Aspen Dental Reviews

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Ill fitting dentures

In feb I had 6 upper teeth removed and denture placed right away well the denture fell out of my mouth before I got out of the chair, They said they would tighten well after all trips back without any luck they made me a new set. Now you can start to laugh for they are as bad as the first set. I told them when they did relines that the material was warm and left a bad taste in my mouth and my toung has been sore ever since I had to go to the ER over this the Dr told me ey not to wear the teeth and go back to Aspen I did and gave them a copy of the dr report I am so upset with these denturesFirst they don"t fit second the *** is off and third I have been embarresed with them falling out fourth I have been emaressed talking and eating for them for they fall out. When I first went there they guarenteed me that there would be no problem making my denture and that it would stay in Lets all laugh now I will never go back to them for all they want is your money. When I left for the last time three people that work there was lined up against the wall and laughted when I left, Realy made me feel like I was realy taken by them. I paid a lot of money for this service but I sure will tell everyone I know of my experience with ASPEN DENTAL
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2 comments
#647963

I went in for lower dentures. The immediate denture after extractions was horrendous.

I looked like Mr. Ed and they ended up grinding the back teeth down so far there were basically none left and the *** was still off. I was told that the permanent denture that would be made around the 6 month mark would fit right. Several trips and adjustments later, one of the dentists actually listened and got the immediate denture to fit better, line up better and I could talk normally.

When I went back to see about having the permanent one made, that wonderful dentist was not there and I was left with the others who ruined the immediate denture and didn't know how to make it fit. Well when I went in, and spoke with them about the permanent set, they were planning on using the same teeth that were in the immediate denture, the ground down ones, to make the permanent one. I spoke to the office manager and after telling them that I have shared pictures and all info from all visits to my dental insurance carrier, they agreed to make the permanent set using new teeth. Well I went through 3 wax try ins.

The first on wouldn't even go in my mouth. The second one wouldn't either. They brought a lab tech in who told them to just set the back teeth on one side lower. The third time seemed like a charm as it fit fairly good and looked great.

I signed off on appearance and they told me to come back in about a week. Tonight I went in and the permanent denture would not go in my mouth very easy and when it went in, I couldn't begin to close my mouth. The tech ground some of the inside back on one side and had me try it in again. Still no luck.

She ground them some more. Finally they went in but were extremely loose and were too long. More grinding. Then she announced that I should try wearing them a day because they were lining up good and when I go back, they can do more adjustments to address the soreness and that they would need to align them....no ***, they ground way too much away and they are so loose they will have to.

Well, they never let me see them once they were in my mouth, never offered a mirror, just rushed me out and told me to come back in 5 days when I could fit it into my schedule but not to wear them until that day. When I got home, I went into the bathroom and put them in to show my family. OH MY GOD......the one side is so much higher than the other...when I smile with my mouth open, the left side teeth are almost a half inch or more higher than the right side. You can literally see the slant down.

My family laughed hysterically, not at me, but at the pathetic skills these "trained" and I use that term lightly, dentists used to make these dentures. They are now closed but I will be having it out with the office manager but think that first, I will ask to speak with the owner and contact the better business bureau. By the way, this is the York, PA store so everyone beware....they do not know how to make or fit dentures.

Do not use them.

#634781

i paid 1,800 for cumfort dentures, well they r anything but, i hate aspen dental, my *** is off and they did not even do a *** eval. i can't chew my food properly, and they r just awful I am so disgusted avoid aspen dental for dentures!!!!! :cry

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ID
#398303 Review #398303 is a subjective opinion of poster.
Location
Marion, Indiana
Service
Aspen Dental Dental Services
Loss
$1073
New Reviewer

Appt

I had an appointment for a pre-crown fitting after I had to go to a specialist for my root canal. The office manager called me the day before the appt to rescedule because their dr was going to be working at another location and they couldn't see me for a month! Then she lied to me and said she has tried to call me at least a dozen times. I flat out told her she was lying because yesterday I received a confirmation call and a confirmation email the day before that. Why would they cancel all their appts just so that another doctor can keep theirs? Do they realize that my filling in my root canal is only supposed to be in there for a month until a crown is ready? The incompetent office manager then tried to reschedule me for the 17th of next month saying that was the earliest they had. I then had to remind her that I already had another appt to get my other cavities taken care of on the 12th of next month... when she saw that she said nevermind we will just see you then. Seriously thought about switching to another location but she told me they would have to charge me a whole nother new patient exam and treatment plan... what a Crook
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ID
#396210 Review #396210 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Aspen Dental Dental Services

Mr

This place is a joke, from the first time I went there up-to today. They can't get their appointment time correct. 50+ years working in retail, I have been living by appointments and never had a problem. These people have never gotten an appointment right yet. All along they have been tell me these plates we're temporary, and when the swelling went down, (6-8 months), they would make me my permanent set. Today they said this was my permanent set. If this so, then the quality of these dentures would classify as junk. Do your self a big favor and don't use Aspen Dental!
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3 comments
#629103

Umm excuse me, but the last time i checked when i go into a retail store like a jewlry store or clothing store i usually dont make an appointment i just walk in the store during business hours. Maybe the problem was you dont really understand what an appointment is and you thought a dental office ran like a retail store. I would not consider a dental office as a retail store, but maybe im the crazy one.

#629380
@PissedConsumer629103

You don't have a clue, if you go to the doctor, don't you get an appointment. Salesman call on a retail store go by appointments. You are the crazy one, but than again you must have a connection to Aspen.

#629671
@PissedConsumer629380

Im sure they are devasted to lose your business. Way to stick it to them

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ID
#395812 Review #395812 is a subjective opinion of poster.
Location
Des Moines, Iowa
Product
Aspen Dental Dentures
New Reviewer

Denture pain ...(THEY DID NOT HELP ME FIND MY SMILE!!!!)

One year ago I went to Aspen Dental in Waterford Ct for a dental treatment and replecement of the upper dentures, they say it would be better if I pulled out my lower teeth and use a lower denture, I agree with them and I made an appointment and paid the full fee in advance. After they pulled my teeth the problems started...the dentures that they made didn`t fit,I went back many times to reline and ajust them and every time I went back both upper and lower plates became worse and worse, they didn't fix the problem they made it worse! After one year of pain and the shame of not being able to eat,talk or drink in front of others,and the replacement of the bottom plate four times and the upper plate two times I have to find another dentist to try and fix the demange ASPEN did in my mouth.(THEY DID NOT HELP ME FIND MY SMILE!!!!)
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4 comments
#963566

Still cant wear their ill fitting dentures for more then 8 hours at a time. I was supposed to pick out color size etc, but they did it for me I was told they would not give me another pair.

Going to go elsewhere, would never recommend to anyone!!

Also had to pay upfront and some procedures were never done, such as alveoplasty. Brutal tooth extraction by dentist.

#628282

The above comment is pure bs. Please do not take this person seriously. His own mother wont even believe the lies that are coming out his mouth.

#634073
@PissedConsumer628282

He is not full of bs! My husband and I.

Are both going to another dentist to fix all the screw ups we suffered at aspen dental!:-( I just had a big piece of a tooth work its way out of my gum that I had pulled last year because the dentist cracked my tooth! :cry. They should have to pay us what we spengt plus pain and suffering!

Everybody I know that that went there say the same! I talk people out of going there go to a good family dentist not a chain of unprofessional people who don't know and don't care what they do to patients!

#628181

ALL DENTURES AREBMADENIN A LAB.. WE PRODUCE AROUND 3-400 DENTURES ON A DAILY BASIS.

ITS A PRODUCTION LINE. THE EMPLOYEES ARE PAID A DOLLAR OVER MINIMUM WAGE.... WE GOT DRUNK, WE SMOKE ***, WE *** OFF ALL DAY AT WORK.. MOST OF THE EMPLOYEES THAT ARE MAKING YOUR DENTURES ARE CONVICTED FELONS.

WE HAVE A SUPERVISOR THAT SPENT 7 YEARS IN STATE PRISON FOR LOCKING HIS GIRLFRIEND IN A CLOSET AND BEATING HER. WE HAVE ANOTHER EMPLOYEE THAT WILL BE SPENDING 10 YEARS IN PRISON SOON BECAUSE HE WAS BUSTED WITH LARGE QUANTITIES OF *** WE HAVE EMPLOYEES THAT WORK MONDAY THROUGH FRIDAY AND GO TO PRISON ON WEEKENDS. WEBHAVE EMPLOYEES WITH A HEAD AND ENTIRE FACE COVERED IN TATTOOS AND PIERCEINGS. MY POINT IS THESE PEOPLE CANNOT GET HIRED ANYWHERE ELSE..

YOUR DENTURES COST ROUGHLY $164.00 IN MATERIALS FOR A SET OF FULL UPPERS AND LOWERS TO MAKE AND YOU PAY THOUSANDS AND LIKE I SAID WE DO NOT GIVE A *** HOW THEY LOOK HOW THEY FIT WE ARE PRESSURED TO JUST GET AS MANY OUT AS POSSIBLE.. MANAGEMENT PRETENDS THEY CARE ABOUT QUALITY BUT THEY DONT. ITS A DENTURE MILL. WE DONT EVEN GET DENTAL INSURANCE.

NONE OF THE EMPLOYEES ARE *** ENOUGH TO GET DENTAL WORK DONE AT ASPEN. YOU CAN HAVE A CAVITY AND THEY WILL TELL YOU THAT YOU NEED DENTURES WHEN YOU DONT. THEY TOLD ME ALL MY TEETG HAD TO COME OUT AND COULD NOT BE SAVED. I GOT 4 CROWNS AND A BRIDGE..

MY SECOND OPINION SAID ASPEN IS SOOOOOO WELL KNOWN FOR THIS ITS SAD. IF THEY WOULD DO THIS TO AN EMPLOYEE OF 3 YEARS IMAGINE WHAT THEYBWOULD DO TO YOU. ONLY REASON IBWORK THERE IS BECAUSE WE DO WHAT SE WANT AND THEY DONT CARE. WE GO TO STRIP CLUBS FOR 2 HOURS ON LUNCHBAND COME BACK WASTED AND MAKE YOUR DENTURES.

I CAN SHOW YOU VIDEOS AND PICTURES OF HOW UNPROFESSIONAL WE ARE. *** ASPEN... THEY ARE GOING UNDER. THEY JUST LAID OFF 20 PEOPLE.

THE BETTER BUSINESS BUREAUBIS FULLNOF BAD REPORTS...

AS IS THIS SITE. AND THINK OF ALL THE ELDERLY PEOPLE THAT ARE NOT HAPPY BUT DO NOT KNOW HOW TO ACCESS THE WEB TO LEAVE BAD FEEDBACK.

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ID
#395307 Review #395307 is a subjective opinion of poster.
Location
Waterford, Connecticut
Service
Aspen Dental Dental Services
Loss
$5000

Dentures

Been waiting over a month for my teeth. The first set didn't fit at all and they said the could reline them but tried to force in my mouth which hurt then did another impression Went back to get teeth now to big and the teeth were to long and I looked *** buck teeth they used a tool and jammed it up into my upper gum and lip never said sorry or nothing. They wanted me to keep them when I said no they got up set with me. I paid more then enough money for them got to go back again won't let no one go there. If not right this time I want my money back
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ID
#395061 Review #395061 is a subjective opinion of poster.
Location
Hermitage, Pennsylvania
Service
Aspen Dental Dental Services
New Reviewer
MY HUSBAND WAS OVER CHARGED BY THIS LOCATION AND WAS TOLD THAT THEY WOULD ISSUE A REFUND CHECK. WHEN I CALLED TO CHECK ON THE REFUND CHECK. THEY TOLD ME I WOULD RECEIVE A REFUND TO MY CREDIT CARD. I WAS TRYING TO EXPLAIN THAT I NO LONGER HAD A RELATIONSHIP WITH THE...
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11 comments
#1707292

they screwed me to owe me 258.00 and the teeth don't fit run away donot use HARRY STEWART

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ID
#394907 Review #394907 is a subjective opinion of poster.
Location
Brooksville, Florida
Service
Aspen Dental Receptionist
Loss
$115

Run, Run as fast as you can from this place!

I caught the office manager padding my bill! Called her out on it and she was forced to rectify...so watch this joker carefully! Yesterday I witnessed they hygenist giving a new patient an assesment! Oh yes! The rooms are open and I sat there and heard and watched it with my own eyes. I wanted to tell that guy to run, run, run! The denture maker at this location makes the worst looking dentures that don't fit...I wonder how much training she was given. Their attitude is this is the best we can do...but prior to making the dentures every person in there told me how these would snap in, be thin, and fit like a dream...these don't even begin to line up and the teeth on the dentures look like someone chewed rocks. Without a doubt this office needs closed! Contact me as a witness when it's time to go to court...I've got data written down from day 1. Firm data and lots of pictures and plenty of recordings that I took to each visit!
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3 comments
#634210

Depends what state you are - many states it is perfectly legal as long as the person with the recording device is present during the recording. But some states it IS illegal. And it doesn't matter at all the location (Medical facility)Check state code.

#627216

I know Aspen all to well and I feel for anyone that goes there or anyone that works there ...They dont care about patients all they care about is money ... It costs a total of $40 dollars to make a full upper denture and $40 dollars to make a lower and they charge you ..$1,000 dollars or more for them and the man power to make them is a prosess however they pay there employees very little very little

#626972

I hope you are aware it is illegal to make any voice or video recordings in a medical facility without consent. So you should probably be careful with those recordings.

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ID
#394831 Review #394831 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Aspen Dental Dentures
Loss
$3000

***

went to get a tooth extraction with anesthesia they charged me 2,000 dollars i will never go back there again will not recommend to on one.they also charged me for a tooth brush that was 200 dollars that i did not ask for and they did not tell me about, when i can buy one for a dollar.then when i called to complain they said i was wrong. they estimate your bill then get a loan for you to pay before you even get any work done.I have talked to many people who have got the same treatment for only three hundred dollars. aspen dental are cons.
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ID
#394609 Review #394609 is a subjective opinion of poster.
Location
Lancaster, Ohio
Service
Aspen Dental Tooth Extraction
Loss
$500
New Reviewer

Attempted work on wrong teeth

My visit was to remove the single temporary cap covering two teeth in the lower right quadrant of my mouth with the two permanent caps that were ready. The new technician/assistant I first saw attempted, for several minutes, to remove a cap from my upper left quadrant (I believe it’s called a canine tooth) which is in fact a permanent tooth, not a temporary cap. When asked what she was doing, that that was the wrong tooth, on the wrong side, and the top of my mouth rather than the lower jaw, her reply was that she must have been looking at it upside down. Even though I was assured by the Doctor that no damage was done, we don’t know what nerve, filling, or gum damage was done in this attempted extraction of a wrong tooth, so I request this on my record as any future damage to this tooth and any repair caused by this error should be liable against ASPEN Dental. I was then told that my partial plate would be held up until my teeth were cleaned and scraped for the fitting. I advised that this work was done on my last visit two weeks prior. Does anyone read the records prior to treating a patient?
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ID
#394283 Review #394283 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Aspen Dental Tooth Extraction
New Reviewer

Consumer fraud and neglect

ongoing pressure, including personal insults as a 8 year patient of Aspen Dental, Oswego, NY. I was pressured for expensive treatments, only to be told it did not work and push me for other things.A week ago I called for an appt, filling fell out, said I was in pain. No appt for 8 days and "go to urgent care"The day of my appt, they called they would not fill it that day, only look at it and would need to come back again and no appt was available at that point. An hour later they called they no longer accept my dental plan, left me in the lurch unless I paid full price. I called another dentist and was taken in as a new patient the next day and had the filling done same day.
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ID
#393992 Review #393992 is a subjective opinion of poster.
Location
Syracuse, New York
Loss
$500

STILL IN TOTAL PAIN!

I had my teeth extracted almost 3 years ago and I am still in constant pain. I cannot have a life - the dentures do not fit and my gums are still sore. This is the worst experience I have ever had in LIFE!!!!! I have been to Aspen so many times (I can't even remember) so they would try to at least make it good - but 3 years later and I am still miserable. I just wish they would try to follow up and make good. Dental care is expensive and life is too short not to be able to live to the fullest.
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1 comment
#627566

What you need is a reline. And if they dont fit now they wont ever fit .

The central Lab does not take any resposibilty for there relines .I have seen them send relines out with cracked teeth and also dry acrylic through them saying its a reline it was there when it came in. They are a company that thinks of money only not the patient.

ID
#393804 Review #393804 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Product
Aspen Dental Dentures
Loss
$900
New Reviewer

Find a dentist that care about YOU.

Please pay very close attention to how they are trying to fleece you and your insurance company. They have billed me for services that my insurance company covered. They have sent me bill before submitting it to my insurance(likely in hopes i would pay it, and then they could also collect for my insurance). They are one of my "in network" providers, they just tried to charge me $336.00, for a cleaning, and that was after my insurance was billed. With my insurance, my cleanings are free. their only concern is money. It is more like a visit to a used car lot, than to a dentist's office. Make sure none of your grandparents are being had by these fools.
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ID
#393703 Review #393703 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Aspen Dental Dental Cleaning
Loss
$68
New Reviewer

Mr. Frederick Roukey

I have the reminder of my teeth pulled and they made me a set of dentures, in which i have to use the adhesive. Not much on the top ones and they stay in, but they had to make me a second set of bottoms and have to use a lot of adhesive, I can't eat hardly any thing cos my bottoms don't stay in. It was so embarassing going out to eat and my bottoms don't stay in long and h ave to take them out in the men's room to eat. So now i don't wear them when i eat and wear them when i don't eat. What a horrible company, i called and tell them so many times i never when back, and hardly wear them. Their TV adds are so phony and a rip off. people go to a real dental doctors, they don't know what they are doing. i think my bottom dentures go to far in the back and the back of my mouth pushes them out, but they don't listen. When i had all that money i should have gone to a real dental practice. take my advice, don't use Aspen dental. Sincerely Frederick Roukey 207347-**** If you have Questions
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ID
#391880 Review #391880 is a subjective opinion of poster.
Location
Old Town, Maine
Product
Aspen Dental Dentures
New Reviewer

Messed up my filling called back within in 48 and dentist fired

my first horrific experience was at the North Attleboro Office, i called to ask what time my appt was and the lady screamed at me told me she could not tell me over the phone.so i drove there to find out what time that day my appt was. when i got there i received the worst attitude along with if you don't like it find another dentist, i asked for my records she said sign here i did then she told me that's not your sig only to look in my record and see that it was. i called aspen made complaint talked to Michelle in Customer care. She set me up an appointment for my filling at the Aspen in Seekonk Mass, I had to work so i cancelled my appointment. I finally made my appointment on Friday March 1st 2013. I waited an hour and a half before He came in. he numbed me up began to drill i felt it he stopped numbed me some more i then questioned how long he had been a dentist he said since 2006 and began to drill again, and again he had to stop and numb some more 3 hours later i was finished he gave me a script for Tylenol 4 and i left. i was sore for a few days and then had the worst pain i had ever felt from a filling. I called back to go back in and not only to find out that the dentist that did my filling had been fired but they would and could not see me for two days. i called another aspen same thing. so i guess i'm going to sit in agonizing pain now.. I am a veteran with TriCare In insurance so bet your you no what they are not going to pay twice so now i'm out money and in pain.Please help me
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ID
#391479 Review #391479 is a subjective opinion of poster.
Location
Seekonk, Massachusetts
Service
Aspen Dental Customer Care
Loss
$150

What *** artists!

I needed to go to the dentist for a broken molar. Went for the usual treatment plan. I never needed $8,000 to have my teeth fixed! They are ridulous, rude and the male office manager acted like he was afraid of a woman who was really ticked off at them! what a joke! I wouldn't send a dead skunk for them to work on. Oh, that's right Mr.L you know who this is. ha!!! I went to lawyers and it is way to costly to even sue them.I just figure they wil get their day in court somehow.
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2 comments
#857631

Aspen dental Phoenix Az. Briefly asked if my insurance cover my kids dental check up?

The lady said it covers everything and treated my kids also said free x-Ray to deceive people. Now after insurance they sent me a bill of $408.00.

What a rip-off.

Please make sure you record your conversations and complain to the Az dental association and BBs. They are scam

#781659

It is a shame about your bad experience.

The worst choice for dental care is chain clinics owned by private equity investors. They employ young dentists heavily in debt, and really put the screws on them to bill as many revenues as possible.

Next time, seek and honest and competent dentist who owns the practice in which he works.

If he treats you honestly, as most will, be loyal to him, regardless of your insurance. You will be much happier, and have much less treatment recommended!

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ID
#390460 Review #390460 is a subjective opinion of poster.
Location
York, Pennsylvania
Service
Aspen Dental Dental Services
Loss
$4100