Aspen Dental
Reviews and Complaints
www.aspendental.com
Anonymous
Buffalo, New York
OFFICE STAFF
I ARRIVED AT ASPEN DENTAL,AT 8:45 FOR MY 9:00 APP., TO HAVE A IMPRESSION FOR A PARTIAL PLATE. I WAS TOLD I NEEDED A X -RAY DONE. I TOLD THEM I HAD ONE DONE 6WKS. AGO AT THE PLACE ON WALDEN AVE.(BUFFALO). THAN I WAS TOLD THAT I COULDN'T HAVE IT DONE BECAUSE I NEEDED TO WAIT 8WKS. AFTER EXTRACTION. NEEDLESS TO SAY I WILL NEVER DEAL WITH ASPEN AGAIN. THE LEFT HAND DOESN'T KNOW WHAT THE RIGHT HAND IS DOING. STAFF NEEDS TO BE EDUCATED ON PROCEDURES FOLLOWING TOOTH EXTRACTION AND BEFORE EXTRACTION.(EX. MEDICATION CONCERNING BLEEDING)
Pros:
- Look of the office
- Dentist and dental assistant
Cons:
- Lack of communication
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
2 comments
Anonymous
Harrisburg, Pennsylvania
Aspen Dental - Emergency Service Review from Harrisburg, Pennsylvania
Went to Aspen Dental and told them I am a service connected veteran and the VA sent me there for emergency X-rays and consultation because my local VA hospital couldn't get me an appt in a timely manner. The receptionist consulted with the dentist and came back and said they couldn't see me for 7 days! Never going there again!
Reason of review:
Poor customer service
3 comments
Anonymous
Homestead, Pennsylvania
Berated by dentist
had teeth removed on 12 january while i was happy with oral surgery and care of staff at pleasant hills pa. office i am not happy at all with post op care.on 21 january they put liners in my dentures i have been in extreme pain and denture on bottom rubbing my gums raw.the week of my surgery i wore my dentures all day long even being able to chew soft foodsbut since liners have not been able to bear wearing dentures.returned on 22 and 23 still in pain having had adjustments made both times but resulting in no changes from the discomfort.my complaint is as followson 23 dentist came in telling me i had to allow gums to heal and while that is understandable i told him everything was fine prior to liner installation and now i cant even tolerate wearing them. he then berated me for coming in three times in one weeks time refusing to listen to me about how they didnt bother me till liners were installed. i left feeling really pissed about the huge cost to me resulting in dentures that i cant wear now and the way that dentist talked to me i wanted to knock his teeth out if i wasnt a christian i probably would have.so now i find myself sitting here writing this without dentures in and infuriated about my treatment by dentist and great waste 0f cost to me.now im stuck with dentures i cant wear and unable to call the aspen dental office for help.im gonna tell everyone i know about my experience and to avoid aspen dental!my next step is to consider legal recourse and to let the world know by social media.
Loss:
$5950
Reason of review:
Damaged or defective
Preferred solution: Let the company propose a solution
Anonymous
Fort Myers, Florida
Beware of Aspen Dentals Hygenist
Numerous issues on multiple occasions but this morning (my last visit) was the worst. I was greeted with the usual over charge attempt on my credit card, this one concerning a procedure that was never done and still on the bill. I actually caught this mistake at my last visit and was told "we'll worry about fixing it next time you come in" Not only did Lisa the ft myers hygienist dispute the correction but the worst part was her yelling over the counter and in front of about 6 patients in the waiting room that I had too much tartar in my mouth to whiten my teeth! It was embarrassing and degrading. After I showed her the estimate their office gave me, I did the math myself and had it all in black and white, I was scoffed at and disrespected yet again when she looks at the office manager and says she's not dealing with this (me) anymore. I then commented to her that she was being disrespectful and her reply was to yell ( in front of other patients) that I was disrespectful. What an ordeal, If they didn't make me pay up front, I would have gone to another office just to be treated kinder and possibly with respect. But they had my money. I do not recommend this office, it has been a tiresome series of miss communicated, miss assessed diagnosis and financial deceit. The way I was treated was shocking and belittling. Thanks for showing your true colors Lisa, now I can give my business to a staff that values it...
Loss:
$400
Pros:
- Girl at the front desk
Reason of review:
Poor customer service
Preferred solution: Full refund
2 comments
Anonymous
Walled Lake, Michigan
Dentist Review
Would NOT recommend. Heard the doctor screaming at someone.. I just hope it wasn't another patient. Horrible experience. I don't think I want to go back for the rest of my work to be done. Everyone else in the office seemed very nice. Just not sure about the doctor..
Reason of review:
Poor customer service
Anonymous
Boston, Massachusetts
AspenDental Destroying teeth for profit
I went to AspenDental for what I thought was a routine checkup. The dentist poked a metal object on my gums on and around most of my teeth, puncturing holes into my gums, destroying the nerves in my gums, making my teeth and gums extremely sensitive. My teeth are in constant pain ever since AspenDental destroyed my gums, and my teeth are now in constant pain. The dentist said he did this so that he can make thousands of dollars trying to fix my teeth after ruining them. He also stated that he can also make thousands of dollars by having me come back to buy dentures after he finishes destroying my teeth. AspenDental is very corrupt. He told me that AspenDental is very corrupt, very dishonest and that ruining other peoples' teeth and then trying to fix them is a great way to make money. AspenDental feels that after destroying your teeth you'll be happy to come back for dentures.
10 comments
Anonymous
Germantown, Maryland
Aspen Dental Tooth Extraction Review
Went to longview, wa office to have a loose tooth pulled. They took x rays and two exams. I was there for two hours and found myself on the south end of an extremely high pressure sales pitch to have all my teeth pulled and buy $4000.00 dentures. I will never go back to these idiots. What a scam!!!!!!
Reason of review:
Problems with payment
Anonymous
Colleyville, Texas
Xray Review
Walked into Aspen Dental, looked like a great place. During my x-rays I asked the young lady how her day was. Her reply... My boss just slapped me.. Let's just say I won't be returning for a check up.
Reason of review:
Poor customer service
Siria Oxt
Flint, Michigan
I visited Aspen in my area, from the beginning I was told after I picked out my dentures that they could submit they were not honest
Updated by user Aug 22, 2014
Because this program only gave me one choice of dispute over payment, I would like to add poor patient treatment
Original review Aug 22, 2014
When I first visited Aspen, I was told the dentures I picked out after entering a coupon "because it would be cheaper" instead of using my insurance. That is what was said in front of witness. Because of this I do not feel comfortable to come in and get my dentures to fit properly. They are horrible! And painful. I went in once but that did not solve the problem. If I have to go somewhere else, that will be another action! I am very ill and got these dentures while on meds for cancer and also other illness' 'Adam at my location I would like to submit a complaint against h9im personally as he is the one who stated to me the total price with coupon would be 1449.00 to be put on a credit card. I was told that the coupon would be cheaper than billing my insurance! He has been rude to me on the phone, very unprofessional and denied telling these things which makes him a liar and he is the office manager in Flint, MI? I called him when I found out they billed my insurance. Which I was told it was "cheaper to use the coupon and they would not be billing my insurance. They did however. So the statement that they would use the coupon only because it was cheaper and the final payment was above was deception on his part. You should not have people like working in a manger capacity. I myself hold a Master's degree in Social work and am besides myself by my treatment by him. The rest of the staff was wonderful. However, he raised his voice to me when I found out they indeed billed my insurance I have an account detail at the time which shows I own nothing! And until I called to confront him (he has always been rude) about the money from the insurance received he again was rude and said he "would get paid in whatever means possible". Because he billed the insurance and received payment with the paper work I have from the insurance I know only owe 750.00, which is all I intend to pay, I filled fraud with my credit card company, and if this is not taken care of I have already contacted the Dental Association and have forms here to fill out. Also I will report this incident to the BBB. This is a clear case of a person who is very ill being taken advantage of. My husband is a witness as to what I was told. and again have a statement I OWE Nothing. After I tried to speak with this ADAM at the Flint office he continues to be rude. As a retired MSW Social Worker I am beyond shocked that an employee could speak to and say the words this man has said to me leaving me in tears. As I stated my physical health is serious and they knew that because I had to cancel appointed during some invasive treatments. I hope with can work this out without Me having to take any more action on my part. When I asked for a current statement and the original they sent me something that looked like the information was on a computer screen and I signed electronically, I never saw this screen. That signature was suppose to be so my card could be billed. It is down right fraudulent which I have been told I can refute. I never saw the info on a computer screen, Never. He never even showed it to me! Know I would like my credit card to be given back the difference from the original charge which my insurance says I owe! I cannot allow physicaly handicapped people to be taken advantage off which is what this man did with his double talk! Contact me asap or I will indeed be making reports against ASPEN. Also I am asking disciplinary action against ADAM the office manger in flint, and would ask to know it was done. He has no business working with patients. He has a non caring attitude for the patients, he is deceptive and needs to work in a capacity which does not deal with people again my husband was a witness to his behavior, two friends and of course the staff if they were honest. In summary, I have paper work stating the bill was paid. I was told they would etheir use the coupon because it is cheaper than billing my insurance. He billed it anyway. He was rude when I asked him after finding this out why he would tell me the coupon or the insurance not both! Because he did bill them It is stated I owe 750.oo and that is all I am willing to pay. You have 14 days for this investication and to refund the difference to my credit card or I will take further action as will as write my own reviews on several websites about your practice... I expect to hear from you within 24 hours. Denise Salter 810412**** or 810441**** please leave message. I would rather speak with someone in person!
Loss:
$699
Reason of review:
Problems with payment
Preferred solution: Price reduction
4 comments
Anonymous
Pensacola, Florida
Aspen Dental - Dentures Review from Pensacola, Florida
Waiting 5 months for my dentures there is a Major communications be tween them an Geniss ( loan company). They can't talk to each other for some internal reasons. Had to drive twice at 60 miles each way to talk to the collection agency. Another story there. Aspen is not allowed to talk to their own Financial lender. Missed my home payment for this twice. Still not resolved. aspen work was great an dentures really fit well. However I cannot get them till I pay off the balance? Hello I told them from the beginning I was financials hurting. Divorce moving court ordered costs judge ordered retirement garnished wages. Aspen did try and help but really had no authority to access my account or resolve my problem. Bewhere is all I can say and best of luck in your financial endevers...
Reason of review:
Problems with payment
2 comments
Anonymous
Sioux City, Iowa
Fealt like I was in a CRIMINAL MINDS episode!
Staff from walking in, thru xrays, was great! Then the DR/Dentist...she was like the monster from ***! Rude, abrupt, one downer from her mouth after another. She stretched out my mouth with her hands to the point of making the corner of my mouth tear! She told me all my teeth were bad..had gum disease..had to have tons of teeth pulled..I would be in pain..but walk out with dentures....then sent me to financial person...who said not to worry..my insurance would pay 4000 some...but I would owe 5000 some.BUT NOT TO WORRY ..THEY HAD PAYMENT PLANS! Yeah...I am furious!.
Reason of review:
Not as described/ advertised
1 comment
Anonymous
Herndon, Virginia
I just had my dnture done
It was perfect experience. they fixed my broken denture for free. While I was waiting they did their free exam and x-ray and recommended a new set of dentures to replace my existing 10+ years old dentures. the price was right, and offered payment plan with zero interest rate. I was very happy to have my denture fixed right n the spot. I don't know why this web site give such bad picture about Aspen dental. They seemed caring happy people, yes the office was busy but they had good TV. I was treated very nicely. I am writing a review because I read the reviws before I went there and I was suspicious.
Reason of review:
Good customer service
7 comments
Anonymous
Enid, Oklahoma
Liars
I was told lower extractions of 8 teeth would take 20 minutes, it would be a piece of cake. It took four hours in the chair and a trip to the ER to stop the bleeding. I was charged for an extraction of a tooth that wasn't there. I found I have to wait a minimum of 3 - 6 months to get my new teeth. Needless to say I will not be going back and I am very unhappy. Do not believe the advertising from this ripoff organization. The clerical staff was nice but that is about it. Thank You.
Reason of review:
Poor customer service
3 comments
Anonymous
Thunderbolt, Georgia
Aspen Dental - Dental Cleaning Review from Thunderbolt, Georgia
After paying $200.00 up front for a crown over a cracked tooth I was told I had to have a teeth cleaning which was fine. I went in for my teeth cleaning appointment a week later and was told I need x-rays. When I questioned why I need xrays everytime I go there the office manager was called in. I was told if I dont like coming there they will give me my xrays. I signed for the xrays and still havent recieved a refund for $200.00 I paid up front for work that was never done and I did not get my teeth cleaned that day.
Reason of review:
Problems with payment
1 comment
Abrina Wmm
Mount Pleasant, Michigan
Painful dental work, replaced fillings now have horrid toothaches, almost 4 mos waiting on partial.
I went in b/c partial broke. during exam, was informed fillings needed to be replaced, rootcanal, crowns, and recommended scaling. During drilling/filling I wasn't numb and told her, Gave me more numbing agent and left me for 45 min, and when came back all numbing agent wore off b/c I cant have the one with the EPI. Told her, yet she continued to drill saying she was almost done. Then took impression, which was also Very painful b/c she used too small of a tray. Had to redo impressions several times. Was there 3hrs. Next day had horrid toothaches, was out of town, went to a different Aspen and recv'd Motrin 800mg for pain. Did not help. Seen my dentist in Mt. Pleasant told her I was in severe pain and said she wouldn't do anything till she examined me, but couldn't see me for over a week. asked what to do, said goto ER. I called the other dentist in Midland and had to beg her to help me, best she did was small amount of Tramadol, which helped a little bit at 4x dosing instructions. It has taken nearly 4 mos and still no partial. Had filling fall out and she would not fill it till next appt but couldn't make appt b/c she had to send partial out and wanted to do the filling on the day they came back. Said should take two weeks. Expressed concern about infection, decay, said not to worry. I had to call after two weeks, said no openings till end of Nov. Asked to peak with office mgr, and sat on hold for over ten minutes and hung up. Then received a call asking me to schedule an apt and soonest was now mid Nov. Have had lost filling for 3 wks will be six by the time nxt apt. This has been the worst experience i've ever had, when I complained to the dentist about not treating me for the toothaches and shared that I was not comfortable with her even touching me. She threatened to stop all treatment and said I could go somewhere else, having to start the process all over going without teeth for even longer. Sent Email to corp office via website, and no response. All they ever say is sorry, my bill is over 3k for total services. They advertise quick affordable dentures/partials, and talk about how they understand how painful tooth pain is. Listen to their on hold advertisements. Yet they wouldn't do anything for me. After researching, it is common to have a lot of pain when replacing silver fillings with tooth colored ones. Yet I was never informed and treated as if I was crazy. I had no dental pain prior to being treated by them and still occasionally experience tooth pain.
Loss:
$1200
Pros:
- Look of the office
Cons:
- Treatment during procedure
- Length of service
- Not treating pain
Reason of review:
Pain, Horrible cust service, still no partial, refuses to fix tooth in timely manner as if she wants it to become so bad that she has to do root canal/crown, thats all she ever says, root canal/crown, replace fillings as if to drive bill up.
Preferred solution: Let the company propose a solution
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In Aspen's defense, they cannot know that you had x-rays somewhere else if you did not bring copies.
Want to throw them for a loop? Ask to see the dental surveyor they will use to design your new partial.
This is essential in the design process. They won't have one in the office.
You could have a partial made, but after the gum shrinks up around the extraction site, the partial will be loose. 3 months is the minimum I tell patients they should wait after extractions.
Listen, decent partials take 5 appointments and at least $1500 to make decently.
Everyone wants them cheap and fast, then cannot wear them.
Find a dentist WHO OWNS HIS OWN PRACTICE who takes all the correct steps in partial denture fabrication. Forget the cheesy corporate clinics with abysmal lab quality.
Aspen is worse than a fast food joint. The place is just a jumble of confusion and mistakes. Run away.