insurance and they said mine would not pay. I discovered that they received payments fron Aetna and failed to credit me until I confronted them.

I have some good records for a law suit if their is a class action. M.Taylor 5225 ninitz rd Milton fl 32583 8**-**6-5223

Guest

Aspen should pay!! Horrible company that misleads and preys on the disadvantaged!

Guest

Place me on the class action suit against aspen dental. Minshew53@***.com mary minshew 205 e valley st. Endicott ny 13760

Guest

Dr.Bleckstein@***.com...I am very unhappy with ASPEN Den. I find myself locked in a contract that requires me to continue receiving sub-standard dental care painy large amts of money.

Guest

we r in Killeen Texas.Why didn't we read the reviews BEFORE we went to Aspen Dental.So sorry we went their. Its all about money.

My wife signs a paperunknowing to me and they have us on a loan before she even has the molds made. Two monthe later they present her with the worst horse teeth that you can imagine. Suposed to be Comfilytes the best.They did not fit her mouth at all and the plate was about 1/2 inch thick. She is waiting on another appointment for a new mold.Meanwhile Comenty Capital bank is billing us for a 60 month ,very high interest loan.

Supose to be an 18 month no interest loan.I'm not paying anything until she gets a good Denture.

We are in our 70's and they saw us coming as the saying goes. This experience may not have a happy ending I'm afraid.Dennis cadran

Guest

they sold my wife 3 different partial plates.all were painful and did not fit.bleeding gums and sweeling infection resulted.serious medical complications resulted. the lynd family ohio phone 740-927-****

Guest

post any stories or complaints to

http://aspen-dental.pissedconsumer.com/overwhelming-response-to-class-action-lawsuit-against-aspen-dental-201008****2173.html

get your story out there.. contact your states Dental board.. contact attorney general ..

Guest

I want to join the law suit. I was also screwed by aspen.

Teeth don't fit so they want to make me new bottoms for a charge of &1000.00 if they could not fix the ones I hey made the first time , what makes them then to make a whole new ones for the bottom. All they had to to is try to add to the ones I have. They can come up with all kinds of answers, which is all bull, they just want more money from me.

I told them no. My name is nada from west Mifflin penna.

Guest

They removed all my teeth except for 7. No other dentist ever said my teeth were bad.so tell me why they would be right and everyone else wrong

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barbarab
map-marker Cleveland, Ohio

No dentures fit

i went to aspen dental in mentor ohio started in january two years ago ,lots of fittings then told my glands were the problem wasted cash going to ear nose and throat doctor [almost a thousand dollars ]. nothing wrong went back again .i still have no dentures that fit they then offered me 500 dollars [after i paid them 2000].pretty bad you pay these people and get nothing.i dont know how to make them pay does any one bortz.barbara@***.com thanks if any one can help i would appreciate it i had over 2 years of this before i gave up do not go to aspen office in mentor
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Loss:
$2000
Anonymous
map-marker Lexington, Kentucky

How a dental office inconvenices its new patients.

I made an appointment last week with aspen dental when I get there they tell that they could not do my exam. Their excuse the main dentist called in sick and they didn't get a replacement until around noon. They asked if I could reschedule for monday January 30, at 2:00 pm, I agreed but when went in today I was about 20 minuted late. I was again told they couldn't fit me in because of being late. Now I think I did them a favor by rescheduling. I think favors go two ways they could have took into consideration my rescheduling and tried to work with me.
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7 comments
Guest

I guess the dentist should be at work no matter what -- he/she is sick, have a kid who is sick just because you had an appointment. As far as rescheduling if you are 20mins late -- i.e.

my pediatrician's office has a big sign --"due to the nature of our practice if you are late more than 15 mins late, you may be asked to rescheduled". So, it is not something unusual in busy offices and even in private practices.

Guest

People, you are only looking at things from your side. when does that ever really work unless you just want to ***.

The first problem could have happened to your hairdressing appointment. Or any business. It's just unpredictability. As far as being 20 min late!

You mean that the next person should sit in the front room for 20 min longer because you have such credit for just rescheduling your dental appointment?

Who do you think you are? Donald Trump?

Guest
reply icon Replying to comment of Guest-420355

The Garnaches are truly awful people. Period.

Guest
reply icon Replying to comment of Guest-1017772

Yeah—they are actually wonderful people. But hey—it’s just fine to attack people’s character over a difference of opinion or perspective.

Right? I’m sure you are perfectly fine when people do it to you...

Guest
reply icon Replying to comment of Guest-1017772

Yes the Garnaches are terrible. I could give examples but I'll spare you.

I'll just leave it at when he worked on my daughter as a hygienist I witnessed him enter the restroom then rush out about 45 seconds later with the toilet still flushing. Clearly did not wash his hands then proceeded to stick his hands in her mouth!

Guest

Coose another dentist , Aspen has no customer loyalty , nor' do they care as people in general.

John N Mzy

Yes, they could have fit you in. They almost always can.

Time to find another dentist. Their attitude stinks.

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kimberly Bqp
map-marker New York, New York

Sorry service

went to aspen denta,on shallowford rd,chattanooga tenn.at first they were all nice everything was good.i pay the 19.00 fee to be seen xrays etc.then when its all said and done i give these people 2800.00 for their'best' dentures.they get em made and he puts em in my mouth shoving em in,i tell this *** hey your hurting me,he says dont yank back away from like that,i made him aware of the pain he didnt seem to care and done it again.at this time im fixing to get him fitted for dentures cause i was in so much pain.he went to adjust them came back shoved em in again still didnt fit.so here we are tryin to get theses babies in and in the right way after 5 times he told me just go home and break em come bac in a week to adjust em again he says you dont need an appointment,just come on in and we will see you.guess what..i go back week later and wasnt seen.had to have an appointment.the entire staff there is rude,lie to your face like it aint nothing and far as these dentures they still hurt,cant eat nothing with em not even jello.got blisters on my tounge and they are very un comfortable.thats alot of money to throw away too,it took a long time doing without and saving juat for nothing.im very angry,pissed,and ready to give that *** a neww smile.
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Loss:
$2900
4 comments
Mary Fxj

WOW IM SEEING it dont matter what state you live in I am in Ohio and kimberlybabys words are mine....so its not dificult to figure what thier employment application questions are. Im so discussed with with this company...SEEING all that I have since I started my serch on aspen dental I believe I will call my insurance company tomorrow to see what my next step will be.

Guest

I have an Appt. for the location in Cleveland tn.

Anyone have any info. on the services of the location in cleveland tn

S C Edr

javascript:ac_smilie(':zzz') The office I went to was rude also after they got my money. And my crowns didn't fit either. Thanks for caring and sending in your comments.

Guest

Kimberlybaby396, I hope you read my blog on aspen, it will tell you why the dentures don't fit!! I am appalled by the "same old same old" from this company!

with all the complaints I STILL see here and other sites, I can't believe NOBODY in the company has done ANYTHING to better the service they give to the patients that keep their office doors open! I hope you get your problem resolved one way or another!

read my blog under dentalguy44, it is on this site. best of luck to you ~dentalguy44~

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MAO Jju
map-marker Boston, Massachusetts

RUINED MY CROWN

SO after 4 weeks, 3 appointments all I needed was for Aspen Dental to re-cement a crown that was in awesome shape back in place since the CVS temp stuff doesn't last. I finally get in after being jerked around 2 other visits and they screwed it up so badly that it is now uncertain how it will be fixed or now be so messed up oral surgery might be needed. It was such a simple fix, omfg I could have done it MYSELF if they handed me the cement and they screwed it up, had to grind off part of the $2000 crown and RUINED it so, now I have to go to another office to find out what can be done to save something of it!!! NEVER AGAIN!!! Time to drink I think!!!
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1 comment
Guest

This is complete BS. If you could have fixed it yourself, why didn't you. If you need oral surgery it is related to a problem that was there well before your crown came off.

Eddye Luu
map-marker Conesville, Ohio

Monsters

i would just like to say aspen dental is full of monsters!!!!!!!!! I have made it my personal goal in life to turn away as many people as i can from aspen dental. They treat people very badly and they just don't care. Aspen dental cost me alot of money to fix what they did to me. i will never return to that place every again, neither should you!!!!!!!!!!!!!!!!!!!!!!!! i would just like to say aspen dental is full of monsters!!!!!!!!! I have made it my personal goal in life to turn away as many people as i can from aspen dental. They treat people very badly and they just don't care. Aspen dental cost me alot of money to fix what they did to me. i will never return to that place every again, neither should you!!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$3
2 comments
Guest

it is thru out usa

all they want is money

they dont care about people they work on

and am tired of companies that only care about money

Guest

Can I ask which Aspen Dental this is? I have seen both good and bad comments, but since it is nationwide I can only assume it depends on the location. Thanks.

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Proud M Hwz
map-marker Columbia, South Carolina

Sick of the Politics in Medical Treatment

I have a broken, abcess tooth called my local Aspen Dental, Florence,SC. to see if they took walk-in emergencies. YES we do but...OMGoodness, I was given every opportunity in 30sec. but to walk in. I was told that if I walked in without a appt. I take the chance of not being seen at all~ Then after listening to someone that sounded like she was reading from a skit sheet, I was asked to hold while she talked to the dentist. After about 3-4 min. she comes back and tells me that they can see me in FEBRUARY 2012 but she is sorry I am in so much pain! (But I was just told that they take walk-ins and emergency patients) Seriously, If there is one thing in this world that stands true next to GOD's word...WE CAN'T FIX ***! Aspe Dental, You just lost out on a potentially great customer $$$ as I not only need other dental work done my husband is planning on dentures the first part of the year (hey,wait a minute-He can get in during the month of February-lol) and I am sure that would have cost him a little $$$ regardless of who and when he is seen! Happy New Year Aspen Dental, I will be sure to spread the word in Florence, SC.
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2 comments
Guest

Referencing posting on 12/29/11...Sick of the Politics in Medical Treatment.

With Great fear of rejection or herd me in and yank it out treatment, I became a walk-in at Sexton Dental Clinic, 377 W. Palmetto St.

Florence, SC. 29501 (8**-**2-2543/800-827-****) at approx. 3:00pm. The place was full of people-My first contact person was the front desk lady.

A little skit type welcome but all in all she was very pleasant and rec'd my request immediately. I was called to the sign in window witin 15 min. of filling out my paperwork and it was 15 min. from there that I was in a chair getting both a broken tooth and a wisdom tooth that was compressing pulled.

DR. SCOTT was wonderful-(I hate needles in my mouth and tend to hate anyone holding them near me) Some say luck of the draw, I say not...I did not even feel the first two sticks. I did feel the three on the top of my mouth but hey, that is expected. He was very compassionate and reassured me that I was doing well.

Within a half hour from then for way less than what I was quoted by Aspen Dental(getting my meds filled in their pharmacy included) I was walking out the door with the excruciating pain that I had gone in there with gone!!! If I had been made to wait the Holiday weekend to get relief I don't know what I would have done. Thank You Dr.

Scott and Sexton Dental...My husband will be having dentures made in the next month and I have a few more teeth that I want fixed and I will for sure be a repeat customer. Thank You Aspen Dental for showing your true side up front during my first inital phone call-You saved me alot of grief and word of mouth I am sure will save alot of others!

Guest

Aspen dental Florence, A very warming front desk lady but very upset with what I witnessed with management. The total of lack of respect for Co workers and the Dr sickened me.

If this is the way they treat their Co workers then how do they treat their patients? Well let me tell you that its more less if you don't have the money or unable to show you have money then get the *** out! This is how I was treated by the "treatment coordinator" and I will not be returning.

I feel sorry for the staff there and how they are treated including the doctor..with very little respect! Aspen should advertise if you have lots of money please see us if you are on a budget please do not waste our time.

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Kimber H Lpt
map-marker Baldwinsville, New York

Aspen Dental is a Joke

I think I have had more appointments cancelled than I have had actual appointments. Its disappointing considering HOW much I am paying for dental work!! They seem to use the lamest excuses. My first appointment was scheduled online, they called to confirm the appointment, when I arrived, that day, they said it had been cancelled. I didnt do it. They said that they could squeeze me in but it might take a while. The xrays were ridiculously uncomfortable. I really like the doctor I have and my nurse was nice but their scheduling and management is horrible, I honestly dont thing I will return in the future.
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