Aspen Dental Reviews

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Made me feel powerless

Since my first talk with the girls at Aspen Dental in Johnson City, Tennessee, they put the "rush" on me to sign up for credit to pay for a new upper plate and a lower partial. I had to have a couple of lower teeth pulled and when the upper plate came back (2 weeks minimum to be made and sent from NY) they fitted it and worked with it for over an hour trying to get it to fit properly. It came from NY with extra plastic in many places and where the inside made contact with the roof of my mouth was excruciatingly painful. OK, I was worn out from all the fingers and insertions into my mouth so I agreed to come back in a couple of days to see if the plate would fit itself into my mouth. I tried very hard to make it work..but within a month there was a hairline crack in the upper front of the plate but the dentist denied that there was one !! I told them there most certainly WAS a crack, that the taste buds on the end of my tongue could get caught in it and was hurting me ! They said they could not 'see' one...(like a mechanic telling you 'he couldn't duplicate the problem' and giving you the bums rush out the door. Within a week, the right front tooth broke out and I was back. By this time I had the partial and the dentist blamed it on my ***. She sanded down the four bottom front teeth on the partial to the point where they wouldn't even touch the top PLATE or the top teeth. Have you ever tried to *** through a tomato or apple or onion if your teeth did not touch ??? I complained that she had ground them down too far and she just kept saying it needed to be done to stop the pressure. I told her I used a dam at night to prevent me grinding my teeth, and I still do. She then used the drill to drill out 'crevices' in front of and behind the two teeth on either side of my lowers to allow the wires on the partial to seat. She did not tell me she was going to do this, she just DID. I have precious little enamel on the bottom teeth, and now I have even LESS. I believe this drilling was in direct causation of my right tooth now being completely broken off (last night) and hollowed out. I fully expect its opposite fellow to do the same thing if something isn't done. I called and they began telling me that they couldn't be held responsible for it...then another someone came on line and said I could come in for 'evaluation' but it would cost me $66. A WEEK FROM NOW. I asked what would they consider an emergency situation if a person was in great pain from a tooth breaking in half? No answer except that I could come in next Tuesday...5 days from now. I despise Aspen Dental and totally wish I had never gone there in the first place. I am over $3000 poorer and no way do I see them repairing their shoddy work.
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ID
#403372 Review #403372 is a subjective opinion of poster.
Location
Piney Flats, Tennessee
Service
Aspen Dental Tooth Extraction
Loss
$3500
New Reviewer

RUDE! RUDE! RUDE!

I MADE TWO APPOINTMENTS. ONE FOR ME, AND ONE FOR MY HUSBAND. BOTH FOR A ROUTINE 6 MONTH CHECK UP; XRAYS & CLEANING. WHEN WE SHOW UP, THE GIRL BEHIND THE COUNTER NEVER MADE EYE CONTACT WITH EITHER ONE OF US. BOTH OF US WENT BACK FOR XRAYS, AS WE BOTH SAT IN AJOINING CHAIRS-MY HUSBAND BEGAN TELLING THE HYGENIST THAT HE HAD PREVIOUS EXTENSIVE DENTAL WORK DONE TO THE UPPER TEETH, HE ADVISED THAT HE HAD THREE BRIDGES IN PLACE AND THE DENTIST AND ENDONTIST THAT HAD PREFORMED INSTALLED THESE BRIDGES TOLD HIM TO TELL ANY OTHER DENTIST TO BE VERY CAREFUL WITH ONE OF THE MOLARS IN THE BACK THAT ONE OF THE BRIDGES WERE ATTACHED TO. IT IS NOT IN PERFECT CONDITION-AND A LITTLE SENSITIVE WHEN PROBED-BUT WOULD BE FINE TO ATTACH A BRIDGE TO-AND WOULD LAST ABOUT 5 YEARS, MAYBE LONGER. MY HUSBAND ASKED THE HYGENIST TO TRY TO STAY AWAY FROM THAT MOLAR...BIG MISTAKE!!! SOME WOMAN THAT DID'T EVEN INTRODUCE HER SELF, BUT APPEARED TO BE SOME KIND OF OFFICE MANAGER TOLD HIM THAT HE NEEDED TO GET UP OUT OF THE CHAIR AND LEAVE IF HE WAS'T GOING TO ALLOW A FULL EVALUATION!!! MY JAW DROPPED-I INTERJECTED "WHAT IF THE HYGENIST GOES SLOWLY AROUND THAT TOOTH AND IF HE FEELS PAIN, SHE CAN STOP"? THE NASTY OFFICE MANAGER TYPE PERSON TOLD BOTH OF US NO, AND THAT THE EXAM WAS OVER, HE NEEDED TO LEAVE!!! NEEDLESS TO SAY, I GOT OUT OF MY CHAIR AND LEFT THE OFFICE TOO!!! I CALLED AETNA AND THE CORPORATE OFFICE FOR ASPEN DENTAL AND FILED COMPLAINTS. I WAS TOLD THAT A "JACK" FROM ASPEN DENTAL WOULD CALL ME BACK. THAT WAS NEARLY 24 HOURS AGO...NO CALL BACK YET.
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ID
#403323 Review #403323 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Aspen Dental Dental Services
Loss
$100
New Reviewer

2 nd chance Failure

Well The owner of this Aspen location contacted me and wanted to get this fixed. I agreed to come in and see what they would do. They agreed to make it right and did a few adjustments. They said they needed me to come in and check my posts. Posts that were not needed as they figured out it was the dentures being too tight and causing the *** response. Well they billed me to check my posts. they knew I was unemployed (try getting a job with no teeth just posts) and they turned the bill into my ex-dental insurance also. This was suppose to be free according to the original terms. They said all charges for the posts would be taken care of, and I still owe tons to Care Credit. I wanted to be cool and see if they could do the right thing. I guess not.
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ID
#403192 Review #403192 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Product
Aspen Dental Dentures
Loss
$5000
New Reviewer

Flase teeth

I had all my teeth pulled by there recomendation.I have had my upper and lowers in for since lastfall. My upper fit good, my lower will not stay in. I have tryed every type of arhesive but can not find anything to keep them in place. I get half way through a meal with out them breaking loose. I have almost chocked to death twice now because of them not staying in. If i would of been by self would not e hear now. Now they want me to put in implants I can not afford to do this I spent to much money already for what I got, I need some type of anchor put in to hold them in place.
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1 comment
#642981

All bottom dentures are like that its not just aspen dental

ID
#403155 Review #403155 is a subjective opinion of poster.
Location
Wausau, Wisconsin
Service
Aspen Dental Dental Implants

Get a SECOND opinion!!!

I went to Aspen Dental because I needed to find a dentist that had payment options, since my insurance sucks. When I went in for the cleaning/ check up, I walked out 3 hours later with a $3,000 credit care plan, extensive x rays, and a diagnosis of periodontal disease. The hygienist informed me that if I didn't exacerbate over my dental hygiene at home and get all of these costly treatments that my teeth would fall out and said that the roots were already damaged. I having never been scammed by a medical doctor believed her and worked very hard at perfecting the art of home dental care, I also bought the recommended spinning toothbrush because "vibrating brushes" are evil. When I went back for the second appointment she stated that what I did was not good enough and proceeded to do root planning and antibiotic shots to my gums. As she explained it...this would be a lifetime of maintenance. I stopped going because I felt that they were rude and disrespectful. I would treat an animal with more courtesy. A year later I found myself at a small, private dentist. They found NO SIGNS of GUM disease and my teeth were healthy and strong- root to tip. When I stopped going to Aspen, they stopped billing me and immediately filed collections with affected my credit. Don't fall pray to the lure of their "accommodating financial options." The walls were covered with periodontal disease posters and they filed people in and out like cattle selling them everything from spinning toothbrushes to a full set of new chompers!!!
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ID
#403112 Review #403112 is a subjective opinion of poster.
Location
Barker, New York
Loss
$2300

To whom ever, DO NOT BE SCAMMED!

I had broken off one of my front teeth and needed a dentist ASAP to repair it. Called some office hundreds of miles away to schedule the appointment only to find out when I got there that my appointment wasn't for another three hours! After coming back, wish I never would have, I received over 20 x rays that were painful, a person measured my gums then proceeded to throw 'offers' at me like she was a scripted sales lady! Once the stone cold, deer in the head lights looking 'dentist' showed up, she TOO proceeded to 'sell' me on keeping my teeth! After she pretty much told me I would need dentures. I only wanted my front tooth repaired! I am a woman in my early 40's who works with the public and try to take very good care of my looks. The dentist then left the room and said her general manager would be in to discuss the finances with me. WOW!!!! REALLY??? I JUST WANTED MY FRONT TOOTH REPAIRED! Instead I get a typed out estimate that was OUTRAGEOUS!!!! I was SO livid by this point that I just grabbed the papers and stormed out! I cannot, and WILL NOT let this go!!!
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1 comment
#642984

You don't get 20 x rays and its a comprehensive oral exam that means look and see everything that is wrong with your mouth not just your tooth

ID
#402958 Review #402958 is a subjective opinion of poster.
Location
Saint Elmo, Illinois
Service
Aspen Dental Dental Services

I THOUGHT FRAUD WAS A CRIME

Aspen offered free exam and xrays. They confirmed before I left the office that there was no charge. They in turn billed my insurance. Of course they used a portion of my max for the year. Their estimate for dental work was a joke. Their bottom line was as much or more than an out of network dentist is going to charge. Since I left their office having been assured their was no charge and went to another dentist I have to pay another two hundred dollars out of pocket. My claim was denied because Aspen had just billed them for same service. A truly sad factor is that the insurance companies who put these idiots in their networks have no concern when you report their *** games.
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3 comments
#800716

This is EXACTLY what I'm going through now with them, these guys are absolute criminals and I am going to keep spreading the word about them until I drop, I also had this same problem at the west melbourne office, I'm sorry your also reaping the benefits of giving your business to them!!!

#641130

How is it a fraud -- they billed for services provided. Most of the times all the incentives and discounts are for patients that don't have insurance, I believe that is also the case with Aspen.

If you go to another dentist, and don't want them to bill your insurance for X-rays, you can request your x-rays to be transferred from Aspen to your new dentist. Nothing is wrong with that and Aspen office is obligated to provide you those X-rays.

#640800

Read the fine print, it clearly says free exam and x rays for people over 21 with no insurance. Ignorance on you part is not fraud.

The free exam is meant to allow prople who without insurance dont have any other options it is a way to actually get the care they most likely could not afford otherwise. Its not meant for people like you who are in the fortunate position where they have options on where to go and have insurance benefits to help assume some of the costs.

I can imagine you dont go to work everyday for free, why would you expect the dental office to work for free. Stop trying to abuse the system and be grateful you are lucky enough to have insurance because so many people do not.

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ID
#402606 Review #402606 is a subjective opinion of poster.
Location
Palm Bay, Florida
Service
Aspen Dental Dental Insurance
Loss
$397

This dentist is a real menace

I do not mean to be crass but this dentist company has long been a pain in my *** they are terrible I will admit this I am still not 18 unable to choose my own dentist and at least my parents claim that our insurance plan only covers these clowns . My brother and I both went to get sealents on our teeth but they forgot to give my brother a cleaning first he wound up with four cavities and instead of getting sued like they deserved they filled the cavities making more money they do not run a laser or even a sedative practice just that novocain *** and when I am scared at my checkups they say what are you scared of nothing to be scared of these idiots know well where dental phobia comes from but do not go sedative they very cheap and when getting my cleaning I was subjected to garbage they do not do to their adult customers they harrassed me about the plaque and tartar when I had not gone for more than a year and I have hard mineral saliva I have read the other complaints and I hope we win this war T
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4 comments
#703055

Ok. I have only been through 65 of these complaints so far and I cannot keep my mouth shut anymore.

You pathetic individuals who comment on these stories need to seriously shut the *** up. Were you there when ANY of these things happened to these people?! NO. Although, it does seem that you only run your mouth when someone is unemployed, doesn't use proper grammar, seems to be a pissed off liar or is under 18.

Strange. But when someone has a complaint that is obviously malpractice or just disgustingly terrible customer service, then you have nothing to say? A comprehensive exam does NOT involve pushing unneeded services down patients throats. This girl may be under 18 but I agree and think she sounds a *** of a lot more knowledgeable than you people who try to spit out some useless dental terminology to make yourselves sound smart and make others feel *** and worthless.

Obviously if your leaving these comments and are so knowledgeable about dentistry - MY guess is that you either work for Aspen or have the same poor work ethic and attitude as it seems like most of the people there do. Get a life and if you have nothing encouraging or respectful to say to these people who "may or may not" have been through *** then keep your smart *** comments to yourself.

#642871

I have always been terrified of the pain from dental procedures. Watch Little Shop of Horrors this is how I view sadomasochist dentists and dental hygienist.

#642864

You are a big boy, you should not need to be sedated for a dental cleaning. Sedation has its own side effects and risks and should not be used just because you want it.

Sounds like the dentist did exactly what is standard of care. Besides,if they use sedation, your parents would have to pay for it. The cost is not a factor for the dentist but it is for many parents who have limited income. Hard saliva?

Never heard that one before. Try a brush and floss 3 times a day.

Try getting a cleaning every 6 months, as is recommended. Don't blame the hygienist for telling you what you need to do.

#640539

First off lets clear somethings up....i seriously doubt they just forgot to give your brother a cleaning, he was probably only scheduled for sealants. also, what caused your brothers cavities is him not taking good care of his teeth.

The only person at fault/ to blame is himself. Second of all, stop acting like you know anything about dental care because you obviously dont. A dental laser is not designed to be used for cavities with any significant depth, it can only be used for the most superficial and small cavities, and if then it is a very controversial technique that is not supported by most dentists. An anesthetic injection is still the standard of care for numbing teeth prior to a procedure like a filling.

Third of all, its their job to instruct you on proper oral hygiene when you come in with plaque all over your teeth because you clearly dont know what end of the toothbrush to use.

If you dont want them to lecture you try actually taking care of your teeth. Consider this a life lesson, and stop acting like a punk kid!

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ID
#402262 Review #402262 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Aspen Dental Dental Cleaning
New Reviewer

CROOKS!

I had an appointment scheduled to get x-rays and an evaluation and thereafter a cleaning. Immediately prior to the cleaning they make you "pre-pay,' kind of odd when you have 100% coverage and they're in-network, but the woman was adamant that I owed this therefore I did not have the cleaning done. I then verified with my insurance that indeed it was covered at 100% through this dental office and it was, I then call Aspen Dentals main customer service line to express my displeasure and the rep told me that they NEVER do cleanings at the first appointment. Really, because clearly that's what I was going to be paying for...Obviously, they're crooked and I should've known better than to go to a "chain" dental office! I'll stick with the little guy!
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ID
#401327 Review #401327 is a subjective opinion of poster.
Location
Troy, New York
Service
Aspen Dental Dental Cleaning
Loss
$400
New Reviewer

Still in Pain, Broke

Aspen Dental got my wage works card immediately for $2500. All I wanted was my front tooth after 10 years with it missing. I had no pain until I started going to Aspen Dental. The manager says "no more work can be done until I pay $500 and $650 of $1300 for 2 more Crowns and a 2 root canals. This money is only for temporary crowns?! I am still in pain after 3 months of ongoing repeat visits. I had 2 root canals, 2 fillings,and a front bridge. 1 tooth still has a partial nerve inside.I have no more time off available. I have since found a reputable Dentist to start the evaluation all over again on my days off.
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ID
#400630 Review #400630 is a subjective opinion of poster.
Location
Kankakee, Illinois
Service
Aspen Dental Tooth Crown Services

One hour wait

I own a business and I bend over backwards to keep my customers----why does it take an hour from appointment time to be seen lousy service... poor planning on the scheduling area- this is a common occurance with Aspen. My gal was there for two hours on her last appointment. These people do not care about some one elses time just there own They sould be paying me for my time- seems like I remember a book= sue the bastards the whole sense at aspen has the feel of a used car dealership see this person then see that person then lets check your isurance and then they make one mistake after another on their billing
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3 comments
#641026

Who is answering these complaints? Not anyone I would wish to deal with. "Shut up and wait your turn?" Hope you dont ever expect good service with that attitude!

#640298

:)

#636866

Hey sounds to me like you are the problem. Im sure you would like them not to rush through your treatment because the person after you has arrived, so obviously they arent going to do that when you walk in the door.

Ive never been to any doctors office where i didnt have to wait.

So just shut up and wait your turn. No one forced you to go there.

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ID
#399916 Review #399916 is a subjective opinion of poster.
Location
The Villages, Florida
Service
Aspen Dental Customer Care

Allergic reaction!!

My daughter has been there multiple times before and never had a problem until this last time. She was given a different dentist for some fillings. (she has had novicane before) Afterwards she complained of her face itching really bad. Then she woke up the next day to get ready for school and her skin around her chin had come off and where her fillings were done had sores!!! we tried to call, they weren't open, called their "emergency" line and they just blow smoke up your *** Don't bother going there because when you have a problem the last thing they want to do is help you. You'd be better off going to an urgent care dental.
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3 comments
#655504

The reaction you describe sounds like it was a latex allergy! Have your daughter tested by an allergist.

#634541

I feel for your daughter as going to the dentist is tough enough as it is. But since you haven't had any type of diagnosis or even bothered apparently to take your child to a doctor, you really don't know what caused this.

If the skin around her chin had actually come off as you claim, I would think this would entail a medical emergency and you should head to the closest ER.

Apparently, it was more important for you to complain here.

#636621
@PissedConsumer634541

you are absolutely right! er visit should've been 1st priority, instead of complaining on a comment post!! ,)

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ID
#399054 Review #399054 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

I was given a crown not repairing my broken tooth.

Dr.Malone told me he could put pins in my broken tooth and build it up.I did not want a crown.So I get a crown not knowing what he was doing.The office never got approval from my insurance.I have no coverage for the crown.I get another bill in the mail for 327.80 that they told me the insurance was paying.So where do the office staff come up with these numbers without insurance approval?Now I have to pay the whole bill for the crown.Is this their normal way of doing business?My insurance company has no record of any contact from Aspen Dental.
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1 comment
#636626

wow! I really hope that they take care of the bill and not do that to anyone else!

ID
#398923 Review #398923 is a subjective opinion of poster.
Location
State College, Pennsylvania
Service
Aspen Dental Dental Insurance
Loss
$929
New Reviewer

I SUFFERED THE MOST PAINFUL EXPERIENCE OF MY LIFE!!!

I have been an Aspen Dental patint for 5 years. Each time I have been there, there is an entirely different staff from the receptionists, to the assistants, to the dentists. Aside from the staff changes I had no complaints except that they desperately tried to talk me into expensive procedures I didn't need. The wanted to schedule me for a perio-prophy after doing a perio probe. They did not know that I have 35 years of detal office experience under my belt & I know what the numbers mean. My number were all good (ones & twos) & a perio prophy (deep cleaning) is for people whose numbers are fours & fives. They tried to schedual me for $1200 dollars worth of deep cleaning that I didn't need. But that is not my complaint. On Tuesday I had an emergency. I had a badly infected molar. I went in to wait for an appointment to open up first thing in the morning. The wait was not long, less than an hour. I fully expected to get an Rx for an antibiotic, knowing it is impossible to completely numb a tooth that is severely infected. But the DDS told me that I needed to have the tooth removed right then & there. Since I wasn't shown the xray, I did not know it was as bad as it was, tho I suspected it was severe due to the amount of pain & swelling I was having. The DDS then tried to numb the tooth with a procedure that was unfamiliar to me, it numbs the tooth only instead of the entire quadrant of the jaw. When she hit my tooth with this numbing device I screamed, she hit it three more times & I screamed louder & everything went white in my head, I saw stars & I am sure that I passed out. (I am not a screamer & I have a high tolerance to pain. I gave birth to children back in the early 80's when it was popular theory at the time to not accept any drugs for pain as they thought it was bad for the baby. I did NOT scream during the birth process at any time, nor did I pass out.) In the Aspen office when I came to, no one was in the room, but the DDS returned shortly (I'm assuming it was shortly, I really have no idea how long I was out.) I asked her what it was she had just done to me & I begged her not to do it again. She explained that it was 'single tooth anesthesia. I told her it did not work, my tooth was not numb at all. I asked her why the pain had been so severe & she said that I "had a hot tooth." I was so furious, I was shaking, I was so upset that I couldn't think straight. I asked her to please use some carbocain or novacain with a regular needle which she did. It immediately numbed my upper jaw & lip...my infected tooth was number 19, which is a tooth on the lower left. Wanting the entire experience to be over with I let her extract the tooth. She did a quick elevation & tug with the forceps & the tooth came right out. She then told me that she would be back in a moment to put in a medicated packing, but a long time passed & she never came back. Finally an assistant came in, removed the bib & dismissed me. No sutures were put in, no antibiotic was given, nor anything for pain. I was charged for a surgical extraction when the procedure was clearly a simple one. I had to ask for some medication & the assistant came back in with an Rx for pain, but no antibiotic. (I didn't look at the Rx until I was at the pharmacy.) I developed a dry socket & contacted the emergency number on Saturday, April 6th, 2013 (yesterday) I got a huge run around from the DDS claiming she had phoned in medications when she had not. The entire experience was an absolute nightmare. I would love to know if I can sue for the agony I went through as well as being charged for a procedure that was not done. I would be happy to hear from anyone with helpful advise at MelindaDolan1966@***.com
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3 comments
#676413

Aspen dental in saginaw Michigan completely destroyed my tooth. I had a broken molar which turned into an infection .

Went to get it removed and the local anesthetic wasn't enough but the woman insisted that I 'man up' and finish the extraction. I denyed and left with the most pain in my life for the weekend. Went to see a specialist . And he told me after the first look with no xrays he can tell that I need to be sedated because the infection was so sever local anesthetic wouldn't be enough and he told me that any real dentist would have told me the same thing..

this isn't even my only complaint! I thought maybe it as just saginaw so my wife went to flint aspen dental for a filling that wasn't even bothering her. She just wanted it taken care of. They convinced her she need all sorts of *** instead.

(Still not touching the tooth she even had a complaint about) and now she has been in severe pain ever since. They asked her to come back and they gave her some *** paste that would fix it and it didn't do a thing besides cost more money. Now we have to go see a real dentist because aspen has messed up her mouth as well. I say proudly *** aspen dental.

Never go there unless you want to waste money and be in pain.

Aspen dental is the worst dentist office both of us and apparently a ton of other people have ever experienced. We are currently filing our complaint along with every other person Aspen as messed up.

#634257

Heres some advice.... Stop lying and exagerating the truth.

The "deep cleaning" is designed to treat periodontal disease which is a bacterial infection in the gums and sounds like your case was pretty severe if your tooth came right put as you claim it did. Maybe if you would have listened to them in the first place when they told you about your condition in the first place instead of claiming to know more than the dentist you would have never had to go through this agony in the first place. The only person you should sue is yourself for being dumb in the first place.

How about showing some gratitude for getting your infected tooth out right away. And also the source of the infection was the tooth and if you remove the source of the infection the infection will resolve naturally and no antibiotics are needed, but i guess you knew that already from your 35 years of answering a phone at a dentist office.

#639247
@PissedConsumer634257

Advice well said.

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ID
#398908 Review #398908 is a subjective opinion of poster.
Location
Flint, Michigan
Service
Aspen Dental Dental Cleaning
New Reviewer

Management Disaster!!

Fortunately, I have only good things to say about the doctors and hygienists at Aspen. The same CANNOT be said for the clerical staff, however. It seems that every time I am in the office, there is an unhappy patient demanding to speak to a manager. Today, that patient was me. I arrived 10 minutes early for my 3pm appointment this afternoon. When I approached the desk to sign myself in, the receptionist, Jessica, did not even look up from the computer screen to look at me and offer even a smile or a nod. Quite rude, and of course, awkward since I was standing merely inches in front of her for the several minutes it took to fill out the sign-in sheet. Then I took a seat in the waiting room...and waited. Thirty minutes later, my cell phone rang. I was surprised to see that it was Aspen Dental, calling to reprimand me for being half an hour late for my appointment. I replied, "I'm here. I've been sitting in your waiting room for 40 minutes." The rude receptionist who went out of her way to ignore me upon my arrival stood up with the telephone receiver to her ear and looked at me for the very first time. I waved to her, my phone still affixed to my ear and she started scrambling around frantically. "I've been sitting here for three quarters of an hour. Are you telling me you never even checked me in and that I could have been seen and done with my appointment already?" The rude receptionist stuttered and scurried away. Finally, I was whisked into an exam room and seen. My procedure took all of fifteen minutes to complete. On my way out, I spoke to the manager. The manager did not hesitate to blame her worker and let me know that she was a new and inexperienced employee. This only proves to me the inefficacy of the manager herself. If one of her workers is new to the job, she should be shadowed closely BY THE MANAGER to ensure these sort of slip ups don't happen! I am embarrassed for the entire clerical staff there, especially for the manager who is clearly not fulfilling EITHER of her roles as leader for her employees or as customer service liaison. This is not the first time I've experienced questionable service at the front desk at Aspen Dental. Last winter, I scheduled a procedure and was asked by two different people to pay two different prices for the same procedure, differing by MORE THAN ONE THOUSAND DOLLARS! To clarify, both estimates were after insurance had been applied and were the final out of pocket cost. Most businesses go out of their way nowadays to ensure that their employees are held accountable, and that their customers are satisfied, considering that stories like these immediately find their way into social media and become the laughing stock of everyone on the disgruntled customer's friend list. If I were affiliated in any way with Aspen Dental as a business venture, I would be ashamed, As a patient, I am embarrassed enough for you.
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2 comments
#636630

there are a lot of rude workers now a days and it's not right how they act towards people...but there are some few GREAT workers out there that need to hear that they are doing a wonderful job! a big thank you to all the great ones who know how to do your job and are very nice towards people!!! :zzz

#634740

What aspen was this?

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ID
#398475 Review #398475 is a subjective opinion of poster.
Location
Newburgh, New York
Service
Aspen Dental Dental Cleaning