Aspen Dental
Reviews and Complaints
www.aspendental.com
Shanette Jjw
Horrible
I went to the Aspen Dental office in Auburn, New York only to be kept waiting 45 minutes past my appointment time and to be dealt with by the rudest bunch of professionals I ever met. While waiting for the dentist I heard one employee do nothing but complain about working there. Then when the dentist saw me he was extremely rude to me because I was a new patient and looking for dentures. I guess if you are paying cash they don't want your business only if you are using their credit or have dental insurance. I will advise people never to go to Aspen Dental.
Cons:
- Staff
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
2 comments
Gregoria Ehr
Hamilton, Ohio
BIG RIP OFF
I had gone to Aspen Dental and they worked out a plan, I applied for the credit card. When I went back to my next appt. they said they had made a mistake and there would be an additional 500$ charge. I kept getting texts about appointments I hadn't made. An electric toothbrush was on the bill, they kept saying they were out of them. 6 months later I mentioned it they wanted to give one to me that had had mouthwash spilt on the box. I told them to take it off my bill, and didn't take it. When I discovered that if my credit card wasn't paid off in a year the balance would be charged 23% interest. I paid off the credit card. So after a year and a half Aspen Dental has 604.90$ of my money. A tooth had fallen out of my partial for the 2nd time, I took it back to them Dec. 20th to be fixed, I was told there would be a charge for the repair. I told them they owed me the money and they checked and agreed. I was told there would be no fee to fix my partials and I would receive my refund in 7 to 10 business days. The next communication from them was a bill for the repair. So a call was made to their corp. office and was told 2 weeks ago someone would get in touch with me. It is very hard to get hold of anyone. Such poor customer service. The dentist were very good. it's their office managers and administration that make it a bad experience.
Loss:
$605
Pros:
- Dentists were very good
Cons:
- False information
- Lies about returning my money
Reason of review:
Poor customer service
Preferred solution: Full refund
1 comment
Fareed Zuk
Poor services
I need to speak to someone from the main headquaters.
Reason of review:
Bad quality
1 comment
Sherrry B
A upset patient
I got my dentures through aspen, i wish i went somewhere else instead of here the worst experience I've had in a long time . They have hidden cost they don't tell you about until it's time to get them fitted i didn't know you have to get them fitted and it would cost more money . I got the good dentures and warranty with it and still they say it cost more money that is all they care about is money not the patient's , so if yiu need a dentist go somewhere else that care about you not the money . Now I know why I don't like dentist .
Reason of review:
Bad quality
1 comment
Anonymous
Birmingham, Alabama
Took my money and didn't do the service.
02/09/2018. I went in a couple days ago and had X-rays done for two painful teeth that needed extraction. I wanted them removed that day but the told me the oral surgeon had to do the extraction and they scheduled an appointment for today Friday and the had me pay upfront on Wednesday for the extraction on Friday. I go in Friday they tell me the oral surgeon isn't there and I'll have to come back in six days. I said no I want my money back. They said they do give money back I would have to wait for a refund in the mail and it would be 7 to 10 days. I complained at the office and my husband called. Jessica tried to help, the transfered me to someone who was supposed to help but they wouldn't give Hime her name and she hung up on him after he asked for her named the second time. I hope all there calls are recorded. So now I took of work for no reason and have two teeth giving me extreme pain and I'm broke so I have to wait 7 to 10 days for my money back before I can go somewhere and have an extraction. I think that is a long time to wait with searing pain in your head. Evening if I rescheduled for next Thursday like they asked. Six days is also a long time to wait with searing pain in your head. I would not return to Aspen dental in Trussville for any reason other than to get the money they stole from me. If u happen to go don't pay for anything until after it is done.
Reason of review:
Poor customer service
2 comments
Xareni Zno
Aspen Dental Promo Spring 2016
Did anyone fall into this scam? FREE EXRAY, FREE EXAM, FREE CLEANING & 6 MONTHS FREE FINANCING! NEED HELP QUICKLY! THANK yOU!
Anonymous
Deceptive practice
My husband was told several times that he has very nice teeth but needed his wisdom teeth taken out plus one molar. Surgery went well, he went back for a follow up, healing well. He tried to make another appointment for a cleaning but was told he had to get a 3 part series cleaning which would cost $2000 out of pocket. Mind you; he has dental insurance that pays 100% of 2 cleanings a year but not at Aspen Dental, they obviously want all that your insurance will pay and then your whole life savings too. Since he has such nice teeth why can't they just do a regular 6 month cleaning?
Reason of review:
Problems with payment
1 comment
Anonymous
Its a rip off
they pulled all my upper teeth,went back and said they were to loose and the rude dentist said there was nothing they could do.what a jerk he was.they could have poured a soft liner in for better fit.still owe 2,000 on them and there nothing else they can do.what a rotten place to go and will not tell no one to use them.they are a sorry outfit.they got their money and the heck with you after wards i am alergic to mouth glue and ask him to call in a natural glue from the apothecary store and he refused,what a jek
Loss:
$2000
Cons:
- Being jerked around
- Way the dentist refuse to help me
Reason of review:
Bad quality
Preferred solution: Full refund
2 comments
Linzey Arf
Bridgeton, Missouri
Price gouging by aspen dental as well as poor service
I had never had a root canal nor a cap put on until age 45. Which I was fairly proud of. My wife thought that we would give Aspen a try, so we did. I went in they did an assessment of my teeth and told me that everything that had been done in my mouth needed to be redone. Wasn't really what I came in for but I took it in stride.They then proceeded to give me a price sheet that would have come to over 9000.00, yep that is correct no extra zero in there. I told them that I could not afford that and that we would have to just focus on the root canal and cap at this time. They talked me into a periodontal treatment in addition to that as they informed me that it was bad and needed to be taken care of. The process of getting the root canal was long and very painful as expected. I shelled out around 1000.00 for the visit and was told that I would need to come back in three weeks to get the cap. I broke off the temp and came back two three days. At which time I was informed that that the work done a few days later was not done right and they had to get in and drill again. Long and short of it they do not seem to know what they are doing. When I came back to get the cap they said well that will be about another 1000.00 which I was very puzzled about thinking that with my insurance i had already paid 2500.00 dollar for this and you want another grand to put a piece of tooth in my mouth. I went with it and got it done only to have a conversation with my neighbor a day or two later and find out that they paid less than me without insurance. They also got a discount for not having insurance. The difference in the cost for the same service at the same location was the 1500.00 that my insurance paid. So why have insurance I ask or is the real problem companies like this that feel that the insurance money is just free to take because we are foolish enough to think that we are doing the right thing.
Loss:
$1500
Cons:
- Price gouging
- Never got the same dentist
Reason of review:
Pricing issue
Preferred solution: Let the company propose a solution
2 comments
michael s Wzn
took my money and pulled all my teeth in 5 min or less..
why do they get away with this kind of bad work, i had to get my gums cut open 2 times and have the bone filed down because they did such a bad job ! i spent 6 days in a coma in Conway hospital and a total of about 37 days total in the hospital.i still have no teeth in my mouth ! please help me so we can all get a lawyer to sew this company !! i had to get 4 other surgery after that to correct the problem !after they took all the x rays and looked at my mouth then pulled all my teeth then they told us that my pallet was not shaped good enough to have any dentures to fit in my mouth !
Reason of review:
Order processing issue
1 comment
Anonymous
Sevierville, Tennessee
Stopped in on my vacation because a tooth in my partial was
They fixed it...then my partial was completely out of line. They tried to fix it. I knew it was not right. Called and made an appointment for 3:30 the next day. Arrived at my appointment 10 minutes early...it is now 4:10 and I am still not in yet. I will never use this Aspen office again..nor will I recommend it to anyone else. They close in 45 minutes. You think they will call my name before that. I love my Aspen Dental in Augusta, Maine. Professional and courteous. I am really disappointed in this office.
Reason of review:
Poor customer service
1 comment
Anonymous
I never authorized Aspen Dental to do anything
I went to them to fill my teeth and nothing else, but I had to let them give me a free examination. No one told me what they found doing the exam. I was rushed to the office manager office where he wanted to check my credit. I told him I had Care Credit he said what he had was better. He never told me what the examine showed he just gave an appointment 2 weeks later. They called and canceled that appointment and I had to wait 2 more weeks before returning. I didn't know I had been charged $1647 over a month before anything was done. On top of that I had to pay them $40.00 on top of that. I thought I was there for them to tell me the results of the exam. Not so I don't remember anything after they walked in the room until a sharp pain hit me in the left side of my gum. I screamed and jumped and I was ordered to stop. The next thing I remember was them waking me up. I left there without knowing what they did to me. I had no idea they planned on doing surgery, and there is no way I would have allowed it. Yet they examined me and checked my credit to see how much of my money they could take. They never told me how to prepare for the surgery because I didn't know it was going to happen. My credit was good and I paid for that because Aspen Dental performed procedures on me to justify taking $1647 over a month before they done anything. Dental First charged me late fees because I failed to pay on time. They had to figured out how to justify making me pay that money. The office manager disappeared after I complained about being charged over a month before they performed procedures on me without my consent. Please be careful when they check your credit. If my credit wasn't good I wouldn't be dealing with what I am going through now. I almost bleed to death because no one prepared me for that surgery. My neck felt like it was broke I had to hold my head in order to lie down and sit up for over a month. I am still having problems with my neck. Then he left roots in the top and bottom gum, and bones sticking out in top and bottom. He allowed these thing to remain in my gum over 4 months. Had I been approved for more there is a great possibility they would have taken all my teeth out. I could have died because I wasn't prepared for what they did. I pray this never happen to anyone else they placed no value on me or my life! All they knew was my credit was great! Someone signed my name on things without my permission. I have been in pain every since. Daisy Gross grossdaisey@***.com 912-282-****
Cons:
- Unprofessional business
Reason of review:
I never authorized anything they did!
2 comments
Anonymous
They suck
I felt like they just my money and left me in alot of pain. Than i call them at 9:30 am and told them that i was still in alot of pain so they told me to come in nothing still got done so *** aspen yall got some money its cool through yall aint getting no more business from me
Reason of review:
Bad quality
1 comment
Anonymous
Easley, South Carolina
Dentures
Went today in Easley SC and they had pulled hubbys teeth 3 weeks ago and the dentures that they fitted for him them was big enough for a giant to wear. So went back today and they filled the teeth with soft filler and demanded he wear them. He can't talk or eat with them, they fall down and yes we paid up-front for two sets of teeth one in 6 months, so no help for teeth now. I asked for a refund and they got smart with me. Said would fit him in 6 months. I am thinking about getting an attorney. Wish I had read all these post before we went there. Not a good place to go and they don't care about their patients, just the money. Everyone post these complaints on Facebook and let's get these people out of business. LInda
Loss:
$2400
Cons:
- Them not doing what they promised with payment plan
- Horrible forcing me to wear teeth made for a giant
Reason of review:
Teeth much to big
Preferred solution: Full refund
1 comment
Anonymous
Saint Louis, Missouri
Very Misleading
3/30 I went in after speaking with a rep that stated I could get discounts and financing, after my consultation I found out that it was not an option for me. Big waste of my time. Especially wth the pain I am in.
Reason of review:
Not as described/ advertised
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Sure A$pen employees are angry. Their backs are up against the wall.
Their conscience makes them want to treat patients right, but the money-grubbing private equity investors insist on big return on investment even if patients are butchered, oversold treatment, or plain cheated out of money.
The dentists aren't given the proper time, equipment, or lab support to deliver good treatment. Nobody went to dental school to be the sort of *** necessary to bring in the dough at a sleazy gyp joint like A$pen.
It really doesn't have much to do with being a cash patient.
A$pen is an equal opportunity scammer. Cash, credit card, or insurance- all patients are subject to the same scams.
I think you are exactly right about the cash part. I was a cash customer.
Things were not going well so I requested a refund before the denture process got to far. Received a full refund. I think the only reason I did was because they knew they could not suck no extra out of me.
I would bet MOST Aspen employees are angry, cannot say I blame them. Imagine what it must be like to have to be the middle person that has to deal with all the angry ripped off customers.