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Aspen Dental
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Aspen Dental Reviews
New Reviewer
Aspen Dental creating anti-dentites everywhere
Started going to Aspen Dental 08/10/09. Have been in constant discomfort since. Lack in confidence in the Dentists that I've seen. We feel like we need to bring sleeping bags for the length of time you have to wait. The office personel are not people friendly. They make you feel as if you are putting a kabash on their day just by walking up to the counter. The amount that they quote you is wrong. My husband had a wisdom tooth removed. They gave him iv sedation. (Which was just a shot) and we recieved a bill that says we owed them $210.00 for the shot. Which in the treatmentment plan was listed as a covered expense. They verify coverage for everything they do. How did they not know it wasn't covered. Scam much??!!
1 comment
ID
Location
Newburgh, New York
Service
Aspen Dental Tooth Extraction
New Reviewer
Aspen Dental fraudulent quotes
Aspen Dental in New PHiladelphia provides fraudulent quotes and charges for services they do not provide. Stay away from them. It is cheaper to go to an out of network dentist then to them even if they are in your network. I was quoted I needed to pay $67 and then found they charged me for a service I did not get and I still owed them $99 more. They only took 20 minutes to clean my teeth and charged me for a full mouth debridlement which would have taken at least an hour minimum. I even told them I wanted only a teeth cleaning. They originally quoted me $400 for a lot more service that I declined. I would hate to see what would have happened if I had accepted that service.
ID
Location
Philadelphia, Pennsylvania
Service
Aspen Dental Dental Services
Aspen dental
had nine teeth pulled took eight extra shots during process to keep me numb Whichas i have since then have learned was an infection that made it so hard to keep me numb also left a chunk of eye tooth still in there because it was to close to sinuses then was just about kicked out the door no antibotics no pain killers and this joke they call a temp which is crooked and the back end is at a 45 degree angle got an infection stitches are poppin out called 800 # 5 Hour still waiting for a return call back while im suffering stay away from aspen wausau wi
7 comments
ID
Location
Belton, Missouri
Service
Aspen Dental Tooth Extraction
New Reviewer
Gave false price quote and would not honor it
my husband went to Aspen Dental to get his dentures because when I called and got a price, I was told a set of dentures was $199.00 to $1,300.00. The $1,300.00 sounded reasonable because when I priced them last year at Denture Center their price was $1,500.00. My husband had gotten his last set there. So if your best set was $1,300.00 then I thought we would try your company. With our insurance our co-pay should have been less than $500.00. Then my husband comes home and says the teeth cost $2,763.00. He told them that was too much so they added coupons to get it down. But our share was $916.00. This is $400 or $500 more than it should have been. When I called to complain I talked to someone that said they would listen to the phone call because they would want to honor what they had told a customer. I don't have who I talked to because I have a new email provider and lost all my emails. I received an email from her that the customer service supervisor had listened to the call and that I was told the price was for each plate, not the set. But I was told it was for a set of dentures. I asked if I could hear the call and she said she did not know if technology would allow that and I never heard back. I have called back a couple of other times and requested a price for a set of dentures and was told $199.00 to $1,400.00. One of the times was on July 13, between 2:00 and 3:00. If you call the toll free number (800)277-**** and ask for a price for a set of dentures, you will also be told what I was. I don't know if my phone call was was really listened to because they said the operator said the price was for each plate. But nothing was said about the price being for each plate, because I never would have scheduled an appointment. I would like someone to listen to the call and also hear if it possible. I would like to have the $400 or so that I was overcharged put back on my flex spending account. This was money I had alloted for my own dental work and medical expenses for the rest of the year. I fell like this is a scam to get people into your office. Why would people come there when you chage double what someone else does. If I can't get my refund, the $400.00 you have taken from me is buying you a lot more than that in bad publicity. Everyone I know will hear my horror story of dealing with your company. That's if they already haven't.
12 comments
ID
Location
Kalamazoo, Michigan
Product
Aspen Dental Dentures
New Reviewer
I am an extremely dissatisfied "patient" of Aspend dental. After reading through hundreds of complaints which echo mine, I am going to make it my mission to bring their fraudulent and unethical practices to light and bring them down. Anyone with ANY inside info or...
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260 comments
Edi Mrv
#2070481
broke my upper jaw, puncture hole in upper jaw while removing a tooth - punctured sinus and fluid traveled through sinus and out nose. Had to have plugged and then on meds for two months and wash mouth medicated for 2 months.
It's been 9 months and I still can't eat with temp teeth as they were made where I bite my own tongue - bottom partials grab my under tongue. Did not get permanents I paid for, as I could not get the girls to make temps even correctly. In fact I paid for entire thing in cash from my SSI so I could eat solids and crunchy things again. That didn't happen, instead my nose area does not match center perfect to middle of teeth so it looks off somewhat.
That is from her breaking my upper section of jaw using hammer tool instead of pulling a three tooth partial permanent denture that was attached to two good teeth. I'm still having issues. I had to get a 2nd opinion for doctor to believe me and I have 30 years in medical field. I think they stuck me with a student even after knowing all my medical concerns.
Then she treated me like it was all my fault when she punctured hole in my mouth. but I have doctors to back up what was done to my mouth and photos and witnesses, plus they charged me approx $6,000 and that was with a discount.
I feel as though I paid them to bash my face in and now I'm in *** and still having sinus issues and pressure migranes and no permanent teeth. I need to find someone to help me, so far I have filed complaint with BBB for their help.
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ID
Location
Cleveland, Ohio
Service
Aspen Dental Dental Services
I have paid out $1,292.50 to Aspen Dental in Vestal, N.Y. for services. Our Insurance paid Aspen Dental this money back in April. We have yet to receive our money back from Aspen Dental. I have filed a complaint to the state attorney's office for fraud. I have...
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9 comments
Morse Jek
#2025331
I have been waiting since April for my dentures thist time they told me they have to send them to new York it will be 4 weeks. Before I get them meanwhile I am unable to chew my food
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ID
Location
Middletown, New York
Service
Aspen Dental Dental Services
Do go to Aspen Dental- Fraudulent billing
This corporate dental organization is a joke, they only care about money not the patient. The horrible part is that they treat their employees like slaves with no respect, its all about volume and numbers rather than patient care. Once you commit to treatment and they get your money they could care less about you. Keep in mind I am refering to the coroporate side of this organization, the doctors are great, its a shame that Aspen treats them like rats. I dont recommend contributing any of your hard earned dollars to this organization, you will be happier some place else.
4 comments
ID
Location
Phoenix, Arizona
Shoddy work/fraudulent billing
Aspen Dental is guilty of shoddy work, poor service and fraudulent billing. I know from experience. I think they build extended problems onto existing ones and create additional dental problems for patients. My daughter is not a middle-aged nor an elderly person. She visits the dentist regularly. She doesn't have the strongest teeth, however, almost every single filling that had been done has had to be replaced or fell out within weeks or a few months of being placed. I have grave concerns over what they have done to my teenage daughter. In addition, their billing practices are fraudulent and their extortive behavior of using fear installation in patients to make them think they are ALL in dire dental health is not only questionable "ethicswise" but questionable on their expertise? and legally. I have proof from their own hand that they don't mind at all trying to rebill for "old charges" that are paid in full and clear. I have printouts from Aspen Dental in which they entered discount rates I was entitled to through careington 505, insurance payments from my one insurance at the time and personal payments that showed specific dates of service and procedures done including the codes for them. Then, a year later, they took specific charges and rebilled them to a second INSURANCE I acquired. Never mind, they had been paid what they were allowed under their contract with Careington and BC/BS. Not only is this illegal, it is fraudulent. In other cases, they only filed on my secondary insurance initially. Put the remaining amounts on "my responsibility payment" part. Later collecting payment from my primary insurance, NOT CREDITING THESE PAYMENTS TO MY ACCOUNT and then posting as my having a balance due not crediting BC/BS payments to my account. In other words, they probably owe me a little bit as I most likely overpaid them for services rendered in the end. It was not until the tailend of having had enough "shoddy and possibly malpractice work" done for my daughter that I realized what was going on. I also am under the impression they charged for a couple of fillings they never did. It amazes me the people who do the insurance billing work have the nerve to think No One Would catch this. And on top of it, knowing a majority of their dentists are not properly certified, let alone registered with alot of the insurances. Then, they go back and look at where they take big hits on discounts and I think they look for patients whose insurances have changed and try to bilk the insurance companies and if that doesn't work, take the denial of benfits letters and try to make the patients think these are charges that are simply not covered on the patients insurance, but that the patient is still responsible for, knowing that this is illegal. What disgusts me is all the advertising they do on how non-judgmental they are and how they care. That alone is false advertisement. Their prices if you have no insurance are ludacris and more than double what insurance companies allow, so those without insurance get screwed and are lured/forced into acquiring medium to high interest rate financial programs if they are to get treated for their dental problems. Usually, Aspen Dental requires you to pay at least half up front and if you get approved by unicorn or care, then they place all the fees on the "financing" on these accounts upfront meaning they collect the entire payment before work is done! This also is questionable at least ethically. Once, they collect the entire costs upfront, they don't care if the work done is satisfactory or appropriate. And, try getting refunded if your not satisfied or the work is shoddy. They can argue alot, but to try billing insurances that were not in effect at time of services rendered and those services already having been paid in full is fraud. Fraud. There is no way they are unaware of what they did. I have the printout from their own computer showing paid in full DOS and then they sent in claims a year and a half later to an insurance that was not in effect at the time. She has had 5 fillings replaced either by them or a new dentist that were in her mouth anywhere from a few weeks to a few months to less than 2 years. You tell me.....................am I wrong to be pissed? Going to file complaints with the ADA and Attorney Generals in Connecticut, Massachusetts. Offices in both these states in 3 locations are a part of this. However, I will never step in the doorway of Aspen Dental again. Unless I am with a lawyer.
15 comments
ID
Location
Dayville, Connecticut
Service
Aspen Dental Dental Filling
Took my smile away
Aspen Dental is the WORST company eva! I have been dealing with them for 7 months and I am walking around with a denture that rides up and down in my mouth. I ordered the "confident" denture and they offered me a mouthful of metal! I was appalled! They are making me the denture that I asked for, but in the meantime, I am ruining my gums by needing to wear something to assist the temporary denture they gave me the stay in my mouth. I am thinking about suing the company. Their work is horrid! Do not go there!!
ID
Location
Haverhill, Massachusetts
Their insurance quotes are 100.00's of dollars off!
Aspen Dental convinces you to have services performed showing you how much you will have to pay, and how much insurance will pay. They print out a form and act as if they are working with you. But they lie. Their figures are way off. After 3 years, they finally sent a bill saying, oh by the way the amount we thought you had to pay was wrong, you owe over 800.00 more. They lie and cheat and are dishonest. If you know more about Medford Oregon Aspen Dental, Doctor Workinger. Please contact me. Its-just-me-T@***.com
ID
Location
Eugene, Oregon
Service
Aspen Dental Dental Services
New Reviewer
Dont CARE
Do not go to aspen dental they are a rip off they try to charge for work that the insurance company pays for i have been trying to get a billed cleared with them for the last year, so my advise is if you are in pain find another dentist, this is their office in stroudsburg pa, for get about manner they have none. I WAS TRANSFER FROM ONE PERSON TO ANOTHER I EXPLAINED THAT MY HUSBAND WAS IN BAD PAIN THEY SUGESTED THAT I GO TO ANOTHER OFFICE BECAUSE THE DENTIST THST PULL TEETH WAS ON VACTION NO GD
1 comment
ID
Location
Fishkill, New York
Service
Aspen Dental Dental Services
Loss
$100
Apsen Dental Avoid at all costs.
My wife was in need of a dentist, so she decided to make an appointment with aspen dental. They told her she needed 5000 dollars in dental work and then had her quickly and under pressure sign up for a care credit card. They billed the whole 5000 without doing any work. She came home thinking that she needed all this dental work. I decided to explore other options. Walking in and getting their x-rays was a struggle, in fact, I got excuses as to why I could only get one the x-rays and not the rest of them. I took her to another dentist who said half the work they suggested was completely unnecessary. In fact, the x-rays I was given were deemed "useless" by the dentists as they cut off and didn't show the bottom of the tooth. Then getting my money back proved very difficult. Calling the aspen dental office I was told that she was being billed for the inital visit and after the insurance filed they would refund my money. A month later, no refund. I called them again, and they said "We were working on the issue this morning, it's been taken care of as of today" Guess what? Another month past and I still owed them 5000 dollars. A third calling, this time trying to get someone important, and I was told "The office has to refund the money, we can't do that in our billing department." She offered to call the office and get the process started, I demanded e-mail confirmation this issue had been taken care of. Another 3 days passed, no e-mail confirmation. Finally I called care credit to open a dispute, and skipped the Aspen Dental billing offices and called the local store after hours saying I would be in "in the morning" and wanted a refund. Suprisingly I got a prompt phone call the next morning as soon as they opened saying the matter was taken care of. I confirmed with care credit that the issue had been taken care of. I have had insurance and medical disputes before but nothing, I mean nothing, compared to this hassles. Not only did they suggest unnecessary surgeries and pressured my wife into charging her 5000 grand the day of her visit, but their x-rays were ***, and their billing department lied to my face more than once.
2 comments
ID
Location
Mount Laurel, New Jersey
Aspen Dental
I went to aspen dental for thousands of dollars of work. I was told I would be recieving services come to find out these services were never provided but I DID pay for them. I have been left with bone spicules and fragments of tooth left behind. There are many problems I have been left with and Aspen is trying to rectify the situation with me by refering me to a dental rehabilitation specialist. BEWARE DO NOT GO HERE!!!!! The staff as well as corperate are not very pleasent to deal with and I would stay away from this place at all cost. I have temporary dentures that do not fit as well as bone spicules, and pieces of tooth left behind. It has been one month since the surgery and Im still fighting tooth and nail to get anywhere!!!!!
2 comments
ID
Location
Canton, Ohio
Product
Aspen Dental Dentures
New Reviewer
Try to charge us copay when insurance pays all for a cleaning and they are rude
my family switched to here because our dentist retired they were rude the first time we went telling us our whole fam.had not been sceduled but only 3 of us and we should feel lucky because they don't see more than 2 people from the same fam.at a time( she yelled this) they charged a $40copay for the first visit for my girl my mom had taken her and didn't know our ins.paid 100%.my husband went to get his teeth cleaned they tried to charge $60 he walked out the door and we called our ins to find somewhere else.they also tried to get us to pay about $1000 copay for root scaling i had this done by periodontist a few months ago and paid only $160 out of pocket ins. covered the rest.
ID
Location
Akron, Ohio
Service
Aspen Dental Dental Cleaning
New Reviewer
Rip Off Artists not Dentists...
After spending the whole of last summer and fall trying to have partials made I finally got my very expensive final teeth which are breaking down now 10 months later. If that wasn't bad enough the fit was not correct and rubbed against one of my own teeth and caused it to break in half exposing the filling underneath. I called on Tuesday morning to make an appointment to fix my broken tooth that was causing me pain. I was told the earliest appointment was Thursday at 3:30. What could I do but wait. On Thursday I arrived and was told it was going to cost me $113 for x rays and an oral examination, all this before a dentist saw me. They were not going to fix the tooth that day. I explained that the tooth was the only one on that side and one x ray should not cost $113. I asked them why my appointment wasn't for fixing the tooth and I was told that the people at the desk were not dentists and this was the way they made appointments. I was not told that they would not fix my tooth that day. Which to me means they only care about having you come back and charging more money. Needless to say I was very angry and told them I was leaving and never coming back there again. I am usually a very calm person but this dental office has put me through a lot of pain and mental anguish over my teeth and I don't want this to happen to anyone else. Please find another dentist to go to, you will be sorry if you go here. I am going to find a 'REAL' dental practice from now on which is something I should have done last year. Oh by the way I saw a different dentist 4 times while having my partials made last summer. No one knows what the other one was doing and they kept making mistakes. Once they gave me a few shots of novocaine for a filling and after waiting for a long time they informed me I didn't need to have the tooth filled. So I spent half the afternoon in the chair for nothing....the place is just bad, bad, bad.
7 comments
ID
Location
Syracuse, New York
Service
Aspen Dental Dental Filling
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I am a reporter writing a story about a local woman who went to Aspen in no pain with no dental issues. Since then she has had months of pain, dental surgery etc. I am interested in any background info I can get to flesh out the story.
newsismybus@***.com