Aspen DentalComplaints and Reviews

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  • Customers like
    • Look of the office 12
    • Staff 9
    • Timeliness 6
  • Customers don't like
    • Being lied to 29
    • Lack of communication 21
    • Tooth hurts now 13

We only had our dental insurance a short time so we only wanted Aspen Dental to do the basic things that the insurance covered. We were told they checked with our insurance and all the cleaning and filling is covered and they showed us our charges which were not covered. We had little cash so we took out the loan thru Dental First mortgage for our part and they were paid up front . Everything... Read more

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This is a follow-up of my original review. I returned my dentures after a week of pain with the lower denture and the upper denture never fit correctly. I keep getting letters in the mail for an appointment reschedule. After I called and reminded them of the fact that the dentures had been returned and a credit issued I received another reschedule letter. The Owasso Oklahoma office cannot get... Read more

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I called and checked with Aspen dental for a teeth cleaning for our son. The lady told me that normally it would cost 97$ and there is a coupon or special running of 25% off at this time and this would apply to us due to no insurance, the total cost would be 73$. I was also told that he would receive free x-ray and consultation and the day of appt. would be teeth cleaning too. We arrived for... Read more

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paid cash over $3000 to have about 6 teeth pulled and bought the next to most expensive denture for top and partial...was given the wrong dentures (cheapest ones) and the manager admitted that to me...many cancelled appts at the last minute due to " short staffing". front tooth broke off within 12hrs of getting them....still have the cheapest set after they told me they weren' t...but the... Read more

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Due to a horrific dental experience 20 years ago, my fear of the dentist was so severe that just thinking about going put me in tears. On my first visit, I began shaking and crying just walking in the door! The staff was extremely friendly and considerate of my fears. I never had to wait longer than necessary. Dr. Montero took the time to talk to me and put my fears at ease before ever looking in... Read more

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Broke a tooth in my top plate, swallowed it, so I made a appt. cause I knew I could get in right away to get it replaced. I have NO TEETH only top and bottom plates. They x-rayed me first, then had me open and close my mouth twice, and for the third time I told them all I wanted was a tooth replaced in my plate. Finally Dr. Sharma ask to see my plate, so I removed it, she said "no one makes these... Read more

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Went to Simpsonville, SC Office to get a crown. Total disaster! Rude and inept assistant kept spraying water art back of my throat and I was forced to swallow all of it. Some got up into my sinuses & up my eustacian tube as dentist drilled. Next day...Terrible swelling & ear pain. Two rounds of antibiotics & prednisone for middle ear infection. No help. I ended up with having... Read more

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beware I went to this office to get a tooth pulled. day one, got my x-rays and checkup. agreed to pull tooth the following week. they then gave me a price and insurance codes to look up to get my discount cost. the next day they called me to get a deposit so I paid them. the following week when I showed up to get the tooth pulled the price went up $80. I tried to be civil and work something out.... Read more

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Rome Georgia Office offers to fix you... Takes your money then sends you to a Quack across the parking lot ( which in turn charges you more money) and has an office staff with the personality of a dried up cucumber.... STAY AWAY FROM THESE PEOPLE Add comment

Omg your situation with Aspen is almost identical to mine! The years contacted the 3 plus thousand " resolution of clerical error" dentist wants me to pay( have no dental ins now- did during times of visits) the abcess n infections broken teeth etc. Dentist told me same thing( wouldnt pull 2broken teeth- which were fine prior Aspen) due to infection( didnt write prescription) still no resolution... Read more

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