I have been a patient at the Hamden CT Aspen Dental for years. I have an appointment scheduled for Monday 4/23/18 at 4:15pm.
Today is Thursday 4/19/18, I got a call at 6:55pm and was told that because I did not respond to a text message they sent at 2:10pm today to confirm my appointment, they gave my space to another patient. I asked to speak with a manager, and she told me the same thing.
On another occasion, my wife schedule an appointment for our girls for a Saturday morning. She did confirm it via their text message. We took the kids to their appointment that day, and the office was closed.
Not even a phone call back to apologize.
Never mind the fact that last year, I ordered and paid in full for an electric OralB tooth brush from them. When I showed up to pick it up a couple days after I got a call from them, they told me they sold it to another patient. I had to leave and wait for them to re-order me another tooth brush. I gave them a second and third chance, and they blew it today.
I will be taking my business elsewhere.
What kind of business treats their customers like this? You do not have any regard for your customers.
Product or Service Mentioned: Aspen Dental Customer Care.
Reason of review: Poor customer service.