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Very unhappy customer | Aspen Dental review from Cumming, Georgia

1.0
Details
Aspen dental has to be the worst place I've ever had to deal with
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Review
#1240186 Review #1240186 is a subjective opinion of poster.
Reason of review
Bad quality

Poor quality | Aspen Dental review

2.6
Details
This place is a joke. I’ve had to come back to this place over 10 times because they do such low quality work that it will not hold up or make things worse. The only reason I keep coming back is because they offer to fix it for free but I’m seriously about to take the loss and go to a real dentist to get it right the first time. No one knows what they are doing from the front desk all the way up to the actual dentist. Front desk can’t keep up with getting schedules right, I’m on hold at least 10 min every time I call, the dental techs don’t use gloves when handling instruments and they mess up on dental work which will most likely have you coming back to get it fixed. One of the main dentist (the women dentist) screwed up a simple filling causing me to need a root canal. Seriously! Now you have to take out my tooth because you did such a horrible job???!! They at least paid for it but after it was done they did such a horrible job that I had to come back multiple times to get it fixed. I seriously think no one is certified to work on teeth in this place. Either that or they don’t care about quality work and just want to get you in and out. If you want to keep your teeth and avoid multiple trips getting them to try to fix their poor work then I strongly advise you do not go here.
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1 comment
Anonymous
#1468895

You wonder why the quality of treatment is so low. Here is why.1.

A$pen has the lowest pay in the profession. Therefore this chain is the distant last choice of places to work for trained personnel.2. Only the most inexperienced dentists, ones who simply want any job available, are willing to work for this sleazy operation.3. There aren't the range of instruments and supplies to do a good job even if the employees cared.4.

The cheap labs Aspen dentists are forced to use are abysmal.5.

Dentists are way overbooked with patients, many times booked 3 patients simultaneously. They rush trying to keep up and cannot do a good job.When Wall Street private equity investors own dental clinics instead of licensed dentists, the emphasis will always be on money-grubbing, and never quality of care.

Review
#1240066 Review #1240066 is a subjective opinion of poster.
Service
Aspen Dental Dental Filling
Reason of review
Bad quality

Charged money i don't owe. | Aspen Dental review from Butler, Pennsylvania

1.6
Details
In October of 2017 I went into a aspen dental office to have multiple fillings refilled, a tooth pulled and some hygiene/cleaning. Before I had any work done I signed a treatment acceptance payment arrangement. The amount of all the work totalled $2316.00. But I have insurance and the insurance I have participates with aspen so I got a discount of $1042.00 and my insurance paid $825.00. So in total I was responsible for $448.80 and that included my deductible. So I accepted this treatment and instead of being out almost 450.00 upfront I did a 12 month no interest finance thing with dental first financing. Well I get my work done little by little and finally finish the end of October into November. Well my the beginning of December I had a broken filling. So I go into office have it looked at and was told no charge because the filling that failed was one I just had done. So everything's fine for next couple weeks until January I began receiving bills from them for $800+. After first bill I went into office to talk with the billing. They tell me that it was due to there upstairs people not taking off the discount and they would take care of it. Next in january I received another bill for same amout. I called In to office talked to someone else and they tell me same thing. February comes and I get a final notice bill. Stating that I owed $800+ for services and stating if I didn't pay it would go to collection. I again paid and became very mad and who I spoke with this time actually did something and I thought it was done. But then March comes and I get a collection notice in mail for not $800.00 but $125.00. I don't know how it goes from 800.00 to 125.00 but I called In and talked to a very rude man that attempted to argue with me that when I went in on December I didn't pay my bill that I signed saying I owed $86.00 for hygiene. I had to argue with him that the dentist told me no charge for fixed filling. And after he read further on the paper he saw he was wrong and told me it would be taken care of and hung up on me. Now it's April and I got a second collection notice. There are some incompitant people working at the butler Pennsylvania office. What's sad is the dentist and his hygentist and assistance are wonderful but this experience has made me so jaded that I won't go back to this office. Buyer beware. As of today 4/24/18 I am still dealing with this issue.
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3 comments
Anonymous
#1469076

And you think the problem is only at this Butler PA office??? All you need to do is read a dozen or so comments to know it is systemwide!By the way, did you know the Pennsylvania attorney general was the first one to slam A$pen for cheating patients?

3 more AGs have followed. Unfortunately, A$pen just pays the settlement fines and resumes the patient scams.Got news for you. The filling that failed is not the only one that will self-destruct on you.

This clown club does not even offer sturdy silver amalgam or gold fillings for patients, that can last 40 years or more.Here is another news flash: the dentist and hygienist you liked so much will be gone in no time. Nobody with any clinical and patient skills works in the low-paying, high-pressure clown club called A$pen Dental for long.

Anonymous
#1468722

That post is far too long to read in its entirety. It would have been better had you checked this website for reviews about this company ; you would find that they rank somewhere between Satan and Saddam - you're just lucky they didn't mangle your face while they were at it.

Anonymous
#1469931
@Rick

"Between Satan and Sadam." LOL! Way too apt a comparison!

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Review
#1239937 Review #1239937 is a subjective opinion of poster.
Service
Aspen Dental Dental Cleaning
Reason of review
Pricing issue

Stunk worse than a Skunk | Aspen Dental review from Williston, Vermont

1.6
Details

Update by user May 25, 2018

No contact with ASPEN DENTAL to resolve this issue.

Original review posted by user Apr 23, 2018

Went to the Williston Vt location in severe pain. I knew that I had 1 tooth that needed to be pulled. I walked out of the office with a $3900 quote and still in pain. Went for a 2nd opinion at another practice and was told my teeth are very healthy and i didn't need any work they stated that I did, just the one tooth I originally wanted out.
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2 comments
Anonymous
#1468609

Well, I hope you SAVED that one tooth by a root canal and did not extract it.A$pen preys on desperate people in pain. The game plan is to get them to sign on the dotted line for thousands of dollars of dental treatment, some not even necessary, at inflated prices.

Fleece patients while they are vulnerable is A$pen's plan.Glad it did not work with you.

Tell all your friends and coworkers about what happened. When Wall Street sleaze own dental practices instead of licensed dentists, there will be plenty of patient abuse.

Anonymous
#1468643
@Seasoned Dentist

It was too far gone to begin with so had it removed.

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Review
#1239615 Review #1239615 is a subjective opinion of poster.
Service
Aspen Dental Tooth Extraction
Reason of review
Order processing issue
2.0
Details
I arrived at Aspen Dental, in Hopkinsville KY, for a routine cleaning and X-rays. I let the receptionist know that I didn’t want to spend anything over my allowed dental insurance . I went in and had X-rays, then was sent to “office manager”. I was informed they...
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1 comment
Anonymous
#1468443

Quick thinking prevented your wallet from being emptied by the biggest gang of thieves in the dental profession. Congratulations!

More consumers like you and the corporate chop shop known as A$pen would be out of business quick.Not everyone is as astute as you.

To many people, anything in a TV commercial is gospel truth.Don't put anything past A$pen. I saw a college student in my office planned by A$pen to have thirteen fillings, and there was not a cavity in his mouth.

Review
#1239445 Review #1239445 is a subjective opinion of poster.
Service
Aspen Dental Dental Cleaning
Reason of review
Pricing issue

Butchered upper gums and bone / stole $2200.00 after I complained about Dentist and refused to se me again | Aspen Dental review

There is just so much wrong with the billing and workmanship of Aspen Dental !!!! Bottom line , they stole $2200.00 from me and my family and butchered my upper jaw bone and destroy my gums, I was in extreme pain for the first 3 weeks and had considerable pain up to 8 weeks...I paid a total of $4100.00 of which I need to call Visa to dispute $700.00 that I paid yesterday before I complained about their dentist being *** poor at removing teeth and then they asked me to leave without my permanent dentures and refused to refund the unused amount of $2200.00 ... Stuck with my temp dentures, that do not fit well for now because I just do not have the money. I am looking into a class action law because I believe that You may not win alone in court alone.... Its hard for a judge to ignore hundreds or thousands of complains. I do have document from my Oral Surgeon stating that my gums and bone damage looks horrible... !!! I will never Again pay in advance for any service until its finisheded!!! Sign, Cheated 26 Year Military Veteran ......
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1 comment
Anonymous
#1466880

What??? I thought they gave veterans all sorts of free treatment!

That is what their PR stunts show!No honest dentist charges for treatment IN ADVANCE of when it is done. That is fraud right there.Perhaps an honest independent dentist can put tissue conditioner in your A$pen Dentures to make them comfortable for you during healing.Good luck with a lawsuit, but A$pen has a lot of very good lawyers because they are sued all the time.

Your best bet it to complain to your state attorney general. Since A$pen is illegally owned by investors instead of dentists in most states, Boards of Dentistry can do little to help you.

Review
#1237528 Review #1237528 is a subjective opinion of poster.
Product
Aspen Dental Dentures
Reason of review
Pricing issue

Over charged for a bad experiense | Aspen Dental review

*** Georgia Office I was charged $1,743.20 for a deep cleaning. I had 2 visits for the cleaning. I was in the chair for maybe 20 minutes for each visit. There was no deep cleaning performed much less a regular cleaning . I was totally screwed. Several individuals told me not to use their service. Like an idiot I did not listen. I hate Aspen they need to be shut down. They are robbing the poor and the elders. The Dental Plan I have is Avia. If their smart they will remove Aspen from their Plan. The reason I am writing this review to let people know. DO NOT GO TO ASPEN FOR ANY DENTAL PROCEDURE.
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2 comments
Anonymous
#1466877

Only crooks like A$pen sign up for low-paying plans like Avia. Drop the plan and save the money to go to a legitimate dentist.

Don't go to any other corporate clinics like Great Expressions, either.My office schedules AT LEAST two 1 1/2 hour appointments for full mouth scaling and root planing, plus another for polishing the teeth.

You certainly did not need a scaling if your appointments were only 20 minutes.Crooked Wall Street businessmen scam people. That is what they do.

Machele
#1466806

"Deep cleaning" is usually a scam in order to make money for the dental office. The only question I have is why didn't the charge for this procedure arouse your suspicion before they did the work?

Btw, I just had my teeth cleaned and it cost me $65. Find a local dentist in your area in private practice and stay away from these dental mills.

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Review
#1237410 Review #1237410 is a subjective opinion of poster.
Service
Aspen Dental Dental Cleaning
Reason of review
Problems with payment

19.00 visit turned out to be over 3000.00 | Aspen Dental review

Aspen Dental had a special out 19.00 for exams. I went in had the xrays then they told me I needed to sign a paper that they were counting the number of people coming in. They gave me a follow up appointment,I went back and they said that their going to extract a tooth that it would cause me problems in the future when I ate. Had to sign a paper then. My bill is over 3000.00 dollars.i do believe that they kept handing me problems so I would pay more money. This year I was going there in February 2018.
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1 comment
Anonymous
#1466874

Well, you have to sign informed consents before you get extractions. But I can't imagine any extraction of an erupted tooth, even with sedation, would cost $3000.

They probably billed you up front for all sorts of treatment they planned to do later. This is a common A$pen scam.

Review
#1237388 Review #1237388 is a subjective opinion of poster.
Service
Aspen Dental Dental Services
Reason of review
Pricing issue

3 bad experiences | Aspen Dental review from Hamden, Connecticut

I have been a patient at the Hamden CT Aspen Dental for years. I have an appointment scheduled for Monday 4/23/18 at 4:15pm. Today is Thursday 4/19/18, I got a call at 6:55pm and was told that because I did not respond to a text message they sent at 2:10pm today to confirm my appointment, they gave my space to another patient. I asked to speak with a manager, and she told me the same thing. On another occasion, my wife schedule an appointment for our girls for a Saturday morning. She did confirm it via their text message. We took the kids to their appointment that day, and the office was closed. Not even a phone call back to apologize. Never mind the fact that last year, I ordered and paid in full for an electric OralB tooth brush from them. When I showed up to pick it up a couple days after I got a call from them, they told me they sold it to another patient. I had to leave and wait for them to re-order me another tooth brush. I gave them a second and third chance, and they blew it today. I will be taking my business elsewhere. What kind of business treats their customers like this? You do not have any regard for your customers.
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2 comments
Anonymous
#1466577

"What kind of business treats customers like this," you ask.A seedy group of Wall Street private equity investors breaking state dental practice laws to own dental offices and squeeze every dime of revenue out of patients.No telling how much unnecessary substandard dental work has been done to your family.You could have gotten a Spinbrush or Sonicare electric toothbrush, which are just as good as A$pen's Rotadent, for a third of the price at your local pharmacy. Everything A$pen sells or does is overpriced.When you go shopping for a new dentist, please rule out other corporate shyster outfits like Coast, Dental One, Great Expression, Sage, Western, and others. Ask REAL PEOPLE (not onlilne reviews) for reccommendations for competent indedpendent dentists in your aea.

Anonymous
#1466392

Look at it as divine intervention ; before you get too upset about any of this non-service, carefully examine this website for horror stories regarding this provider...you will consider yourself fortunate to have dodged the proverbial bullet by hightailing it out of there before something really bad happens - I'm glad they just wasted some of your time instead of mangling one of your children.

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Review
#1237135 Review #1237135 is a subjective opinion of poster.
Service
Aspen Dental Customer Care
Reason of review
Poor customer service

Never again | Aspen Dental review

2.4
Details
I have had extensive work done at Aspen in Kingston NY .I will never go back. I have experienced bad fitting temp dentures the first set had to be discarded and another set made that are ill fitting as well. I had a root canal that had to be redone when the main dentist noticed it was not properly done. Also I made an appointment in Sept of 2017 because I had an issue with one of my upper front teeth X-rays were taken and I was told nothing was wrong. Several months went by in the middle of Dec. 2017 I set up another appointment for the same tooth my tooth was loose and my mouth was infected , the tooth was X-rayed again ,it was determined the it was broke under the gum line . The dentist informed me that I had a infection antibiotics were scripted and the tooth could not be saved. The tooth required a surgeon to remove it ,who wouldn't be available till mid Jan of 2018. I was told to set up another appointment to check on the infection , the infection required a stronger antibiotic. This took me to just before the surgery , the surgeon made me take 5 antibiotics just prior to the removal of my front tooth also more antibiotics post surgery. I became very ill and went to my medical Dr. to make a long story shorter I Was diagnosed with C -Diff cause by all the antibiotics . I was required to go through various medical tests and treatments to date. Basically I will never return to Aspen Dental for any further work.
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1 comment
Anonymous
#1466341

They really worked you over. Yours is one of the saddest stories on this forum.If I can't remove a tooth root (which is almost never) I can find a dentist who will do it the same week, if not the next day.

And this is not unusual. Many, many general dentists, particularly ex-military ones, have the experience to have handled an extraction like yours, without referring you to a surgeon.What if you had gone to a competent dentist in private practice from the get-go, and the problem had been diagnosed correctly? Think of all the time and money you have wasted. And you lost your teeth!It is such a tragedy when patients believe TV commercials by shysters and fall prey to Wall Street investors owning dental clinics.

Oh, how I wish patients were more skeptical of charlatan healers who buy millions of dollars of TV advertising! Truly, any dentist who has to advertise on TV to get enough patients is incompetent or dishonest or both!

Review
#1237019 Review #1237019 is a subjective opinion of poster.
Service
Aspen Dental Dental Services
Reason of review
Bad quality