Johnell Ftn

Aspen dental power rd mesa

Took my mom back after first appt. which was good, but expensive. $1,500.00. Second appt - Appt. 3:15, in there 2 hrs. To have tooth ground to repair *** from previous appt. accomplished nothing. *** still off. After they have your money they don't care about you any more!!!! They did not listen to her and made excuses to her. She and I feel very unsatisfied by today's experience. We were eating supper and the sound of her teeth clashing together was absolutely grating on the nerves. God only knows how long before we have to go somewhere for more work. Can't afford more work now, because they have all her money!
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Reason of review:
Bad quality
2 comments
Guest

Aspen is great at sucking you money dry.

Guest

Yep, A$pen is famous for deep cleaning patients' wallets. Not so famous for doing dental treatment competently.

Guess you did not know that these clinics are owned by Wall Street investor riffraff and not licensed dentists, did you?

Good luck getting satisfaction or a refund. This cash-strapped outfit typically has to be threatened by a legal action before they make good on defective treatment.

Don't bother with your state dental board as they can't do a thing about clinics not owned by licensed dentists. You made a big mistake not going to an independent dentist.

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Caison Amj

Do not back up what they say

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my father had dentures made from aspen and they have not fit right since he has gotten them. have tried numerous times to get them fitted right and now a small piece has broken off of the upper denture and they still will not fix. they want money. my parents paid for the best dentures they have and they do not back up what they say. my dad is very upset since all we get is a run around. also my father is on a limited income so tell me what good is buying the best and you get poor quality dentures and they will not back what they sell
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Loss:
$8000
Cons:
  • Didnt like the new dentist
  • Dentist attitude or practice
Reason of review:
Poor customer service

Preferred solution: want a new set of dentures at no cost to me

3 comments
Guest

Taking a parent to Aspen is tantamount to elder abuse.

Guest

Aspen's guarantee is that they will sell you the comfy-junk dentures kick you out the door.

Guest

The "best" denture from Aspen is equivalent to the WORST denture the average dentist does on a bad day. Only difference is the average dentist will make it up to you by redoing it for free, and the result the second time will be satisfactory.

Clinics like Aspen can do it five times and still not get it right.

Making quality dentures that look, feel, and chew good is a lot of work.

Don't expect fresh candidates with a jam-packed schedule at a corporate clinic to do it right.

I guess believing those TV ads was not such a good idea, was it? Good dentists never have to advertise on TV to get enough patients.

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Atheena Adk

Aspen Dental - Customer Care Review

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Rip off!! Scheduled a cleaning and exam- email sent by Aspen confirmed this. They took x-rays, etc. Kept telling me I would have to talk to the office manager before I could sit for my cleaning. Turns out they do not clean your teeth on the 1st visit. What sense does that make? I even showed her the email conforming what I wanted done and spoke with someone the day before.
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Reason of review:
Poor customer service
2 comments
Guest

Aspen rarely ever gives patients cleanings anyway. Most of aspen's patients are told they need a "deep cleaning" which will cost a couple of grand more than a cleaning.

Funny how that applies to everyone who goes to aspen dental. Run away.

Guest

An initial "comprehensive" exam is quite more complicated (at a regular dental office) than a 6-month re-exam "check-up." In my office the initial exam with an x-ray series takes about 45 minutes. A regular cleaning would take another 45 minutes.

It is too risky to schedule new patients 1.5 hours of appointment time since about half do not show up at their first visit. Thus, most dentists do not do the cleaning on the first initial exam visit.

The reason is different at A$pen Dental Crime Syndicate. Nearly every normal cleaning is upcode to a periodontal scaling to bilk more money out of patients.

Guess they would feel guilty charging for an exam, x-ray series, and $1000 worth of unnecessary scaling at the first visit, so they break it up into more visits.

Quick! Before your wallet is emptied, change your mind and go to a regular dentist who is not a cog in the wheel of a corporate conglomerate.

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Marrianne Uea

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Verified Reviewer

They only want your money.........

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My mother is 87 years old and had dentures made at Aspen Dental. She has six teeth remaining on the lower front. Her treatment plan recommended a deep cleaning every 4 months. The charge for this treatment is $369.00, now remember she only has 6 teeth. Lets do the math, the is $1107.00 per year. Each session is costing 62.00 per tooth. Mom is on a limited fixed income which does not allow for these high expenses. I called to schedule her for a regular cleaning, which her insurance will pay for. I was told they could not schedule her for this as it was not the treatment the dentist recommended. I explained that the funds were not there for that treatment. They again refused to schedule her and recommended I find another dentist. Keep in mind she had already spend over $5000.00 on dentures at Aspen Dental. It is very disappointing that Aspen Dental was so quick to dismiss her as a patient when the money ran out. So if you are a senior citizen on a limit income do not go to Aspen Dental. It is all about the money.
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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

When private equity Wall Street *** owns dental clinics, do you really think it would about something OTHER than money? Of course it would not be.

Leonard Green LLC & Partners owns A$pen to do one thing- make a killing.

Normal dentists put patients like your mom on 3 month perio maintenance.

With so few teeth, we would probably discount the fee to about $100 That's what I do. But then, I operate an honest private practice that supports my wife and I, and don't answer to a bunch of Wall Street slime.

Brihana Vfa

Aspen Dental Rip Off

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I went to Aspen Dental on Thursday, December 8, 2016 for a routine checkup. When all of this started I have a United Healthcare Health plan. I called them to ask what dentist were on there plan. Aspen Dental was the only dentist in my area accepted. I called and made an appointment for a General Cleaning and when I got there they gave me complementary x-rays. Then proceeded to tell me that I needed a deep cleaning. I have had that before and thought "it has been awhile so go ahead". My first mistake! After the deep cleaning my total was $209.95. They said that none of that work was covered by my insurance. They also said that they needed to see me at least 4 times a year for the same treatment. I went again and had the same treatment plan and it was more expensive. I missed my third appointment and when I went in last Thursday before I went in the front desk showed me paper work and said that my bill would be $35.70. I said about time, thank you. I went and the hygienist told me that the paper work was wrong and that all I needed was a "Perio Maintenance". I said fine lets do it. MISTAKE!!! She poked around my mouth for 5 minutes, polished 5 teeth and I had to remind her to give me a floss. 20 minutes from the time I sat into the chair until she was done. Went to check out and was presented with a bill for $140.00. I said "wait a minute, I was told it was only $35.70". The cashier proceeded to tell me that the Hygienist had changed the paperwork to "Periodontal Maintenance" and it would be $140.00. After making a big fuss and complaining I was offered a $21.00 discount so I ended up paying $119.00. Then they had the nerve to give me my next appointment and said that one would be $176.80. I WILL NEVER GO BACK TO ASPEN DENTAL AGAIN!!!!! They are no better than the old "Bait & Switch car dealers" you go in thinking one thing and it is always different after the work is done. Plus the work done is not necessary.
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Loss:
$119
Reason of review:
Pricing issue

Preferred solution: Price reduction

2 comments
Guest

Some people with a history of periodontal disease and scalings or gum surgery need perio maintenance four times a year. Most don't.

A$pen signs up to service abysmal dental insurance plans. Then they upcode procedures to higher-costing ones to keep from losing money.

So often I see patients go to dentists on that all important "provider list" thinking they're going to save a ton of money, and they end up getting fleeced like sheep, like you did.

Sad to say, but your United Health dental plan is garbage. H. Kitchener is right.

You would be better ditching you silly dental plan, and saving the premiums to pay to an honest dentist who does not overtreat you. That way at least you will have freedom of choice.

Machele Imf

Some free advice: go see a dentist in private practice in, say 6 months for an exam and see what he recommends for your dental treatment for the future. These "deep cleaning" treatments are nothing but scams in most cases and are only a means to charge more money.

Most people never need something like that and given the number of times places like Aspen performs this procedure makes one not only aware of the scam probability but just how well they are done to begin with. You might be better served by just finding a good dentist and paying out of pocket for any work needed instead of trying to find a dentist on your dental plan. Health insurance plans want you to only go to certain dentists because the services performed are cheaper for the insurance company and, as you found out probably not the greatest work.

Aspen is a dental mill and I certainly wouldn't trust anything they did. Find a local dentist!!

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Anonymous

Aspen Dental - Junk Dentures

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I bought their premium dentures approx. 1.5 years ago, 5/15, with their 7 year warranty. Roughly a month after I got them a front tooth fell out. I go there and they tell me this is rare but it does happen and they fix them. Another month or 2 later a different front tooth falls out. I go back again and they are puzzled but fix them again. A few months later another falls out, all different teeth too. Long story short, it is now 1/17 and I'm on the 5th tooth that fell out and they conveniently only have a record of 3 falling out--but truly this is number 5. Now they tell me that they are extremely worn due to me grinding my teeth at night -- which I do not and the wife verified this to them, but they basically called me a liar and said it's due to me grinding my teeth. When I asked about the warranty and getting replacements, the office manager got really rude and defensive, seriously lacks quality customer service skills, and said the warranty only cover the repairs, like I want to go have my teeth fixed every few months or so. Who cares if I'm out and about and look like a homeless *** cause their teeth will not stay in or my time to keep going back and forth. All the comments you see on the sell up are true, spent a lot of time in the chair and heard a lot of it. They're like the big tire chains sell-sell-sell and get em a credit plan, they'll buy more --PITIFUL! Save your time and aggravation and find a good local dentist with his name on the building!
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Loss:
$4600
Pros:
  • Office manager needs some serious customer service training
  • Regular staf was great
Cons:
  • Poor quality dentures
  • Had dentures most of my life and never lost a tooth
Reason of review:
Bad quality

Preferred solution: Give me new one and stand behind your products/services

4 comments
Guest

Aspen's glorious dentures strike again. Aspen guarantees you to have a redneck hillbilly smile.

Guest

Grinding you teeth at night should not matter, since YOU SHOULD NEVER SLEEP WITH A PARTIAL OR FULL DENTURE IN YOUR MOUTH. It really harms your gums!

As I have written hundreds of times before, teeth falling out of dentures are rare, but happens all the time at A$pen because:

1.

The cheap labs they use can leave wax on teeth before curing the plastic. The wax prevents a good bond to the teeth.

2. A$pen's most expensive dentures are made out of a flexible nylon-like material.

There is no advantage to this. The material does not bond well to denture teeth and they fall out.

Bad mistake you made going to a sleazy Wall Street owned clip joint instead of a regular dentist

Machele Imf

Even tho I would never recommend anyone having any kind of dental work done by Aspen Dental, you are most likely grinding your teeth. You just don't know it and your wife would really never be aware of it anyway.

It is not as if you are making loud noises when you grind your teeth at night. It is more like putting alot of tension on the teeth by you forcefully closing your mouth and putting pressure on the teeth. Too much stress being put on false teeth will loosen them over time. If I were you, I would spend a few dollars by going to a drugstore or large store like Walmart or even Amazon.com and get one of those mouth guards made specially for people who grind their teeth at night.

I am surprised Aspen didn't recommend this---well, I guess given that it is Aspen, they wouldn't think of it. Good dentists will go over this when they encounter a situation like yours with either false or permanent teeth. Your situation is not uncommon and can be corrected and cured with appropriate methods, like the mouth guard, which by the way is easy to use.

Good luck. And, find a good local dentist for the future, one in private practice not with a dental mill like Aspen.

Guest
reply icon Replying to comment of Machele Imf

I've had dentures since my early twenties. I've never had a tooth fall out of any I've had. My last set was made in 1999 and although worn, reason I replaced with Aspens, they never broke or lost a tooth.

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Anonymous

Aspen Ripoff

I went to Aspen Dental as it was recommended by a friend. I had a tooth that needed to be pulled. So, I go in for their free comprehensive exam, got the x-ray, then the consultation. I was informed a root canal and crown was needed at the cost of $2400, then was pushed hard to get the credit care card and I could make $66 a month payments for four years to which I said no, that's just too much so pull it. I applied for the card wanting to put the extration on it which I could pay off pretty easily. I go in for the extraction this morning and informed the woman at the desk I would be using the credit care card to pay for the extraction at which point she tells me, "Oh, we require a $200 charge minimum to charge the card." A point which she failed to tell me at the intitial consultation when I was signing up for the card, mind you, this is THEIR office policy, NOT the credit card policy. I thought, ok then we'll do that and I will have credit to get a cavity taken care of. So, I go back to get ready to have tooth pulled and the dental assistant comes in with a blood presssure band he put on my wrist. Never had that before at a dentist office but whatever. My blood pressure registered at 178 over 80, which I knew was not possible as I was calm as I could be considering where I was. So, he takes it again and it's 199 over 80, I said there's no way it's that high or I'd be in trouble. He takes my blood pressure with an actual blood pressure cup and it's high at 170, I told him I"m always high when I'm this nerveous. It didn't help that they have open offices and I was listening to a woman next to me screaming in pain..huh. Ya think??? Then he procedes to tell me they can't extract the tooth as I might have a stroke in the chair. He then states he can perscrible Valum to calm me down but if I should fall asleep then the extraction would be considered a "surgical procedure" which would be $238 PLUS the cost of the extraction which, of course, depended on how hard it was to take out. Ok, so who stays awake when on Valum? So, in other words this so called corperate dental place wants to make a simple extraction into a surgical procedure in order to make more money. I am 54 and this is not my first time having a tooth pulled. Between being told initally the extraction could round $130 and ending up being told cost would be about $450 then being told there is a minamun charge of $200 in order for me to use the credit care card I felt like I had been suckered into a scam. They lie, they are over priced and they mislead you. I was so pissed at being told I would have to deal with the pain of this tooth until my blood pressure went down that I left with nothing being done. I know my body and I know it was high due to the pain I was in for the past two weeks, my blood pressure was not going to go down untl the pain was gone. I came home and immediately canceled the credit care card, called a local dentist who got me in RIGHT away and I got my tooth pulled..all done in about 45 minutes. No BS blood pressure or exhobant cost. The reviews on Aspen Dental are awful, they are a corporate dental office and they MAIN mission to get as many people in as possible and to *** with the patient. Why in the *** do they have open offices like that? Who wants to hear other people moaning in pain while they are sitting there? I don't. Stay away from these *** the only thing they care about is your pocket book.
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Reason of review:
Pricing issue
3 comments
Guest

Have you ended the friendship with the blockhead who recommended you to Aspen? At least tell his wife to have him seen by a psychiatrist.

Guest

1. 170/80 is low enough to administer anesthesia and perform dental treatment do it all the time.

My systolic cut-off is 200.

2. Valium would have been a good idea. Few people fall asleep with oral valium.

3. I run credit cards all the time for patients and I've never heard of a minimum charge to use one in a DENTAL office.

4.

It was ridiculous for them to do a comprehensive exam when a patient was in pain from a toothache. Get rid of the pain first, THEN do a complete exam next visit.

5. Whether an extraction is surgical or not depends on whether it has to be sectioned to be removed, not whether you fall asleep.

Questions for you: 1. Why on earth did you want to extract a tooth rather than save it?

2. Why on earth didn't you go to the honest independent dentist FIRST rather than a slimebag corporate outfit like A$pen?

Machele Imf

Find a dentist in private practice in your area. Places like Aspen are nothing but dental mills and are over-priced and like to *** you into unnecessary procedures.

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Anonymous

Worst Company

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Worst company I have ever seen. Will not go back. Will not recommend. I was never told they way they work. I was trying to pay and because you don't have money every week they send it all back. So now I have to start over. teeth were knocked out by abusive ex. Mt dentures were made and now they are just sitting there cause all my money was sent back. I cant believe they act this way. Now I have only 4 teeth up top and 7 at the bottom. Very upset and disappointed. Again I will never go there never never never never. I don't have 100 words to say to this company
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Reason of review:
Problems with payment
4 comments
Guest

Am very sorry for your situation. Nothing I can say to help.

I used Aspen and they are the worst company I have ever dealt with. They will make your life miserable.

Guest

Aspen dental loves Money!!!!!!!!!

Guest

Aspen dental will gladly take advantage of anyone at anytime. s****w aspen dental.

Guest

My sympathies to you as a victim of domestic violence.

May I suggest your contact your state dental Association (NOT the state dental board), asking if any members might make a partial for a victim of domestic violence so she may be employed again. Maybe there were be some takers.

The good news is provided some of the four upper teeth are back ones, you have a shot at a partial rather than full dentures.

Full dentures should always be a last result.

Investor-owned dental mills like Aspen can't make wearable dentures very often. Their dentists are so inexperienced and their cheap labs are abysmal.

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Featured
Anonymous
map-marker Amsterdam, New York

Looking at a lawsuit....terrible experience

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Aspen Dental - Looking at a lawsuit....terrible experience
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Aspen Dental - Looking at a lawsuit....terrible experience - Image 3
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Aspen lied to me. They said I could fix my teeth problems for around 14 k and I started the process of many painful fillings root cancals etc. THEN on the 7th filling or so the dentist CHANGED HIS MIND and said it would be cheaper and easier to remove all of my teeth for 6k.....They said it was a no-brainer. I got my teeth out, trusting their plan must be needed to be so extreme. I was fitted with temporary dentures the day of extractions which were so un fitting they seemed like a generic one size fits all shape. I couldn't even insert them into my mouth for 3 weeks. I suffered ALOT of pain. Once the gums started to heal I complained that the temporaries not only were uncomfortable but did not fit and looked REAL BAD to the point if I tried to smile it was ALL GUMS. The aspen dental went to work making another top......I had over 10 follow up appointments of fittings and bites etc etc....I got the re-makes today. They are terrible. I told the dentist, Dr. Hill, I was not happy and told him there was no *** and it was uncomfortable. He blamed the discomfort on my healing (mind you I'm healing well an 4 months post-op). I can't even *** down. I will attach a video. This is ridiculous. By the way I was never offered different types of dentures. I was lead to believe, and sold, the most expensive comfi-dents which are in no way comfortable or fitting. I want a refund. I have told my office this and they talk their way around the issue. I have asked them is I need to start a lawsuit. I am so disappointed and angry at the lack of professionalism.
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Loss:
$8000
Cons:
  • Bad dentures
  • Lying about smile guarentee
  • Have ruined my mouth
Reason of review:
all of the above

Preferred solution: Let the company propose a solution

4 comments
Guest

Wow! Talk about horror stories!

I was researching "employment possibilities." I am continuing my search. Best of luck to you all.

Guest

Terrible situation. I hope you get your smile back.

Guest

On the first picture in your series it appears that the edge of the central incisors is tucked BELOW the edge of the LOWER lip. This is evidence that the incisal position is too long. At MOST, in a smile, the edges of the upper incisors should barely touch the lower lip.

Guest

The young dentist got in over his head and decide to bail and take out all your teeth. Too bad he did not even consider a few roots and doing overdentures, which would have been far better.

Even with the best dentists, if they have to use the abysmal labs A$pen uses, the resulting dentures will be disastrous.

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Anonymous

Ripped off and pissed off

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For over a year and a half i have compand about the densurs not fitting right. So to day i was offed a so call refund. I under stand about the pulling of the theerh but. The 10 or more trips back to get ajusted. The remakes and still dont fit. Any way. A money back garintee is a money back garintee. Thay offerd. A little over 2 hundred dollers and i still would have to pay the 3 thousand dollor balance. Made no offer for the pain and suffering that i have been put though. Im not asking for money but there shoud be something done im going to conact leagal advice on the matter im vary disapointed it aspen dental.
View full review
Loss:
$4000
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Aspen can mess anything up.

Guest

Making great dentures is not as easy as patients think. Doing it right takes me at LEAST 5 appointments, then another 5 or 6 to do adjustments adjustments.

This adds up to a lot of time spent for the dentist! And quality labs using quality denture teeth and heat-cured resin don't come cheap, either.

If all the right steps are taken, we can make a denture that looks, feels, and chews great.

If any step is messed up, nothing else will work. You might check with a regular dentist to see if a reline will help your dentures Unfortunately, most of the corporate clinic dentures can't be improved, and the only thing you can do is start over from scratch.

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Rankin Mha

Complaint Dept. for Aspen Dental in Broken Arrow, OK

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I have been having dental implant @ Aspen Dental. I love Dr. Baird, he's a great stand up kinda guy. Very personable, Iove him. But, I had a appt. today at noon, and Phlisha (sp) said they could not see me unless I paid the 1, 162.00 I had to go home a get our Baker Hughes Health Savings Account Card. I was pissed!!!!! I have been dealing with the office for over 2 years and my Teeth are still not right the bite is off and Dr. Baird said he will get it fix. I think if you look at the quote that I was given was around 6,000. I have already paid you all 6,000, Not sticking to the quote? It the was I was approached about the money due today, Out the reception so all could hear. Phlisha is so unprofessional, speaking so loud and telling me the Dr. will not see me today. Well, I went home and got the savings card, went back and paid the 1,162,00. Will you please look into this and Phlisha need to be more professional and take people to her office to talk about pymt. So embarresed in front of the reception office. Will you please look into this and see what I actually owe? I am very upset with how the Phlisha girl treated me, evidently she told the Dr. I was not going to make pymt at all. Look at my records and you will see that we paid our bills. She needs to be repermanted for the way she talks to a customer in front of all the other customers!!!!!! I have another appt, on the 27 of Dec, Not very happy how I was treated my Phlisha!!!!!! Not a happy customer!!!!!!!!! oh, my acct # is 561****, Please get back with me with a solultion e-mail address if firefighter-mom@***.net Thank you Karran Perry
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Reason of review:
Rude employee that I didnt appreciate
1 comment
Guest

Wow! You went to a sleazy joint like A$pen to get a complicated thing like an implant?

Did you have a temporary bout of insanity? That is like going to a brake and muffler shop to have a jet turbine engine rebuilt. Wrong place for the job!

A$pen can't get decent help for the crumby wages and pressure they give employees.

Nobody wants to work for that group of scumsuckers for long.

With the crumby labs A$pen uses, you are not likely to ever get implant teeth right. You made a big mistake choosing a corporate clown club like this to get such complicated treatment done.

Anonymous
map-marker Eau Claire, Wisconsin

A PHONE CALL ON MY ANSWERING MACHINE TO CALL ASPEN DENTAL

I RECEIVED A CALL FROM ASPEN DENTAL WHICH WAS ON MY ANWERING MACHINE AND I WAS SCHEDULED THIS APPOINTMENT 1 1/2 WEEKS PRIOR TO MY APPOINTMENT DAY; SO I CALLED ASPEN DENTAL OF EAU CLAIRE, WI I WAS TOLD BY THE RECEPTIONIST THAT I HAD TO HAVE A CONSULTATION AND PAY $109.00 TODAY PLUS YOU NEED A X-RAY AND WHATEVER THE FILLING WILL COST. I SAID "FIRST OF ALL I DO NOT NEED A CONSULTATION; I WAS THERE LESS THAN 2 MONTHS PRIOR, BUT WAITED UNTIL NOW TO RESCHEDULE ANOTHER APPOINTMENT DUE TO BEING DISABLED AND HAVING SEVERAL TESTS DONE AT THE HOSPITAL I GO TO AND HAVE TO TAKE A SPECIAL VAN SERVICE WHICH PICKS ME UP AND TAKES ME TO MY APPOINTMENTS AND HOME AGAIN; ANYWAY; I TOLD THE RECEPTIONIST THAT I HAD THE CONSULTATION WITHIN THE PAST FEW MONTHS; AND THE PERSON WHO WAS GOING THROUGH EACH OF MY TEETH OF WHICH ONES NEEDED TO BE REPAIRED WAS TELLING THE ASSISTANT WHICH ONES NEEDED TO BE MARKED DOWN; I SAID "I DON'T KNOW IF IT WAS THE PERSON FAULT OR THE PERSON WHO WAS MARKING DOWN WHAT SHE WAS TELLING THE ASSISTANT WHICH TEETH TO MARK DOWN WERE WRONG ONCE I WENT INTO SEEING THE DENTIST; HE BEGAN TO LOOK AT THE ONES THAT WERE MARKED ON THE SHEET AND WAS TELLING THE ASSISTANT WHO WAS ASSISTING THE DENTIST WHY IS THIS TOOTH MARKED; THERE ISN'T ANYTHING WRONG WITH THAT TOOTH; THEN SAID "BUT THIS TOOTH NEEDS TO BE REPAIRED; APPARENTLY EITHER THE PERSON WHO WAS DOING THE CONSULTATION OR THE PERSON WHO WAS MARKING THEM DOWN WAS SCREWING UP THE CONSULTAION BY MARKING THE WRONG TEETH AS WAS TOLD BY THE PERSON GOING THROUGH EACH TOOTH; SO I TOLD HER NO I DO NOT REQUIRE ANOTHER CONSULTAION; I WAS JUST THERE, BUT WAITED ALMOST THREE MONTHS BEFORE MAKING ANOTHER APPOINTMENT. SHE WENT TO SPEAK WITH THE DENTIST AND HE SAID "YES HE NEEDS THE CONSULTATION" BECAUSE THINGS COULD CHANGE WITHIN THE TIME FRAME, WHICH I STATED; I WILL PUT THIS ON MY CARE CREDIT CARD; SHE INFORMED ME YOU WILL NOT BE ABLE TO USE YOUR CARE CREDIT DUE TO THE BANK AND ASPEN DENTAL; SHE STATED IT HAS TO BE $200.00 OR MORE BEFORE YOU CAN USE THE CARE CREDIT CARD; I SAID "I WANTED TO SPEAK TO THE ACCOUNT DEPARTMENT. I WAS PUT ON HOLD AND THEN I WAS HUNG UP ON; IN THE MEAN TIME I CALLED CARE CREDIT AND SPOKE WITH THEM; AND WAS INFORMED; YES YOU CAN USE THE CARE CREDIT CHARGE CARD, BUT ANYTHING UNDER $200.00 WILL BE CHARGED INTEREST IF YOU DON'T PAY THE AMOUNT OFF WITHIN 20 - 25 DAYS; I SAID "I AM DISABLED; AND I WILL BE ABLE TO PAY IT, BUT NOT UNTIL NEXT MONTH WHICH WILL BE OCTOBER AND WHEN I GET MY SOCIAL SECURITY PAYMENT. HE SAID "I DON'T SEE ANY PROBLEM" SO I CALLED ASPEN DENTAL AGAIN; AND SPOKE WITH THE ACCOUNT DEPARTMENT SHE TOLD ME THAT WE HAVE IT SET UP WITH CARE CREDIT THAT WE CAN ONLY CHARGE THE CARE CREDIT IF IT IS $200.00 OR MORE I SAID "NO HE TOLD ME ASPEN DENTAL WILL GET THERE MONEY NO PROBLEM; AND I INFORMED HER THAT IT IS MY RESPONSIBILITY TO TAKE CARE OF THE BILL IF IT IS LESS THAN $200.00; THE LADY FROM THE ACCOUNT DEPARTMENT SAID "WE CAN GET YOU CLOSE TO THE $200.00 MARK AND THEN YOU WILL BE ABLE TO ADD THIS TO THE CARE CREDIT CHARGE CARD" I SAID "DO YOU THINK I AM ***? WELL THINK AGAIN; THIS IS FRAUD OF WHAT YOUR TELLING ME; AND I INFORMED HER ONCE AGAIN THAT CARE CREDIT IS MY RESPONSIBILITY NOT ASPEN DENTALS PROBLEM; AND ASPEN DENTAL WILL GET THERE MONEY NO MATTER WHAT. I THEN INFORMED ASPEN DENTAL TO MAIL ME MY X-RAY'S AND DENTIST NOTES; SHE SAID "OH YOU HAVE TO COME IN AND SIGN A RELEASE OF INFORMATION" I TOLD HER TO SEND IT TO ME; SHE SAID "ONCE YOU SIGN IT WE NEED A PICTURE ID OF YOUR DRIVER LICENSE TO MAKE SURE IT IS YOU WHO IS REQUESTING THE X-RAYS AND NOTES" I SAID "ARE YOU FOR REAL THIS IS NOTHING BUT A BUNCH OF *** OF WHAT YOU ARE TELLING ME; FIRST OF ALL YOU CALL ME ON THE DAY THAT I AM SUPPOSE TO COME IN; AND INFORM ME THAT I NEED A CONSULTATION AND NEED TO PAY $109.00 AND THEN WILL NEED A X-RAY AND ALSO PAY FOR THE PROCEDURE OF WHAT TYPE OF FILLING HE IS GOING TO DO" I INFORMED HER HE DID NOT EVEN REMOVE THE OLD FILLING THAT WAS STILL THERE HE ATTACHED ANOTHER FILLING TO THE OLD ONE AND IT DIDN'T STICK IT FELL OUT THAT IS POOR WORKMANSHIP ON THE DENTIST; HE SHOULD HAVE REMOVED THE ENTIRE OLD FILLING AND REPLACE IT WITH A NEW ONE IN WHICH HE DID NOT DO; I HAD TO TELL HIM WHICH TEETH NEEDED SANDING DOWN DO TO HAVING RIDGES ON TOP OF THEM; IN WHICH THE PERSON AND ASSISTANT WHO ORIGINALLY DID THE CONSULTATION SCREWED UP THE ENTIRE CONSULTION AND THE DENTIST HAD TO GO FROM TOOTH TO TOOTH TO RECHECK EACH ONE. AND THEN NOT BEING ALLOWED TO USE MY CARE CREDIT CHARGE CARD PER ASPEN DENTAL, BECAUSE THE PROCEDURE WOULD BE LESS THAN $200.00, BUT WE CAN GET IT CLOSE TO THE $200.00 MARK WHERE WE CAN ALLOW YOU TO USE THE CARE CREDIT CHARGE CARD THEN: (ARE YOU SERIOUS?) THAT I CAN USE MY CHARGE CARD ONLY IF WE CAN GET THE CHARGES CLOSE TO THE $200.00 WHICH WE WILL THEN ALLOW. I TOLD HER THIS IS A SCAM YOU ARE TAKING ADVANTAGE OF ME BY OVER CHARGING ME PLUS CALLING ME ON THE DAY IN WHICH I AM SUPPOSE TO COME IN AND TELLING ME THAT I NEED TO PAY THE FOLLOWING AMOUNTS UP FRONT, BUT NOT ALLOWING ME TO USE THE CARE CREDIT AS I WANTED TO AND ALREADY SPOKE WITH THE BANK AND EXPLAINED MY SITUTATION THE BANK WAS VERY UNDERSTANDING AND SAID "YOU KNOW THE TERMS AND CONDITIONS" AND I SAID "YES I DO" BUT ASPEN DENTAL WOULD NOT ALLOW ME TO USE MY CARE CREDIT CARD UNLESS THEY JACKED UP THE AMOUNT TO REACH THE $200.00 MARK THIS IS FRAUD ON ASPEN DENTAL AND AGAINST THE LAW!!!
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Reason of review:
Bad quality
1 comment
Machele Imf

Your caplock is stuck in the "on" position. Best correct this as we automatically assume a young child is attempting to compose a complaint.

Anonymous

Waste of Time

Initially this place seemed like a great place. Once I was in for the consultation, the DDS seemed nice and like she wanted to help. After discussing my broken tooth, she said she would be happy to remove it, or the oral surgeon could. After learning the price of the oral surgeon, I opted to have her just remove the damaged tooth. I scheduled the appointment two and a half weeks in advance and was told they would be in contact to provide the prescription information. I called once a week inquiring about the status, and was told they would get back with me. I finally called the day before my appointment knowing that was the last day I could get the medicine in time. I received a call back half an hour after the office closed to inform me the DDS wasn't confident in providing this procedure, cancelled my appointment (less than a 24 hour notice as my appointment was scheduled the next morning at 8), and said it would have to be done with the oral surgeon. The oral surgeon only has appointments once a month with a wait list. I had already waited for an appointment to get a broken tooth that causes me pain daily removed for over half a month. There is absolutely no excuse for the unprofessionalism or the lack of consideration for a patient. If the DDS had any concerns about the procedure, the appointment should never have been made. I have never been a patient somewhere that treated my time and needs with such disregard. I would NOT recommend this place if you want your needs to be met or your time to be valued.
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Reason of review:
Waited for 2.5 weeks for appointment, but got cancelled the afternoon before

Preferred solution: Let the company propose a solution

2 comments
Guest

Aspen is a joke. Another likely situation is that the original diagnosing dentist left in the short 2 week unnecessary wait. The new fresh graduate probably had a heart attack and a fit when he found out he had to slice and dice a difficult case he has never seen or diagnosed before.

Guest

Bet you wonder why this happened, don't you? Here is the probable explanation.

Office managers lean on these young dental graduates to bill maximum possible revenues.

The young dentist, under this pressure, at first thought she would try the extraction. Then her schedule filled up, she thought about how difficult it might be, and finally chickened out.

MORAL OF THE STORY: Go to and experienced dentist to start with. Most experienced GPs, especially those with military service, could have extracted this tooth and done a socket replacement graft without the expense of sending you to a surgeon.

Everyone seems to think they will save money at these corporate clip joints, and the opposite is the case.

By the way, having an oral surgeon in only one day a month is a joke. Who is supposed to take care of his post-ops?

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Anonymous

Aspen Dental - Dental Emergency Service Review

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I had absolutely horrible experience with aspen dental Omaha. I had appointment at 1:30 pm for infected tooth in severe pain and came on time, at the reception I was told that they can't take me because somebody contacted me in the last 4 hrs to reschedule it cause they filled this spot with someone else, I had no messages or missed calls on my phone. I explained that I am in severe pain and worked last night as RN and will have to work next 3 night and really need help. Receptionist went to the back and talked to someone and said they would take me today but I will have to pay much more and it won't be comprehensive exam like advertised on the website. Don't trust those that don't care about your pain and ready to take advantage of you financially knowing you are desperate. Don't waste your time either. Take your business elsewhere!!
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Reason of review:
Poor customer service
2 comments
Guest

It sounds like the same people who manage Mcdonald's also run aspen dental.

Guest

Hope you found someone competent to take care of you. There are honest, competent dentists all over the place-except for inside sleazy corporate gyp joints like A$pen.

This joint overbooks the schedule until there are so many patients they are impossible to treat.

Then they call the ones they feel will net them less money and cancel them.. There is no limit to A$pen's scams and lies.

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Anonymous

Always about the money.

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Thought I was getting a free sample of some toothpaste until I got the bill of $20 the the small tube. Never did use the stuff. They can never get anything done in one visit, always takes two or more, like my time and cost involved in getting there isn't worth anything. Always changing dentist at the place. Nobody stays there. Place has a revolving door for their medical staff. Dentist I have doesn't know how to give shots using the latest techniques. His shots are like ones I used to get 50 years ago. Would never take a small child there. Would be scared for life. I've been to plenty of dentist in mt 70 plus years and Aspen Dental isn't one I'm returning to.
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Reason of review:
Poor customer service
2 comments
Guest

Aspen's cold and rude approach to the dentist there and stealing all thier money makes them give the same attitude to the patients. Maybe that dentist will take some of aspen's equipment as payment due to him when he leaves.

Guest

You are right about A$pen being a revolving door. Nobody but the most desperate graduates will work at this sleazy corporate clown club.

And if a young dentist starts working there, they only stay until they can find a better job elsewhere. (Actually, working at Waffle House qualifies as a better job than being a dentist or hygienist at Aspen. At least Waffle House provides honest service at fair prices.)

They don't get much done at one visit because the young dentists are constantly overbooked with patients.

A$pen follows the airline overbooking model to make sure their employees are overworked every minute of the day. It results in barely-organized chaos, with not much getting done.

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