Aspen Dental
Reviews and Complaints
www.aspendental.com
Inez C Hnz
I hate this company
I started my procedure with Aspen dental Battle Creek office, this has been the worst make I have ever made. Twice they have schedule an appointment me (twice) and both times I take off work I can go there, to find oh we can't find an appointment for you and each time I have a appointment card. I have to take time off work only to be told there's no appointment. I feel they are every condescending, always saying they want the best for me. If they want the best why do they keep messing up my appointment time.
Reason of review:
Poor customer service
1 comment
Walter P Rkv
Englewood, Colorado
I visited the office in San Antonio on West Wood!
I found it to be a great experience, I was treated well by all of the staff, but I was especially well taken care of by Dr. Rang and Jenni, they all listened and addressed my needs professionally. No complaints! Thank you!! Walt Perryman
Reason of review:
Good customer service
1 comment
Evelene Fhg
Phoenix, Arizona
Dentures and Medicare
I was approved in January for dentures. Office here had to be sent approval from Medicare 3 times. I was scheduled an application yesterday to find out I could not be seen for email was sent to office on February 22nd. I been calling and need to find out delay. And they say I have a balance for dentures I do not have. Please explain
Reason of review:
Poor customer service
4 comments
Anonymous
Temporary dentures
I won't make this too long, but this is what happened I had 22 teeth extracted and temporary dentures put in the same day, well this was on January 21st 2019. Since day one I have yet to be able to wear them , eat with them or talk with them. They do not fit properly and they are no use to me at all and to this day which is March 10th 2019 I am still unable to wear them and my gums are still soar even now after almost 2 months of not having my teeth. I find this is unexceptable and I am very dissatisfied and thinking of going to another dentist for my permanent dentures. Tell me what do you think?
Loss:
$5
Reason of review:
Not as described/ advertised
Preferred solution: Price reduction
1 comment
Paulyne Etd
Nashville, Tennessee
Problem with dentures
Newer teeth falling out and almost choked to death on a tooth.
Diane B Jzs
New Castle, Pennsylvania
Poor fitting dentures
Aspen dental made me a set of dentures. The upper is too big for my mouth. People avoid talking to me be cause they cant understand me. The lowers pop out of my mouth. Have been told by aspen dental i dont have enough bone.They took my money and i dont have dentures that fit. Idont think i should have to pay for dentures that i am not happy with. Please responed. Diane Barringer.
Reason of review:
Bad quality
3 comments
Linda G Ggq
Concord NH Office
I went into the Concord office to have my teeth cleaned and wanted to let everyone know that Wendy my hygienist was absolutely: WONDERFUL TERRIFIC THE ''BEST'' Linda
Pros:
- Wendy in concord office
Reason of review:
On time delivery
1 comment
JOANNE D Ril
My partial hurts to the point they're put away and i don't wear them. i have to use oragel and rub it all over before attemping to put them on; had them adjusted 3 times to no avail they
I went in 3 or 4 times to have them adjusted to no avail. I met with the fibancial person and the dr in their office they said it had been over 60 days, it was hardly 60 days over. I do not wear them I wear a pair from another aspen who made the partial i'm wearing now. I;ve been paying. could I please get some help in not having to pay anymore payments and returning this partial which are in a case at the boyttom of my closet or get a reduced rate. or put it towards something else dlike teeth cleaning. any help will be appreciated. joanne devine 401 467 ****
Reason of review:
Not as described/ advertised
Preferred solution: Price reduction
1 comment
Dan E Qdq
Redmond, Washington
Front office
The service i received was outstanding , the dentist and his team were very professional and plesant to deal with. As for the front office people thats another story, very unprofessional. If the hours on the door state 8 to 5 then the doors should be open at 8 and not 8:25 with no reason as to why the doors were not opened, just business as usual. This is a trend the next day same thing my appointment was at 9 but the doors were locked again hours indicated 8 to 5, someone finally came to the front door (9:23) to tell me the dentist was not available which was not a problem things happen but someone should have called and informed me so i could have rescheduled the visit. Office manager made it seem like it was my fault for coming to a scheduled appointment.
Reason of review:
Poor customer service
1 comment
Anonymous
Mount Laurel, New Jersey
Their incompetence must be curtailed by someone in POWER!
On another adjustment visited more adjustments were done I was told to bite down and grind my teeth. I did what I was told and I found that it was even. However the assistant found to molars that were to long and she trim them down. We then left the office. While having lunch my tongue was cut with the molars jagged edges I could not wear them. Aspen dental should not allowed to serve the public in such a disastrous manner. We must ban together to stop them from becoming rich from stealing our money and disfiguring our appearance and causing our ill health.
Reason of review:
Bad quality
1 comment
Anonymous
Sorry not Aspen dental Access dental
I am so sorry it is not aspen dental it is access dental no they stuck me with teeth I will not even put in my mouth so don't go to Rolla mo.They will *** you over like they did me now I have horse teeth hope they burn in ***
Reason of review:
Bad quality
Anonymous
Bedford, New Hampshire
SNAFU
Which time? Hubby had a 200$ toothbrush added to an estimate. Had a temp partial that never fit right. Then was told after that my insurance won't cover a permanent partial. Tried to sell me a bridge and 2 seperate cleanings! 1 for my gums?? Wth? Huge turnover. Never the same people. Then, before I had my knee replaced, needed dental clearance. I was required to have a cleaning before I got clearance, had just been in! Went in for a toothache. Was referred to have a root canal on a tooth with a root canal...antibiotics remedied the issue as it turned out to be sinusitis.
Reason of review:
Pricing issue
1 comment
Anonymous
Warwick, Rhode Island
Had 4 teeth pulled that might have not needed to be pulled
I went to Aspen Dental in Leominster MA because I lost a crown off of a bridge. I had the crown reglued by my former dentist in May of 2018. The crown fell out again. I went to Aspen and they did xrays of the lost crown and the 3 other molars involved in the bridge on the upper left side. They told me that the bridge and the 3 teeth needed to be pulled plus one other molar on the right side because the teeth had decayed. (I was not experiencing any pain but was nervous about the bridge coming off because of losing the anchor crown. They had me seen by the hygenist and when I was finished with the consult I had a $12,000.00 plan to fix my teeth. This included crowns in my front teeth, scraping my gums ect ect ect. Mind you I have been seeing my dentist for cleanings ect. I have dental insurance. I came home and thought about it for a day and then cancelled the appt. I had read reviews on Aspen at this location and there were many neg reviews. I should have gotten a second opinion. However I gave it some thought and figuered why would they lie to me? Pretty stupid. I called back and made the appt for the extractions. That was 4 days ago. They took 3 molars on the left and one on the right. They told me that they would put a partial in so that I could chew. No partial that day. I was there from 2pm until almost 5pm and in pain from the extractions. They were so over booked. I sat in the waiting room in pain and asked them if they could put the partial in the next day for which I had an Appt for post op. They said that would be fine. I went to the appt the next day and sat in the chair for a good 45 min before I was seen. I Then asked why it was taking so long, and was told that the lab was polishing the partial. Another 20 minutes and the dentist came in with the partial which did not fit and was so painful when she put it in my mouth. I was told to wear it during the day so I could chew. I left with the partial and an Appt for January 9th for another partial?? I came home and tried so hard for this partial to work for me. It didnt come close to fitting my mouth. It moved all over the place. I could not begin to chew with it. I finally took it off after hours of trying to make it work. I then spent the next night and day in extreme pain. I dont trust this establishment. I now have no molars in my upper mouth to chew with. I am 64 years old and have spent thousands of dollars on my teeth so that I will have them in my senior years. I will go to my Appt on the 9th and see what they come up with. I dont have a lot of faith at this point but dont have a lot of choices. At this point I realize I should have gotten a 2nd opinion. Hard lesson to learn
2 comments
Anonymous
Anderson, South Carolina
No interest rate never explain to me
My bottom dentures is large & my top one dont fit good,makes my gum sore,they asked me for my debit card,they were going to go into my account to get my money,so i put a stop on,got another account number,havent heard about this finance company,then Aspen keep sending a pre-select loan letter for $800
Reason of review:
Bad quality
Angela H Dpy
Parkersburg, West Virginia
DANGER! FALLING (OUT) TEETH
I just had the third tooth fall out of my denture. This is Saturday and ASPEN is closed. I am 4 month post extraction and placement of the immediate denture. I am so upset about this. I will have to miss work again on Monday to deal with this.
Reason of review:
Damaged or defective
Preferred solution: Let the company propose a solution
1 comment
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The why do you go there? I am sure A$pen isn't the only dental office in Battle Creek.
Heck, that is where the Kellog plant is, isn't it? Plenty of honest dentists would love to have you as a patient. Yet you chose the very grubbiest of the corporate chop shops in the US! How much is your time worth?
Much more than the money you think you are saving at a clip joint like A$pen.
Capitalism is about choosing the place you are treated best. Exercise your freedom of choice!