Aspen Dental
Reviews and Complaints
www.aspendental.com
Anonymous
Carrollton, Georgia
Bait and switch
I was looking for a new dentist with more insurance options. I went to Aspen Dental because they accept a lot more plans than the local providers. Since they have the free exam, this seemed like a good way to make a fresh start. I called to double check on their insurance options, and the person on the phone somewhere in OZ told me that they would do the exam and then I would talk to someone so I could decide on the most appropriate plan. I was aggressive in making the appointment then and there. So I get in for my appointment and they called me back an hour late. After the exam, I talk to a guy who reminded me of a pushy used car sales person. He had an answer (or excuse) for every issue I raised except for one. He only named two insurance plans. He had never heard of one national company I asked about. I had already called the company to verify Aspen was in their network. So I knew the answer before I asked the question. I have never been to a medical provider where one goes directly from the exam to the business office. They assume you will accept what they say you need and they only question left is what path you want to pay. At least they should be prepared for all insurance/discount plans if they want people to be able to be able to afford what they want to do to you.
Cons:
- Unprofessional office staff and smelly waiting area
Reason of review:
Poor customer service
4 comments
Anonymous
Rome, Georgia
My very first appointment with aspen dental in Rome,Ga
Today is Thursday 3/31/2016. I had an apt at 10:45 am. I arrived at 10:30 to do the necessary paperwork for new patients. I was not called til 11:55 I had X-rays and saw the dr for advice on what needed to be done. That was all fine and good. Then I was sent to talk to the business office lady about the amount due and what my insurance would cover. Yes surprise I have insurance. She said I would be out of pocket 550$ because I had to have the deep cleaning and my ins didn't cover that kind of cleaning. I ask her if I could just not have the deep cleaning and have the one my ins covered 100%. She said no if I didn't have that deep cleaning the dentist would not do any fillings or even work on my teeth at all. Look I'm a medical technologist and I know a lot of things. I know that I am the consumer here and they could have accommodated me if they wanted too. I have ins and they would have gotten paid. I would of been willing to sign a disclaimer about the hazards attached to not having the deep cleaning. But that was not offered to me in any form. They said they couldn't do anything for me without the deep cleaning. No even the extraction that is almost an abscess. Your company needs to be consumer minded. People are tired of paying and paying for things they have ins for but because it's a different "kind" of cleaning it's not covered. I hope these issues will be addresses for future customers. Because without customers you have no company. I was very very upset when I left uncontrollably crying. Because it takes all my strength to make myself go to the dentist. What a waste of time. Deborah Stewart
Cons:
- Hipaa violations
- No concern for patient input
- Lie by ommissin
Reason of review:
Poor customer service
Preferred solution: To let people know that aspen dental is not willing to serve there cutomers unless they pay for services not needed or wanted
3 comments
Anonymous
Bristol, Tennessee
Insurance Lady will lie to you then nor answer you call or make an appointment to see you.
I went to Aspen Dental on the fact that they accepted my dental insurance. My visit was for standard x-rays and cleaning. Before I knew what was happening an Oral Hygienist was asked to check my gums. The next thing that I know they are talking over $1 thousand dollars for treatment. I settled for a payment in advance of $ 300 dollars in advance. Upon my next visit I was given a statement and asked in front of everyone in the office at the time if I wanted to pay this balance? that I did not owe. In talking with their insurance lady again she said that she remembered our conversation and would take care of the balance. Today I tried to meet with her and she was too busy and would call me. I still have not had a call from her.
Loss:
$745
Cons:
- Being put off and lied to
Reason of review:
Problems with payment
Preferred solution: Do as promised by their Insurance Lady, my balance should show paid in full with a 0 balance
2 comments
Anonymous
Milton, Florida
Warranty my ***
Went in today, had rough margin on crown they did in late 2014, they refused to look at it unless I paid 119 bucks for visit because I have no insurance. After meeting with business manager was told have to pay for emergency visit (made appt two weeks ago), and they could not see me for free because i had failed to do proper maintenance (defined as not getting a cleaning (extra special deep expensive one) every 6 months since I got the crown done. So no fix, told them I get better warranty service on a battery from Walmart and stormed out.
Reason of review:
Poor customer service
1 comment
Anonymous
Rock Island, Illinois
Review in Hospitals, Clinics and Medical Centers, Doctors category from Rock Island, Illinois
Liars, Rude Staff, signed me up for genesis credit to cover my dental expenses and never charged genesis credit for services. I calked the office repeatedly to have this matter resolved I received no return calls. Today spoke to Rusty from the Moline, Illinois office who intially signed me up says nothing he could do says I should have charged Genesis. SO let me get thus straight I am responsible for thier billing. Ridiculous and Totally unprofessional! ..
Reason of review:
Poor customer service
2 comments
Anonymous
Pinellas Park, Florida
Aspen Dental Customer Care Review from Pinellas Park, Florida
I have been to this location 4 times in the last year each time I was extremely displeased with the time management and service I received as a patient. On my last visit I spent an hour and 45 minutes in the waiting room. I then made the decision I would no longer be a patient at aspen dental. Today is Wednesday and I unfortunately made an appointment for extreme pain due to a cracked tooth and what appears to be an infection in my gum. I hoped to have a better experience as I did not want to see a brand new dentist with this severe issue. I should have trusted my instinct. My appointment was set for 10am. At 10:53am I was taken back for x-rays. There are 4 receptionist employees behind the desk. Neither the technician who took me back for x-rays, or one of the receptionists apoligized for the wait or even acknowledged it. After the unfriendly technician finished my x-rays I was advised to go BACK to the waiting room where I would be called in a few moments to see the dentist. It has now been 17 minutes since then, and here I sit still in the waiting room. I find it extremely unprofessional the lack of time management that is shown at Aspen Dental. There is no consideration for their patients. As a working professional it is a chore in itself to get away from the office, and it is extremely disheartening to have my time wasted and not cared about or acknowledged. I would never recommend this dentist office to ANYONE under any circumstance. As for me, this will definitely be my last visit to aspen dental for good.
Reason of review:
Poor customer service
2 comments
Anonymous
Wells, Nevada
Aspen Dental - Review in Hospitals, Clinics and Medical Centers, Doctors category from Wells, Nevada
Was planning on going to Aspen dental but after all these negative reviews I will not go near the place. I do not understand how people don'take them to court. I would want what I paid for and I would l make dang sure I got it,one way or the other! Sounds to me they need to close up shop. If folks would read the reviews and stayed away, they would be out of our town!!
3 comments
Anonymous
West Roxbury, Massachusetts
Terrible Service
Visited Aspen Prov. Hiway Dedham for free evaluation which wasted an hour of my time and lost business for Aspen.Agreed with dentist with what should be done. Recieved estimate OK. ASKED DENTIST TO CONTACT MY DOCTOR TO REVIEW PLANNED MEDICATION. nO CALL TO # PROVIDED FOR DOCTOR. no call TO ADVISE ME AND ASK CONCERNS. As a former VP of a 50 million $ company I could not believe tha lack of concern and or attention after you provided the staff to accomplish evaluation. You need to get your act together. Whatever you are doing it is not working. I would be hard pressed to convince myself to do business with your organization.
Reason of review:
Poor customer service
2 comments
Anonymous
Bartow, Florida
Aspen Dental Dental Insurance Review from Bartow, Florida
I went to aspen dental in january and got set up to have my teeth pulled and get full set of dentures. After they did the check with my insurance and the carrington plan they showed me what i owed out of pocket so i got that financed through fortiva so i had my dental work done on 1/15/16. Everything was good then in march when i went in, i told them about a bill i got and they said that they havent recieved the payme.t from insurance yet and they said that wasn't unusual. Well i had to go in april. I inquired about the bill and a lady told me that she was going to check into it and i never heard anything from her. Low and behold i get a bill and it says final notice. So i had to go there today 6/7/16 @ 9:00 and before i left i had to make an appointment and the girl told me that the insurance wasnt going to pay due to there was a hold on the acct and she said it was lifted on 2/5/16 and my question is why didnt they check this before? I could have waited a couple more weeks! So i asked her if we could put this on the fortiva acct, fortiva said no cause it was longer 30 days. So i asked if i could pay 100 dollars and she said yes, but i changed my mind and asked her if $50.00 would be ok, she acted like it bo/hered her. Then i asked her if i could pay 50 a month and she told me that i had to make some kind of a payment every week and that might keep me out of collections then as she was making out my reciept she made a phone call and was talking to them and handed me the paper and not so much as a thank you or anything.she was extremely rude and i feel like i shouldnt have to pay this since they told. Me all i had to pay was what i financed. Debra Throgmorton
Reason of review:
Problems with payment
2 comments
Anonymous
Findlay, Ohio
Root planing and scaling
About a year ago I went to Aspen Dental for a cleaning. I was told that I needed a root planing and scaling at a cost of three thousand dollars. I was dumbfounded. They wouldn't even clean my teeth at that time. I said I would think about it. A few months later I went to another dentist, one recommended by a lawyer I have know for fifteen years. That dentist and his hygienist independently told me that my gums were fine and went ahead with the cleaning. Always get a second opinion for such an expensive and invasive procedure.
Cons:
- Dentists are agressive
- Whole aspen dental experience
Reason of review:
Was treatment really needed?
3 comments
Anonymous
Ben Bolt, Texas
Aspen Dental Dental Services Review
Do not go to this joke of a place!!!!! I did a Google search when looking for a place to go to have some COSMETIC work done on one of my teeth! Intially I was drawn to it because they offered free x rays! I went in and voiced my concerns and showed them exactly what I wanted to have repaired! They were enthusiastic about fixing it and taking my money. Cost was pretty high for the work but I figured since I didn't have to pay for the X-rays. It wasn't too bad. Dr. Patel worked on the tooth and I was a satisfied customer. (I had some cosmetic bonding. Minor chip on my front tooth.) Less than two weeks after I had the work done. The bonding broke off while flossing! I couldn't believe it! After the cost of procedure I thought it would lost much longer. I made appointment the following week. After waiting an hour to see the Dr. the office manager came in to see me. She said I would responsible for a sitting fee which I told her I felt was crazy after being inconvinced to come back in for repair. She waived the fee and I waiting for the doctor another thirty min. He came in asked to see my teeth. At that time he said the work was still intact. He then went on to tell me it looked fine and that he didn't see anything wrong. He said he put a full on the cavity! On my paperwork and receipt there is no information on fill for cavity. So it was a surprise that he's now saying I had a cavity! But to my knowledge I was just having a cosmetic procedure. He could tell I was unhappy and confused. He then went on to tell me to go the dentist who repaired it in the past and to refund my money and get me out of there. I waited another hour to get proof that the refund had been processed. This was an absolute nightmare! I should've read the reviews prior to visiting!
Reason of review:
Bad quality
1 comment
Anonymous
Forty Fort, Pennsylvania
Aspen Dental Tooth Extraction Review
Had my wisdom teeth pulled about three weeks ago. I have been in pain every since then. Also, I can still feel a piece of the teeth where none should be. Not knowing how long the pain is supposed to last, with it being my first wisdom tooth pulled and knowing the horror stories I heard, I thought it would take a while. Finally, today I could not take it anymore. I went to Aspen dental in excruciating pain only to be told they can't see me for two weeks at the earliest. Talk about pissed; on my way to emergency.
Reason of review:
Bad quality
1 comment
Anonymous
Doylestown, Pennsylvania
Aspen Dental Dental Services Review from Doylestown, Pennsylvania
If you are reading this, DO NOT GO TO ASPEN DENTAL!!! I have clean, healthy teeth, get a cleaning twice a year from my dentist. I made a consultation appointment for laswr teeth whitening with Aspen. I arrived waited a breif period. I got brought into a room for xrays, which i was never told about, nor did I need. I refused them and told them I was not in for xrays, i also told them that they should have my dental history in my chart that the girl had in her hand. I was then asked what I was there for. Really? How unprepared and unprofessional to see a patient and know nothing. I work in healthcare. You get busy, you don't have a second to glance at a chart, but at least know the basics?!! I then told her i made an appointment on the phone about a month ago for laser teeth whitening and that I had actually called tje Portland, Maine office, in which I was directed to the South Portland, Maine office because apparently South Portland was the only office with that type of technology in the state of Maine. When the girl came back after "speaking to the dentist" and getting my chart, I apparently had no chart there with them. I also was in an office that did not offer laser technology. The dentist came in the room finally and by this time I was pretty annoyed and really confused. Nothing like getting the run around to make a patient feel comfortable. I strted asking the dentists questions, he explained with quote a short attitude that I needed an exam because I was a new patient. Okay, fine. He then told me that it was my responsibility to bring my chart with me. Which I was never told on the phone, I was told they would retrieve it. He then said if i had never seen an exam kit theny dentiat was not doing their job. I found that very offensive since this entire experince has been all about money to this corporation. This guy then for all of five seconds looks at my teeth and scraped a couple for what? I have no clue because he said he wasn't cleaning them, juay "examining." I pressed him for information on the whitening because that IS what I wanted to learn about and potentionally get done. He told me he did nkt know anything about it because he doesn't use it. COME ON. I cannot imagine what they are tellibg people who need dentures? Oh, sorry I know nothing because I don't have them. These people should NOT be taking care of the teeth of anyone and taking advantage of people who don't know any better. Please stay away from this place! My experience was awful. Not to mention after it all, the dentist sat in the room woth me writing forever. Not speaking one word making it really awkward. Do not work with people of you have no people skills!!!
Reason of review:
Poor customer service
2 comments
Anonymous
Newnan, Georgia
Aspen Dental Tooth Extraction Review from Newnan, Georgia
My husband had an appt on Tuesday we sat for 3 1/2 hrs then we're told they did not give him a pre med antibiotic. He had been off his blood thinner for 3 days already. We had to go the next day to contents which is 1 1/2 hrs drive to get his teeth pulled. We were not given a follow up appt although I asked for one. With ten teeth pulled I have never been to a dentist with no *** Prior to all this we had to do all the foot work getting medical clearance because Aspen said they never got the paperwork from the other doctors. The other MD assured us they had sent the information. My husband had complications we went back to the Newnan office 2 days later and were told he had to go to the hospital or make an appt for the next week and there was nothing else they could do. The receptionist continued to say we're full today you can go to the hospital for your pain we can't help you today you can make an appointment next week. Almost 8,000.00 dollars of work and this is what he got . Pathetic service. Poor *** Not patient centered. Money hungry business.
Reason of review:
Order processing issue
2 comments
Yuvaan Qab
Lexington, South Carolina
Aspen Dental - Dentures Review from Lexington, South Carolina
I to bought a set of dentures from Aspen Dental. It became one of the biggest headaches I have ever had. The "dentist "was an Asian, who could barely speak English. I don't know where they got her or if she actually was a dentist. She kept on insisting that I needed oral surgery to remove a small bone in my lower jaw. Not to be clear, I was already wearing dentures and this was a replacement set. The only reason I came here instead of the normal clinic I use.was the fact that they were booked up 2 months ahead and could not get me in. I am a full time RV'ER and I knew that I would not be back in town then so I used Aspen. My former dentists NEVER told me I would need oral surgery for my lower jaw,and the lower plate he made fit perfectly The Aspen dentist went ahead and cast a lower plate for me on my insistence. She was not happy with.my decision. The plate was made and I picked it up the next day.it would not fit my top plate and hurt like ***. I agreed to a new upper plate.the next day I received them and was surprised how well they fit. The lower plate not to well. She kept on insisting on having the bone cut out. Now I have already paid $550.00 in cash and Aspen charged me an additional $700.00 for the upper plate. This wher.i lost it and told the person in charge that I was not happy. .she also didn't care. Usually I pay cash for everything I purchase, however something in my brain encouraged me to let Aspen finance the $700.00. I had the feeling that they would not correct the lower plate and they didn't. I finally got out my Dremal hand grinder and worked out the spots that hurt. Funny it was not a problem. I was able to eat with then until I could get back in to see a dentist at my usual clinic they made me a replacement lower plate for $175.00. No surgery was mentioned. Lower plate fit perfectly with my other upper. In closing Aspen came across as a company that is 100% profit and 0% patient care. They kept sending me a bill for the balance, so after a year of this nonsense I went to their office and gave the back the lower plate that I could not use. They were PI**ED off and I was laughing my *** off. I left the plate on the managers desk. Sorry for this review being so long, but I wanted to be clear on the bad service and even worse customer service. Foot note. None of this would not have happened if my dog hadn't chewed up my original lower plate.
Reason of review:
Bad quality
4 comments
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sounds like what i went thru today. I know my teeth aren't in the best shape, but but the dentist barely looked at them physically, and has never seen me before, and told me i needed a whole new set of teeth (dentures vs my real teeth).
They too sent me straight to the office manager and offer me two plans, one for 16 visits to fix the problems and one for partials and dentures for half the price of the other; both which were still $5-8+ thousand dollars I don't have AFTER INSURANCE. After reading so many bad reviews, i'm definitely going for a second opinion!!!
A$pen accepts more fleabag dental plans with ridiculously low fees because it has not trouble planning overtreatment, upcoding treatment fees, or even insurance fraud.
When patients select dentists by insurance plan "in-network" lists, they usually select the sorriest and most desperate dentists out there. No dentist signs up for plans like Cigna DMO, for instance.
It is a guaranteed money loser if patients are treated humanely and professionally.
My suggestion is to get off the crumby dental plan and use a FLEX plan or HSA to pay for your dental visits. Then you will have the freedom to to to whatever dentist you wish.
Aspen views their patients as pieces of meat on a conveyor belt to be trained to the car salesman office for a good old fashion rip off. Run away.
Used care sales would be a step up for the average Aspen Dental employee!