Unclaimed
Aspen Dental
Reviews and Complaints
4.5M
CLAIMED LOSSES
4.5K
TOTAL REVIEWS
1M
PAGE VIEWS
34
ISSUES RESOLVED
Aspen Dental Reviews
New Reviewer
Made me feel powerless
Since my first talk with the girls at Aspen Dental in Johnson City, Tennessee, they put the "rush" on me to sign up for credit to pay for a new upper plate and a lower partial. I had to have a couple of lower teeth pulled and when the upper plate came back (2 weeks minimum to be made and sent from NY) they fitted it and worked with it for over an hour trying to get it to fit properly. It came from NY with extra plastic in many places and where the inside made contact with the roof of my mouth was excruciatingly painful. OK, I was worn out from all the fingers and insertions into my mouth so I agreed to come back in a couple of days to see if the plate would fit itself into my mouth. I tried very hard to make it work..but within a month there was a hairline crack in the upper front of the plate but the dentist denied that there was one !! I told them there most certainly WAS a crack, that the taste buds on the end of my tongue could get caught in it and was hurting me ! They said they could not 'see' one...(like a mechanic telling you 'he couldn't duplicate the problem' and giving you the bums rush out the door. Within a week, the right front tooth broke out and I was back. By this time I had the partial and the dentist blamed it on my ***. She sanded down the four bottom front teeth on the partial to the point where they wouldn't even touch the top PLATE or the top teeth. Have you ever tried to *** through a tomato or apple or onion if your teeth did not touch ??? I complained that she had ground them down too far and she just kept saying it needed to be done to stop the pressure. I told her I used a dam at night to prevent me grinding my teeth, and I still do. She then used the drill to drill out 'crevices' in front of and behind the two teeth on either side of my lowers to allow the wires on the partial to seat. She did not tell me she was going to do this, she just DID. I have precious little enamel on the bottom teeth, and now I have even LESS. I believe this drilling was in direct causation of my right tooth now being completely broken off (last night) and hollowed out. I fully expect its opposite fellow to do the same thing if something isn't done. I called and they began telling me that they couldn't be held responsible for it...then another someone came on line and said I could come in for 'evaluation' but it would cost me $66. A WEEK FROM NOW. I asked what would they consider an emergency situation if a person was in great pain from a tooth breaking in half? No answer except that I could come in next Tuesday...5 days from now. I despise Aspen Dental and totally wish I had never gone there in the first place. I am over $3000 poorer and no way do I see them repairing their shoddy work.
ID
Location
Piney Flats, Tennessee
Service
Aspen Dental Tooth Extraction
Loss
$3500
New Reviewer
RUDE! RUDE! RUDE!
I MADE TWO APPOINTMENTS. ONE FOR ME, AND ONE FOR MY HUSBAND. BOTH FOR A ROUTINE 6 MONTH CHECK UP; XRAYS & CLEANING. WHEN WE SHOW UP, THE GIRL BEHIND THE COUNTER NEVER MADE EYE CONTACT WITH EITHER ONE OF US. BOTH OF US WENT BACK FOR XRAYS, AS WE BOTH SAT IN AJOINING CHAIRS-MY HUSBAND BEGAN TELLING THE HYGENIST THAT HE HAD PREVIOUS EXTENSIVE DENTAL WORK DONE TO THE UPPER TEETH, HE ADVISED THAT HE HAD THREE BRIDGES IN PLACE AND THE DENTIST AND ENDONTIST THAT HAD PREFORMED INSTALLED THESE BRIDGES TOLD HIM TO TELL ANY OTHER DENTIST TO BE VERY CAREFUL WITH ONE OF THE MOLARS IN THE BACK THAT ONE OF THE BRIDGES WERE ATTACHED TO. IT IS NOT IN PERFECT CONDITION-AND A LITTLE SENSITIVE WHEN PROBED-BUT WOULD BE FINE TO ATTACH A BRIDGE TO-AND WOULD LAST ABOUT 5 YEARS, MAYBE LONGER. MY HUSBAND ASKED THE HYGENIST TO TRY TO STAY AWAY FROM THAT MOLAR...BIG MISTAKE!!! SOME WOMAN THAT DID'T EVEN INTRODUCE HER SELF, BUT APPEARED TO BE SOME KIND OF OFFICE MANAGER TOLD HIM THAT HE NEEDED TO GET UP OUT OF THE CHAIR AND LEAVE IF HE WAS'T GOING TO ALLOW A FULL EVALUATION!!! MY JAW DROPPED-I INTERJECTED "WHAT IF THE HYGENIST GOES SLOWLY AROUND THAT TOOTH AND IF HE FEELS PAIN, SHE CAN STOP"? THE NASTY OFFICE MANAGER TYPE PERSON TOLD BOTH OF US NO, AND THAT THE EXAM WAS OVER, HE NEEDED TO LEAVE!!! NEEDLESS TO SAY, I GOT OUT OF MY CHAIR AND LEFT THE OFFICE TOO!!! I CALLED AETNA AND THE CORPORATE OFFICE FOR ASPEN DENTAL AND FILED COMPLAINTS. I WAS TOLD THAT A "JACK" FROM ASPEN DENTAL WOULD CALL ME BACK. THAT WAS NEARLY 24 HOURS AGO...NO CALL BACK YET.
ID
Location
Tampa, Florida
Service
Aspen Dental Dental Services
Loss
$100
New Reviewer
2 nd chance Failure
Well The owner of this Aspen location contacted me and wanted to get this fixed. I agreed to come in and see what they would do. They agreed to make it right and did a few adjustments. They said they needed me to come in and check my posts. Posts that were not needed as they figured out it was the dentures being too tight and causing the *** response. Well they billed me to check my posts. they knew I was unemployed (try getting a job with no teeth just posts) and they turned the bill into my ex-dental insurance also. This was suppose to be free according to the original terms. They said all charges for the posts would be taken care of, and I still owe tons to Care Credit. I wanted to be cool and see if they could do the right thing. I guess not.
ID
Location
Cedar Rapids, Iowa
Product
Aspen Dental Dentures
Loss
$5000
New Reviewer
Flase teeth
I had all my teeth pulled by there recomendation.I have had my upper and lowers in for since lastfall. My upper fit good, my lower will not stay in. I have tryed every type of arhesive but can not find anything to keep them in place. I get half way through a meal with out them breaking loose. I have almost chocked to death twice now because of them not staying in. If i would of been by self would not e hear now. Now they want me to put in implants I can not afford to do this I spent to much money already for what I got, I need some type of anchor put in to hold them in place.
1 comment
ID
Location
Wausau, Wisconsin
Service
Aspen Dental Dental Implants
Get a SECOND opinion!!!
I went to Aspen Dental because I needed to find a dentist that had payment options, since my insurance sucks. When I went in for the cleaning/ check up, I walked out 3 hours later with a $3,000 credit care plan, extensive x rays, and a diagnosis of periodontal disease. The hygienist informed me that if I didn't exacerbate over my dental hygiene at home and get all of these costly treatments that my teeth would fall out and said that the roots were already damaged. I having never been scammed by a medical doctor believed her and worked very hard at perfecting the art of home dental care, I also bought the recommended spinning toothbrush because "vibrating brushes" are evil. When I went back for the second appointment she stated that what I did was not good enough and proceeded to do root planning and antibiotic shots to my gums. As she explained it...this would be a lifetime of maintenance. I stopped going because I felt that they were rude and disrespectful. I would treat an animal with more courtesy. A year later I found myself at a small, private dentist. They found NO SIGNS of GUM disease and my teeth were healthy and strong- root to tip. When I stopped going to Aspen, they stopped billing me and immediately filed collections with affected my credit. Don't fall pray to the lure of their "accommodating financial options." The walls were covered with periodontal disease posters and they filed people in and out like cattle selling them everything from spinning toothbrushes to a full set of new chompers!!!
ID
Location
Barker, New York
Loss
$2300
To whom ever, DO NOT BE SCAMMED!
I had broken off one of my front teeth and needed a dentist ASAP to repair it. Called some office hundreds of miles away to schedule the appointment only to find out when I got there that my appointment wasn't for another three hours! After coming back, wish I never would have, I received over 20 x rays that were painful, a person measured my gums then proceeded to throw 'offers' at me like she was a scripted sales lady! Once the stone cold, deer in the head lights looking 'dentist' showed up, she TOO proceeded to 'sell' me on keeping my teeth! After she pretty much told me I would need dentures. I only wanted my front tooth repaired! I am a woman in my early 40's who works with the public and try to take very good care of my looks. The dentist then left the room and said her general manager would be in to discuss the finances with me. WOW!!!! REALLY??? I JUST WANTED MY FRONT TOOTH REPAIRED! Instead I get a typed out estimate that was OUTRAGEOUS!!!! I was SO livid by this point that I just grabbed the papers and stormed out! I cannot, and WILL NOT let this go!!!
1 comment
ID
Location
Saint Elmo, Illinois
Service
Aspen Dental Dental Services
I THOUGHT FRAUD WAS A CRIME
Aspen offered free exam and xrays. They confirmed before I left the office that there was no charge. They in turn billed my insurance. Of course they used a portion of my max for the year. Their estimate for dental work was a joke. Their bottom line was as much or more than an out of network dentist is going to charge. Since I left their office having been assured their was no charge and went to another dentist I have to pay another two hundred dollars out of pocket. My claim was denied because Aspen had just billed them for same service. A truly sad factor is that the insurance companies who put these idiots in their networks have no concern when you report their *** games.
3 comments
ID
Location
Palm Bay, Florida
Service
Aspen Dental Dental Insurance
Loss
$397
This dentist is a real menace
I do not mean to be crass but this dentist company has long been a pain in my *** they are terrible I will admit this I am still not 18 unable to choose my own dentist and at least my parents claim that our insurance plan only covers these clowns . My brother and I both went to get sealents on our teeth but they forgot to give my brother a cleaning first he wound up with four cavities and instead of getting sued like they deserved they filled the cavities making more money they do not run a laser or even a sedative practice just that novocain *** and when I am scared at my checkups they say what are you scared of nothing to be scared of these idiots know well where dental phobia comes from but do not go sedative they very cheap and when getting my cleaning I was subjected to garbage they do not do to their adult customers they harrassed me about the plaque and tartar when I had not gone for more than a year and I have hard mineral saliva I have read the other complaints and I hope we win this war T
4 comments
ID
Location
Buffalo, New York
Service
Aspen Dental Dental Cleaning
New Reviewer
CROOKS!
I had an appointment scheduled to get x-rays and an evaluation and thereafter a cleaning. Immediately prior to the cleaning they make you "pre-pay,' kind of odd when you have 100% coverage and they're in-network, but the woman was adamant that I owed this therefore I did not have the cleaning done. I then verified with my insurance that indeed it was covered at 100% through this dental office and it was, I then call Aspen Dentals main customer service line to express my displeasure and the rep told me that they NEVER do cleanings at the first appointment. Really, because clearly that's what I was going to be paying for...Obviously, they're crooked and I should've known better than to go to a "chain" dental office! I'll stick with the little guy!
ID
Location
Troy, New York
Service
Aspen Dental Dental Cleaning
Loss
$400
New Reviewer
Still in Pain, Broke
Aspen Dental got my wage works card immediately for $2500. All I wanted was my front tooth after 10 years with it missing. I had no pain until I started going to Aspen Dental. The manager says "no more work can be done until I pay $500 and $650 of $1300 for 2 more Crowns and a 2 root canals. This money is only for temporary crowns?! I am still in pain after 3 months of ongoing repeat visits. I had 2 root canals, 2 fillings,and a front bridge. 1 tooth still has a partial nerve inside.I have no more time off available. I have since found a reputable Dentist to start the evaluation all over again on my days off.
ID
Location
Kankakee, Illinois
Service
Aspen Dental Tooth Crown Services
One hour wait
I own a business and I bend over backwards to keep my customers----why does it take an hour from appointment time to be seen lousy service... poor planning on the scheduling area- this is a common occurance with Aspen. My gal was there for two hours on her last appointment. These people do not care about some one elses time just there own They sould be paying me for my time- seems like I remember a book= sue the bastards the whole sense at aspen has the feel of a used car dealership see this person then see that person then lets check your isurance and then they make one mistake after another on their billing
3 comments
ID
Location
The Villages, Florida
Service
Aspen Dental Customer Care
Allergic reaction!!
My daughter has been there multiple times before and never had a problem until this last time. She was given a different dentist for some fillings. (she has had novicane before) Afterwards she complained of her face itching really bad. Then she woke up the next day to get ready for school and her skin around her chin had come off and where her fillings were done had sores!!! we tried to call, they weren't open, called their "emergency" line and they just blow smoke up your *** Don't bother going there because when you have a problem the last thing they want to do is help you. You'd be better off going to an urgent care dental.
3 comments
ID
Location
Columbus, Ohio
New Reviewer
I was given a crown not repairing my broken tooth.
Dr.Malone told me he could put pins in my broken tooth and build it up.I did not want a crown.So I get a crown not knowing what he was doing.The office never got approval from my insurance.I have no coverage for the crown.I get another bill in the mail for 327.80 that they told me the insurance was paying.So where do the office staff come up with these numbers without insurance approval?Now I have to pay the whole bill for the crown.Is this their normal way of doing business?My insurance company has no record of any contact from Aspen Dental.
1 comment
ID
Location
State College, Pennsylvania
Service
Aspen Dental Dental Insurance
Loss
$929
New Reviewer
I SUFFERED THE MOST PAINFUL EXPERIENCE OF MY LIFE!!!
I have been an Aspen Dental patint for 5 years. Each time I have been there, there is an entirely different staff from the receptionists, to the assistants, to the dentists. Aside from the staff changes I had no complaints except that they desperately tried to talk me into expensive procedures I didn't need. The wanted to schedule me for a perio-prophy after doing a perio probe. They did not know that I have 35 years of detal office experience under my belt & I know what the numbers mean. My number were all good (ones & twos) & a perio prophy (deep cleaning) is for people whose numbers are fours & fives. They tried to schedual me for $1200 dollars worth of deep cleaning that I didn't need. But that is not my complaint. On Tuesday I had an emergency. I had a badly infected molar. I went in to wait for an appointment to open up first thing in the morning. The wait was not long, less than an hour. I fully expected to get an Rx for an antibiotic, knowing it is impossible to completely numb a tooth that is severely infected. But the DDS told me that I needed to have the tooth removed right then & there. Since I wasn't shown the xray, I did not know it was as bad as it was, tho I suspected it was severe due to the amount of pain & swelling I was having. The DDS then tried to numb the tooth with a procedure that was unfamiliar to me, it numbs the tooth only instead of the entire quadrant of the jaw. When she hit my tooth with this numbing device I screamed, she hit it three more times & I screamed louder & everything went white in my head, I saw stars & I am sure that I passed out. (I am not a screamer & I have a high tolerance to pain. I gave birth to children back in the early 80's when it was popular theory at the time to not accept any drugs for pain as they thought it was bad for the baby. I did NOT scream during the birth process at any time, nor did I pass out.) In the Aspen office when I came to, no one was in the room, but the DDS returned shortly (I'm assuming it was shortly, I really have no idea how long I was out.) I asked her what it was she had just done to me & I begged her not to do it again. She explained that it was 'single tooth anesthesia. I told her it did not work, my tooth was not numb at all. I asked her why the pain had been so severe & she said that I "had a hot tooth." I was so furious, I was shaking, I was so upset that I couldn't think straight. I asked her to please use some carbocain or novacain with a regular needle which she did. It immediately numbed my upper jaw & lip...my infected tooth was number 19, which is a tooth on the lower left. Wanting the entire experience to be over with I let her extract the tooth. She did a quick elevation & tug with the forceps & the tooth came right out. She then told me that she would be back in a moment to put in a medicated packing, but a long time passed & she never came back. Finally an assistant came in, removed the bib & dismissed me. No sutures were put in, no antibiotic was given, nor anything for pain. I was charged for a surgical extraction when the procedure was clearly a simple one. I had to ask for some medication & the assistant came back in with an Rx for pain, but no antibiotic. (I didn't look at the Rx until I was at the pharmacy.) I developed a dry socket & contacted the emergency number on Saturday, April 6th, 2013 (yesterday) I got a huge run around from the DDS claiming she had phoned in medications when she had not. The entire experience was an absolute nightmare. I would love to know if I can sue for the agony I went through as well as being charged for a procedure that was not done. I would be happy to hear from anyone with helpful advise at MelindaDolan1966@***.com
3 comments
ID
Location
Flint, Michigan
Service
Aspen Dental Dental Cleaning
New Reviewer
Management Disaster!!
Fortunately, I have only good things to say about the doctors and hygienists at Aspen. The same CANNOT be said for the clerical staff, however. It seems that every time I am in the office, there is an unhappy patient demanding to speak to a manager. Today, that patient was me. I arrived 10 minutes early for my 3pm appointment this afternoon. When I approached the desk to sign myself in, the receptionist, Jessica, did not even look up from the computer screen to look at me and offer even a smile or a nod. Quite rude, and of course, awkward since I was standing merely inches in front of her for the several minutes it took to fill out the sign-in sheet. Then I took a seat in the waiting room...and waited. Thirty minutes later, my cell phone rang. I was surprised to see that it was Aspen Dental, calling to reprimand me for being half an hour late for my appointment. I replied, "I'm here. I've been sitting in your waiting room for 40 minutes." The rude receptionist who went out of her way to ignore me upon my arrival stood up with the telephone receiver to her ear and looked at me for the very first time. I waved to her, my phone still affixed to my ear and she started scrambling around frantically. "I've been sitting here for three quarters of an hour. Are you telling me you never even checked me in and that I could have been seen and done with my appointment already?" The rude receptionist stuttered and scurried away. Finally, I was whisked into an exam room and seen. My procedure took all of fifteen minutes to complete. On my way out, I spoke to the manager. The manager did not hesitate to blame her worker and let me know that she was a new and inexperienced employee. This only proves to me the inefficacy of the manager herself. If one of her workers is new to the job, she should be shadowed closely BY THE MANAGER to ensure these sort of slip ups don't happen! I am embarrassed for the entire clerical staff there, especially for the manager who is clearly not fulfilling EITHER of her roles as leader for her employees or as customer service liaison. This is not the first time I've experienced questionable service at the front desk at Aspen Dental. Last winter, I scheduled a procedure and was asked by two different people to pay two different prices for the same procedure, differing by MORE THAN ONE THOUSAND DOLLARS! To clarify, both estimates were after insurance had been applied and were the final out of pocket cost. Most businesses go out of their way nowadays to ensure that their employees are held accountable, and that their customers are satisfied, considering that stories like these immediately find their way into social media and become the laughing stock of everyone on the disgruntled customer's friend list. If I were affiliated in any way with Aspen Dental as a business venture, I would be ashamed, As a patient, I am embarrassed enough for you.
2 comments
ID
Location
Newburgh, New York
Service
Aspen Dental Dental Cleaning
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All bottom dentures are like that its not just aspen dental