Aspen DentalComplaints and Reviews

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  • Customers like
    • Look of the office 12
    • Staff 9
    • Timeliness 6
  • Customers don't like
    • Being lied to 29
    • Lack of communication 21
    • Tooth hurts now 13

I visited the Aiken office yesterday afternoon. Everyone was very nice, but they seemed to be inexperienced. They all stood around staring at me getting my x-rays done. My assistant wasn't familiar at all with placement of the device and how to take the X-rays at first she kept asking questions and even giggling with coworkers then she finally solicited help but kept huffing and puffing because... Read more

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Aspen Dental is the worst dentist i have ever been to. I called my usual dentist and he was out of town but unknown to me he called in a prescription. I had nonclue. Well Aspen said theyd see me imediately in order to help. The wrote scripts as well. As i took it to the pharmacy the dentist called voided all of my meds because my old doc prescribed something that i am extremely allergic to i... Read more

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My initial experience with Aspen Dental was very positive. The staff was pleasant and the finance department was accommodating. They made discussed my oral concerns and explained the recommended procedures. Looking forward to my second visit to start my oral treatments. Read more

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They have no idea what is what. We scheduled 3 appointments and ended up in Toledo Ohio. The Defiance Ohio office is horrible. Their billing is terrible. They over charge and don't Bill on time. We received a bill from 2 years ago saying the insurance denied claim. Well it was just billed. No wondered they won't take a 2 year old bill. Just see the BEETTER BUISNESS BUERO REVIEWS. It's just not... Read more

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We only had our dental insurance a short time so we only wanted Aspen Dental to do the basic things that the insurance covered. We were told they checked with our insurance and all the cleaning and filling is covered and they showed us our charges which were not covered. We had little cash so we took out the loan thru Dental First mortgage for our part and they were paid up front . Everything... Read more

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This is a follow-up of my original review. I returned my dentures after a week of pain with the lower denture and the upper denture never fit correctly. I keep getting letters in the mail for an appointment reschedule. After I called and reminded them of the fact that the dentures had been returned and a credit issued I received another reschedule letter. The Owasso Oklahoma office cannot get... Read more

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I called and checked with Aspen dental for a teeth cleaning for our son. The lady told me that normally it would cost 97$ and there is a coupon or special running of 25% off at this time and this would apply to us due to no insurance, the total cost would be 73$. I was also told that he would receive free x-ray and consultation and the day of appt. would be teeth cleaning too. We arrived for... Read more

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paid cash over $3000 to have about 6 teeth pulled and bought the next to most expensive denture for top and partial...was given the wrong dentures (cheapest ones) and the manager admitted that to me...many cancelled appts at the last minute due to " short staffing". front tooth broke off within 12hrs of getting them....still have the cheapest set after they told me they weren' t...but the... Read more

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Due to a horrific dental experience 20 years ago, my fear of the dentist was so severe that just thinking about going put me in tears. On my first visit, I began shaking and crying just walking in the door! The staff was extremely friendly and considerate of my fears. I never had to wait longer than necessary. Dr. Montero took the time to talk to me and put my fears at ease before ever looking in... Read more

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Broke a tooth in my top plate, swallowed it, so I made a appt. cause I knew I could get in right away to get it replaced. I have NO TEETH only top and bottom plates. They x-rayed me first, then had me open and close my mouth twice, and for the third time I told them all I wanted was a tooth replaced in my plate. Finally Dr. Sharma ask to see my plate, so I removed it, she said "no one makes these... Read more

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