Aspen Dental
Reviews and Complaints
www.aspendental.com
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Verified Reviewer | Kansas City, MissouriBilling for xrays
I was seen 4/16 for teeth cleaning. We have dental insurance that covers xrays. Why do I keep getting a bill for$49? Please respond ASAP. I will be finding a new dentist if this is not resolved. Becky Bell 602-451-****
Reason of review:
Problems with payment
1 comment
Jacqueline L Szt
Why We're My Upper Dentures So Expensive?
Updated by user Jul 22, 2018
Someone from Aspen Dental In Grand Island, Nebraska needs to contact me as soon as possible.
Original review Jul 22, 2018
About 3 years ago I went to Aspen Dental in Grand Island, Nebraska. I had My top teeth extracted & they sent Me home with a temporary upper denture that I was supposed to wear for about 6-12 months and then I would be fitted for my permanent upper denture plate. I wasn't able to get financing so I paid Aspen Dental in full or were $4,000 buy cashier's check and then they were able to schedule my first appointment. Recently I've been asking other people who also have dentures what they had to pay do you have their teeth extracted and a full set of Dentures upper and lower. Everyone I have talked to you recently has told me that they paid half or 1/3 what I paid Aspen Dental. And the majority of these people have upper and lower denture plates. I only have an upper plate. Why was I charged so much?
Reason of review:
Problems with payment
1 comment
Anonymous
Ottumwa, Iowa
Aspen dental is scammers
Husband made an appt without telling me and had to pay over 5k upfront for extractions and dentures, they billed insurance wrong so they could use every last penny. He was charged 2k for 6 month temps instead of 399.00. Got his comfilytes 8 months later and they are heavier than the others and look the same. even with warranty they will not give money back as they say
Reason of review:
Problems with payment
2 comments
Anonymous
Aurora, Illinois
Poorly fitting dentures still after 10 months
I still do not have a denture that fits or that I can wear without being in pain all the time. I have spent hours in that office waiting around they put you in a room and leave you sit they want assistants to treat you not the dentist.
Reason of review:
Bad quality
1 comment
Cindy Mvs
Horrible experience...
I had a dental emergency 15 June, and my regular dentist was closed so I contacted Aspen dental and they scheduled an appointment for 16 June. I was called this morning and told They couldn’t see me as soon was a new patient and they would have to reschedule me. I said it was an emergency. Didn’t make a difference. I can’t believe it. Reschedule a dental emergency? Wow. That’s great customer service. Why didn’t the person the day before know this? I went all night in pain & unable to eat. Then had to try and find another dentist, which I did and have to drive 2 1/2 hours just to get something done. I can’t eat, can’t sleep, but your company says I can wait days to be seen?? Your website said you do dental emergencies. Also said you take walking. But I called so I could make sure you took my insurance and would be able to help. Obviously you need to rewrite your advertising since it’s false. Horrible treatment. My appointment was supposed to be at your Peach Street, Erie PA office. I will make sure I pass on to friends and family what happened. I will not recommend your company to anyone. Update.. after my appointment was cancelled, the closest emergency dentist was 2 1/2 hrs away. Arrived and wIted an additional 4 hrs only to have to have the tooth pulled. Then drive 2 1/2 hrs back home.
Reason of review:
Poor customer service
2 comments
Ginny B Qag
Obviously not working for me .... went there a year ago with
Went there over a year ago with a toothache. 3 extractions later and a partial bridge still being worked on ... Nothing! Still major toothache. They sent me to a specialist ... $200 later, who said he can't do anything. Now waiting to hear back from Aspen to see what they can do. No call back ... Not surprised. Guess I will nag again tomorrow .....
Reason of review:
Poor customer service
Anonymous
Very unhappy with Aspen dentures
I purchased the most expensive dentures with the lifetime warranty. They have never fit correctly. When I have returned for repairs or adjustments, I was made to feel like the problems were all my fault. Oftentimes I had to wait several days for Aspen denture repairs and had to make emergency repairs myself. The minute I made the first repair, the warranty was voided, and all future repairs were my responsibility. The technician broke one of my dentures while doing repairs. This denture has cracked many times in exactly the same location as the original break. Several times, I have brought my dentures in for repairs and the repair did not even last 24 hours. All in all, my experience with Aspen has been disappointing, to say the least. I guess my main advice is that the lifetime warranty means absolutely nothing. After spending thousands of dollars on the "highest quality" dentures and then spending thousands more on dental implants to secure the ill-fitting bottom dentures, I still do not have a product that is usable.
Reason of review:
Bad quality
1 comment
Anonymous
I was promised so many things,Dr.J.Bookout and his staff,on wrightsboro road,I Took the 7 year guarntee.on my dentures.I paid $2695.20,$1000 down.I Took the promo in 11/09/16.
I paid the balance off in less then 18 mos.Dr.Bookout moved to Evans ,GA.I had 4th cancer 6years ago on my tonsil,i had a lot of radiation in my mouth,aIot of damage.I was very honest with Bookout.i was in therapy every week,my mouth changed a lot ,I had a lot ad justments.He screwed dentures up so bad,he got mad.starting being rude to me. 1 am 72 years on social security,not a lot of income.The girl that that does the lab work,took my liner out in my bottom denture,they hurt my gum so bad.She said she would fix it,and lied about it.I am so tired of there lies and verbal abuse.It is so bad .,I had to take my boyfriend,who is a retired cop.It was horrible.I want a refund $2698.20.for this,they refuse to do anything,except screw it up.my name is ,sheryl Cline(651****-o--2296 Overton Road.,Augusta,Ga.30904
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Anonymous
Saint Louis, Missouri
Loved them
Great dentist, always nice and gentle
Reason of review:
Good customer service
olive m Tsz
Douglasville, Georgia
Poor quality of work
I went to aspen dental to have my lower denture repaired but I was told that could not be done, so I decided to get a new set of dentures costing over $1000.00 that was in January of 2018 I have now been going in for adjustments for going on seven(7) months and (23) visits I have a mouth full of sores on my gums.This is not the first set of dentures I have gotten. To be exact this is the fourth set(4).All of them were orderd by a regular dentist not of bunch of guessers, and I can't get a partial refund.I know a lot of people that need dental work but I will not recommend Aspen Dental.
Loss:
$1600
Cons:
- It take this long for replacement dentures
Reason of review:
Warranty issue
1 comment
Anonymous
Terrible
Went to get dentures made staff seemed very friendly. Cant say much for the 2 dentist i had. Were'nt very ttnhelpfull. Everything went quickly but unfortunately the dentures were horrible! Told the dentist but he didnt seem to care. Took them home to try but didnt work. Tried to get appointment they told me they were booked foramonth!!! Girl was rude. I finally called to return them. I did get my money back but funny thing I went within the month and there wasnt any other patients there at that time BUSY my####
Reason of review:
Poor customer service
1 comment
Richard M Nxc
Scammed
Hygienist told me she could not perform a regular cleaning, could only perform a deep cleaning which would cost a "little bit more". She also said I needed a crown and a filling, and could schedule all three treatments at once so I agreed. They required partial payment at that time with balance due prior to the treatments. When I returned and paid the balance to the receptionist, I asked for an itemized receipt. She said she would provide that on completion of the treatments. The hygienist then informed me that my entire mouth did not require the deep cleaning, just five spots in the back. On completion of the cleaning, I asked about the crown and filling. She said I was not scheduled for that. When asked what did I just pay for, she said I had only paid for the cleaning and that she knows nothing about prices. She had conveniently forgotten what she had told me on the previous visit about the deep cleaning costing "just a little bit more". I have records of my previous regular cleanings and know the cost, which is FIVE PERCENT of the amount of what they charged me for the deep cleaning. I would never have agreed to pay that much, the only reason I did was that I understood that this amount covered the filling and the crown. When I reminded the hygienist of what she had initially said about the cost, and scheduling the crown and filling together with the cleaning, she and the receptionist (who were the only staff on the premises) both told me I was confused. I am not confused. This was a blatant misleading.
Loss:
$700
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
1 comment
Betsy D Btq
Awful
I spent 2500 on dentures3 years ago went today to get them adjusted she said no no no your bone structures will not support dentures i told you last time we cant do any thing sorry she made me feel like a child i walked out i did saythank you but im pissed of she wants me to spend 16000 to get medal out my jawthat was there causemyjaw broke i will not gothere again
Reason of review:
Poor customer service
3 comments
Anonymous
Roswell, Georgia
$ 3,000 to pull 3 teeth
Does that sound reasonable to you
Reason of review:
Pricing issue
1 comment
Brian D Are
BAD CUSTOMER SERVICE
They are TERRIBLE!!!! STAY AWAY. Keep screwing with appointment. Moved me from East longmeadow to Springfield.(E l closed). Know wonder with this type of service. I can't eat anymore SOUP!!! Was supposed to have dentures by June. Put off till August!!! Now they need to order supplies? How do they stay in business? Been w/o dentures for 7mo. Im absolutely pisst off. If i had more time id tell you the whole horror story. STAY AWAY.
Reason of review:
Poor customer service
1 comment
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Becky, you would do better to find a new dentist NOW, before a family member gets mistreated. A lot more bad can happen than paying out of pocket for x-rays.
Could be you have a frequency issue with your insurance. Look at your own EOB. Typically companies don't alloy bitewing x-rays more than once a year. A whole year may not have passed.
You can't win when your dental office is owned by greedy Wall Street types instead of licensed dentists. I review treatment from A$pen patients all the time and it is mediocre at best.