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1.9 Based on 549 reviews
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  • Customers like
    • Look of the office 13
    • Staff 10
    • Timeliness 6
  • Customers don't like
    • Being lied to 30
    • Lack of communication 21
    • Tooth hurts now 13

About a year ago I went to Aspen Dental for a cleaning. I was told that I needed a root planing and scaling at a cost of three thousand dollars. I was dumbfounded. They wouldn't even clean my teeth at that time. I said I would think about it. A few months later I went to another dentist, one recommended by a lawyer I have know for fifteen years. That dentist and his hygienist independently told me that my gums were fine and went ahead with... Read more

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We went to the Aspen Dental in Spring Hill Florida to have my daughters wisdom teeth extracted. We had received a written estimate of the cost for eight hundred ninety one dollars and had paid this amount in full. Her appointment was at three pm pretty late in the day being that you can't eat until after the appointment. We arrived early at two forty pm. At four pm they called us into the billing area for a consultation. We were told that... Read more

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I had a terrible experience with Aspen! I only had 8 teeth on bottom, one broke so i needed a tooth to add to excisting partial. I asked that they pull those teeth and get a plate. They said i could save the teeth if i had the deep cleaning done.i went for 1st visit in March, she gave me antibotics in April ,pulled tooth July 5th. I got a very bad infection they gave me wrong antibotic only after infection spread. I had to go to another dentist... Read more

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Recently moved to Columbia South Carolina saw the aspen commercial I was completely sold to try it out. The first visit was okay but the staff cared more about gossiping on their cell phones and to each other than helping me the customer. The receptionist was very rude and nasty she was on the phone talking to her husband about dinner and never acknowledged me. I had a seat and when she finally decide to get off the phone she called me back up.... Read more

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I think this place is horrible I went in there and the x-rayed my teeth and they told me what I could afford and what I could do a finance and they came in and told me what they were going to do then I told them what I wanted all my teeth out or at least keep the ones that are good and we do a partial but then after pulled all my teeth not all all but five they put my teeth in my upper in my purse on the bottom couldn't sleep for 40 long story... Read more

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Aspen Dental does not stand by there fee that they tell you it will cost. They tell you one thing then they bill you for more. I now will contact headquarters to see how I can resolve my problem. They have sent me to three collection agencies that keep not collecting since I send them all my paperwork and they see that I am correct, Aspen stated me a fee in writing for a complete service then then try to up the fee. They have collected my... Read more

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I have never had a bill after a teeth cleaning. Since going to Aspen, my family always receive one. Lately, I keep receiving a bill for services from last year and beginning of 2016. I had to make payments prior to treatment, yet I keep receiving a bill as well as I have documents showing where my dental insurance covered the cost that I didn't cover. Additionally, I changed dental insurance during the middle of the year and the previous... Read more

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In Feb 2016 my wife Jeanne L Barger had x rays and then had teeth removed and after extraction it was said that she had to have further surgery. But was told that she would have to pay more out of pocket monies to have further surgery when we had already paid for the complete bill ahead of time by way of a charge system that was used before hand. So after all was said and done she received her temporary teeth and couldn't wear them because they... Read more

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I went to Aspen Dental, Oak Creek, because I had a broken tooth and they could give me an appointment. Instead of looking at the cracked tooth, which was why I was there, they went through a long process of taking all the panoramic Xrays and two hours of working up a "treatment plan" for how they were going to either crown or pull basically all of my molars. I spent an extensive time with Denise, the business manager, who was the second person... Read more

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I had a 5:15 appt. I was 5 minutes early and signed in. No one even said hello. two people were in the lobby. Two more came in after me. All 4 were taken bake before me. I waited 30 minutes and went to make sure I was on the schedule. She only said "yes", nothing else. I waited 10 more minutes past my appt time and told her I'd need to reschedule. She walked away from me to "see what was taking so long" and was gone 5 minutes. I... Read more

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