Aspen Dental Complaints and Reviews

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Aspen Dental
Main address: PO Box 3126 13220-3126 Syracuse NY
1-800-ASPEN DENTAL,1-800-277-3633, , customerservice@aspendent.com
  • 980+34 mobile complaints
  • $920K claimed losses
  • $910 average
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Everybody in the office was great. The staff was all very nice and helpful. I will recommend anyone to see them. Add comment

     

  • 1 day ago
  • Dental Services
  • Bennettsville, South Carolina
  • Extraction
  • 4
  • 4
  • 88

Went to Aspen Dental to have an extraction and to get a partial made. I had extraction told what it would cost. I questioned it because I am double covered by insurance. They then refunded me 300 dollars. Months went by wearing partial and when I made my appointment for permanent partial. I went in to get mold and did and they set up appointment for fitting 3 weeks later on 10/29/14. Went to... Read more

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  • 2 days ago
  • Dental Services
  • Kokomo, Indiana
  • Dental Insurance
  • 1
  • 1
  • 99

Appointment at Aspen Dental Kokomo, Indiana in July. Gave my insurance info on phone at time of appt. They made a copy of my insurance in office. I received a bill. Called the office. Gave info again and was told that someone would get back to me. No contact. Called again after second bill. Gave insurance info again. I was told they would get back to me. No contact. Now I have final... Read more

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  • Oct 24
  • Dental Services
  • Columbus, Georgia
  • Damaged Root Canal
  • 1
  • 1
  • 200

I am still in pain after the root canal, went back for checkup, but they said they were not responsible for retreatment. I also had a bridge done. The bridge came off and I went back to get the bridge replaced. Once it was replaced, I experienced a tremendous amount of pain. After experiencing this pain, I am afraid to return to Aspen Dental. I need to be refunded the money I paid for the root... Read more

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  • Oct 24
  • Dental Services
  • Florence, Alabama
  • Dental Services Overpayment
  • 3
  • 3
  • 180

I sat down with the office manager. She claimed she checked my insurance and broke down EXACTLY what would be billed and what I would have to pay. I asked her if this was the total because I couldn't afford any more. She evidently lied to me because she said that agreement protects me and them. I was promising to pay what was agreed to. She set my appointments, had me sign the payment agreement... Read more

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  • Oct 24
  • Dental Services
  • Mount Pleasant, Michigan
  • Painful Dental Work
  • 3
  • 3
  • 108

I went in b/c partial broke. during exam, was informed fillings needed to be replaced, rootcanal, crowns, and recommended scaling. During drilling/filling I wasn't numb and told her, Gave me more numbing agent and left me for 45 min, and when came back all numbing agent wore off b/c I cant have the one with the EPI. Told her, yet she continued to drill saying she was almost done. Then took... Read more

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  • Oct 24
  • Dental Services
  • Dentistry Attitude
  • 1
  • 1
  • 128

i read that everyone is looking for cheap dentistry. There is no such thing. There is good dentistry and bad dentistry. Good dentistry cost money and bad dentistry does too. Dental companies are run by bean counting profit makers and care only about that. Private dentist are either good and fair or they are bad like all of the corporate dental offices. If you want to know about a dentist ask... Read more

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  • Oct 23
  • Dental Services
  • Indiana, United States
  • Poor Dental Service
  • 1
  • 1
  • 110

I started in Indiana, for dentures. Moved to NC where there are no Aspen Dental. Was told by dentist at aspen dental there never would be, because NC standards are high. Went to 2 offices in SC, FLORENCE, service was really, really bad. Switched to Myrtle Beach, at the Florence office manager recommendation (guess I complained too much, when I contacted the main office). Dr Mills is great, and... Read more

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  • Oct 23
  • Dental Services
  • Pennsylvania, United States
  • Insurance Acceptance
  • 3
  • 3
  • 101

Aspen-Dental is awful. I called them twice to make sure they accepted my insurance, both times they stated YES. Went to my first appt. had to ask to have my chair switched because the spit cup had dried blood on the side of it....I should have ran then. So after looking in my mouth it determined I had 4 cavities one in each wisdom tooth. After calling to make sure my insurance good they told me... Read more

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  • Oct 22
  • Dental Services
  • Parkersburg, West Virginia
  • Positive Experience
  • 2
  • 2
  • 133

I just went through Aspen dental and it's been a wonderful experience. They told me which teeth needed extracted and which needed filled. As these teeth are breaking in the same manner I told them I'd rather have them extracted. They agreed that it was my choice and did not try to "sell" me on anything else. I have to go to an oral surgeon in order to have all of them removed because some of... Read more

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