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Aspen Dental - Scammers

Set an appointment to have a crown reglued. They had no intentions to fix the crown. They had one thing on there mind to sell me a complete set of teeth. Alawy get a 2nd opinion. Well i had my crown repaired after leaving Aspens office with no problem. Beware people.
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1 comment
Anonymous
#1442680

Every minor patient problem, no matter how small, is viewed by A$pen as a gigantic opportunity to upsell services, clean out patients' wallets, and get them as deep in debt as possible.Great that you were skeptical and walked! Spread the word about this predatory operation.

Better yet, complain to your state attorney general about them. Unfortunately, they are operating outside the law in most states, and state boards of dentistry can only discipline dentists and hygienists, not corporate executives.

Review
#1205231 Review #1205231 is a subjective opinion of poster.
Reason of review
Poor customer service

Aspen Dental in Germantown, Wisconsin - Brain dead.

2.2
Details
All I wanteed to get was a simple document returned to me signed by the dentist that I was treated and they have been {{Redacted}} me around for three days. I have three kids to take care of and I have supplemental insurance in case something happens to me so if I miss work because of something unforseen I will still get paid. I need that money from the insurance company to feed my children and aspen dental in germantown has no regard for anyone. Their service was shotty at best and now with this, I will NEVER EVER EVER recommend them to anyone. Whoever owns it should be ashamed. I sent over all documents, my photo ID, emailed and called over and over just to be put on hold. I will be contacting the BBB if this is not resolved tomorrow bright and early. Apparently when you go out the door they could care less.
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1 comment
Anonymous
#1442674

As soon as they empty your wallet they could care less."Whoever owns them" is a piece of Wall Street private equity sleaze named Leonard Green & Company LLC. Look them up on the internet.

Although they lie to state regulators and claim a dentist owns each clinic and they just "manage" the clinics. "Mismanage them" would be a better description of what really happens.In reality these fake owner dentist only own shell corporations that are a scam set up to fool state legislators. A$pen owns everything: the leasehold improvements, the lease, the equipment, the instruments. And guess where your money goes?

Directly into the A$pen corporate bank account.State dental boards can't do a thing.

Write your state attorney general and ask for his help. Four state attorneys-general have already slammed this den of thieves.

Review
#1205149 Review #1205149 is a subjective opinion of poster.
Reason of review
Problems with payment

Aspen Dental - Terrible clinic

1.0
Details
Went in to have broken crown replaced, they convinced me that I had two others that needed replacing, after they replaced them I have had nothing but pain and trouble eating, the crowns do not fit right leaving the nerves exposed and sensitive to heat, cold and food. Plus they all fell off within one week of being cemented on. Worst experience I've ever had from a denist, I'm 70 and have been to many denist over the years.
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1 comment
Anonymous
#1443802

Well, when you take impressions with cheap material then send it to cheap Chinese labs for fabrication then cement them with cheap cement that doesn't bond well to milled zirconia, the result is crowns that leave your mouth in a hurry. Too bad you did not leave Aspen in a hurry before they buggered up your mouth.

Now you got to pay a regular dentist to fix the problem Aspen caused. Bummer, dude!

Review
#1204982 Review #1204982 is a subjective opinion of poster.
Reason of review
Bad quality

Aspen Dental in Valdosta, Georgia - Sorry

1.0
Details
I called Aspen dental and talked to a very nice lady. Told her I was wanting appointment in Valdosta,ga she stated no problem. Gave us appointment for today at 230 pm. Left work early so we could be on time. Only to get to the Valdosta office to be told we didn't have appointment (really). Called 800 number back and told them what happen yes she stated how sorry she was for her co worker mistake.Really left work 4 hours early to make appointment only to be told we didnt have appointment. Loss money time and he still need dental work done. Saying sorry dont fix the problem. So will let everyone know that is very bad business. One unhappy person.
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1 comment
Anonymous
#1442114

This is the problem with corporate offices run from a central call center. The miracle of it was you actually got to talk to a live human being who actually admitted THEY made a mistake.From what I read, Georgia has a dental school and Florida has two, so there should be no shortage of good independent dentists in private practice down your way. Avoid corporate dental centers as much as you try to avoid hitting armadillos and snapping turtles on the road in your neck of the woods!

Review
#1204152 Review #1204152 is a subjective opinion of poster.
Pros
  • Extremely dissatisfied
Cons
  • No appointment due to 800 number mistake
  • No appointment due to staff
  • No appointment due to staff error
Reason of review
Poor customer service
Loss
$160
Preferred solution
Let the company propose a solution
Tags
  • office staff

Aspen Dental - The Aspen office in Columbus, Indiana are billing me $121

1.0
Details
I was told that my dental insurance would take care of my visit. After I refused to have service, they billed me a $121. I refused to pay because they lied to me. The bill was turned over to a collection agency. I called the corporate office and Debbie told that she would take care of it, but I'm still be harassed by bill collectors. Would please take care of this. The. Columbus Indiana office is the office that keeps turning it in to the bill collectors. The most current bill collector. Is National Recovery Agency,(800)521-4956 account 2983216 Marcus Ross. Thanks
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3 comments
Anonymous
#1442463

You’re charged for a office visit. Just because a employee of the office said your insurance will cover it doesn’t mean YOUR INSURANCE COMPANY AGREES!! That’s between you and the insurance company.

Anonymous
#1442423

This is a complaint site, not the site for Aspen.

Anonymous
#1441689

So you are being billed, then sent to collections for a service you never received? My goodness, that is a new low for A$pen.

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Review
#1203432 Review #1203432 is a subjective opinion of poster.
Reason of review
Problems with payment

Aspen Dental - Dalton, Georgia

4.6
Details
Always great by the Dentist. I do feel they do try to upsale services though.
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Review
#1203198 Review #1203198 is a subjective opinion of poster.
Reason of review
Good quality

Aspen Dental - Seeking a dental assistant postion

I worked with Aspen dental back in 2007 i really enjoyed my experience here every one was super nice and helpful .Ive noticed that there has been a posting at the mayfield office for quite awhile now Im intersted in that location the reason i left before is because i had a broken ankle and was asked to relocate in the winter at the mentor location. With this being said wondering if you would consider a rehire. Thank you sincerely April Miah
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1 comment
Anonymous
#1441249

You go to a consumer complaint forum to ask a former employer if they would take you back? Do you have any sense at all?If the best you can hope for is another gig from a sleazy joint like A$pen, you can't be any good at what you do. You know that A$pen's pay is about the lowest in the dental foundation, don't you?

Review
#1203149 Review #1203149 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

Aspen Dental - Extremely bad service in Bradenton fl

Made appointment on Friday for a chipped tooth and after 1 1/2 hours they that they could not fix it until next Tuesday. I had about a pain of 8-9 of 10. Will never go back. I have never been treated like I was at Cortez office on Friday. The staff was somewhat OK But over all it was stressful with a killing tooth Hurting. I had all my teeth removed in Erie office back. In 2013 and they Made me top an bottom plates that fit perfectly . I can not believe they didn't just tell me that they would not be able to fix thr tooth that day. I did find a place to take care of me.
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1 comment
Anonymous
#1440462

Bad things happen when patients wait to go to the dentist until tragedy strikes. We dentist can't just cancel a regular patient's appointment to make room for you.That being said, if a patient is truly in pain, my staff and I will work through lunch or late to get a patient out of pain.

That is the difference between a private practice owner and a serf that works for a corporate chain clinic like A$pen. Please take this advice to heed:1. Establish a relationship with a GOOD dentist, and go there REGULARLY, not just when you have pain.2.

Never again think of going to a *** clinic run by private equity investors instead of licensed dentists. A$pen has had FOUR state attorneys-general go after them already.

Review
#1201743 Review #1201743 is a subjective opinion of poster.
Reason of review
Poor customer service

Aspen Dental in Auburn, Massachusetts - Bait and switch

Talked with a receptionist on the phone yesterday set up for a free visit free x-rays and cost of a tooth extraction to be $168 got to Aspen dental got the x-rays saw the dentist now the free visit turned into $138 any extractions going to cost $320 not what they said on the phone bait and switch get you in there and rape you
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1 comment
Anonymous
#1440461

Suppose you have chest pains. You think it is your heart.

Do you call around to cardiac surgeons, asking how much a bypass operation would cost, expecting to get an ironclad fee guarantee before the surgeon even does the catheterization imaging to see if there are blockages and how many and where?No, you wouldn't do that?Then why would you call around wanting an ironclad quote on an extraction, and expect them to accurately quote you without even seeing an x-ray first.You are a moron for wanting a tooth pulled, anyway. A shyster outfit like Aspen, Affordable Dentures, Great Expressions, Coast, or similar is probably right up your alley.For your info, a surgical extraction in my practice is about $280.

You don't save any money at corporate shyster clinics. You are probably the sort of person that believes everything you see on TV.

Review
#1201201 Review #1201201 is a subjective opinion of poster.
Reason of review
Problems with payment

Aspen Dental - Refused to clean my teeth

After having my cleaning delayed because they had lost their hygienist, I finally got back to back appointments for our cleaning with my son with a new hygienist. She took me back and proceeded to tell me about my deep pockets, which have been well preached to me in the past. I do plan on getting an implant bridge on the worst side in 2019. Well, she said she and the dentist (who is new also and I never saw), read my chart, looked at my xrays and said they were referring me to a periodontist. I declined, as I'm having the worst ones removed next year. She refused then to clean my teeth. No choice to sign an informed refusal, nothing. It was periodontist or nothing. I walked out, cancelled my son's cleaning and will never return. So much for patient's bill of rights at Aspen.
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1 comment
Anonymous
#1439713

If you are smart, you will find an honest independent dentist in your community and not another corporate gyp joint. And if that dentists recommends a referral to a gum specialist, I hope you will go.Whatever you do, I would not let a *** outfit like A$pen do either implants or an implant bridge on you.Don't understand why you would subject a precious child to a investor-owned chop shop like A$pen either. That almost constitutes cruelty to children.

Review
#1200616 Review #1200616 is a subjective opinion of poster.
Reason of review
Poor customer service