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1.9 Based on 503 reviews
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  • Customers like
    • Look of the office 13
    • Staff 10
    • Timeliness 6
  • Customers don't like
    • Being lied to 30
    • Lack of communication 21
    • Tooth hurts now 13

We thought Aspen Dental in Defiance Ohio would be a great place to go. We went to 2 different appointments that they said there was no appointment made. We had the cards to prove we did. Then we told them we didn't get a bill. They said we showed we were paid in full then 2 years later we get one. Of coarse insurance said they would not cover it. They threatened to take us to court and told them to go ahead. Service sucks, billing sucks, they... Read more

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Oh, wow...where do I begin? They are the McDonald's of Dentistry. I went in a couple of years ago to have my lower teeth extracted because I knew I needed dental work due to heredity. I went through the x-rays and was quickly seated with an "office manager" who told me it was going to be about $4000 to get the work done, and she proceeded to offer me financial assistance. I had no insurance. I told her to go ahead with the application. She... Read more

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I have been to Aspen Dental at 3304 Greenwald Way North, Kissimmee, FL 34741. I went in for upper denturs the first visit we did the wax mold came back they were so bad hung over my bottom lip could put my hand in my mouth they were so big. I told the doctor she got very upsit do to having to remake the mold went back this week and they were still to big hanging over bottom lip the doctor started to talk down to me she was very upsit I told her... Read more

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I had a two appointment set up for my children at your location 4910 E Silver Springs Blvd, Ocala, FL 34470. Once I arrived to the office I was informed that my children's appointment had been canceled do to their office not being able to get in contact with me state they tried calling several times. I asked how can u cancel my appointment when I confirmed it by text that your company sent out to me. Their response was they are having an issue... Read more

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Well, I went back to Aspen to see if they would take care of this issue, AFTER being paid by Fortiva. I paid Fortiva $3000 for the work that Aspen did previously, and the work that was still pending to get done. Guess what? I received new dentures that were "top of the line" and I told them I did not order top of the line, but next to the top of the line, and that I had already paid in my previous account. They charged me the denture price for... Read more

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Just talked to them about a root canal and crown I need. Was told they do guarantee the crown at all. None. I saw on line that a crown last from five years to thirty years and that most dental places guarantee them for five years. I very surprised. Why won't Company's stand behind their work? They promise all kinds of things, but you can't depend on a promise. I'm finding a very hard time trying to post this text. It says I have to post... Read more

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Liars thieves. They will try to rob you blind with a smile on their face. For the same work I got to prices for their treatment plans. 6,000 dollar difference at two difference offices. The latter wanted work done in 6 months and tried to charge you before work is even started or done. They added miscellaneous things to plan that I didn't want Add comment

Most *** poor dental service in michigan at mt.pleasant aspen butcher shop/the dentures they make are bottom of the barrel not properly made forms are took by kids with no real training would not recomend there services to anyone and i like how the people the hire to cover all this stuff get on here and post. No more than common thieves. Put a picture of the bone that was stitched in my mouth that i had to remove 4 weeks after a aspen butcher... Read more

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I have been suffering for nearly 7 months. Teeth come out when I eat or drink with them. I am going to a Dentist Friday to show them these inferior teeth. Then I will be calling my lawyer... Ripped off in Mass. They treat you like family and make you feel special and keep doing work on the dentures, to no avail. I am sick of not being able to go out to eat. They pulled all of my teeth in about an hour. They had to be removed as they were loose... Read more

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I have been to this location 4 times in the last year each time I was extremely displeased with the time management and service I received as a patient. On my last visit I spent an hour and 45 minutes in the waiting room. I then made the decision I would no longer be a patient at aspen dental. Today is Wednesday and I unfortunately made an appointment for extreme pain due to a cracked tooth and what appears to be an infection in my gum. I hoped... Read more

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