Aspen Dental
Reviews and Complaints

Well, consider this:

1. you obviously are missing teeth on the bottom, most likely back ones and you are not wearing the partial, so consequently the upper denture brakes;

2. the financing most likely is not through Aspen. So if Care credit or Chase health is charging you high interest, then you need to talk with them.

So once you consider those things, how much of it really is Aspen dental's fault? The only more or less valid complaint is about the lower partial. And before you go off n me, I do not work for Aspen

I went to aspen dental in Delaware, Ohio LAST DECEMBER. They lied about the need to pull ALL 28 teeth.

They said they would just pop right out. Well I could not afford to be knocked out for it. They yanked and pulled for quite a while and it hurt like ***. After it was over they sent me home with blood *** out of my mouth.

My first checkup afterward the assistant dropped the uppers on the floor and broke them. They didnt think I saw it and said come back in an hour because they had to polish them. The assistant did not tell the dentist or the staff what happened. I complained to the dentist and they said "they are only your temps and we glued them back together" they never fit properly and instead of my natural overbite they left me with an underbite.

several visits getting new liners. They have attempted to make me 3 permanent ones so far with no luck in the fit. They credited my CC with 2000.00 for the problems but they still do not fit. I cannot open my mouth without them falling out.

They suggested I spend more money to get implants now. The place is a joke and now I cannot work due to the fact that I have no teeth that fit. It is going on a year now with no satifaction. I dont know what to do.

I do not have the money to hire an attorney. They have also billed my insurance for things I did not have done. I wish I knew more about this place before I had anything done. This is a totally incompetent corporation.

The office has replaced several people or they quit.

Any attorney want to take this on for half of the lawsuit monies gained? I am an emotional wreck.

I feel your pain. Here in New Hampshire I had my upper teeth removed and temporary dentures put it.

I would go in every month to have the teeth filled. The last time I went which was in August I found that my teeth were to large, I was getting sick because the back place was touching the part in my throat that made you throw up. It took me 6 weeks before I could go to the office for an explanation to why I have somebody Else's teeth. I was informed they were my teeth and they would fix the problem.

Not happening I will get my permanent teeth in a couple of weeks. I have already contacted a lawyer, we will wait for my new set to make a comparison.

If I am right we are going to court. This is so gross to have been given somebody else's teeth.

I went to Aspen Dental in Indianapolis and after they improperly billed my insurance they tried to get me to pay $1300 in bills. It took me 3 years to get it all cleared up!

Just for the record, they already knew how it would need to come out. That was what the X-ray they offered and examination was for and they noted everything before the procedure! 2 teeth came out fine because well they were already loose. The third teeth did need quite a bit of work and they already knew that coming into the office.

Before the procedure was done, they had all those office staff people do X-rays and evaluate all the teeth, though we only said we only wanted 2 pull out. One of them actually got one of the dentist who was there for their opinion. (NOT the surgeon, but a license dentist)not the run around staff that just write things down for the dentist,

She came over evaluated all the teeth and noted that the wisdom tooth was the only good teeth (the only teeth that was actually not wobbly or loose) as the rest was a bit loose already.

Of course being aspen she recommended pull all teeth and do dentures. Which I politely decline and just wanted 2 teeth remove( the wisdom teeth and the tooth above the wisdom. The third teeth was because she said it was already very loose and it was just being hold up by the two teeth around it. Recommended another tooth to come out.(a second tooth next to the top tooth that we wanted to remove)

The third teeth was a wisdom tooth sideways and it was stuck, the dentist who evaluated NOTED that the tooth that was stuck might need some work to pull it out. SHE NOTED EVERYTHING ON THE PAPERWORK BEFORE HANDING IT OVER to the "consultation" person, who I say we actually spent more time getting a price from the optometrist for a pair of glasses then with the "consultant" The only questions the consultant ask was did you want some sort of laughing gas or whatever gas for the procedure. Of course I wanted it because they already knew there would be some work that needed to be removed from the wisdom teeth. That was the reason we were there in the first place because if we could, we would have just yank it out ourselves. The only reason why I was there was to see the Oral Surgeon to remove a stubborn teeth and they knew that before the procedure.

They took the insurance card, punch it on the computer and said ok, here is the amount. All this consultant did was just look on the screen and just started writing numbers down. We only spent 5-10 minutes with her and she said ok you must pay this much before we do anything. So we agreed and wrote a check, and filled out the forms that authorize the work.

if this required a special drilling or whatever, she should have saw the note on the patient paper, which stated that the wisdom tooth was stuck and would require some work to come out?

The dentist said she could try to pull the teeth out when we were there, but we insisted on oral surgeon..If someone request a oral surgeon, they should know that it might require a more complicated procedure.

This was not a walk in and saying we want this done and ok, here is the price.

This was we wanted 2 teeth to be removed, they required a X-ray and a exam first before pricing anything, which we agreed to and they DID have a license general dentist come over and examine and noted everything on the paper already. How this consultant missed the notes that was on file I have no idea. It was noted that that the wisdom teeth was stuck and would need work to come out.

When we left the office, they did not state or tell the driver, who was driving me home anything different or indicate that they did anything that might cost more. The only thing that they told the driver was everything went well, and here are all these papers that the person must follow for the first few hours and a prescription for pain medicine.

Also, YES I DID CALL THEM ASKING WHY.. The consultant who gave us the price JUST SAID contact your insurance for explanation of benefits. She just rush the phone call, SHE DID NOT INDICATE OR EXPLAIN THE REASON. If it was a special procedure, then she SHOULD OF TOLD US ON THE PHONE A REASON WHY. THE WAY THE PHONE CALL WENT WAS JUST CALL INSURANCE ABOUT THE BILL/PAYMENT.

AT NO TIME DID SHE PROVIDE A REASON OR EXPLANATION SO IT WAS NOTHING MORE THEN TO GET MORE MONEY FOR NO REASON.

As for the people above, it required a special procedure or anything else that was not calculated at the time, the billing/consultant should have just told us. Of course I will be pissed off as *** with the mistake they made, but because she gave NO reason other then call insurance company. I call it squeezing more money for no reason.

Also all dentist do fill out forms and patient records so she could have looked it up and saw the notes. She did not mention the teeth at all just the insurance.

P.S. simple extractions, surgical extractions, and root tip extractions all have their own individual insurance code FYI

it sounds like to me they quoted you an estimate for "simple extractions", but when they went to pull the teeth they need to do a surgical extraction which would mean they had to use a drill to remove bone in order to actually get the teeth out. This is very common and is how things are done at every single dentist and oral surgeons office in the world!

I know for a fact that when you had your consult it clearly says it's an "estimate" and things may change. there is no way to predict exactly how difficult the extractions will be until they are done.

Before you go making outlandish accusations you should get your facts straight. People like you are the reason the legal system is bogged down with frivolous lawsuits.

fyi 4mm are bad too,healthy pockets are 3mm or less so if your "old dentist" found 6 4mm pockets and 1 5mm pocket, that's not good either. Also, he must likely is covering his own butt for neglecting to treat your disease for so long. you should try to get an unbiased opinion.

One of Aspens good employees a Mr Hobbs contacted me and really is working hard to help get me my money back. He removed the 55 dollar charge and has followed up with me several times.

They did cash the check, and did change my address to theirs.

Mr Hobbs told me they sent the money to my insurance agency and now I'm waiting to hear back from them. Hobbs is a good man...I'd recommend they put him in charge of the whole customer service dept and straighten this *** out.

The numbers are not fake, your just either upset because you had to be schooled or just genuinely sad or in need of feeling some kind of control. The numbers are all legit as well.

You're whats not legit. Now run along before I school you some more.

I have called those numbers and they are fake! Seriously go get some help!

Actually all you need to do is type Aspen Dental in the search field provided on this website look at those stories, then go to Google and read more including the information on the class action law suit

It's very real, that's why I took the time to type it and left all the phone numbers for verification, which I'm sure you dialed before arriving at your well thought out conclusion, I imagine your advice is some attempt at humor, not sure really, but I am sure you're the last person I'd take mental health advice from.

NO chance this is real. you should contact Dr. kevin Green and Northwest Mental Health and get a thorough exam

how do you know what works is necessary, where did you go to dental school at? periodontal disease is nothing to laugh at, you especially wont be laughing when u end up in full dentures

I had a similar experience and did get a second opinion...I have insurance and get regular cleaning's..I was also told I needed a scaling which my insurance company (aetna) did not pay for along with $10,000 worth of dental work..None of which were necessary...I went to a real dental office for my 6 month cleaning and had 2 fillings replaced for 0 out of pocket....Insured in PA

Did the sign on the window also say "for Patients without the insurance"? And I agree with the previous comment that people are just complaining because they have to pay more than they expected. And about the cleaning -- now you want just "a regular cleaning" that doesn't cost much, but when your teeth will start falling out because of the periodontal disease, you will be the one suing the doctors, since they did not diagnose you before.

Some of the complaints against aspen is very valid and this is NOT.

Maybe they recommended deep cleaning because you had so much tartar build up or you had periodontal disease. You don't know and you are just complainig because they gave you an expensive quote. Get a second opinion and see if you realy need it or not first before you say something this nasty about anything.