Anonymous
map-marker Conyers, Georgia

Review in Dental Services category from Conyers, Georgia

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Anyone in georgia looking to get justice for this corporate ripoff? I want to get in on it. Please advise.
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Reason of review:
Bad quality
3 comments
Guest

Yes I'd love to sue Aspen in Dalton. Numerous complaints here.

Guest
reply icon Replying to comment of Guest-984533

They got more legal firepower than you could ever muster. They just defeated a class action patient lawsuit in New York.

The only thing that can touch them is State Attorneys General like in Massachusetts last December.

The only thing that will touch them is if patients like you lobby state legislators to allow Boards of Dentistry to enact strict practice ownership test.

That will prevent A$pen from putting up fake owner dentist to say they own the practices, while A$pen only "manages" them. That is the scam that keep that chain and others like it operating.

Guest

I went you aspen dental in McDonough ga 1 year ago Before my wedding. They pulled out 8 or 9 teeth.

I paid for permanent but I have to take them out each night to clean them. I paid between 3,000 to 4,000 for nothing. Not even a month later win of my regular tooth broke off. And NOW I HSVE To Get 4 More Pulled Very Soon IN The Front Of month.

Now I'm going hve to come ot my pocket again.

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Anonymous
map-marker South Bend, Indiana

Continual pain

In December I went to Aspen Dental, Ireland Rd, South Bend, In; to have two bottom fillings and cleaning. After the first filling on the right side I had sever pain and swelling. Because it was the holidays and I had other Dr. appointments unrelated to teeth as well as preparing for the holidays I did not push the issue of getting back in. My tooth hurt for two weeks, I used Tylenol and hot salt water for the swelling. upon my return for the second filling I informed the same Dentist of my pain with the right side. I asked what can be done to ensure the tooth she is about to do will not hurt as the previous one. She seem to get offended and kept saying "well they are big fillings". I asked her was she saying she could not do it in order for me to not hurt for two weeks. I expressed to her that I don't feel that is acceptable and I opt not to have it done if I am going have the same results. She said it should not and she gave me a prescription for pain. Well, low and behold I had pain and I am still having pain. I came back in and expressed the feeling of sharp pain in my jaw where I was stuck with the Novocain. NOTE: during the filling of the second #18 tooth it was hurting as she did it and I expressed the cold water was hurting too. She appeared to get offended again and starting sticking me in the jaw; asking if that hurt. It did. When I returned another Dentist saw me and said the filling appear to be sitting on the nerve and had it been her doing the filling she would not have done it. She stated she would have sent me for a root canal first. I have seen another Dentist since December because of the continual pain and I'm told it is nerve damage from when she probed around my jaw with the needle saying "does this hurt". It is possible the nerve will repair itself but, can not give me a time. I to date have not received a call back from the office manager at the Ireland Rd ofc. I would not give that facility good recommendation at all. Thank you for your incompetent service!!!!!! Polly J. Winters
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Loss:
$500
Cons:
  • Tooth hurts now
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

When there is a deep cavity that is filled, SOMETIMES the nerve can go terminally inflamed and eventually abscess. It can happen to any patients by any dentist.

When it happens, the only thing to do is start a root canal immediately.

It sounds like they had a hard time getting you numbed the second time, and you may have muscle spasm on the left from repeated injections. Again, sometimes this happens, and is no one's fault.

I have worked as a root canal specialist. Something you don't here very often is that white resin fillings are more likely to make a dental nerve very inflamed than silver amalgams.

I doubt silver amalgam is even stocked at Aspen.

Look, it was a mistake to visit a corporate chain clinic. Don't know why you thought it was a good idea.

They only hire desperate recent graduates from dental school who only work there until they can find a better job. Even young dentists know it is impossible to render quality care to patients in clinics owned by private equity investors.

Anonymous
map-marker Bellevue, Washington

Other Product Review

Poor choice bad mistake never again
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Rylie Aeh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sparks, Texas

Other Product Review

Well it will be one month April 19 said they would be march19have not heard nothing from usstill don't have my parcelsabsence sucks
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Reason of review:
Problem with delivery
Anonymous
map-marker Portland, Maine

Hard lin upper an lower dentures

went for adjustment and the dentisttold me he was to hard reline meplates without even looking at themand I wasn't told that I to have hard reline within one year and they charged me 500.00 for reline I am pissed off for thi and very dis.satisfied with this went back for adjustment for this reline and dent. ground most of the reline away so teeth would fit right and went back todat and he relined top denture again so they would fit right again the service was great and friendly so I feel I don/t owe this bill Gerald rudge
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Loss:
$500
Pros:
  • Girls at desk
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Gerald,

Was this reline done in the office at the chair or in the lab taking several hours? Chairside relines in the officearen't worth any money, because the plastic is very porous.

Lab relines should last several years unless teeth have been extracted recently.

However, the impression must be super accurate.

You waste your time and money going to sleazy outfits like this. Had you seen a regular dentist who owned his own practice, he might have charged a little more, but would have gotten it right the first time.

Anonymous
map-marker Villages Of Oriole, Florida

Staff Review

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Aspen is the worst place to work for. The office mgrs are horrible n the corp office up north is just as bad. This is why they have such a horrible turn around!!!
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Anonymous
map-marker Saranac Lake, New York

Aspen Dental - Xrays Review from Saranac Lake, New York

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I went to Aspen Dental in New Hartford Ny for xrays and consultation. They told me I had 11 cavities that needed to be filled. They presured me into their treatment plan which was $2700 and i was going to have to pay $1700 out of pocket. I could not believe it.. I cancelled everything after leaving their office after I had thought about it. I went to my hometown dentist for a second opinion and he told me I only had 1 small cavity that needed to be filled. Aspen Dental is a scam!
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Reason of review:
Pricing issue
2 comments
Guest

What you don't know: This sleazebag outfit is owned by Wall Street investors, not dentists. They put the screws on corporate executives that run the joint to produce revenues.

The executives in turn lean on office managers, dental hygienists, and dentist to hit revenue targets. If they don't consistently do that, they may be fired. If dreaming up unnecessary treatment for patients is what is needed to hit revenue targets, so be it.

Something else you may not know: The Massachusetts attorney general ordered this chain to refund $990,000 to patients last December, and told them to cease and desist interfering with dentists' treatment of patients.

Aspen has been hammered like this before, but never seems to learn their lesson.

That is why corporate ownership of dental practices is such a grave danger to patients. Write your state legislator and demand that your state dental board develop ownership tests for dental practices so sleazy outfits like Aspen cannot claim they are just a company "managing" the practices.

My only question is: If you had an honest hometown dentist, why on earth did you leave him to go this this crumby corporate chain clinic?

Guest
reply icon Replying to comment of Guest-962740

I only went there because I moved 3 hours away from my home town and got a new job and I went to aspen dental because they were in network with my insurance...

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Anonymous
map-marker Bellevue, Washington

Aspen Dental - Receptionist Review from Bellevue, Washington

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I took off work because I had a HORRIBLE toothache! The dentist only perscribed an antibiotic, very aware of my pain level. Advil and anbesol weren't helping at all, so I called to see if I could get something for the pain. The receptionist told me I could get a prescription if I could get there in 20 minutes. I live 20 minutes away in light traffic. They wouldn't wait 5 minutes for me. They advertise being open until 5. They were closing at 3:30. Now I have to work all weekend with this unbearable pain. I started crying before I hung up the phone.
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Reason of review:
Poor customer service
2 comments
Guest

There are very few real dental "emergencies". A car accident in which you fracture your teeth is an emergency, in which case you should be seen at a hospital.

Having pain on a rotten tooth due to neglect is not an emergency.

Don't expect a dentist to write a prescription for narcotics to a patient that they've never met, complaining of tooth-pain. Unlike other types of pain tooth pain will not be fixed with drugs. It's taken care of by dental treatment (extraction, root-canal, etc).

Not pharmacologically. Don't wait until the last minute. If you're tooth is already in pain you already waited too long.

Go every 6 months for regular check ups to avoid costly and invasive treatments...don't wait until Friday night. We tend to have full schedules, so there is no guarantee you will be seen or treated the same day.

Guest

Morals of the story:

1. Don't wait until you have a horrible toothache to go to the dentist.

Go on a regular basis so problems can be detected and treated BEFORE they get to be big and cause pain.

2. When you are not a regular patient, you cannot expect dental offices to schedule their day around you and your problem. Toothache patients who only come when they are in pain are a dime a dozen.

3. It was a grave mistake to call a corporate chain clinic like this for help.

They rarely will treat you the same day, unlike most normal dentists who own their own practices.

There was not a dentist closer to you than 20 minutes away?

I did a web search for dentists in Bellevue, Washington, and there are tons of dentists all over the city. Why did you target the sleaziest chain clinic around for treatment?

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Anonymous
map-marker Taylor, Michigan

Paid $3000 for dentures/***/mouth sores

Received my teeth in September. In March I got a sore in my mouth. Went to Aspen they hacked the *** out of my teeth. Now they don't fit, I cant eat, and *** the inside of my cheeks when I talk. Went back and they flat out said they didn't do that. They said they barely touched my teeth at all and I came in with them that way. In the first place the problem was on the bottom and they hollowed out the top and made them like razor blades. I told them They should have never touched the top at all and they said well the Aspen Dental in Flint where you originally got them made them wrong and now they are not under warranty. Here is you screwed up teeth have a nice day. I told them I was going to contact an atty. and they said GOOD LUCK WITH THAT. Now I cant eat and my mouth is literally bleeding and I have just been screwed out of $3000.
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Loss:
$3000
Cons:
  • Cant eat or talk
Reason of review:
I was lied to.

Preferred solution: Full refund

2 comments
Guest

Thank you for your review. I had an appointment with Aspen dental because I need dentures and wanted the securedent.

I will be cancelling my appointment. After the reviews I have been reading, I will trust my regular dentist and pay a little more but get better care.

Guest

And the sad thing is, just a little bit more than that amount of money, a private dentist could have fabricated quality dentures using quality teeth by a quality American lab without skipping any of the important steps!

Few patients realize that fabricating dentures that FIT, ALL GOOD SPEAKING AND CHEWING, AND LOOK GOOD is one of the most demanding tasks we dentists do. It takes years to get really good at it.

It takes a minimum of FIVE appointments, and many times six to do it right, plus several adjustment appointments. The impression materials are expensive.

You aren't likely to get that in a sleazy clinic where young dentists come and go on a regular basis.

If you complain enough, you might get some of your money back in a few years.

Remember from here on to stay away from corporate dental clinics owned by investors instead of dentists.

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Anonymous
map-marker Wausau, Wisconsin

Dentures in days not weeks???

I had my first appointment in Jan. of this year. After three visits I still do not have my dentures. Now my next appointment for Friday has just been canceled and rescheduled for May 14th. And that is not the finial fitting, the teeth are still in wax. They do not live up to their advertising. I would like to ask for my down payment back and start some place else, but I fear it is to late for that. Would I recommend Aspen Dental to someone else? NO. What is worse I have to drive 2 hours to get to Wausau, WI.
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Pros:
  • Girl at the front desk
Reason of review:
The lenght of time to get the teeth.

Preferred solution: Price reduction

1 comment
Guest

Why the heck did you drive 2 hours to go to a sleazy investor-owned corporate clinic like Aspen? There are competent dentists all over the US.

I bet there is one within 15 minutes of where you live.

I have been fabricating quality dentures for patients for 37 years. I still follow all the steps in my dental school textbooks, and most function and look fantastic. It takes me an average of 6 appointments over a month and a half to complete a set of dentures.

You have been had by a shady operator, dude.

Next time, ignore commercials on the *** tube. No professional worth a darn has to advertise that way to get patients.

Amay Ddw
map-marker Silver Springs Shores, Florida

Aspen Dental - Dental Implants Review

I went to Aspen dental in Daytona Beach Dr Aljonaldy because i had a small chip in my front tooth. After Xrays and exam the treatment. plan was to extract 8 upper teeth and get a upper partial (which i unfortunately agreed to. After 3months of wearing a temporary plate I finally got my permanent plate. She recommended a flex partial ($400 extra) but said it would be much better but first a lady from the lab would have to look at my teeth to see if i would be a candidate for the flex partial. The lab lady said NO WAY. I thought o well the temporary plate had the wire clasp and i was doing pretty good with that. I get home and get a phone call saying Good News I can have the Flex.(i wondered what changed) $400 more. maybe? Well i get the flex and I cannot wear it. After a few months i go back (i waited that long because i thought i was going through the break in period) well she said a lot has happened. Teeth have broken behind the partial. I guess this is quite common but if she had told me that this would be even remotely possible. I would never have had that work done by the way i learned that information about teeth breaking behind a partial from a polident commercial. Well she adjusted the partial, cut a bit of it so it doesn't cover as much of the roof of my mouth. She said i had to come back the next day to have the edge polished that she cut away as the person that does that was not there. She said no appointment needed i would get in and right out. The next day i waited 45 minutes. Every appointment i had there i had to wait at least that long or longer. Anyway nothing worked and i still have a lot of trouble wearing the partial, I have to take it out a lot because it hurts and i cannot eat very well. One other bad thing is the partial does not match the teeth next to it so she talked me into whitening my remaing teeth (another $300) still do not match. Finally i went to another denist (specialist) and he can fix everything that aspen messed up. He will do 2 implants and give me a smaller partial. Said everything would be so much better would not hurt to wear it,and would not have trouble eating.I DO TRUST HIM. I will have him correct everything that aspen did wrong,however my insurance will not cover a new partial but what i have now is so terrible i will have to pay the cost(Around$6,000) I have a lawyer tring to help me recover some costs (not likely) I hope no one else would have to go through all of this mess.My point is DO NOT GO TO ASPEN DENTIAL IN DAYTONA BEACH!!! eat.
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5 comments
Guest

Good to see you are going to be fixed up. Just thought I would comment on the Flexilite flexible partials they sell.

They present the flexilite partials and the comfilite dentures as the best thing dentist have ever come across. This is just their marketing department trying to fluff a product that isn't worth ***. They try to force it onto every patient even if it doesn't fit their needs. Its funny that the lab technician had to correct the dentist about you being a candidate for the pos flexilite partials.

What the lab tech probably had to explain to the dentist was that the material cant flex into certain degrees of undercuts in the tissue or the teeth and equals sore gums. I'm not sure to what degree the flexible partials work out in private offices, but the ones at aspen turned into complete junk. The whole time I worked there I did not even see 1 that fit well or looked like anything I would wear in my mouth. The gum and teeth shade never match either.

The best part is they actually charge more for these type partials and dentures.

Aspen's special Comfilite and Flexilites are just jokes they sell to people. Run from these product pushers and never return.

Guest

There is nothing special about the Daytona beach office. The same thing would have happened at Albeqerquem New Mexico or Kalamazoo, Michigan offices.

You would have been treated incompetently and overcharged.

After 35 years of making partials, I don't much like the flexible nylon kind. The are rough and the gums, and it is hard to bond the teeth to them, so they frequently fall out. Incidentally, these flexible partials only cost about $75 more to make. Care to guess why they were so eager to "upgrade" you to one?

So you probably went to Aspen to save money, right?

You believed their TV ads. Any office that has Danica the NASCAR driver in TV ads for them must be great, right? Now your money and the insurance money is gone, and you have little chance of getting any of it back. Now you have to pay a competent and honest dentist thousands of dollars to do the job right.

The good news is that I believe he will, since he does not work at a sleazy corporate clinic.

Please tell everyone you know about your experience. Tell them it is IMPOSSIBLE with the perverse incentives and the bad lab work to get good treatment at a corporate chain clinic.

And tell them never to go to any professional that advertises on TV. It is a dead giveaway that patient turnover is very high, and for a very good reason.

Guest
reply icon Replying to comment of Guest-845713

Thanks for the advice, I will do that. Also I was never rude to her,and she asked me if I was questing her 14 years of expertise and experience. zI said no I just wanted my teeth right.

Guest

I have the same problem except lower partial I wished a 100 times over I had never walked in their doors. I still have no partial that will even go in my mouth. I have been without teeth since they pulled mine and that has been 8 weeks wish I had gone somewhere else.

Guest
reply icon Replying to comment of Guest-845684

Don't put up with this. you shouldn't pay for something you can't wear. Harass them until you get your money back from these idiots.

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Zelia Rpd
map-marker West Bend, Wisconsin

Aspen Total Money Making SCAM!

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Visited Aspen Dental in West Bend WI. for free X-ray and exam. Latex gloves could not mask the strong odor of nicotine on dental hygienist's fingers. I could not understand Dentist's thick Pakistani accent. I was told I had 3 cavities. Also advanced gum disease which would necessitate a two week antibiotic regimen. Total bill would be over $4,000. I then went to a reputable West Bend Dentist/Oral Surgeon. I had neither cavities nor gum disease. In fact gums were healthy with no underlying bone loss what so ever. You wouldn't go to K-Mart for dental work, don't go to Aspen.
View full review
Cons:
  • Being lied to
Reason of review:
Bad quality

Preferred solution: Dentist should be competent enough to offer correct diagnosis.

3 comments
Guest

I never use dental clinics. Where there is more than one dentist.

You can't always be sure you get the same dentist each time you go in.

Also dental clinics are not out for the best interest of the patients they see. They are out to make money.

Guest

Good for you. You got the free exam and x-ray, which was worth what it cost.

Then you walked without signing the contract for expensive dental treatment you did not know.

Write your state legislators and tell them you want them to enforce STATE PRACTICE LAWS BANNING NON-DENTISTS FROM OWNING DENTAL PRACTICES.

To do this, your state board will have to develop ownership tests, so the shysters that own this chain cannot claim they merely "manage" practice for dentists.

Did you know the Massachusetts attorney general hammered this chain last December, forcing them to refund $990,000 to patients for treatment never completed? They will never learn their lesson until the chain is bankrupted.

Guest

Aspen dental is on the same level as pawn shops. scammers

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Featured
Anonymous

Aspen Dental - Dental Services Review

Aspen Dental - Dental Services Review
had 12 teeth pulled with only shots put in mouth to num , was told i was hving surgery, this ws so painful i stil have nitemares about it, then ws snt home with 6 pills for pain, was told i would not have to go without teeth and then ended up without teeth for months, now 6 months with denture it has broke in half and you can see thru where was repaired, never would i want some to go thru what i did
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4 comments
Guest

Don't go to any Aspen Dental. I had to get dentures so I went to Aspen.

The dentures they made did not fit. The dentist who pulled my teeth finally said they did not fit. Shortly after that he left the company. In total I made 9 visits to get them adjusted.

Turns out they were not made out of the material I purchased. I got a basic set instead and I was not informed that I had a basic set which cost $700 and not the $1800 set I am paying for. The only reason I know this is because one of the techs told me. When the lab tech was asked about it she said she didn't have the material I ordered.

I now have 2 sets of dentures I can't wear and the more expensive set is shabbily made. The dentist I saw said they couldn't fit me and I needed to get dental implants! Sure!

I'm going to give them more of my money? I don't think so!

Guest

I extract 12 teeth and more quite frequently with local anesthetic. Sometimes patients want laughing gas and I give them that; sometimes I give them some Valium to take before the appointment.

Did you tell the dentist you wanted IV sedation and were willing to pay for it? It is not usually covered by insurance and costs a good deal.

But giving you a prescription for only 6 pain relievers after this much surgery is kind of ridiculous.

Why did you lose all those teeth? Did you WANT them all pulled? It is rare that I cannot save at least two teeth on each arch for overdentures or partial dentures.

Now you probably wished you had saved your teeth, don't you?

Patients always think that having their teeth extracted and dentures put in is a walk in the park, and everything will be a bed of roses after that. It isn't. Bone chips work their way to the surface and must be removed. The bones and gums change very rapidly, so even if a denture fits perfectly to start with, it will not fit well for long.

Soon a reline or a second denture must be constructed.

Extractions and full dentures are almost never the cheapest option. They are never the best option, either.

You made a big mistake in treatment, and another big mistake in selecting a sleazy corporate chain dental clinic, owned by investors instead of dentists, to have treatment. Unfortunately, your only other option besides dentures is to go back and have implants placed. This will not be inexpensive.

Find an honest and competent dentist who owns his or her own practice, and stick with him. Forget the cheesy chain dental offices.

Guest
reply icon Replying to comment of Guest-858068

Well by the sounds of you, I would not want your rudeness near me by an inch..Tell us how you really feel.. So it was her/his fault?

That, in a nutshell is what you said..You actually sound like your drinking! Go *** your self you arrogant drunken "seasoned dentist" LOL

Guest
reply icon Replying to comment of Guest-896322

This person did not take care of his teeth, then made the *** decision to have them all extracted. THEN he made the idiotic decision to go to the sleaziest clinic around. Some people apparently are beyond help!

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Anonymous
map-marker Ooltewah, Tennessee

Tooth Extraction Review

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The staff was really nice until I slid my debit card then all their attitudes changed. They seem to only care about money and all have attitude problems! I will not be going back for anything else. I had a tooth pulled a week ago and I'm still in severe pain!
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Reason of review:
Problems with payment
Anonymous
map-marker Scranton, Pennsylvania

Aspen Dental - Dentures Review from Scranton, Pennsylvania

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Dentist was nice, when it came to price of dentures I waited over 2 months, ive called once a week and got the same line that the office manager would get right on it today and call me. Intinally when I called to see if my insurance was in network they said it was. Today I call again to see why im not getting a call back they tell me my insurance is out of network and i have to pay over $2,000. Is this really what ive waited for. What a waste of time! When i told the office manager this was a waste of time and I would never refer anyone she said she was sorry and hung the phone up on me. Wow what great customer service this company has! This office is in wilkes barre pa off of Mundy st in the lowes plaza, dont waste your time with this place! I will find a corporate number and report this office manager today!
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Reason of review:
Problems with payment
1 comment
Guest

To be honest, it is really up to you to determine how much your insurance will pay. It is your policy.

You pay for it. As tedious as it is, YOU should learn the details about it.

That being said, going to a sleazy corporate chain clinic owned by investors instead of dentists was a very poor idea. The young, inexperienced dentists they employ do not stay there long. They have no experience making good dentures outside of school.

Good dentures cost money and cannot be constructed on the weasly fees of crumby PPO plans. You want decent dentures, you got to go to a competent dentist, not a sleazy chain clinic, and pay the price.

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