Unclaimed
Aspen Dental
Reviews and Complaints
4.8M
CLAIMED LOSSES
4.7K
TOTAL REVIEWS
1M
PAGE VIEWS
41
ISSUES RESOLVED
Aspen Dental Reviews
New Reviewer
Aspen Dental - poor dental work
Just moved to Hazleton, Pennsylvania & was looking for a dentist for a regular check up. Aspend Dental popped up on my computer, & without reading any reviews, I called & scheduled my appt and they got me in right away. As soon as I got there something did not feel right. I went in for my consultation, had a million xrays taken, and then was put into an exam room where I waited for almost an hour. Dentist finally came in to review the xrays & said I had two small cavities. She never addressed the fact that I had questions & concerns about my teeth's hyper sensitivity. I was then pushed into the billing office, where they said the dentist rec Zoom whiting... I'm a freak when it comes to whiter teeth, I agreed and signed my life away. I went in a week later for a cleaning that lasted maybe 2 minutes. Never saw the dentist. Came back a week later to do the whitening treatment... I started crying 5 minutes into it bc it hurt my teeth so bad. Shooting pains from my teeth into my gums from the bleach & my already enamel eroded teeth. Dentist should never rec a whitening treatment to someone who already has hyper sensitivity! The tech kept telling me to try and "sleep" during it so I can not feel the pain & so my teeth can get whiter! I couldn't handle the pain and demanded the procedure to stop. My teeth still hurt to this day. I can't go a day without sensodyne to relive me of the pain. The one cavitity they filled also hurts and I can not chew on the left side of my mouth. They kept giving me "***" adjustments - never helped. I will NEVER use an Aspen Dental branch again!
ID
Location
Honesdale, Pennsylvania
I have been over charged
I am an Aspen Dental patient and have Carrington Ins. I recently have had appointments. The first appointment was on07/14/2011 and I was charged $108.00 for a cleaning when it should have only been $71.00 with my insurance. Not only that, but the person who did the job only took 10 min. if that. I contacted them on the situation and had no results. Then on 08/10/2011 I had a filling done. No problem. Today I got a bill in the mail for 97.00. I feel I do not owe this. I am contacting my lawyer if this is not resolved in a week. They will loose our business. Mr. David Baker
1 comment
ID
Location
Albany, New York
New Reviewer
Aspen Dental? Two and a half years ago I went to Aspen Dental.
I knew that I was going to have to have all teeth pulled and a full set of dentures. They quoted me a price of $1500, which I paid in cash. After about 6 appts. to have impressions made etc. I was finally given an appt. to have teeth pulled. I took a week's vacation from work and was "good to go". My appt. was at 8 am on a Tuesday morning. At 7 pm Monday evening, I received a call at work telling me that the dentist had decided NOT to do the work. They cited the reason as "my medical background". I was VERY up front with them from the beginning about everything. When I asked for a refund, they told me that it would take approximately 6 weeks! OH *** NO!! I got nasty, they got nasty but I received the refund in 3 days. Now 2 1/2 years have passed and I am finally financially able to have work completed. On a whim, I called Aspen again just to see what records, completed dentures, etc. that they might still have. Now I am told that the dentures were NEVER made and that my records reflect that I was told that they needed to take new impressions at the original time and that I refused. This is blatant false documentation on their part! Someone needs to shut this place down!
ID
Location
Otisville, Michigan
Loss
$1500
New Reviewer
Paid in advance did not have service done no reimbursment still in copor.. office they say...
Was to have tooth extraction.. I was unable to due to neuropathy. They could not numb the area. I paid in advance. The dentist should have known this. None the less.. I did pay in advance. I began to ask for money return over a month ago. They have not returned my funds. Today they have told me it goes to corporate office first where they make the decision. What? Services where not provided for me. I need help. I am on disability. I am a 47 yr old women alone. It was 240.00 alot of money for me. I need the money big time. I was able to find a dentist to do it for less under more humane conditions. It was sad over at Aspen.
2 comments
ID
Location
Newburgh, New York
Loss
$240
New Reviewer
This is not good
Update by user Feb 10, 2017
My issue was resolved by getting my impacted wisdom teeth removed. I have excellent dental screenings and cleanings annually.
I do not have periodontal disease according to my family dentist. Aspen was wrong in this situation.
It is what it is now. I have never recommended them since this incident and still never will.
Update by user Sep 06, 2011
Just want to add that I found my new Primary dentist. After looking at my teeth, they told me that I DO NOT have Peridontal Disease, and that I DID NOT need periodontal surgery. This has led me to the conclusion that Aspen did not know what they were doing, misdiagnosed, and has gotten away with robbery.
Update by user Aug 07, 2011
The dentist has decided to work with me. Not the hygenist that did the work, but the dentist.
Because of this, my issue has been resolved. Unfortunately it is a lengthy process to delete this complaint, however, I will begin the work to do so.
Update by user Aug 06, 2011
I apologize the Arestion and SRP was done on the right side, not the left. And unfortunately you can\'t see the first picture, but it was showing blood coming from the back of my mouth where my impacted wisdom tooth is.
Update by user Aug 06, 2011
This First Picture was the orginial problem. The second is what Aspen Decided to do about it which did not solve it. The third is the left side of my mouth untouched.
Original review posted by user Aug 06, 2011
I am 23 year old female with good health. I still have all 4 wisdom teeth. The morning of 8/5/2011 at 3am I woke up with a mouth full of blood from one of my wisdom teeth, the one that has given me plenty of issues. Immediately, I googled my options. Aspen Dental came up and had an open appointment at 11am that morning. They took me earlier, which was fine. They did X-Rays and a consultation. At the end they said I had 8 Cavities and Advanced Periodontal Disease. So out of curiousity, and knowing nothing about that subject I asked "what role does that play with my wisdom tooth that is bleeding", they said "you definitely need to take those out soon", which I understand. They told me that it was highly important for me to get and SRP asap, so that my teeth don't fall out. Now to any eye, my teeth look healthy. I went through with this SRP and they implanted Arestin into my gums, only on the left side. All of this totaled $2,384 dollars, and did not include the primary reason for going. This is where my frustration comes in. I went to get a second opinion the second day because, my wisdom teeth are still in tact and I now have flapping gums and things that I have never experienced. This denstist said, my bones where all the way up to my teeth and that I have gingivitis not Periodontal Disease. No one at Aspen was a Periodontis. Now I have a right side that is bleeding in my mouth, gums flapping around, and the fear that the original problem will come up again as it had not been solved. They put a total of 27 Arestin just on the left side of my mouth, each Arestin costing $37 costing $1000. They did not do a deep cleaning, or anything else. The total bill mentioned above. Lets just say that, this is not the end, thankfully I have strong healthy teeth, with gums that could be worked on and I plan to take them to court.
17 comments
ID
Location
Greenfield, Massachusetts
New Reviewer
Aspen Dental - no problems at all
The office in Brookfield WI is excellent. I have been there 2 times and I have had nothing but 2 great experiences. While some may feel like it is a factory dentist, that is the furthest from the truth. They are a well-oiled machine. It's call Lean Practices and Efficiency. Each department or specialist for that area in the office is good at what they do and then they move the patient to the next area of work. I felt as though everything flowed extremely well and the transition was seamless. Everyone was professional and courteous with great personalities. I didn't feel as though they sold me anything that wasn't necessary and I was able to finance my balance (after insurance and discounts) with 18 months , no interest through Care Credit. They had 2 other financing options that were similar. I never felt rushed and all of my questions were answered completely. When I asked the office manager about the various review that stated they were a "drive-thru dentist," she just politely said, "Everyone thinks that, but we have been in business for 30 years. People just aren't used to departments in a dental office, rather than having the one assistant do all the work. This allows them more patients to be seen in a days time. I am not sure why that is such a problem. Yes, they get more money, but they are also more available than a normal one dentist office. I have had to wait weeks to re-establish care at a new dentist, and with Aspen, I was able to get in within 5 days as a new patient and get a filling fixed all in the same time frame.
2 comments
ID
Location
South Milwaukee, Wisconsin
New Reviewer
Aspen Dental Want to ruin your life?
Short and to the point! I was in a horrific car accident when I was a teen, 14 to be exact. I lost 9 front teeth and had a permanent brige place in. I have always stayed as far away as I could from the dentist since then. Well after 37 years my brige broke after eating corn on the cob. I decided to have all the rest of my top teeth out, 16 to be exact. I found Aspen had really good prices so I made an appointment. I went there and found a very welcoming staff. Had X-rays done, impression and came back the following week. 16 teeth extracted in 11 minutes, man what a cake walk. Then the Dentures!!!! Never fit from day one never went back!!! Still on chopped foods and will be returning to a new dentist with these dentures in hand> Then Filing a complaint to the New Hampshire Dental board. I wouldn't send my dogs there!!!!!!!!!
11 comments
ID
Location
Corinth, Vermont
Was a new patient, wasn't scheduled, walked out after 2 hours waiting.
I made and appointment with Aspen Dental and arrived 15 minutes early to find I wasn't even on the books. I was a new client. That was the first strike. Then after waiting an hour got ex-rays taken. Sat a half hour longer waiting and then when they finally put me in room a guy comes in and shows me a paper about oral cancer screening. I declined and then he starts looking at my teeth and calling out weird numbers for each tooth. He said the doctor will be in to see you in a minute. I sat for another half hour. By the way, when did dentist offices start taking your blood pressure? I ended up walking out after 2 hours.
4 comments
ID
Location
Orlando, Florida
New Reviewer
Aspen Dental and High Pressure Sales
I went in to an Aspen Dental Clinic in Lansing, Michigan and from the moment I got there they were trying to push a $149 electric toothbrush called Rotadent on me. In the process the Office manager slipped the rotadent a $25.00 toothpaste and a $35.00 mouth rinse into my total bill mixed among the actual procedures I was going in for to camouflage the unneeded and unwanted items. They were also very quick to set up a care credit account with me so they could bill me for all three visits within the first ten minutes of arrival. The "comprehensive exam involved the dentist not even looking in my mouth just glancing at the 22 x-rays the tech insisted they needed. I felt like I was buying a used car not getting a broken tooth fixed!
2 comments
ID
Location
Lansing, Michigan
New Reviewer
Didn't care that i have been in pain for a year
Aspen dental not only was unfexible in schedule but uncaring that they were leaving me in severe pain for a year. could not wear temporary dentures .They wanted to blame me for they not being able to fit them properly. told me to get a positive attitude.my permanents still do not fit right. For a year I have not been able to eat or go anywhere.Very unhappy. will have to start over somewhere else.I still owe thousands of dollars and will be paying for 2 more years.I am very very dissatified and will not ever go back.
ID
Location
Old Town, Maine
Loss
$6000
New Reviewer
Worst Dentist-ASPEN DENTAL
I wish I would have read these compliants before I paid $3000.00 to have extractions and an full dentures. I previously had upper dentures which I loved I just wanted to get the color back on them. When I had my first appointment with Aspen, It told them I only wanted my dentures colored, I had a dentist in NY which did this. They get off by telling people what they want to hear. Oh, we can't do coloring of your own dentures, but we can get you into our own dentures which are 100 percent better. Well I dont know what is worse, the dentures or the people that work there!!! They have no compassion, nor are they honest people. I never seen a dentist walk out of the room and not even give you a mirror to see your new teeth. I had to ask for a mirror and when I did I was horrified. I looked like a BEAST!! Those are the words of my 6 year old daughter!! Scary! I could not believe how sick I was after the extractions. I now have been using my old dentures, which are just top ones and nothing on the bottom. The dentures they gave me are horrible, look fake and dont even compare to the ones I got in NY. So I walk around upset, knowing how much I paid, and I have nothing to show for it. The dentures are in a cup in my bathroom, and I don't want to go out. I can't even imagine someone hiring me because of the way I look. And the worst part is My lip has been numb since the extractions. The last appointment I went to they made me feel uncomfortable, wrong, like it was my fault. The dentist Huffed and Puffed right over me while shaving down my dentures, (new ones) to fit me. But to no avail, they don't and I left there crying. They are probably ripping off insurance companies left and right. I paid in CASH, I thought I would come out of there with a beautiful smile. This is what they claim, Anything to reel you in. I went to the dentist in Bowling Green, KY on Campbell Lane. It is like a clinic in there! The dentist name is Barry Stahl. What kind of dentist shapes the dentures so close to you that the shavings are flying all over your head, glasses, clothing. I looked like I just came out of the snow! He is not a dentist, and the minute something goes wrong, he runs out of the room and in comes the office manager. Please, He must have a lot of complaints about him. I don't know what to do. I refuse to be seen by him again. I can't trust a person that does now know what he is doing. He was on top of me trying to extract my bottom teeth and actually had the nurse turn a table fan on us because he was actually dripping sweat on me. Gross! If anyone knows what I can do please let me know. I have four kids and need to fix this somehow! Don't go to Aspen Dental, Heed the warnings because these people are not doctors. Try a butcher and a *** woman.
1 comment
ID
Location
Horse Cave, Kentucky
Aspen dental do not go there no cutomer service like a factory
i went to aspen dental in 2004 had many teeth pulled recieved dentures top and botton was told by dr was going to leave 2 teeth on bottom for dentures to hook on to went back in 2007 as the bottom plate was pushing down and making the 2 teeth very large dr recommended new plate which i could never wear now 2011 went back as they had my records and was told my dentures were warranty as had bad toothache they put me in chair dr said we need to pull but you are going to need new plate removed me from chair and sent me to office manger to dissuss money . i said i dont feel i need to pay as was only 7yrs ago proceeded to tell me that i had paridonal disease i asked they why would they leave in two teeth no answer . as in 2004 i paid them almost 6000.00 then asked them for total breakdown of charges which they gave me . never mind for 200 they are charging my insurance company for today . call corporate no help so off to attorney general i go
1 comment
ID
Location
Albany, New York
Loss
$4170
Cancelled appointment
I work in the health care field as a Registered Nurse and I find the Medford,Ma office to be unorganized and POOR customer service. I made a dental appointment several weeks ago, (requested the day off of work) My appointment was for July 13,2011 @3pm..the office called my home at 10 am and stated I could not have my appointment because the oral surgeon was there today and there was no ''chair'' for me..Are you kidding me!!!! They are just figuring this out several hours prior. I went down to the office and requested my records. I will find another dentist. It might sound petty but part of working in the health care field is good customer service ..
5 comments
ID
Location
Lowell, Massachusetts
New Reviewer
Aspen Dental,Manchester N.H.
Oh my Lord,w.t.f is wrong with these "dentists" I went for my appt yesterday 7_7_11 I was in severe pain, and was told that my pain would be addressed,after the xrays like 30 of them, the dentist came in asked if I was in pain,clearly I was. She proceeded to tell me that she was going to have to pull 20 teeth in one sitting,then directed me to the credit manager for 8,375.00 worth of dental work, then they told me to call and set up another appt when I had the cash,yeah right, after leaving the office still in pain no antibiotics and nothing for the pain,do they think that I am going to let them pull 20 teeth and send me on my way? Well they can go pound sand sand!! I will be getting a second opiom from my local dentist as anybody should, -Brian
2 comments
ID
Location
East Hartford, Connecticut
Apsen Dental, no longer
I am very pissed with Apsen Dental, I went there 2 times because my fiance said it was great. I went there and they said I needed to go to a specialist to get work done on a tooth. Then that tooth broke during my month wait for an appointment with a specialist. Go see them again and they are going to send me to another specailist. I was not going to have any of that so I went to my orginal family doctor and they took care of me. **NOTE** Support your local dentist office, they know what they are doing and will help you. RUN ASPEN DETAL OUT OF YOUR TOWN! *** EM ALL!
2 comments
ID
Location
Miami, Florida
Loss
$200
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Aspen Dental
I feel as though I was over charged also, I have Ameritas insurance and went in on 8.24.11 because of a loose tooth. I am a new patient (went there because it's right around the corner from home)had full set of x-rays, novacaine, and a very loose tooth pulled, They charged my insurance company 455.00 and charged me 183.00...doesn't this seem a little high???