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  • Customers like
    • Look of the office 12
    • Staff 10
    • Timeliness 6
  • Customers don't like
    • Being lied to 30
    • Lack of communication 21
    • Tooth hurts now 13

Went to aspen they took 6 teeth out left parts of the teeth in the bone said I woud have tio pay again for the work does not seem right to me !!! Read more

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This place is a complete joke. My wife arrived to get some work done on her dentures that she purchased a few years prior. We arrived at 5PM and 2 1/2 hrs later we are still there and of course she needed to see the office manager. All we wanted was a quote for a repair. We decided to leave and go elsewhere. All this place is about is how much money can they get out of you. Read more

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They over charge for dental work.... They also do not know what they are doing. The staff gets very rude if you ask questions concerning your bill. This place is not affordable dental work. I was quoted way less at another dentist. Read more

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This company is absolutely ridiculous. When you try and call them, no one answers the phone and when you show up for an appointment, you sit for over an hour every time. Everyone sitting and waiting is very upset and the majority, along with us, have gotten up and left after waiting for over an hour and a half. This is ridiculous and a poor way to run a business. I can't believe they are still in business. Makes the commercials fire the company a joke on how they advertise quick service. Read more

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Advertisement,...399. For dentures,...dr cant be bothered with me always LOUD no privacy seems totally against HIPA,...had a 1pm follow apt was never seen until 215,... no phone call no forewarning excuse was only 1 dr was here,......they called 3 times to make sure i was paying before getting work done. Seems totally disorganized Read more

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Going to Aspen Dental in Brighton, Michigan, was the absolute worst medical decision I've made in my life. I went there initially, because I had dropped and broken my bottom denture and I needed it repaired ASAP. Aspen Dental was about a mile from me, and they could squeeze me in the same day. As soon as I got there, the pressure started. They insisted I have the dentist look at my dentures. The dentist indicated that my dentures needed replaced so they would fit my mourh better. They were 6 years old. When I went to the cashier area, a young... Read more

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I had a tooth extraction. On my follow up visit, they were able to add a toothto my partial that same day. The scheduling, staff, and the proceedure were smooth and efficient. Read more

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I have been trying to get dentures since 1/22/16 Cant get prices right in quotes Cant answer phone without being rude Office manger is the rudest man ever meet. Now wont treat me cause filed complaint about manger. This place is a joke. If you file complaint you never hear back from them. Stay far away. Have been told once you are fefused from one office cant go to any office. Have tried to speak to regoninal manger with no luck. Told my call doestnt warrant return call.Was told not bother filing complaint with BBB because the dont care what... Read more

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I had dental work done on my mouth and every filling has fallen out within the past 6 months. Please explain to me how paying over $3000.00 for quality, professional, expensive dental work FALLS OUT!!!! I WOULD LIKE A REFUND OF THE MONTH IS SPENT ON THIS ISSUE. My name is Sharon Pettaway, 3500 S Woodland Dr, Radcliff KY 40160, phone# 502-298-8490. I had dental work done on my mouth and every filling has fallen out within the past 6 months. Please explain to me how paying over $3000.00 for quality, professional, expensive dental work FALLS... Read more

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My wife went to Aspen in Branson Mo because it was one of the few on her insurance plan. She had been there before and they told her it would cost a certain price to have 9 teeth filled. The majority of the bill was a bunch of treatment for gingivitis that she really didn't need. She went back in and told them she only wanted the teeth filled and they cleaned her teeth ONLY and presented us with a $600.00 bill. The lady was rude and said a bunch a snide things when I complained about the bill. We are going to call corporate and I am telling... Read more

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