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1.9 Based on 548 reviews
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  • Customers like
    • Look of the office 13
    • Staff 10
    • Timeliness 6
  • Customers don't like
    • Being lied to 30
    • Lack of communication 21
    • Tooth hurts now 13

I had a terrible experience with Aspen! I only had 8 teeth on bottom, one broke so i needed a tooth to add to excisting partial. I asked that they pull those teeth and get a plate. They said i could save the teeth if i had the deep cleaning done.i went for 1st visit in March, she gave me antibotics in April ,pulled tooth July 5th. I got a very bad infection they gave me wrong antibotic only after infection spread. I had to go to another dentist... Read more

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Recently moved to Columbia South Carolina saw the aspen commercial I was completely sold to try it out. The first visit was okay but the staff cared more about gossiping on their cell phones and to each other than helping me the customer. The receptionist was very rude and nasty she was on the phone talking to her husband about dinner and never acknowledged me. I had a seat and when she finally decide to get off the phone she called me back up.... Read more

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I think this place is horrible I went in there and the x-rayed my teeth and they told me what I could afford and what I could do a finance and they came in and told me what they were going to do then I told them what I wanted all my teeth out or at least keep the ones that are good and we do a partial but then after pulled all my teeth not all all but five they put my teeth in my upper in my purse on the bottom couldn't sleep for 40 long story... Read more

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Aspen Dental does not stand by there fee that they tell you it will cost. They tell you one thing then they bill you for more. I now will contact headquarters to see how I can resolve my problem. They have sent me to three collection agencies that keep not collecting since I send them all my paperwork and they see that I am correct, Aspen stated me a fee in writing for a complete service then then try to up the fee. They have collected my... Read more

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I have never had a bill after a teeth cleaning. Since going to Aspen, my family always receive one. Lately, I keep receiving a bill for services from last year and beginning of 2016. I had to make payments prior to treatment, yet I keep receiving a bill as well as I have documents showing where my dental insurance covered the cost that I didn't cover. Additionally, I changed dental insurance during the middle of the year and the previous... Read more

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In Feb 2016 my wife Jeanne L Barger had x rays and then had teeth removed and after extraction it was said that she had to have further surgery. But was told that she would have to pay more out of pocket monies to have further surgery when we had already paid for the complete bill ahead of time by way of a charge system that was used before hand. So after all was said and done she received her temporary teeth and couldn't wear them because they... Read more

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I went to Aspen Dental, Oak Creek, because I had a broken tooth and they could give me an appointment. Instead of looking at the cracked tooth, which was why I was there, they went through a long process of taking all the panoramic Xrays and two hours of working up a "treatment plan" for how they were going to either crown or pull basically all of my molars. I spent an extensive time with Denise, the business manager, who was the second person... Read more

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I had a 5:15 appt. I was 5 minutes early and signed in. No one even said hello. two people were in the lobby. Two more came in after me. All 4 were taken bake before me. I waited 30 minutes and went to make sure I was on the schedule. She only said "yes", nothing else. I waited 10 more minutes past my appt time and told her I'd need to reschedule. She walked away from me to "see what was taking so long" and was gone 5 minutes. I... Read more

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I made an appointment with ya'll for July 22,2016 @ 8;00am and wrote it on my calendar and then confirm it with the man that I was talking too. I arrive for my appointment on 7-22.16 @ 7;55am The girl I talk to said that I didn't have a appointment and it would be 8-8-16 before they could take me. I explain that I confirm it before I hung up the phone that day. She didn't even say she was sorry. I will not be back and I will not recommend Ya'll... Read more

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Hi, I was with susieq for the last 2 appointments at ASPEN DENTAL(sterling hts,mi). The "SO CALLED DENTIST" told her 3 times, that she would have teeth removed and her dentures on July 20th!!!!!! Then, on last appt (1 week before)the"SO CALLED DENTIST"told susieq that they (ASPEN DENTAL) can't do it unless she pays $3000.00 more besides what she paid as a deposit! Even 2 office workers, heard the "SO CALLED DENTIST' tell susieq, that... Read more

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